2014 FORD FUSION Complaints

Steering gear in rack in pinion grinding and felt like car stalled and steering went hard..no warnings or indications prior to..67,000 miles on Car …now there is a continuous grinding sound coming from steering wheel and Ford had a recall on 2014 Fusion but my car doesn’t show any …afraid steering may lock up without warning

The contact owns a 2014 Ford Fusion. The contact stated that while wearing the driver's side seat belt, the seat belt failed to retract and was locked. The contact stated that the failure mostly occurred after the vehicle had been parked outside in extreme heat, but the seat belt operated as needed in the morning after the vehicle had been parked in the garage overnight. The contact was unable to secure herself inside the vehicle using the seat belt. There was no warning light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 16V875000 (Seat belts); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

The contact owns a 2014 Ford Fusion. The contact stated while the vehicle was parked, the front driver's side door latch failed to operate as intended and the door failed to close securely. The contact stated that due to the failure the vehicle was driven to work with an open door. The vehicle was taken to the dealer where it was determined that the front driver's door latch was inoperable. The contact was informed that the front driver's door latch needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that a week later, the rear passenger's door latch failed to latch as intended. The vehicle was scheduled to be inspected. The vehicle was not yet diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,198.

I had multiple coolant leaks in the pass and I have to constantly replace the hose about every 2000-3000 miles Also my screen went out in my dashboard causing me to not be able to make any audio changes or station adjustments in my car Lastly whenever I get ready to increase my speed my car jerks back

Our 2014 Ford Fusion was recalled under NHTSA Campaign Number 15V250000, issued June 24, 2015, for an issue with internal binding and corrosion in the power steering rack which could lead to a loss of power steering assist. In 2015, Brighton Ford (Livingston County, MI) performed the recall remedy. After that service, our vehicle's VIN was removed from NHTSA's active recall list. However, on [XXX], less than 10 years later, the exact same issue occurred again—the steering wheel froze and the front wheels did not respond. The "Steering Loss" warning appeared. Thankfully, no one was hurt. The car was diagnosed and repaired at Balise Ford of Wilbraham, MA. They retrieved DTC C102D:00 which indicates high friction in the power steering gear, a symptom specifically tied to internal binding caused by water ingress, as described in the original recall. The steering rack was replaced at our expense. The repair invoice and technician comments clearly describe the same failure mode the recall was meant to prevent. This indicates the original recall remedy was ineffective in our case. WHAT IS YOUR REQUEST TO NHTSA? We respectfully request that NHTSA: Reinstate our VIN on the 15V250000 recall list, acknowledging that the original repair was inadequate and the defect recurred. Enable us to seek reimbursement from Ford for the repair and towing costs now totaling over $5,400. This situation demonstrates that a single recall remedy does not always fully resolve the safety issue. We hope NHTSA will help ensure affected owners are protected and treated fairly. DEALERSHIPS INVOLVED Original Recall Service (2015): Brighton Ford Livingston County, Michigan Recent Repair (2025): Balise Ford of Wilbraham 1979 Boston Rd, Wilbraham, MA 01095 Phone: 413-858-6195 Service Advisor: John Gabriel Retrieved DTC: C102D:00 – High Friction in Power Steering Mileage at Repair: 60,468 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the vehicle made an abnormally loud sound and the steering wheel seized. The "Service Advancetrac" message was displayed. The vehicle was towed to the dealer, who determined that the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.

Driving down the road and the trunk popped open on its own. It has happened multiple times while driving. The trunk will just open up on its own without pushing the button or anything.

On May 15, 2025 I experience a loss of power steering assist in my vehicle due to steering gear bold corrosion. There is a recall for this exact same issue, 19S26/19V632, issued on 2019-10-11, however, Ford is telling me my VIN number is not included in this recall. They are also claiming this problem was fixed as part of their recall 19R02 back in 2015. As part of the more recent recall, the remedy calls for replacing the bolts and applying a corrosion inhibitor, but they obviously did not do when fixing recall 19R02 back in 2015.

I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.

Around [XXX], I began experiencing issues with the electric power steering system in my 2014 Ford Fusion. The steering became noticeably stiff and difficult to turn, especially at low speeds. A warning message appeared on the dashboard — something like “Service Trac” or a similar alert. Despite the warning and steering difficulty, I was able to continue driving the vehicle for about a week, but it became increasingly unsafe and physically demanding to steer. The vehicle has approximately 138,000 miles and was purchased from a dealership in Michigan just a few months ago. The issue has not been inspected by a Ford dealer, but an independent service center diagnosed the problem as a failure of the electric power steering system. I was quoted $2,400 for a new part or around $1,000 for a used one, not including labor. I checked my VIN using Ford’s official site and confirmed there are no open recalls or Customer Satisfaction Programs for the steering system on this vehicle. However, this issue appears to match the symptoms described in Ford recall 19V632000, which applies to some 2014 Fusions with the same steering design. My vehicle appears to be excluded from that recall. Given the widespread nature of this defect and the serious safety risk it poses, I believe the recall should be expanded to include more affected VINs. This failure could easily result in loss of control at higher speeds and represents a hazard to both occupants and others on the road. Thanks for your time [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)