2014 FORD FUSION ENERGI Complaints

TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. THE CONTACT STATED THAT HE WAS UNABLE TO CHARGE THE VEHICLE DUE TO LACK OF PARTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT: ELECTRICAL). THE CONTACT CALLED CREST FORD AT 888-614-2160 (LOCATED AT 26333 VAN DYKE AVE, CENTER LINE, MI 48015) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 52,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS

AIRBAG LIGHT HAS BEEN CONSTANTLY ILLUMINATED SINCE ONE WEEK AGO SUNDAY. THERE SEEMS TO BE AN ELECTRICAL PROBLEM WITH THE CAR. IN THE PAST YEAR, THE 12 VOLT BATTERY HAS DIED TWICE REQUIRING REPLACEMENT. THE FIRST TIME IT HAPPENED ALL THE LIGHTS WENT ON THE DASH AND IT DID NOT HAVE AS MUCH POWER. (CAR STILL STARTED) POWER STEERING SEEMED INHIBITED. THE 2ND TIME IT WOULDN'T START AT ALL. THE AIRBAG LIGHT IS ON AND IT SEEMS THAT THERE IS SOMETHING WRONG WITH THE SYNC SYSTEM. I DON'T KNOW IF THE CAR HAS A SHORT OR WHAT. FORD DEALERS ARE INUNDATED WITH WORK AND DON'T HAVE TIME TO LOOK AT THE CAR.

THE WALL CHARGER IS MELTING OUR OUTLET BECAUSE IT IS OVERHEATING WHEN IT'S CHARGING THE CAR.

THE CHARGE MELTED, ALMOST CAUGHT FIRE THE ELECTRICAL 110 VOLT GFI REPT IN MY GARAGE. I CREATED A CASE WITH FORD AND THEY SAY TOO BAD CAR IS OUT OF WARRANTY. MY WIFE AND 20 MONTH OLD SON WERE IN THE HOUSE WHEN THE REPT STARTED SMOKING. I COULD HAVE LOST MY FAMILY AND MY HOME. FORD SAYS NO ISSUES AND THEY CANNOT HELP OR DO ANYTHING. IF YOU GO TO MYFORD MOBILE AND TYPE IN FUSION MELTING REPTS TO PAGES OF OWNERS WITH THE SAME PROBLEM HAVE MADE COMMENTS. THE CAR IS AT BIG VALLEY FORD IN STOCKTON AND THEY CANNOT FIGURE OUT WHY IT HAS MELTED A GFI REPT. THE ARE IS UNSAFE AND POSES A LIFE THREATENING RISK TO MY FAMILY IF I PLUG IT IN TO CHARGE, THE ENTIRE POINT OF PURCHASING THIS CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

MY 2014 FORD FUSION HAD MOTOR MOUNTS GO OUT ON IT, I'M BEING TOLD THAT IT IS NOT COVERED UNDER MY MANUFACTURER WARRANTY. I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC S I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC SENSOR MALFUNCTION AND YET AGAIN IT STILL IS SHOWING MALFUNCTION I AM SO CLOSE TO FILING A LEMON LAW ON THIS VEHICLE IT'S A 2014 WITH 60,000 MILES AND I CAN'T EVEN TRUST IT TO GET ME TO AND FROM WORK ANYMORE. WORST PURCHASE OF MY LIFE. BACK TO THE MOTOR MOUNTS I WAS LEAVING WORK PUT THE CAR IN REVERSE AND WHEN I WAS BACKING UP I FELT A MAJOR VIBRATION I GOT OUT AND CHECKED EVERYTHING STARTED ROCKING THE CAR BACK-AND-FORTH BY HAND AND REALIZE THE ENGINE WAS MOVING ABRUPTLY TOOK IT TO THE DEALER WHERE I WAS TOLD IT IS NOT COVERED BY MY WARRANTY AND I WILL HAVE TO PAY APPROXIMATELY $395 AND COVER MY OWN RENTAL CAR IT JUST DOESN'T SEEM FAIR, ALSO HAD TO PAY TO HAVE A NEW STEERING WHEEL AND BUT PUT ON BEFORE THE RECALL CAME OUT, AND WAS TOLD I CAN'T GET REIMBURSED BECAUSE IT WAS 6 MONTHS BEFORE THE RECALL WAS ISSUED.

SAFELY STOP NOW DISPLAYED ON THE MESSAGE CENTER LEFT SCREEN WITH NO PRIOR WARNING. THE CAR IMMEDIATELY STARTED TO LOOSE ACCELERATION SPEED ON JEFFERSON AVENUE AND I WAS ABLE TO PULL OFF THE ROAD AFTER EXITING THE INTERSTATE I 64 ONTO THE MAIN ROAD OF 45 MPH SPEED LIMIT. THE CAR AUTOMATICALLY REDUCED SPEED TO 25 MPH TO 2 MPH. I PARKED THE CAR IN A NEARBY CAR DEALERSHIP PARKING LOT AND HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP AS OF JULY 27TH AND HAVE NOT RECEIVED A RETURN CALL TO FIND OUT WHAT IS CAUSING THIS DANGEROUS SITUATION THAT COULD HAVE CAUSED A MAJOR ACCIDENT IF I WAS ON THE INTERSTATE AND COULD NOT PULL OVER SAFELY.

MY CAR STARTED STALLING AFTER EVERY GAS UP, FOUND IT TO BE THIS PART FORD OEM EMISSION SYSTEM-HOSE ASSEMBLY DG9Z9D289D* I HAVE TRIED TO GET THIS PART BUT I AM TOLD IT IS ON BACK ORDER FROM FORD AND THEY WON'T START SENDING THESE OUT UNTIL MARCH OF 2018 - THIS ISSUE CAUSES PRESSURE IN MY GAS TANK SO MUCH THAT THE PRESSURE MAKES A LOUD NOISE COMING FROM THE TANK AND IF YOU PRESS OPEN THE CAP LESS GAS INPUT IT RELEASES PRESSURE LOUDLY - SECONDLY WHEN THIS HAPPENS THE CAR WILL NOT IDLE AND STALLS OUT WHEN YOU LET OFF THE GAS - ON THE HIGHWAY AND EVERYWHERE WHEN YOU LET OF THE GAS!!!AND WON'T RE-START UNTIL AFTER 4 OR MORE TRIES. THIS IS DANGEROUS!!!! IS MY GAS TANK GOING TO EXPLODE!!! OR WILL I DIE AFTER SOMEONE HITS ME WHEN IT STALLS OUT? *TT THE CONSUMER STATED THAT SHE REPLACED EVAPORATIVE PURGE VALVE AND IT CORRECTED. *TR

VEHICLE IS EMITTING A STRONG ODOR OF GASOLINE. THE INSIDE SMELLS AND THE GARAGE SMELLS OF GASOLINE. THERE IS NO GASOLINE DRIPPING ON THE GROUND.

A SAFETY RECALL (16S42) WAS ISSUED FOR "SEATBELT PRETENSIONER CABLES MAY SEPARATE DURING DEPLOYMENT AND MAY NOT RESTRAIN THE OCCUPANTS IN A CRASH". ALL THE FORD DEALERSHIPS AROUND ME (ZIP 95008) SAY THEY CANNOT DO THE RECALL UNTIL JANUARY 2018. THIS SEEMS LIKE A SERIOUS PROBLEM THAT SHOULD BE ADDRESSED MUCH MORE QUICKLY. FORD SHOULD PROVIDE MORE PARTS IN A TIMELY MANNER AND ALLOW DEALERSHIPS TO DO THE REPAIRS. I WAS TOLD THAT BY A DEALERSHIP THAT THEY ARE ALLOWED TO ONLY DO SO MANY OF THESE REPAIRS PER WEEK AND THAT IS WHY THEIR APPOINTMENTS ARE SO FAR OUT. I DO NOT FEEL COMFORTABLE DRIVING MYSELF AND MY KIDS AROUND UNTIL JANUARY OF NEXT YEAR IN A CAR WHERE THE SEATBELTS MIGHT NOT WORK.

MY CAR HAS HAD AN OPEN RECALL FOR THE SEATBELTS SINCE 03 NOV 2016, AND THERE IS STILL NO REMEDY AVAILABLE. THIS IS IN ADDITION TO SEVERAL OTHER RECALLS, INCLUDING ONE A COUPLE DAYS AGO FOR FAULTY DOOR LATCHES, AND THE OVERALL POOR QUALITY OF THE VEHICLE. I CAN'T EVEN TRADE IT IN BECAUSE NO ONE WANTS A VEHICLE WITH AN OPEN RECALL. I FEEL THAT FIVE AND A HALF MONTHS IS AN EXCESSIVE TIME FOR A RECALL TO STILL HAVE NO REMEDY.