2013 FORD FUSION ENERGI Complaints

WHILE DRIVING IN A PARKING LOT THE REAR PASSENGER SIDE DOOR UN-LATCHED AND OPENED. EFFORT TO CLOSE THE DOOR WAS NOT SUCCESSFUL. WE SECURED THE DOOR CLOSE WITH A RATCH-TIE DOWN AND TOOK THE CAR IN FOR SERVICE. THE DEALER INDICATED THE DOOR LATCH SYSTEM NEEDED TO BE REPLACE FOR $400. *TR

THE 2013 FORD FUSION ENERGI, LEASED FROM FORD COUNTRY (280 N. GIBSON RD., HENDERSON, NV 89014), LOSES CONTROL OF STEERING. THE LOSS OF STEERING HAS OCCURRED ON THREE (3) SEPARATE INCIDENTS, THE MOST RECENT BEING SEPTEMBER 26, 2014. THERE ARE 2 SEPARATE SYMPTOMS OF THE STEERING PROBLEMS AS FOLLOWS: 1. THE STEERING BECOMES STIFF AS IF IT ONLY HAS MANUAL STEERING. 2. THE STEERING IS COMPLETELY LOST WHEREBY YOU HAVE NO CONTROL OF THE CAR'S STEERING. I TOOK THE CAR TO FORD COUNTRY SERVICE ON SEPTEMBER 26, 2014 FOR DIAGNOSIS AND REPAIR. FORD COUNTRY SERVICE REPORTED "NO PROBLEM FOUND" AFTER HAVING MULTIPLE TECHNICIANS TEST DRIVE THE VEHICLE AND BECAUSE THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. FORD COUNTRY SERVICE RECOMMENDED I CONTACT FORD MOTOR COMPANY CUSTOMER SERVICE AND REPORT THE ISSUE. I COMPLIED AND CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE PERSON NAMED [XXX], ID # [XXX], CASE # [XXX]-. THE CUSTOMER SERVICE PERSON ([XXX]) RESPONDED ON OCTOBER 6, 2014 STATING THERE WAS NO OTHER ACTION FORD MOTOR COMPANY COULD TAKE BECAUSE THE SERVICE TECHNICIANS NEED TO DUPLICATE THE PROBLEM BEFORE REPAIRS CAN BE MADE AND SINCE THEY COULD NOT DUPLICATE THE PROBLEM, FORD COUNTRY WAS DIRECTED TO RELEASE THE VEHICLE BACK TO THE OWNER AND TERMINATE RENTAL CAR REIMBURSEMENT EFFECTIVE TODAY (OCT. 6, 2014).. THIS PROBLEM APPEARS TO BE IDENTICAL TO THE PROBLEM WITH FORD FUSION AUTOMOBILES REPORTED IN THE ASSOCIATED PRESS (AP) NEWSPAPER ARTICLE "FEDS PROBE POWER STEERING IN FORD MIDSIZE CARS", DATED OCTOBER 6, 2014. A COPY OF THIS COMPLAINT IS BEING DELIVERED TO FORD COUNTRY, COPY TO FORD MOTOR COMPANY CUSTOMER SERVICE ALONG WITH THE AP ARTICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

"STOP SAFELY NOW" ERROR. THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. ON 7/26/14 I DROVE 1 HOUR, PARKED, TURNED CAR OFF AND "REMOVED THE IGNITION KEY" THEN THE INTERIOR AIR CONDITIONING BLOWER/FAN TURNED ON FULL AS IF THE DEFROSTER WAS ON. THE TOUCH SCREEN LCD REMAINED ON AS WELL. PRESSING THE CLIMATE CONTROL BUTTONS ON EITHER THE LCD OR THE CONSOLE HAD NO AFFECT. I INSERTED THE KEY AND STARTED THE CAR AGAIN SEVERAL TIMES WITHOUT CHANGE. THE INTERIOR AIR CONDITIONER BLOWER/FAN CONTINUED TO RUN. I WANTED TO MAKE SURE THE CAR WOULD ACTUALLY DRIVE SO I PULLED FORWARD OUT OF THE PARKING SPACE WHEN THE "STOP SAFELY NOW" LIGHT APPEARED AND THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. LUCKILY I WAS ABLE TO ROLL THE CAR BACK TO THE PARKING SPACE SAFELY. I REPEATED THIS PROCESS SEVERAL TIMES AND EVERY TIME THE DRIVETRAIN DISENGAGED WITHIN ABOUT 3 TO 5 SECONDS PREVENTING ANY FORWARD OR REVERSE MOVEMENT. HAD THIS HAPPENED ON A HIGHWAY I JUST DROVE IT COULD HAVE CAUSED A LIFE THREATENING ACCIDENT. LOCKED AND LEFT THE CAR SIT FOR 5 HOURS. CAME BACK TO THE CAR AND IT WORKED NORMALLY FOR A 1 HOUR DRIVE HOME. CALLED DEALERSHIP AND SCHEDULED DIAGNOSTIC. A SECOND ISSUE THAT MAY OR MAY NOT BE RELATED OCCURRED AFTER AN OIL CHANGE AND REPLACEMENT OF A PURGE VALUE ASSEMBLY 1 MONTH AGO. THE ISSUE THAT STARTED IS THE ENGINE ENGAGES REGARDLESS OF THE VEHICLE MODE OR OPERATION. EVEN WHEN SET TO FULL ELECTRIC AND PARKED WITH NO ACCESSORIES RUNNING, THE MOTOR TURNS ON AT A HIGH IDLE AND REMAINS ON. A FIRMWARE UPDATE PARTIALLY RESOLVED THE MOTOR RUNNING CONSTANTLY AS NOW IT RUNS A LITTLE MORE THAN 50% OF THE TIME FOR NO REASON AND AT A HIGH IDLE. THERE WERE NO ISSUES DURING THE 10 MONTHS PRIOR TO NEEDING THE PURGE VALVE ASSEMBLY AND SUBSEQUENT ISSUES APPEARING. *TR

WHEN YOU GO TO THE CAR IT IS TOTAL DEAD, NOTHING WORKS, CAN NOT LOCK DOORS. WAIT 30 MINUTES TO 2 HOURS AND THEN WHEN YOU GE IN EVERTHING WORKS. AT DEALER FOR THE 4TH TIME NEVER GIVES AN ERROR. TWO TIMES DROVE IT IN AFTER IT WOULD NOT START THEY HOOKED IT UP BUT NO CODE. TWO TIMES HAD IT TOWED IN. THE LAST TIME CAR GOT TO DEALER STILL DEAD. WHEN THEY STARTED TO WORK ON IT, IT WAS OK. AGAIN NO ERROR CODE. FORD DEALER HAS THE CAR (11 DAYS SO FAR) WORKING WITH FORD CAN NOT FIND THE PROBLEM. WHEN THIS HAPPENS THE CAR UNLOCKS IT SELF BEFORE IT GOES DEAD. *JS

ENGINE LIGHT WENT ON. BROUGHT CAR TO FORD. DIAGNOSTIC TESTING SHOWED PROBLEM TO BE W/ THE FUEL SYSTEM. SINCE FIRST NOTED BACK IN OCTOBER 2013, LIGHT WOULD COME ON MULTIPLE TIMES AND ASSOCIATED W/ FUELING THE CAR W/ GAS. WENT ON FORD'S WEB FORUM SITE AND HAVE SEEN OTHER 2013 FUSION OWNERS W/ THE SAME PROBLEM. FORD STATED THEY WOULD CHANGE THE ENTIRE FUEL SYSTEM IF THE LIGHT WERE TO COME ON AGAIN. WE WILL BRING BACK THE CAR TO FORD NEXT WEEK FOR SERVICE TO TAKE CARE OF THE PROBLEM. *TR

WAS PULLING ONTO A MAIN ROAD TURNING LEFT OUT OF A PARKING LOT. SPEED WAS ROUGHLY 5 MPH. RECEIVED AN ERROR LIGHT, SYSTEM SAID LOSS OF ADVANCETRAC, THEN SUBSEQUENTLY MULTIPLE ERROR LIGHTS APPEARED ON THE DASH (WRENCH, CHECK ENGINE LIGHT, TRACTION CONTROL LIGHTS). MADE IT INTO THE MEDIAN. VEHICLE WAS STILL "RUNNING", SO I ATTEMPTED TO ACCELERATE INTO THE MAIN ROAD. THERE WAS NO RESPONSE FROM THE VEHICLE WHEN THE ACCELERATOR PEDAL WAS PRESSED, SO I LET UP TO COAST. THE VEHICLE THEN ACCELERATED GENTLY ON IT'S OWN. I MERGED INTO THE LANE, AND LET THE VEHICLE ACCELERATE ON IT'S OWN UP TO SPEED. IT GOT UP TO 40MPH BEFORE I HIT THE BRAKES TO BRING THE VEHICLE TO A STOP. I CAME TO A RED LIGHT. WHILE I WAS SITTING THERE, I TRIED PUTTING THE VEHICLE INTO PARK AND BACK INTO DRIVE. IT DIDN'T SEEM TO MAKE ANY DIFFERENCE. FROM THERE, THE LIGHT TURNED GREEN, AND WHEN I TOOK MY FOOT OFF THE BRAKE THE VEHICLE BEGAN TO ACCELERATE AGAIN ON IT'S OWN. AGAIN, IT ACCELERATED ON IT'S OWN UP TO 40MPH BEFORE I HAD TO SUPPRESS THE ACCELERATION WITH THE BRAKE. AT NO POINT DID THE ACCELERATOR PEDAL RESPOND TO ANY PRESSING. I NAVIGATED INTO A PARKING LOT WHERE I SUBSEQUENTLY TURNED OFF THE VEHICLE AND TURNED IT BACK ON. THE WARNING LIGHTS HAD NOT CHANGED, BUT THE VEHICLE WAS DRIVABLE. I THEN WENT STRAIGHT TO THE NEAREST FORD DEALERSHIP WHERE THEY RAN THE 14-0020 TSB WHICH SUPPOSEDLY FIXED THE PROBLEM. *TR

I PULLED OUT OF DRIVEWAY AND ONTO HIGHWAY WHEN MULTIPLE WARNING LIGHTS CAME ON DASHBOARD. PRESSED ON GAS PEDAL AND CAR WOULD NOT MOVE. RELEASED GAS PEDAL AND VEHICLE STARTED TO ACCELERATE ON ITS OWN, REACHING SPEEDS IN EXCESS OF 45MPH. THE CAR WAS TURNED OFF AND BACK ON, AND CONTINUED SHOWING THE SYMPTOMS OF NOT MOVING WHEN GAS PEDAL WAS PRESSED, BUT WOULD STILL ACCELERATE ON ITS OWN WHEN NO PEDALS WERE PRESSED. *TR