2011 FORD FUSION HYBRID Complaints

REPETITIVE HEADLIGHT LOW-BEAM BULBS APPEARING TO BE BURNT OUT; MECHANIC SAID THAT THE 'CONNECTOR' IS DISINTEGRATING. THIRD NEW BULB WAS INSTALLED 3 DAYS AGO; SINCE THEN WHEN HEADLIGHTS ARE ON LOW-BEAM, THE HEADLIGHTS COMES ON AND WITHIN MINUTES GOES OUT AND THEN WITHIN MINUTES GOES ON AGAIN; ETC. SO TO HAVE HEADLIGHTS WE NEED TO RUN ON HIGH BEAM. THIS OCCURS AT ALL TIMES WHEN USING HEADLIGHTS WHETHER THE VEHICLE IS STATIONARY OR IN MOTION.

WHEN DECELERATING, MY CAR SOMETIMES "JERKS", ACCOMPANIED BY MULTIPLE WARNING LIGHTS AND--DANGEROUSLY--A TOTAL LOSS OF ENGINE POWER. THE CAR GOES DEAD, IN THE MIDDLE OF THE ROAD, AND HAS TO BE RESTARTED BY REMOVING THE KEY AND REINSERTING IT. THIS COULD CAUSE A COLLISION BOTH FROM BEHIND (BY SOMEONE WHO DOESN'T REALIZE THAT THE CAR HAS JUST "DIED"--ESPECIALLY AT NIGHT), AS WELL AS THE "JERK" POTENTIALLY CAUSING ME TO COLLIDE WITH SOMEONE IN FRONT. MY DEALERSHIP TOLD ME THAT FORD HAD "PUT OUT A BULLETIN" REGARDING THIS ISSUE, WHICH CALLED FOR THE INSTALLATION OF A NEW WIRING HARNESS. AND YET--INEXPLICABLY GIVEN THAT THIS IS A SAFETY HAZARD--THIS APPARENTLY "KNOWN" ISSUE IS NOT TREATED AS A RECALL, WITH ME BEING CHARGED MORE THAN $500 FOR PARTS AND LABOR. I'VE SEEN NUMEROUS REPORTS OF PEOPLE WITH THE SAME ISSUE, MANY WITH LESS MILEAGE THAN MYSELF (97,000), SO I'M SHOCKED THAT A RECALL HASN'T HAPPENED, ESPECIALLY GIVEN THE DANGER THAT THIS ISSUE POSES TO THE CAR'S OCCUPANTS AND THOSE NEARBY.

POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.

WHILE DRIVING 35-40 MPH IN THE CITY, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW LIGHTS CAME ON AS WELL AS TCS OFF AND TCS ON INDICATORS AND IT WAS BECOMING HARDER TO DRIVE. ONCE I REACHED MY DESTINATION AND I RESTARTED THE CAR I HAD NO POWER STEERING ASSIST. THIS IS THE SECOND OCCASION. FIRST TIME MY BOYFRIEND WAS DRIVING 11/20/15 AND DESCRIBED THE SAME OCCURANCES. IT WAS TAKEN TO A FORD DEALER FT WAYNE INDIANA AND WAS TOLD IT WAS THE STEERING GEAR. THIS WAS REPLACED AND IVE LEARNED THAT ITS BEEN PART OF A RECALL. SO $1700 LATER IT WAS FINE. PICKED UP MY VEHICLE DEC 1 THEN THE SECOND OCCURANCE WAS JUST 10 DAYS LATER ON DEC 11. TAKEN TO THE DEALER ONCE AGAIN. THE DEALER CLEARED THE CODES AND RECALIBRATED AND POWER STEERING WAS BACK BUT NOW IM TOLD THE CONTROL ARMS CAUSED IT THIS TIME.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE STALLED AND VARIOUS WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COOLING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED, CAUSING THE VEHICLE TO CRASH INTO A GUARD RAIL. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT). THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE HEAD AND FACE THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

WHILE DRIVING FROM LOS ANGELES TO PHOENIX IN THE SUMMER, THE CAR SUDDENLY FLASHED A RED WARNING LIGHT, AND SHUT THE ENGINE OFF WITH THE CAR MOVING AT FREEWAY SPEED. AFTER PULLING TO THE SIDE OF THE ROAD, AND TURNING THE ENGINE OFF AND ON AGAIN, THE CAR GAVE NO INDICATION THAT SOMETHING HAD HAPPENED. IT SHUT OFF AGAIN TEN MILES LATER, AND AGAIN, AND AGAIN. I TURNED AROUND AND BROUGHT THE CAR HOME AND TOOK IT TO A DEALER. THEY REPLACED THE HYBRID COMPUTER, BUT IT DID THE SAME THING AGAIN DRIVING TO LAS VEGAS A FEW MONTHS LATER. THE DEALER CLEANED THE THROTTLE BODY, AND SAID EVERYTHING WAS GOOD. IT HAS SINCE DONE IT AGAIN AND AGAIN, SOMETIMES JUST MERGING ONTO THE FREEWAY NEAR MY HOME. REPEATEDLY, THE CAR HAS LOST POWER - USUALLY ON THE FREEWAY, AND OFTEN WITH MY FAMILY IN THE CAR. I TRY NOT TO LET MY WIFE DRIVE IT AT THIS POINT, BECAUSE I'M WORRIED THAT SHE'LL EITHER GET STRANDED WITH THE KIDS, OR GET HIT BY SOMEONE WHEN THE CAR SHUTS OFF ON THE FREEWAY. WE NO LONGER DRIVE IT SIGNIFICANT DISTANCES.

LOST POWER STEERING AND THE ADVANCE TRACK SYSTEM. THE STEERING WHEEL WAS TO HARD TO TURN FOR MY WIFE AND MADE THE CAR UNDRIVEABLE. IT WAS TRAILERED TO A DEALER FOR REPAIR. THIS A COMMON PROBLEM FOR THIS YEAR AND VERY COSTLY TO FIX.

IN A SHOPPING PLAZA WENT TO STOP AT A STOP SIGN AND BRAKES BECAME SPONGY AND CAR WAS VERY DIFFICULT TO STOP WHERE NORMALLY EXPECTED. WHEN FINALLY STOPPED IT SEEMED TO WANT TO LURCH AHEAD DASHBOARD HAD A RED " BRAKE SERVICE" WARNING LIGHT AND THEN A NUMBER A NUMBER OF YELLOW WARNINGS APPEARED. HAPPENED AGAIN AT ANOTHER STOP SIGN ON MY WAY HOME. DROVE TO THE NEAREST DEALER WHERE CAR IS SERVICED AND THEY PULLED A CODE C1012 MEMORY CONTINUOUS CODE. THEY COULD NOT RECREATE THE PROBLEM AND RELEASED THE CAR BACK TO ME. IN SEP 2015 CAR HAD SOFTWARE UPDATED AFTER A " TOOL" KEPT APPEARING. AFTER YOU TURNED OFF CAR THEY BRAKES SEEMED TO WORK OK. I'M CONCERNED IF THIS HAPPENS ON FREEWAY.

ACCELERATION WENT OUT. JUST QUIT WORKING WHILE ON INTERSTATE. FORTUNATELY WAS ABLE TO COAST OVER THREE LANES TO SHOULDER. FORD DEALER MECHANIC TOLD ME "HAVE TO RESET COMPUTER. THAT IT HAPPENS". IT WAS SECOND TIME IT HAPPENED. FIRST TIME WAS THREE YEARS AGO WHILE PULLING OUT OF PARKING LOT. *TR