2013 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT A VERY SLOW SPEED THE STEERING COMPLETELY FAILED AND THE DRIVER HAD NO ABILITY TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT TWO OUT OF THREE BOLTS IN THE STEERING GEAR MOTOR ASSEMBLY FRACTURED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,981.

I WAS BACKING OUT OF MY GARAGE AT HOME AND AS SOON AS I PUT THE CAR IN DRIVE AND STARTED TO TURN THE WHEEL, I HEARD A LOUD CLUNK. THE STEERING WHEEL LOCKED AND THE CAR WOULD NOT STEER. IT WAS COMPLETELY LOCKED. WHEN I TRIED TO FORCE THE WHEEL I HEARD A MASSIVE GRINDING SOUND BUT THE CAR STILL WOULDN'T STEER. I CALLED ROADSIDE ASSISTANCE AND THEY FLAT-BEDDED THE CAR TO MY LOCAL FORD DEALER. MY CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS BEEN DRIVEN RESPONSIVELY. I CAN'T BELIEVE THE STEERING WOULD BREAK LIKE THIS. THANK GOODNESS I WASN'T DRIVING DOWN THE ROAD AS AN ACCIDENT SURELY WOULD HAVE OCCURRED. THE BROKEN STEERING RACK HAS BEEN ON ORDER FOR A MONTH NOW. I'M GETTING THE RUN-AROUND FROM THE FORD REPRESENTATIVE. I'M EXTRA CONCERNED BECAUSE MY WIFE DRIVES THE EXACT SAME CAR. I'D LIKE TO KNOW WHAT EXACTLY HAPPENED AND ONCE ITS "FIXED" HOW CAN I BE ASSURED IT WON'T HAPPEN AGAIN. AS OF TODAY, I STILL HAVE NOT GOTTEN THE CAR BACK FROM THE DEALERSHIP. PLEASE NOTE THAT WHEN YOU CHECK MY VIN # IT IS REGISTERED IN MY COMPANY'S NAME AUTOMATIC MUSIC & VENDING. *TR

OPENED PASSENGER SIDE DOOR TO REMOVE BELONGINGS FROM VEHICLE AND WHEN CLOSING DOOR IT BOUNCED BACK OPEN. ON INVESTIGATION THE LATCH WILL NOT STAY LOCKED IN PLACE SO DOOR CAN NOT BE PROPERLY CLOSED. *TR

MICHELIN ENERGY SAVER A/S (V-RATED) THERE IS SOMETHING TERRIBLY WRONG WITH THIS TIRE. IN NEARLY 30 YEARS OF DRIVING VARIOUS VEHICLES, BUT IN THE SAME GENERAL VICINITY, I MUST SAY THESE ARE THE ABSOLUTE WORSE TIRES EVER!!!! MY HUSBAND AND 3 TOW TRUCK DRIVERS CONCUR. THIS IS RIDICULOUS. I'VE HAD 3 COMPLETELY SHREDDED TIRES IN 15 MONTHS. I'VE BEEN VERY METICULOUS ABOUT TIRE PRESSURES AS WELL, SO THAT'S NOT THE PROBLEM. I THINK THESE ARE JUST VERY CHEAP AND HAZARDOUS TIRES. WARNING!!! *TR

THE DESIGN OF THESE WINDSHIELD WIPERS IS A CONCERN TO ME. IN MODERATE RAINS, AT MODERATE SPEEDS (45-50 MPH) VISIBILITY IS POOR DUE TO THE WAY THE WIPERS MOVE FROM OUTSIDE TO INSIDE, LEAVING A LARGE PORTION OF THE WINDSHIELD "UNWIPED" FOR A LONGER PERIOD OF TIME. HOWEVER, TODAY AT FREEWAY SPEED, THERE WAS A SUDDEN DOWNPOUR. MY WIFE HAD THE WIPERS ON HIGH, AND THERE WAS NEARLY ZERO CLEAR VISIBILITY THROUGH THE WINDSHIELD BECAUSE OF THE WAY THE WIPERS WERE WIPING. SHE WAS FORTUNATE THAT AN ACCIDENT DID NOT OCCUR. I DID A QUICK SEARCH ON THE INTERNET, AND WE ARE NOT THE ONLY ONES TO NOTICE THIS. SOMETHING NEEDS TO BE DONE TO CORRECT THIS SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:14V597000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 35 MPH, THE STOP SAFE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,400. UPDATED 10/07/14*LJ THE DEALER CONCLUDED THE CAM SHAFT SENSOR FAILED. UPDATED 10/21/14

THE CARS WARNING LIGHTS FOR HILL STOP ASSIST, SERVICE ADVANCE TRAC, TRACTION CONTROL, AND THE AIR BAGS ALL CAME ON INDICATING THAT THESE SAFETY FEATURES WE'RE NOT WORKING PROPERLY. TAKEN TO THE DEALER AND THEY SAID ITS THE RCM OR RESTRAINT CONTROL MODULE THAT FAILED. THE CAR WAS IN NO ACCIDENTS, AND WAS DRIVING NORMALLY. THIS PART IS BACKORDERED FOR WEEKS BUT FORD WOULD NOT PROVIDE A LONER VEHICLE, SO WE FACED WITH DRIVING A CAR THAT IS DEFINITELY NOT AS SAFE AS PURCHASED, AND THE MANDATED SAFETY FEATURES ARE NOT WORKING. THIS PROBLEM IS HAPPENING T MANY FUSION 2013 HYBRID OWNERS AS SEEN ON THE FORD FORUMS, AND IT NEEDS TO BE A RECALL, AND PEOPLE SHOULD GET A LONER CAR WHILE WAITING FOR THESE TO GET FIXED. *TR

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE STREET TO HELP US AND SENT THE FIRE TRUCK TO US. THEY POPPED THE HOOD AND TRUNK AND TRIED TO PUT OUT THE FIRE. AFTER A FEW MINUTES OF TRYING TO PUT OUT THE FIRE, THEY PULLED THE HYBRID BATTERY LINE. THE INCIDENT # IS [XXX]. OUR CAR WAS TOWED OFF AND TOTALED BY USAA. THEY HAVE THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR