2011 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

WAS AT DR APPOINTMENT WITH MY SON, BACKED UP AND THE STEERING POWER SERVICE LIGHT POPPED UP! LOST ALL POWER STEERING WHEN DRIVING TO GET IT HOME, COULD OF DIED!!! I CALLED FORD TO TOW CAR, AND THEY SAID MY WARRANTY RAN OUT 1,000 MILES AGO...... THERE ARE SOOO MANY COMPLAINTS THAT THIS SHOULD BE A RECALL TO SAVE LIVES!!!!! I WILL NEVER BUY A FORD AGAIN! PART COSTS ABOUT $1400-1600??????? I PLAN ON TRADING THIS CAR I LOVED IN! *TR

STARTED CAR, WENT TO BACK UP AND NOTICED VERY QUICKLY I HAD NO POWER STEERING - POWER STEERING ASSIST FAULT ERROR MESSAGE DISPLAYED. I AM CURRENTLY UNABLE TO USE MY FORD FUSION DUE TO THE LACK OF POWER STEERING. IT WOULD BE HAZARDOUS FOR ME TO TRY AND DRIVE MY FUSION AT THIS TIME. *TR

POWER STEERING WARNING MESSAGE AND ADVANCETRAC ASSIST BOTH BECAME ILLUMINATED AFTER NORMAL DRIVING. THIS IS THE 3RD TIME THIS HAS OCCURRED. THE FIRST WAS JUST OVER 38000 MILES, THE SECOND AT 75000 MILES AND NOW THIS WEEK AT 89000 MILES. AFTER TURNING OFF VEHICLE AND TURNING BACK ON, THE INDICATOR MESSAGES WENT FROM JUST A WARNING TO THE WHOLE SYSTEM BECOMING DISABLED. POWER STEERING IS COMPLETELY OFF AND STEERING IS NEARLY IMPOSSIBLE. WE WERE 200 MILES FROM HOME ON A HOLIDAY WEEKEND KNOWING IT WOULD BE DIFFICULT TO GET TOWING SO WE DECIDED TO MAKE THE DRIVE WITHOUT POWER STEERING. A VERY DANGEROUS SITUATION FOR US. FORD KNOWS ABOUT THESE PROBLEMS AND THERE ARE THOUSANDS OF COMPLAINTS ONLINE. A RECALL HAS TO BE MADE. THE FIRST TIME IT HAPPENED I TOOK IT TO THE DEALER AND THEY WANTED $3200 FOR AN ENTIRE STEERING SYSTEM. MY CAR WAS ONLY 2000 MILES ABOVE WARRANTY AND THEY WOULDN'T COVER IT. SO I HAD THEM RESET THE CODE AND THE STEERING BEGAN WORKING AGAIN FOR ANOTHER THREE YEARS WITHOUT INCIDENT. PLEASE PROTECT THE CONSUMER AND THE PUBLIC'S SAFETY BY MAKING FORD RECALL THE FUSION. IT CLEARLY HAS A STEERING FLAW. THANK YOU. *TR

1. THE 2011 FORD FUSION HYBRID IS EQUIPPED WITH A POWER POINT PROVIDING 110 VOLTS ALTERNATING CURRENT (VAC) TO A 3-PRONG RECEPTACLE LOCATED IN THE REAR SEAT AREA OF THE CENTER CONSOLE. THE 110 VAC POWER POINT IS EQUIPPED WITH A SAFETY CAP AND A SAFETY TWIST TAB THAT PROVIDE PROTECTION FROM INSERTING ANY OBJECT INTO THE POWER POINT OTHER THAN THE 110 VAC ELECTRICAL DEVICE PLUG. 2. A CHILD LEAVING OUR VEHICLE HAD A FOOT ENTANGLED WITH A 3-PRONG CORD CONNECTED TO THE POWER POINT, RESULTING IN DISASSEMBLY OF THE SAFETY CAP FROM THE BODY OF THE POWER POINT. THE DISASSEMBLED POWER POINT EXPOSES TWO BRASS ELECTRICAL CONTACTS WITH 110 VAC. A PERSON ATTEMPTING TO REASSEMBLE THE SAFETY CAP WITH THE POWER POINT BODY WHILE THE ENGINE IS RUNNING MAY CONTACT THE HIGH VOLTAGE CONTACTS, RESULTING IN A BURN INJURY OR DEATH BY ELECTROCUTION. 3. THE POWER POINT SHOULD BE RECALLED AND REPLACED WITH A SIMILAR DEVICE THAT CANNOT BE DISASSEMBLED. *TR

WHEN DRIVING THROUGH TOWN AT 25 MPH A WARNING SOUND AND TEXT "SERVICE STEERING SYSTEM NOW" CAME ON THE DASH AND STEERING WAS VERY DIFFICULT, REQUIRING ALL MY ARM STRENGTH TO STEER THE CAR AT LOW SPEEDS. I WAS ABLE TO PARK WITHOUT INCIDENT. I TURNED THE CAR OFF THEN BACK ON . THE SAME MESSAGE APPEARED. I DROVE THE CAR HOME, THEN THE NEXT DAY TO THE FORD DEALER WITH NO POWER STEERING AND LOTS OF PHYSICAL EFFORT TO KEEP THE CAR ON THE ROAD. HAD THIS OCCURRED THE PREVIOUS DAY WHEN I WAS ON I-66I IN NORTHERN VA , IT COULD HAVE BEEN VERY BAD. WHY WOULD THIS HAPPEN IN A 3 YEAR OLD CAR THAT COSTS 35K? *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.

STEERING THE VEHICLE BECAME HARDER OVER THE WEEKEND. NOT SIGNIFICANTLY, BUT SOMEWHAT MORE DIFFICULT THAN NORMAL. IT FELT LIKE I WAS FIGHTING THE STEERING SOME. IT WANTED TO DO ONE THING AND I WANTED IT TO DO SOMETHING ELSE. BEFORE I WAS ABLE TO GET IT IN THE SHOP, THE STEERING BEGAN TO CATCH EACH TIME THE WHEEL WAS TURNED IN THE OPPOSITE DIRECTION. IT DID NOT AFFECT DIRECTIONAL CONTROL, BUT WAS AN ANNOYANCE. THE STEERING WHEEL PRESSURE REQUIRED TO TURN REMAINED THE SAME AS AFTER THE INITIAL INCIDENT. WHEN TAKEN TO THE SHOP, THEY INDICATED THE ELECTRONIC STEERING CONTROL WAS MAKING A NOISE AND POSSIBLY CAUSING THE CATCHING AND RECOMMENDED I TAKE IT TO THE DEALER. THE DEALER REPLACED THE ENTIRE RACK AND PINION SYSTEM AND THE ASSOCIATED ELECTRONIC STEERING CONTROL AT SIGNIFICANT COST. THIS IS THE FIRST TIME I HAVE EVER HAD STEERING ISSUES ON ANY CAR AND MOST OF MY VEHICLES ARE NOT REPLACED UNTIL CLOSE TO 200,000 MILES. I RESEARCHED THE ISSUE AND FOUND THAT NHTSA IS INVESTIGATING THE STEERING ON THE FUSION AND WANT TO PROVIDE THIS INFORMATION FOR THE INVESTIGATION. *TR

NORMAL DRIVING IN 55 MPH ZONE CAR SUDDENLY WOULD NOT ACCELERATE PAST 40 MPH. NOTICED WRENCH LIGHT ILLUMINATED. TURNED CAR AROUND AND PROCEEDED TOWARD HOME. ENGINE REVVED AT STOPPING BUT COULD NOT GET OUT OF WAY OF FAST TRAFFIC. ALMOST HIT IN REAR SEVERAL TIMES. FLASHER EMERGENCY LIGHTS NECESSARY. GOOGLED ISSUE TO SEE THAT IT IS A DEFECT AND NHTSA HAS DECIDED TO LET FORD HANDLE RESOLUTION. FOX IN CHARGE OF THE HEN HOUSE AGAIN. THANKS AGAIN TO ANOTHER GOVERNMENT CONSUMER PROTECTION AGENCY THAT WILL NOT PROTECT US. CALLED FORD CORPORATE CUSTOMER SERVICE AND OF COURSE MY VEHICLE IS NOT PART OF THE FORD "CUSTOMER SATISFACTION" REPAIR. WHY AM I NOT SURPRISED? *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION MALFUNCTIONED AND THE VEHICLE LOST ALL POWER. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,170.