2013 FORD FUSION HYBRID Complaints

WHILE DRIVING VEHICLE ON HIGHWAY, AND ODOMETER WAS AT 3400 MILES ;VEHICLE HAD NO POWER WHILE CLIMBING. DURING THE CLIMB, VEHICLE COULD NOT MAINTAIN 35 MPH. AFTER GETTING TO TOP OF HILL, VEHICLE DROVE FINE AT HIGHWAY SPEED. EVERY CLIMB AFTER THAT POINT, VEHICLE WOULD DECELERATE, AND ENGINE RPM'S WOULD REV TO MAXIMUM. TOOK VEHICLE TO 3 DEALERSHIPS, AND NEVER TEST DROVE OR DIAGNOSED. THE RESPONSE FROM EACH DEALERSHIP WAS THIS WAS NORMAL FOR A HYBRID. AT 18000 MILES HEARD A LOUD WHINING NOISE. TOOK VEHICLE TO A 4TH DEALERSHIP WHERE THEY DISCOVERED THE TRANSMISSION FAILED, AND BOTH CV AXLES WERE DAMAGED AROUND THE BOOT. DEALERSHIP COVERED THE TRANSMISSION UNDER WARRANTY, BUT FORCED ME TO PAY FOR THE REPLACEMENT OF THE CV AXLES, CLAIMING THE BOOTS TORE FROM ROAD DEBRIS. SINCE THEN I HAD THE VEHICLE INSPECTED BY AN INDEPENDENT MECHANIC, AND THEY STATED THAT DEBRIS COULD NOT HAVE TORE THE INNER BOOT OF THE CV AXLE WITH THE LARGE FAIRING UNDER THE CAR. UNLESS THERE IS A HOLE IN THE FAIRING. I CONTACTED FORD DIRECTLY, AND THEY REFERRED ME TO A MANAGER WHO CLAIMS TO BE A METALLURGIST, AND SAID THE FAILURE WAS MY FAULT WITHOUT INSPECTING THE VEHICLE OR AXLES. WHEN I CONTACTED THE ORIGINAL DEALERSHIP ABOUT THIS VEHICLE BEING IN THE SERVICE DEPT 15 TIMES IN LESS THAN 20,000 MILES, ALL I RECEIVED WAS A SORRY. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING 15 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY BOLT NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 11,005. UPDATED 07/1/2014 *JS

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID, THE CONTACT STATED THAT THE OVER HEAD PASSENGER SIDE HANDLE BROKE AFTER USING IT FOR SUPPORT TO GET OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE AND REPLACED THE HANDLE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,626 AND THE CURRENT MILEAGE WAS 19,000.

I WAS TRAVELING 55 MILES PER HOUR IN THE HYBRID MODE, WHEN I NEEDED TO SLOW DOWN VERY SUDDENLY FOR MUCH SLOWER TRAFFIC. APPLYING MY BRAKES FIRMLY, THEY LOCKED UP, CAUSING MY CAR TO SWERVE BETWEEN THREE LANES WHILE THE BACKEND FISH TAILED BACK AND FORTH. I COULD HEAR THE TIRES SKIDDING ON THE PAVEMENT AND MY STEERING WAS VERY DIFFICULT TO CONTROL. *TR

WHILE DRIVING IN MODERATE AFTERNOON TRAFFIC, WITHOUT WARNING THE ACCELERATOR PEDAL BECAME UNRESPONSIVE. A WARNING CHIME SOUNDED AND A "STOP SAFELY NOW" MESSAGE APPEARED ON THE RIGHT SIDE OF THE INSTRUMENT CLUSTER; THE VEHICLE EFFECTIVELY STALLED. AFTER PULLING ONTO THE SHOULDER, THE VEHICLE WAS COMPLETELY TURNED OFF AND RESTARTED. THE TRIP CONTINUED WITHOUT INCIDENT. SINCE THEN THE VEHICLE HAS RANDOMLY STALLED, WITHOUT WARNING SIX ADDITIONAL TIMES IN VARIOUS LOCATIONS AT VARIOUS SPEEDS. THE VEHICLE DID NOT RESTART AFTER THE LAST STALL AND HAD TO BE TOWED IN FOR SERVICE. IT HAS BEEN IN FOR REPAIRS RELATED TO THIS ISSUE ON THREE OCCASIONS OVER THE COURSE OF 4 MONTHS FOR A TOTAL OF 29 DAYS. ON ONE OCCASION, WHILE IN FOR SERVICE, THE DEALER INFORMED THE OWNER THAT THE VEHICLE ALSO STALLED WHILE BEING ROAD TESTED AND HAD TO BE TOWED BACK. THE DEALER HAS UPDATED VARIOUS SOFTWARE MODULES AND REPLACED A GATEWAY MODULE, HIGH VOLTAGE CABLE AND BATTERY CONTROLLER. THE VEHICLE IS CURRENTLY LESS THAN 11 MONTHS OLD WITH 6850 MILES. THIS HAS BEEN A SERIOUS AND PERSISTENT SAFETY ISSUE. FORD HAS DECLINED A REQUESTED VEHICLE EXCHANGE. AS A RESULT, THIS POTENTIALLY UNSAFE CAR IS CURRENTLY BACK ON THE ROAD WITH AN OWNER THAT NO LONGER HAS ANY CONFIDENCE IN IT AND FRIENDS AND FAMILY THAT RECOIL AT THE THOUGHT OF BEING DRIVEN IN IT. *TR

I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR

2013 FORD FUSION HYBRID. CONSUMER WRITES IN REGARDS TO DASHBOARD LIGHT ISSUES THAT CAUSES VEHICLE NOT TO START. *SMD THE CONSUMER STATED THE VEHICLE WAS TOWED TO THE DEALER TWICE, FOR THE PROBLEM. THE DEALER STATED THERE WERE NO OTHER COMPLAINTS, REGARDING THE ISSUE.

AFTER LEAVING WORK AND DRIVING FOR APPROXIMATELY 5 MINUTES, THE CAR EXPERIENCED THE FAILURE. IT WAS SUNNY OUTSIDE AND WARM. THE CLIMATE CONTROL SYSTEM WAS NOT IN USE. WHILE DRIVING IN EV MODE, THE CAR DROPPED ITS SPEED FROM 25 MPG TO 2MPH. I WAS IN TRAFFIC AND HAD TO DRIVE 2 BLOCKS UNTIL I COULD PULL OVER. THE CAR DISPLAY FLASHED ELECTRICAL SYSTEM FAILURE. THE CAR DISPLAY AND ALL INTERIOR LIGHTED WENT DARK. THE CAR DID NOT SWITCH TO THE GAS ENGINE AND THE GAS ENGINE DID NOT TURN ON. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND 50 ERROR CODES ON THE CAR. A FEW DAYS AFTER RECEIVING THE CAR BACK FROM THE DEALER, I WAS DRIVING IN EV MODE IN A PARKING LOT. WHILE DRIVING THE CAR BUCKED AND SWITCHED INTO GAS ENGINE MODE. THE DISPLAY LIGHT ON THE INSTRUMENT CLUSTER TURNED YELLOW AND THE CAR TOOK ITSELF OUT OF EV MODE. *JS

"CHECK FUEL FILL PORT" LIGHT KEEPS COMING ON. I HIT "OK" AND THEN IT GOES OFF. HOWEVER, THIS TIME THE CHECK ENGINE LIGHT CAME ON WITH IT, SO I TOOK IT IN TO THE DEALER. THEY SIMPLY RESET THE CODE, AND TOLD ME THAT GAS PUMP NOZZLES "ARE SOMETIMES DIRTY" AND CAN TRIP THE SENSOR. ONE WEEK LATER, THE LIGHT IS ON AGAIN AND I WILL TAKE IT INTO THE SHOP THIS WEEK. WORRY THERE COULD BE A GAS LEAK, AS AFTER I FILL THE TANK COMPLETELY, THE GAUGE SINKS TO 3/4 OF A TANK IN ABOUT 5 MILES. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHEN THE HEADLIGHTS FROM OTHER DRIVERS WOULD APPEAR THROUGH THE REAR-VIEW WINDSHIELD, THE LIGHTS WOULD APPEAR DISTORTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5. *TR