2011 FORD FUSION HYBRID Complaints

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “Power Steering Assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brakes became inoperable. The brake and stabilizer warning lights were illuminated. The LCD screen displayed an electronic braking message. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the ABS control module. The manufacturer was contacted and referred the contact to NHTSA for assistance. The approximate failure mileage was 90,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKE PEDAL BECAME VERY HARD TO DEPRESS. THE DRIVER USED THE PARKING BRAKES TO STOP THE VEHICLE. DURING THE FAILURE, THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL KNIGHT FORD LOCATED AT 9607 SOUTH MEMORIAL DR, TULSA, OK 74133, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO ROUSH FORD (LOCATED AT 5575 KEIM CIRCLE, COLUMBUS, OH 43228, 614-888-333) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL STOPPED AT MODELS MANUFACTURED IN 2010. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,710.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE CONTACT CALLED BOULEVARD FORD LINCOLN OF LEWES AT 877-863-6365 (LOCATED AT 18443 COASTAL HWY, LEWES, DE 19958) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,400.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS MODULE HAD A GLITCH THAT CAUSED THE BRAKES TO FAIL WHILE THE VEHICLE WAS IN MOTION. THE ABS INDICATOR WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE SYSTEM WOULD RESET WHEN THE ENGINE WAS TURNED OFF FOR FIVE MINUTES. THE VEHICLE WAS TAKEN TO FORD CRESTVIEW (4060 S FERDON BLVD, CRESTVIEW, FL 32536, (850) 682-2721) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 99,000.

WHILE DRIVING VEH FLASHES "STOP SLOWLY CHECK CHARGING SYSTEM" THEN BEGINS TO SLOW DOWN BY ITSELF OR WONT EVEN MOVE IF YOU ARE ALREADY STOPPED/PARKED. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE BARELY HAVING TIME TO PULL OVER AND STOP OUT OF TRAFFIC BEFORE IT CUTS OFF!!! IT ALSO HAPPENED WHILE WAITING AT A RED LIGHT AND WOULD NOT MOVE HAD TO BE TOWED HOME! THIS IS VERY DANGEROUS ESPECIALLY ON HIGHWAYS AND INTERSTATES THAT MAY NOT HAVE A SHOULDER OR MEDIAN TO PULL OVER AT THAT TIME DUE TO CROSSING A BRIDGE ETC.

WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.

THE VEHICLE SHOWS AN ERROR ON IGNITION STATING "CHECK ADVANCETRACK" AND THE ABS LIGHT COMES ON. WHEN DRIVING THE VEHICLE IN THIS CONDITION IT HAS MANUAL BRAKES, AND THEY MUST BE PRESSED TO THE FLOOR TO ENGAGE. TURNING OFF THE CAR AND RE-STARTING IT SOMETIMES CLEARS THE ERROR AND I AM ABLE TO DRIVE THE CAR NORMALLY, WITH ABS AND HIGHLY RESPONSIVE BRAKES. FORD DEALERSHIP SAYS IT'S CAUSED BY THE FAILURE OF THE ABS MODULE AND THE HYDRAULIC CONTROL UNIT (HCU), WHICH THEY CLAIM ARE NORMAL WEAR ITEMS NOT CAUSED BY DRIVER AND THE COST OF REPAIR IS $1,800.00.

MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.