2014 FORD FUSION HYBRID Complaints

GAS PEDAL COMPLETELY BROKE OFF WHILE I WAS DRIVING IN HEAT TRAFFIC ON A RAINY MORNING. NO ONE AT FORD OR THE DEALERSHIP SHOWS ANY INTEREST IN REPLACING THE DEFECTIVE PLASTIC GAS PEDAL; NOT TO MENTION WHAT HAPPENED. THEY ACT AS THOUGH THIS IS A NORMAL MALFUNCTION. *TR

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE ACCELERATING FROM A STOP, THE CONTACT HEARD A THUMPING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT ALL THREE MOTOR MOUNTS WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT*JB

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE TRANSMISSION FAILED. PRIOR TO THE FAILURE, A LOUD "THUMP" SOUND WAS HEARD COMING FROM THE TRANSMISSION. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO FIRST GEAR TO "CATCH" THE APPROPRIATE GEAR. DIRECTLY AFTERWARDS, THE EMERGENCY WARNING INDICATOR ILLUMINATED AND THE "STOP ENGINE" MESSAGE APPEARED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE "WHEELS SPIN FREELY" AND THAT THE WHEELS WOULD NOT REMAIN IN THE PARK POSITION. IMPERIAL FORD (8 UXBRIDGE RD, MENDON, MASS, 01756, (888) 814-8373) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

THE VEHICLE 'TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE CONTROL ' BASICALLY THE TOUCHSCREEN FREEZES AND NONE OF THE BUTTONS ON THE CENTER CONSOLE WORK. UNABLE TO TURN ON HEAT OR AIR CONDITIONING. THE WINDOWS LOCK AND CAN NOT BE ROLLED UP OR DOWN. THIS HAS HAPPENED WHILE DRIVING DOWN FREE WAY AND ALSO PARKED AT START UP. THIS OCCURRENCE HAS HAPPENED MORE THAN ONCE. SOMETIMES THE CAR WILL SOME HOW GO BACK TO NORMAL AFTER A DAY. THE LATEST THE VEHICLE HAS LOST COMMUNICATION FOR 4 DAYS. THEY SAY YOU CAN'T LEAVE A KID IN THE CAR WHILE YOU GO INTO A STORE, BUT FORD CAN MAKE IT WHERE I CAN'T ROLL MY WIDOWS DOWN WHILE DRIVING AND I HAVE 2 KIDS IN THE CAR AND IT'S 90 OUT. EVEN MORE WHEN IT'S WINTER TIME AND THE WIDOW FOGS UP WHILE DRIVING THERE IS NO WAY TO CLEAR WINDOWS. TO ME IT IS A SAFETY HAZARD TO NOT BE ABLE TO AT LEAST ROLL YOUR WINDOWS DOWN OR UP BECAUSE AN ISSUE HAPPENS WITH THE VEHICLE COMMUNICATION.

MY CAR WAS MAKING A LOAD NOISE SO I TOOK IT TO A MECHANIC WHO REFERRED ME TO THE DEALER BECAUSE OF THE COMPLEXITY OF THE VEHICLE. TOWED THE CAR TO MORGAN HILL FORD STORE IN MORGAN HILL CALIFORNIA AND WAS TOLD THAT THE ENGINE WAS NO GOOD, THAT THE MOTOR BOLTS DISLODGED AND MELTED CAUSING THE BOLTS TO SHRED; THE DEALER SERVICE PERSON RYAN ADVISED THAT THE SHREDDED METAL GOT INTO THE OIL AND WENT THROUGH MY ENTIRE ENGINE CAUSING THE ENGINE FAIL. MY CAR WAS ONLY 3.5 YEARS OLD, 90,000 MILES BUT FREQUENT OIL CHANGES WITH THE EXTENDED MAINTENANCE PACKAGE. THERE WAS NO HINT THAT THE CAR WAS HAVING ISSUES, NO ENGINE LIGHT, NOR THE CHECK OIL LIGHT. I HAVE A 2013 FORD FUSION THAT WAS RECALLED FOR FAULTY ENGINE BOLTS.

HELLO EVERYONE. I HAVE A 2014 FORD FUSION HYBRID TITANIUM EDITION. I'VE GONE TO THE SAME DEALER THAT I PURCHASED IT FROM FOR ALL OIL CHANGES AND SERVICE AND TIRES. I HAVE 152,000 MILES ON THAT CAR WHICH IS 2 1/2 YEARS OLD. YES IT'S A LOT BUT IT'S MY COMMUTE CAR. I DRIVE 160 MILES A DAY FOR WORK. LAST WEEKEND MY HUBBY POINTED OUT A NOISE. I THOUGHT ALIGNMENT. BUT THE NOISE SOUNDED LIKE REAR WHEEL BEARINGS THAT FAILED. EVEN THE DEALERSHIP AGREED. THEY CHANGE THEM. BUT IT DIDN'T HELP WITH THE NOISE. AND NOW THEY'RE TELLING ME I NEED A BRAND NEW TRANSMISSION ON MY HYBRID. I KNOW WHAT A BAD TRANNY SOUNDS LIKE AND HOW IT MOVES. THERE ARE A HANDFUL OF ARTICLES ON THE INTERNET ABOUT 2014 FORD FUSION HYBRID TRANNY GOING OUT. HONESTLY IT'S VERY RARE. THE DEALERSHIP ALSO SAID HE HAS NEVER SEEN A HYBRID COME IN FOR A NEW TRANNY. I CALLED FORD CUSTOMERSERVICE AND BASICALLY THEY SAID SORRY WE CAN'T HELP YOU. I FEEL FORD SHOULD BE RESPONSIBLE FOR 1. THE COST OF THE REPAIR OR 2. THE BUYBACK PROGRAM FOR MY CAR. I'VE LOOKED ON THE BBB REGARDING THE AUTO LINE FOR FORD AND IF THIS DOESN'T GET RESOLVED BETWEEN FORD AND I I'M GOING TO GO THAT ROUTE.

I HAD TO HAVE MY 2014 FORD FUSION REPAIRED ON 11/14/17 DUE TO THE STEERING WHEEL COMING LOOSE. I GOT INTO MY CAR TO DRIVE HOME ON 11/13/17 AND NOTICED THAT THE STEERING WHEEL JIGGLED. I DROVE 60 MILES HOME. I TOOK IT TO OUR MECHANIC THE NEXT DAY AND HE SAID THAT IT WAS BARELY HANGING ON.

STEERING WHEEL SUDDENLY BECAME LOOSE WHILE DRIVING DOWN LOCAL STREET. WAS DRIVING AT 20 MILES PER HOUR. THE MORE I DROVE, THE LOOSER STEERING WHEEL BECAME. WAS ABLE TO RETURN TO MY HOME. WILL TAKE TO DEALERSHIP FOR EVALUATION. *BF UPDATED 8/6/18*JB

A RECALL FOR THE AIRBAGS HAS BEEN IN EFFECT SINCE NOV 2016. THE STATUS ON THE RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE.

I WAS DRIVING 25MPH ON A NEIGHBORHOOD ROAD WHEN I SLOWED DOWN TO GO OVER A SPEED BUMP. AFTER GOING OVER THE BUMP, I WENT TO ACCELERATE AND THE CAR FELT AS IF IT HAD CHOKED AND LOST ALL POWER. WITHIN 30 SECONDS A WARNING ON MY DASH ASKED ME TO PULL OVER SAFELY NOW. AFTER FINDING A SAFE PLACE TO PULL OVER, I REMAINED IN MY CAR. THE BATTERY LIFE CONTINUED TO RUN DOWN UNTIL IT WAS DEAD AND THE MOTOR NEVER KICKED ON TO RECHARGE IT. IT TURNED ITSELF OFF AND 30 MINUTES LATER I TRIED TO RESTART MY VEHICLE. IT TURNED ON, ATTEMPTED TO TURN ON ITS MOTOR SINCE IT COULD NOT IDLE ON ITS DEAD BATTERY, AND THE CARS WARNING SIGNS CAME ON THEN DIED AGAIN. THERE IS NO EXPLANATION FOR THIS MALFUNCTION AND THE RECALLS MADE ARE NOT RELEVANT TO THE ISSUE OCCURRING. I JUST BOUGHT THE CAR 8 WEEKS AGO AND IT HAS LESS THAN 30,000 MILES ON IT. THIS IS A SERIOUS PROBLEM.