2015 FORD FUSION HYBRID Complaints

I PURCHASED MY USED 2015 FORD FUSION WITH ON 70,000 MILES ON IT ON A TUESDAY, ON THE FOLLOWING THURSDAY THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO A SHOP TO BE DIAGNOSED AND WAS TOLD IT JUST NEEDED COOLANT. SO THEY ADDED COOLANT AND THE CHECK ENGINE LIGHT WENT OFF AND EVERYTHING WAS FINE......BUT THEN THE FOLLOWING TUESDAY THE CHECK ENGINE LIGHT CAME ON AGAIN. I DECIDED TO TAKE IT TO AN AUTO PARTS STORE TO BE QUICKLY DIAGNOSED AND THE CODE SHOWED UP AS P26CE (ENGINE COOLANT PUMP-OVERSPEED/AIR IN SYSTEM), I THEN CHECKED TO SEE IF THERE WAS COOLANT STILL IN THE TANK AND NOTICED THAT THE TANK WAS COMPLETELY EMPTY. SO I THEN TOOK MY CAR BACK TO THE SHOP THE FOLLOWING DAY AND THEY SEARCHED FOR THE LEAK. THEY EVENTUALLY FOUND THE LEAK IN THE THERMOSTAT HOUSING. THEY SHOWED ME THE THERMOSTAT HOUSING AND HOW CORRODED IT WAS, THEY THEN HAD TO ORDER A NEW THERMOSTAT HOUSING AND LET ME KNOW THAT THE NEW PART STILL WOULDN?T BE A PERMANENT FIX, THAT IN 70,000 MORE MILES THE NEW THERMOSTAT HOUSING WILL BECOME DEFECTIVE AGAIN BECAUSE OF CORROSION. FORD SHOULD OFFER A PERMANENT FIX FOR THE CORRODING THERMOSTAT HOUSINGS!!!

WHEN STEERING THE CAR IN A TURN, SUCH AS ON AND OFF RAMPS, THE STEERING WHEEL WILL JERK IN THE DIRECTION OF STEERING AND THE (TCS) TRACTION CONTROL SYSTEM LIGHT COMES ON. THIS BEGAN HAPPENING AFTER TAKING THE CAR TO THE DEALERSHIP TO HAVE A RECALLED STEERING BOLT REPLACED. I HAVE TAKEN THE CAR TO THREE FORD DEALERSHIPS, AND NONE OF THEM CAN FIND ANYTHING WRONG. I TOOK THE CAR TO THE FORD DEALERSHIP RECENTLY ON 2-26-2121 AND WAS TOLD THAT THE STEERING BALL JOINT NEEDED TO BE REPLACED FOR $610.00 WHICH I FOUND ABSURD.

SUDDEN LOSS OF POWER STEERING WHILE DRIVING ON A CITY STREET AND MAKING A TURN THROUGH AN INTERSECTION. REPAIR REQUIRED IS COMPLETE REPLACEMENT OF THE ELECTRONIC STEERING ASSEMBLY GEAR.

WHILE DRIVING ON LOCAL ROAD LOSS OF POWER STEERING AND ABS SYSTEMS. SIMILAR TO RECENT RECALL OF OTHER FORD FUSIONS, BUT MY VIN IS NOT COVERED BY THE RECALL.

TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. THE CONTACT STATED THAT IT WAS DISCOVERED THAT THE LUG NUTS WERE SWOLLEN AND WEAK. THE CONTACT STATED THAT THE FAILURE EXISTED AND THAT THE TIRES HAD TO BE REPLACED FOUR TIMES. THE TIRE DEALER STATED THAT THE CONTACT NEEDED TO BRING IN A NEW SET OF LUG NUTS TO REPLACE THE DEFECTIVE SET WHEN THE TIRES WERE REPLACED. FELIX SABATES FORD (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 552-2760) STATED THAT THE LUG NUTS HAD A CAP THAT WAS WELDED ON THE TOP LUG NUTS THEMSELVES THAT WAS SWOLLEN CAUSING THE DEFECT. THE MANUFACTURER WAS CONTACTED AND PROVIDED THE CONTACT A CASE NUMBER. THE FAILURE MILEAGE WAS 61,000.

THE VEHICLE ELECTRICAL SYSTEM SHUTS DOWN AND THERE IS NO POWER AT ALL TO ANY SYSTEM. THIS HAS HAPPENED NUMEROUS TIMES. THE LAST TIME THE DEALER REPROGRAMMED THE COMPUTER AND THOUGHT THAT FIXED IT. BUT IT DIED AGAIN LAST WEEK.

THE DOOR LATCH OF THE REAR LEFT DOOR WON'T LATCH. I AM UNABLE TO CLOSE THE DOOR (DOOR STAYS OPEN, UNLOCKED). I TRIED NUMEROUS TIMES TO SHUT THE DOOR CLOSED UNSUCCESSFULLY. THE CAR WAS STATIONARY THIS MORNING WHEN I WENT AND OPENED THE DOOR, BUT WHEN I TRIED TO CLOSE I NOTICE THE DOOR STAYS LOOSE OPEN.

TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO SHIFT FROM PARK INTO DRIVE TO START THE IGNITION, SHE WAS UNABLE TO SHIFT GEARS AND "PARKING GAUGE ENGAGED" APPEARED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO SUNTRUP FORD KIRKWOOD (LOCATED AT 10340 MANCHESTER RD, KIRKWOOD, MO 63122, (888) 856-2335), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE BRAKE BOOSTER IN OCTOBER OF 2018. ON DECEMBER 18, 2019, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. *LN*JB

ON MANY OCCASIONS MY CARS MAIN BATTERY HAS COMPLETELY DRAINED. SOMETHING IN THE CAR KEEPS DRAINING THE BATTERY FOR NO REASON ALL ESSENTIALS ARE COMPLETELY TURNED OFF THAT I AM AWARE. IN ALL CASES THE CAR WAS PARKED FOR PERIODS OF TIME. MY WIFE WENT ON A BUSINESS TRIP CAME BACK AFTER TWO WEEKS TO FIND HER CAR AT LOT DEAD. .SHE MANAGED TO GET A JUMP FROM SOMEONE. THIS WAS DURING MINNESOTA WINTER. CAR LEFT IN GARAGE FOR SUMMER WHILE TOOK OTHER CAR ON A TRIP FOR A FEW WEEKS ONLY TO COME BACK WHERE CAR WAS DEAD AGAIN. MANAGED TO GET IT RECHARGED. AGAIN CAR LEFT IN GARAGE FOR LONGER PERIOD ABOUT 3 MONTHS AS WIFE WAS ON DISABILITY. CAR AGAIN WAS FOUND DEAD AND WAS UNABLE TO RECHARGE AS MY CHARGER INDICATED BATTERY WAS BAD. CAR UNDER WARRANTY. TOWED TO WHERE PURCHASED, SAID BATTERY WAS BAD. I INFORMED THEM THIS HAS HAPPEN SEVERAL TIMES AND APPARENTLY BATTERY WAS NOT UNDER SAME WARRANTY. BATTERY REPLACED OUT OF MY POCKET. CAR WENT BACK INTO STORAGE AGAIN. AGAIN BATTERY DIED. TOOK IN AGAIN AND I ASKED THEY CONDUCT A THROUGH TEST AS SOMETHING KEEPS DRAINING THE BATTERY. I ALSO WENT OUT TO CHARGE THE BATTERY ABOUT EVERY TWO WEEKS. BUT EVENTUALLY MY CHARGER TAGGED THE BATTERY AS BAD AGAIN. THEY REPLACED AGAIN NO CHARGE. BUT THEY SAID WERE NOT ABLE TO FIND ANYTHING. AFTER HOME THIS TIME I CHARGED EVERY WEEK AND WHEN I DO THE BATTERY SHOWS IT HAS DRAINED ANYWHERE FROM 30% - 40% EACH WEEK. I NEED SOMEONE TO INTERVENE WITH FORD AS I DO NOT DRIVE THE CAR AS MUCH NOW AND THIS IS CONCERNING AS NOW IS MY ONLY VEHICLE AND WARRANTY ENDS SOON. CAR WAS SERVICED EACH TIME AT MIDWAY FORD 2777 N SNELLING, ROSEVILLE, MN 55113 (844) 338-7004. I DON'T HAVE OTHER DETAILS AT THIS TIME. ALL RECORDS ARE WITH DEALERSHIP OF SERVICE. THE EXACT DATES ARE UNKNOWN AS DID NOT REALIZE THIS WOULD BECOME A LONG TERM CONSTANT PROBLEM. I SEE THAT NHTSA ID NUMBERS 10733369 & 10871542 ARE SIMILAR TO MY CASE.

SAFETY RECALL 15S14 - STEERING GEAR MOTOR BOLT FAILURE. FORD ISSUED RECALL 15S14 WHICH IMPACTED MY VEHICLE. THE PRESS RELEASE STATES: "CUSTOMERS LOCATED IN NON-CORROSION STATES OR PROVINCES WILL BE COVERED BY EXTENDED WARRANTY IF THEY EXPERIENCE SIMILAR CONCERNS. DEALERS WILL REPLACE STEERING GEAR MOTOR ATTACHMENT BOLTS ON CUSTOMER VEHICLES WITH NEW BOLTS, SEAL THEM, AND REPLACE DAMAGED STEERING GEARS AT NO COST TO THE CUSTOMER." THE FORD MOTOR COMPANY TECHNICAL SERVICE BULLETIN TO DEALERS STATES FOR SOLD VEHICLES "DEALERS ARE TO REMOVE THE ORIGINAL STEERING GEAR MOTOR BOLTS, INSTALL REVISED BOLTS, AND APPLY SEALANT TO SPECIFIED AREAS OF THE STEERING GEAR. IF ANY OF THE ORIGINAL STEERING GEAR MOTOR BOLTS ARE BROKEN, MISSING OR BREAK DURING REMOVAL, DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLY. THIS SERVICE MUST BE PERFORMED ON AFFECTED VEHICLES AT NO CHARGE TO THE VEHICLE OWNER." FOR NEW IN-STOCK VEHICLES "DEALERS WILL APPLY EITHER VALUGARD RUST INHIBITOR AEROSOL VG-101A OR DAUBERT NOX RUST 7703-W TO SPECIFIC LOCATIONS ON THE STEERING GEAR. THIS PROCEDURE SHOULD ONLY BE PERFORMED ON NEW IN-STOCK VEHICLES BECAUSE THESE VEHICLES HAVE NOT HAD THE POTENTIAL TO ACCUMULATE CORROSION DAMAGE IN THE STEERING GEAR MOTORS WITH TIME IN SERVICE." OUR VEHICLE WAS PURCHASED NEW FROM THE DEALER AND WE'RE TOLD THEY SEALED THE BOLTS PRIOR TO SALE IN COMPLIANCE WITH THIS RECALL HOWEVER THE BOLTS FAILED AT APPROXIMATELY 50K MILES RESULTING IN SEPARATION OF THE STEERING GEAR AND LOSS OF POWER STEERING, MAKING IT DIFFICULT TO TURN, ESPECIALLY AT LOW SPEEDS. FORD RECALL ACTIONS FOR NEW IN-STOCK OUTLINED IN THE TSB DID NOT PREVENT THE FAILURE FROM OCCURRING AND DID NOT ALIGN WITH THEIR PRESS STATEMENT. THEIR SEALANT WAS A PATCH SOLUTION WHICH BOUGHT THEM TIME WITHOUT ADDRESSING THE ROOT CAUSE WHICH WAS FAULTY BOLTS.