2011 FORD FUSION HYBRID Complaints

WHILE DRIVING AT HIGHWAY SPEEDS THE CAR LOST POWER. AFTER PULLING OVER WAS ONLY ABLE TO GO AT SLOW SPEEDS. NO OR LIMITED THROTTLE RESPONSE.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *TR

THE POWER STEERING ASSIST STOPS WORKING AND IT IS ALMOST IMPOSSIBLE TO STEER THIS HAS HAPPENED ON 2 OCCASIONS IN THE LAST 3 MONTHS. THE DASH DISPLAYS A POWER ASSIST FAULT BUT THERE ARE NO OBD CODES. THIS HAD A RECALL WHICH I HAD THE CAR IN FOR AND SINCE IT HAS HAPPENED A TOTAL OF 3 TIMES SINCE. THESE HAVE ALL OCCURRED AT LOW SPEED AND THE ONLY WAY TO CLEAR IT IS TO TURN THE CAR OFF AND RESTART.

RECEIVED NOTICE OF SAFETY RECALL NHTSA 16V-384. HAVE RECEIVED LETTERS THAT PART IS ON ORDER OVER LAST TWO + YEARS. DEALERSHIP IS DELAYING FIXING PROBLEM. DOES ANYONE HOLD MANUFACTURES RESPONSIBLE FOR FIXING A KNOWN PROBLEM IN A TIMELY MANNER?

MY 2011 FUSION ONLY HAS 61K MILES. ALL OF A SUDDEN, COUPLE OF DAYS AGO, THE BREAK WOULD GO ALL THE WAY TO THE FLOOR AND THE CAR WOULD BARELY STOP. I HAD TO USE THE PARKING BRAKE TO STOP. LUCKILY, I WAS IN A PARKING LOT AND TRYING TO PULL OUT OF A SLOT WHEN THIS HAPPENED. THE DASH HAD THE WRENCH SYMBOL AND ALSO BRAKE SYSTEM WARNING AND SERVICE ADVANCETRAC MESSAGE. I BARELY MANAGED TO STOP AND TURNED OFF THE ENGINE. AND ABOUT AN HOUR LATER, WHEN I STARTED THE VEHICLE THE WARNING MESSAGES WENT AWAY AND THE VEHICLE BEHAVED NORMALLY. WITHOUT TAKING CHANCES, I TOOK THE VEHICLE TO A LOCAL FORD DEALERSHIP AND EXPLAINED CLEARLY WHAT HAPPENED. THEY RAN SOME DIAGNOSTICS AND DETERMINED THAT THE ABS ECU AND THE ABS HCU UNIT NEED TO BE REPLACED (COST $3,125). WHAT REALLY APPALLS ME IS THAT A VEHICLE WITH ONLY 61K MILES WOULD COMPLETELY LOSE ITS BRAKING ABILITY AND PUT THE OCCUPANTS AND THE PEOPLE ON THE ROAD IN SERIOUS JEOPARDY. EITHER I COULD HAVE BEEN KILLED/INJURED IN A SERIOUS ACCIDENT IF I WAS ON A HIGHWAY OR I COULD HAVE EASILY RUN OVER A PEDESTRIAN OR A CYCLIST ON A CITY STREET. MAKES ME SHIVER THINKING OF THESE SITUATIONS.

WE HAD TO HAVE THE THROTTLE BODY REPLACED ON OUR FORD FUSION HYBRID 2011 BECAUSE THE ORANGE WRENCH LIGHT CAME UP ON THE DASH AND THE CAR SHUDDERED AND WAS NOT SAFE TO DRIVE. WE ALSO HAD TO PAY TO HAVE IT TOWED. FORD'S "CUSTOMER SATISFACTION PROGRAM 13N03" COVERS THE FUSION 2011 MODEL BUT EXPLICITLY DOES NOT COVER THE HYBRID. APPARENTLY THEY DO NOT WANT THEIR HYBRID CUSTOMERS TO BE SATISFIED. IT IS VERY UNSAFE THAT THE THROTTLE BODY CAN FAIL AT HIGHWAY SPEEDS, AND ALLOWING FORD TO WAIT UNTIL IT HAS FAILED TO REPLACE IT, AND REFUSING TO COVER THE COST FOR HYBRID MODELS, IS UNACCEPTABLE. THE VEHICLE WAS IN MOTION AT LOW SPEED WHEN IT FAILED.

BRAKE FAILURE..FORD FUSION A.B.S... I WAS EXITING A PARKING LOT AT APPROXIMATELY 20MPH FOR A RIGHT HAND TURN AT A STOP SIGN. AS I APPROACHED THE STOP SIGN, I WENT TO SLOW DOWN AND STOP, AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR- THE CAR DID NOT SLOW OR STOP. I GRABBED THE EMERGENCY BRAKE AND PULLED IT UP, AND THE CAR STILL DID NOT SLOW OR STOP. I WENT BEYOND THE STOP SIGN AND ROLLED INTO A CITY STREET. THERE WAS ONCOMING TRAFFIC SO I ACCELERATED TO BE AHEAD OF THE APPROACHING TRAFFIC. I VERY SLOWLY DROVE THE 1 MILE TO MY HOME. THE ABS LIGHT, BRAKE LIGHT, AND CHECK ENGINE LIGHT WERE ALL ON. THE VEHICLE WAS TOWED TO A FORD DEALER. THE BRAKES CHECKED OUT OK, HOWEVER, THE A.B.S. SYSTEM FAILED. THE A.B.S. MODULE AND A.B.S. CONTROL WERE FAULTY. THE SAME MODEL PARTS REPLACED THE FAULTY PARTS!!! WHEN WILL THE BRAKES FAIL AGAIN?? ONLY 63,000 MILES ON THE VEHICLE. THE FORD SERVICE ADVISOR STATED, "THE BRAKE FAILURE WAS DUE TO NOTHING YOU DID". THIS WAS A VERY FRIGHTENING EXPERIENCE AND THANK HEAVENS I WAS NOT DRIVING FASTER OR ON A FREEWAY. I KNOW OF 2 OTHER PEOPLE THAT HAVE HAD SIMILAR EXPERIENCES (BRAKES TO THE FLOOR AND NOT STOPPING) WITH FORD FUSION BRAKE FAILURE. I HAVE ENCOURAGED BOTH TO REPORT TO THE NHTSA, HOWEVER BOTH ARE FLEET CARS AND THEY ARE NOT THE OWNERS.

POWER STEERING FAILURE . I LOST POWER STEERING COMPLETELY. CAR ONLY HAS 76.181 MILES ON IT.BROUGHT INTO FORD DEALER AND THEY SAID IT WAS A POWER STEERING FAILURE. COST OF REPAIR 1500.00 PLUS TAX TO REPLACE. ITS AT KEYSER & MILLER FORD INC , COLLEGEVILLE PA TO REPLACE THE WHOLE POWER STEERING. LOT OF COMPLAINTS ON THIS ISSUE.IS WHY ISN'T THERE A RECALL ON THIS.....??? I SHOULDN'T HAVE TO PAY FOR THIS COMPLETE REPLACEMENT

I WAS DRIVING HOME FROM WORK GOING ABOUT 35 MPH ON A 2 LANE ROAD AND TRAFFIC IN FRONT OF ME SUDDENLY BRAKED HARD SO I DID ALSO. I HEAR THE ABS MAKE A NOISE AND THEN SEVERAL WARNING LIGHTS CAME ON AND I DIDN'T HAVE ANY BRAKES. I SWERVED TO THE SIDE OF THE ROAD TO AVOID AN ACCIDENT. I REALIZED THAT THE BRAKE WAS VERY SPONGY AND IF DEPRESSED TO THE FLOOR I HAD MINIMAL BRAKES. I TURNED THE CAR OFF AND THEN ON AND THE CONDITION HAD CLEARED AND MY BRAKES WERE NORMAL.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME VERY DIFFICULT TO MANEUVER. THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED AS THE FAILURE OCCURRED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD IN BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.