2012 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (THE FORD STORE MORGAN HILL, 17045 CONDIT RD, MORGAN HILL, CA 95037) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

4/18/17 I WENT TO LEAVE MY HOME IN MY 2012 FORD FUSION HYBRID AND AS I PULLED OUT OF MY HOUSE AND PROCEEDED TO MY FIRST STOP LIGHT, I WAS IN MOTION GOING DOWNWARD ON A SLIGHT HILL IN MY NEIGHBORHOOD AND I NOTICED MY BREAKS JUST DROP TO THE FLOOR AND BREAK PEDALS SEEMED TO STIFFEN IN THEIR FLEXIBILITY AND I WAS HEADED STRAIGHT FOR A RED LIGHT. I WAS EXTREMELY TERRIFIED AND DID THE BEST I COULD TO MAINTAIN THE CAR UNDER MY CONTROL.. I NOTICED THE DASH WAS FULL OF RED LIGHTS SAYING 'CHECK BREAK SYSTEM ' AND ABS LIGHTS WERE ON AS WELL ASS 2 TRACTION CONTROL LLIGHTS. HAD WEATHER CONDITIONS BEEN DIFFERENT AND MY SON BEEN IN THE CAR THIS COULD HAVE POSED A THREAT TO OUR LIVES. IT'S EXTREMELY DANGEROUS AND QUITE UNPLEASANT TO IMAGINE WHAT FEELS LIKE LOOSING YOUR BREAKS. BUT I DON'T BELIEVE THIS IS THE CASE!! UP UNTIL NOW I HAVE NOT HAD ANY ISSUES WITH MY BREAKS, NEVER SHOWN ANY SIGNS TO BE CONCERNED WITH ABS THE CAR HAS 32K MILES ON IT SHOULDN'T NEED BREAKS OR MASTER C IT'S A FAULTY ABS MODULE.. I DON'T BELIEVE ANYTHING IS ACTUALLY WRONG WITH THE CAR. AFTER I PULLED OVER I TURNED CAR OFF AND BACK ON AFTER CHECKING IN OUT A FEW TIMES I STARTED THE CAR AND NOTICED IT LOOKED NORMAL FOR A SECOND UNLIKE OTHER TRYS SO I STARTED TO DRIVE BREAKS FELT FINE CAME BACK UP LIKE NORMAL AND CAR WORKED BUT AFTER 20 SECONDS OF DRIVING IT' CUT BACK OUT FLASHING RED WARNING SIGNS AND BEEPING. BREAKS SINK DOWN AND BECOME HARD TO CONTROL. I SEE THIS IS COMMON PROBLEM I NEED THIS FIXED I'M EXTREMELY UP SET HOW AFTER 32K THIS GOES OUT AND IS NOT A SMALL FIX.

ON 2/27, WHEN I TRIED TO OPEN THE DRIVER'S DOOR TO GET OUT OF MY CAR, THE DOOR WOULD NOT OPEN. I TRIED UNLOCKING IT TO NO AVAIL. I HAD TO ROLL DOWN THE WINDOW AND USE THE OUTSIDE DOOR HANDLE TO GET OUT. (CAR WAS PARKED IN A PARKING LOT) WHEN I TOOK IT TO THE DEALER FOR REPAIR, I WAS TOLD EXTENDED WARRANTY DOES NOT COVER REPAIR, AS THERE IS NO RECALL AND IT IS NOT A MECHANICAL FAILURE, READ YOUR CONTRACT. SO APPARENTLY SAFETY IS NOT AN ISSUE TO THE FORD DEALERSHIP SERVICE DEPARTMENT.

DRIVER SIDE DOOR LATCH IS BROKEN AND NOT SECURE. WE SEE A RECALL TO INCLUDE 2013-2014 FORD FUSION, BUT OURS IS A 2012. IT LOOKS LIKE SAME ISSUE. COMPLAINTS.COM SHOWS A COMPLAINT LIST HERE: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2012/ACCESSORIES-INTERIOR/DOOR_HANDLE_FAILURE.SHTML

LAST YEAR I RECEIVED NOTICE AND CONTACTED WRAY FORD THEY SAID NOT TO WORRY, ITS A SECOND CAR NOT USED OFTEN , BUT HAVE NOT HEARD ANYTHING IN OVER A YEAR CALLED AGAIN AND THEY HAVE NO PARTS AND I FOUND THIS CARD WITH MORE INFO HOPEFULLY YOU CAN RESOLVE THIS ISSUE THANKS BOB

TAKATA RECALL: UPON MAKING A SPECIFIC IN-PERSON INQUIRY REGARDING REMEDY FOR THIS SAFETY RECALL, MY DEALER SPECIFICALLY ADVISED ME THAT THEY WERE UNABLE TO REPLACE MY AIRBAG AND THAT I SHOULD INSTEAD WAIT TO BE ADVISED VIA POSTAL MAIL THAT A REPLACEMENT AIRBAG WAS NOW AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 174V024000(AIR BAGS) EXCEEDED A REASONAABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT RECEIVED A RECALL NOTIFICATION. THE DEALER (MIDWAY FORD, 8155 WEST FLAGER STREET, MIAMI, FL 33144) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVALIABLE ON A SPECIFIC DATE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVALIABLE.

TAKATA RECALL - I HAVE A RECALL FOR MY CAR'S AIRBAG, BUT FORD IS UNABLE TO SUPPLY THE PART. THERE IS NO ETA.

A MONTH AND A HALF AFTER HAVING A MYSTERIOUS POWER STEERING FAILURE, THE SAME THING HAPPENED. THE FORD FUSION HYBRID 2012 HAD BEEN PARKED IN FRONT OF MY HOUSE. WHEN STARTING IT UP, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNINGS AND LIGHTS CAME ON, AND THE POWER STEERING WAS DEAD. THE VEHICLE WAS DRIVEN TO A LOCAL FORD DEALER WHERE THEY DETERMINED THAT A STEERING GEAR NEEDS TO BE REPLACED, BUT THEY REFUSE TO ASSOCIATE IT WITH THE RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.

WHILE DRIVING ON A COUNTRY ROAD AT NIGHT, THE "SERVICE ADVANCE TRAC" WARNING AND LIGHTS CAME ON. THE NEXT MORNING, WHEN STARTING THE PARKED CAR, THE "SERVICE POWER STEERING NOW" WARNING APPEARED AND THE POWER STEERING WAS DEAD. A FEW HOURS LATER THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALER WHERE THEY RESET THE COMPUTER AND TESTED IT, UNABLE TO REPLICATE THE ERROR. THEY FAILED TO MENTION THAT A RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE IS OUT BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.