2013 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT, SERVICE REQUIRED" WARNING MESSAGE DISPLAYED. PORTSMOUTH FORD IN PORTSMOUTH, NEW HAMPSHIRE WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) IN 2015. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-14754810. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 50 MPH, A GRINDING NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED UNTIL THE ENGINE COOLED DOWN. THE CONTACT CONTINUED TO DRIVE THE VEHICLE, BUT DUE TO OVERHEATING, THE CONTACT HAD IT TOWED TO WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (301) 843-2400) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

AT RANDOM WHILE CAR IS ON AT ANY TIME AND ANY SPEED (PARKED AND JUST TURNED ON, AT A RED LIGHT, DRIVING ON FREEWAY OR CITY DRIVING, TURNING OR DRIVING STRAIGHT.) REAR PARKING AID IS DISABLED WITH LIGHT TURNED ON, AIRBAG LIGHTS TURN ON, SERVICE ADVANCE TRAC LIGHT TURNS ON, THE POWER STEERING GOES OUT ALL THE SAME TIME. THEN RANDOMLY TURNS OFF AND DRIVES NORMAL AGAIN AT ANYTIME ( SHORTLY AFTER THE PROBLEM OCCURS, SOMETIMES IT STAYS ON AN ENTIRE DRIVE 1HR+ EVEN IF PARKED AND TURNED CAR COMPLETELY OFF AND ON AGAIN) THIS HAS BEEN BROUGHT INTO THE DEAL MULTIPLE TIMES WITH IT OCCURRING AGAIN SHORTLY AFTER BEING "FIXED"

LOUD GRINDING NOISE COMING FROM FORD HF35 CVT TRANSMISSION THAT HAD CATASTROPHIC FAILURE ON THE HIGHWAY GOING 65MPH

DURING BREAKING AT APPROX. 15-20MPH THE BREAK PEDAL BECAME VERY SOFT AND LOST MOST (90%) OF THE BREAKING POWER. THE DASH BREAKING AND STABILITY CONTROL WARNING LIGHTS FLASHED. THE ELECTRONIC EMERGENCY BREAK ENGAGED AND WOULD NOT DISENGAGE. CAR HAD TO BE TOWED TO LOCAL DEALERSHIP.

WHEN HAVING THE CAR SERVICED, I WAS ASKED IF I WAS AWARE OF THE SMELL OF GAS AND THE VISUAL LEAK. I WAS NOT, AS MY NOSE WAS DAMAGED AND I HAVE NO SENSE OF SMELL. ONLINE, FORD RECALL NOTICE 13S04 DESCRIBES MY PROBLEM. I CALLED FORD CUSTOMER CARE ONLY TO BE ADVISED MY VEHICLE IS NOT SUBJECT TO THE RECALL. I HAVE BEEN DIRECTED TO GO TO A FORD DEALER TO AS ABOUT AN EXAMINATION OF THE CAR.

THE POWER ASSIST COMPLETELY FAILED ON MY VEHICLE WHILE DRIVING RESULTING IN A TOTAL LOSS OF STEERING CONTROL CAUSING THE POSSIBILITY OF A SERIOUS ACCIDENT AS I WAS DRIVING ON A MAJOR INTERSTATE HIGHWAY. THERE WAS A RECALL ON 2011 AND 2012 FORD FUSIONS FOR THE SAME PROBLEM. I HAVE CONTACTED FORD ABOUT THE PROBLEM SENDING THEM A LETTER OF WHAT OCCURRED AND A COPY OF THE INVOICE. MY WIFE AND I HAD TO HAVE THE VEHICLE TOWED TO A DEALERSHIP IN TENNESSEE, RENT A CAR AND STAY IN A HOTEL FOR TWO NIGHTS WHILE THE CAR WAS BEING REPAIRED. THE ENTIRE STEERING ASSEMBLY HAS TO BE REPLACED COSTING MORE THAT $2,250.00 JUST FOR THE REPAIRS. I EXPLAINED TO FORD AND THE FORD DEALERSHIP THAT I WAS AWARE OF THE 2011 AND 2012 RECALLS FOR THE SAME PROBLEM AND STATED THAT THIS SAME PROBLEM ON THE 2013 MODELS SHOULD BE COVERED. I HAVE THE INVOICE AND LETTERS THAT I SENT TO FORD AND MY LOCAL DEALERSHIP, BALLENTINE FORD IN GREENWOOD, SC. THE CAR WAS REPAIRED IN KNOXVILLE, TN.

THE CAR'S CHROME LUG NUTS ARE ACTUALLY CHROME CAPS OVER THE STEEL LUG NUTS AND THEY WERE ALL SWOLLEN UP TO THE POINT TWO TIRE SHOPS COULD NOT TAKE THEM OFF WITHOUT DAMAGING THEM IN AUTUMN OF 2017. ON JANUARY 29, 2018 I BOUGHT 20 ONE PIECE CHROME LUG NUTS FROM THE AUTO ZONE STORE FOR $60.90 AS DEWEY FORD SAID FORD DOES NOT HAVE ONE PIECE AVAILABLE, THEN WROTE FORD MOTOR CO. A LETTER ASKING FOR REIMBURSEMENT.I ALSO TOLD THEM I HAD ALREADY REPLACED EIGHT CAPPED NUTS ON 7/29/2016. FORD DENIED PAYMENT CLAIMING IT TO BE A MAINTENANCE ITEM. I PAID $34.24 FOR REPLACEMENT CAPPED NUTS WHICH I DID NOT MAKE A MONETARY CLAIM IN THE LETTER BUT I DO WANT THEM TO PAY ME BACK FOR THOSE ALSO. I AM CLAIMING FORD KNEW THE CAPPED NUTS ARE AN ONGOING PROBLEM AND I NEED TO BE PAID $95.14. I DO HAVE THE BAD LUG NUTS WHICH THEY OR YOU MAY EXAMINE IF WISHED TO DO.

DRIVING THE VEHICLE ON LOCAL STREET. EXHIBITED LOUD NOISE AND STARTED TO VIBRATE. EVENTUALLY COMING TO AN ABRUPT STOP. LUCKILY TRAFFIC AS LIGHT AND THE CAR BEHIND MANAGED TO STOP SAFELY AND AVOID A COLLISION. MANAGED TO TURN THE CAR OFF THEN BACK ON AND IT WAS OPERATIONAL, EXHIBITING KIND OF GRINDING NOISE. FORD DEALER SAYS THE TRANSMISSION FAILED AND NEEDS TO BE REPLACED. CAR IS FULLY SERVICED, NO WARNING LIGHTS EVEN WHEN THE PROBLEM OCCURRED - THERE WAS NOTHING INDICATING AN ISSUE WITH THE CAR ON THE DASHBOARD. THE CAR HAS A BIT LESS THAN 105K MILES, WARRANTY EXPIRED AT 100K IN DECEMBER 2017. FORD HAS A FEW TSBS DESCRIBING CVT TRANSMISSIN ISSUES: 14B07 AND 17-039. I WAS NEVER CONTACTED REGARDING ANY OF THE ISSUES IN THESE BULLETINS AND TRANSMISSION WAS NOT SERVICED. NOW IT COMPLETELY FAILED OUT OF THE BLUE IN THE MIDDLE OF THE STREET, BARELY AVOIDING ACCIDENT.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERTOWN FORD, 1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.