2013 FORD FUSION HYBRID Complaints

I NOTICED SEVERAL SOUNDS COMING FROM MY VEHICLE AT HIWAY SPEEDS AND DURING ACCELERATION. TOOK MY CAR TO THE DEALERSHIP. THEY FOUND AN ISSUE WITH THE INTERNAL BEARING IN THE TRANSMISSION. SINCE IT'S A HYBRID TRANSMISSION, THEY SAID THEY NEED TO REPLACE THE ENTIRE TRANSMISSION INSTEAD OF THE BEARING. THEY ORDERED PARTS AND WERE GETTING READY TO FIX UNDER WARRANTY AND THEN THEY REALIZED MY CAR WAS BRANDED TITLE AND SAID I WOULD HAVE TO PAY OUT OF POCKET $5,750. I DECLINED THE REPAIR TO GET SECOND OPINIONS AND TO CONTACT FORD CUSTOMER SERVICE TO SEE IF THERE WAS ANYTHING ELSE THEY CAN DO. THEY SAID I'D HAVE TO PAY OUT OF POCKET. AFTER DOING SOME MORE RESEARCH I FOUND THAT MY PROBLEM IS A KNOWN PROBLEM AND IT AFFECTS 2013-2014 FUSION AND C-MAX VEHICLES. MY CAR IS ONLY AT 50K MILES, I SHOULD NOT BE HAVING TRANSMISSION ISSUES. PLEASE HAVE FORD RELEASE RECALL NOTICES TO 2013-2014 FUSION AND C-MAX VEHICLES. FORD NEEDS TO BE HELD ACCOUNTABLE FOR FAULTY TRANSMISSION BEARINGS AND THEY SHOULD FIX THE PROBLEM FREE OF CHARGE JUST LIKE ANY OTHER RECALL THAT FORD HAS SENT OUT (NOT LOOKING AT THE VEHICLE TITLE). AT THE END OF THE DAY, THE DEALERSHIP HAD MY CAR FOR 2 DAYS, FOUND THE PROBLEM, CHARGED ME $225 TO TELL ME THAT I NEED TO PAY $5,750 TO FIX A KNOWN PROBLEM.

REVERSING THE CAR OUT OF MY GARAGE I NOTICED THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AND THE "STEERING ASSIST FAULT" MESSAGE CAME UP ON THE DASH. CAR IS STILL DRIVEABLE, BUT VERY DIFFICULT TO TURN STEERING WHEEL AT LOW SPEEDS. I TOOK THE CAR TO THE FORD DEALER. THEY SAY THEY CARRIED OUT THE RECALL AFFECTING THE STEERING SAFETY BOLTS FROM 2015 (15S14) AND THAT THIS IS A NEW PROBLEM. THEY SAY I NEED A NEW STEERING GEAR/RACK. IT LOOKS LIKE A LOT OF PEOPLE ARE EXPERIENCING THE SAME ISSUE. I'M LUCKY I WAS JUST REVERSING OUT OF MY GARAGE AND NOT DRIVING AT SPEED WHEN THE STEERING ASSIST FAILED. THAT WOULD HAVE BEEN VERY DANGEROUS.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE MADE A GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION AND BOTH FRONT AXLE AND BEARINGS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, PHONE: (816) 505-1818) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE CUSTOMER SATISFACTION PROGRAM FOR THE TRANSMISSION HAD EXPIRED AND THE VEHICLE COULD NOT BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.

FAILURE OF STEERING MECHANISM - ELECTRICAL. NOTICE POPPED UP WHILE DRIVING AND WITH NO APPARENT ISSUES. THEN AFTER STOPPING AND RESTARTING THE CAR WOULD NOT TURN RT OR LT. DEALER SAYS THIS IS NOT COVERED BY RECALL IN 2015 WHICH ALSO INCLUDES THIS YR MODEL.

CAR WAS MAKING A ROUGHING SOUND WHILE DRIVING WHEN IN P OR N NO SOUND TOOK I TOOK IT TO DEALER THEY COULD NOT FIND A PROBLEM 3000 MILE LATER THEY SAID IT THE TRANSMISSION IT WOULD COST US $11,000 TO REPAIR NEED TO KNOW IF THIS IS HAPPENING TO ANY OTHER OWNERS

"FORD DOOR LATCH RECALL" - HAVING ISSUES WITH DOOR LATCHES FOR MY FORD FUSION HYBRID THAT WERE REPLACED DURING A RECALL (BY ANOTHER DEALER). ISSUES HAVE STARTED SINCE THE RECALL, WITH EXCESSIVE VIBRATION OF THE DOORS, DOOR AJAR INDICATOR COMING ON DURING MOTION AND LATEST REAR PASSENGER DOOR NOT CLOSING , WHICH HAVE BEEN BROUGHT UP WITH MY CURRENT DEALER I HAVE BEEN WORKING (WITH FORD THRU) MY CURRENT DEALER FOR A NUMBER OF MONTHS AND FINALLY HAD THE FRONT PASSENGER DOOR LATCH CHANGED A COUPLE OF MONTHS BACK BECAUSE OF EXCESSIVE DOOR VIBRATION AND DOOR AJAR INDICATOR COMING ON COUPLE OF WEEKS BACK THE RIGHT REAR DOOR FLEW OPEN DURING A TURN, BUT I IGNORED IT THINKING THE DOOR WAS NOT SHUT PROPERLY, STOPPED THE CAR SAFELY AT THE SIDE OF THE ROAD AND HAD THE DOOR CLOSED. LAST WEEKEND REAR RIGHT PASSENGER DOOR FAILED TO CLOSE AND HAS REMAINED "UN-CLOSABLE" SINCE, I HAD TO TIE DOOR IN WITH SEATBELTS AND LIMP THE CAR BACK HOME. WENT TO THE DEALER TODAY AND WAS TOLD BY THEM THAT DOOR LATCH NEEDS TO BE REPLACED AND THE COST OF PARTS AND LABOR WILL NOT BE COVERED AS THE RECALL WAS PAST WARRANTY (1 YEAR). CALLED FORD CUSTOMER SUPPORT AND WAS TOLD THE SAME. I NOW HAVE CONCERNS OF THE SIMILAR ISSUES OCCURRING ON THE OTHER DOORS AND THE SAFETY OF THE VEHICLE AS A WHOLE.

TILTING THE BACK SEAT FORWARD MAKES THE MIDDLE SEAT BELT LOCK UP, PREVENTING THE SEAT FROM GOING BACK UP. THE ONLY RECOURSE BEING TO CUT THE SEAT BELT. OR UNBOLT THE SEAT BELT ASSEMBLY. BOTH OF WHICH ARE SAFETY CONCERNS. YOUTUBE IS FILLED WITH WORKAROUNDS FOR THIS ISSUE. WHICH INCLUDE HAVING THE SEATBELT LOCKED INTO THE CLIP ALWAYS. AND USING THAT SLACK TO BRING THE SEAT BACK UP WHEN IT GETS STUCK.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT HAD NOT RECEIVED AN INTERIM RECALL NOTIFICATION. THE MANUFACTURER WAS CONTACTED. A LOCAL DEALER WAS NOT CONTACTED TO VERIFY IF PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FRONT SEATBELT PRETENSIONER 16S42 - AFTER HAVING THE FLEET VEHICLE SERVICED, I WAS GIVEN THE INVOICE TO SIGN. I ASKED THE CSR IF THE RECALL HAD BEEN FIXED IN ADDITION TO THE VEHICLE BEING SERVICE, WAS INFORMED THAT THEY WERE NOT GOING TO REPAIR THE RECALL UNTIL IT FAILED. I WAS THEN INFORMED THAT THERE HAVE BEEN A LOT OF REQUESTS FOR THE RECALL AND THEY DID NOT HAVE THE PART TO COMPLETE THE REPAIR. WE WALKED AWAY THINKING THAT'S WEIRD THAT SHE SAID THAT. IN CHECKING THE RECEIPT, THERE IS NO LISTING OF CHECKING FOR RECALLS, EVEN AFTER I HAD REQUESTED IT WHEN I MADE THE APPOINTMENT.