2013 FORD FUSION HYBRID Complaints

REAR CENTER SEAT BELT LOCKED AND WOULD NOT EXTEND, TRAPPING THE OCCUPANT IN THE SEAT. THE SEAT BELT WOULD NOT EXTEND ONCE RETRACTED FULLY, LOCKING THE SEAT IN A FOLDED POSITION.

VEHICLE HAS 2 BROKEN STEERING BOX SUPPORT BOLTS. SAME AS RECALL RCMN-15V250-1089, SAME YEAR CAR, BUT THIS VIN IS NOT INCLUDED IN THE RECALL

PASSENGER REAR DOOR LATCH WOULD NOT PROPERLY INTERLOCK, MEANING DOOR WOULDN'T STAY SHUT. THIS HAPPENED IN A STATIONARY POSITION WHEN I OPENED THE DOOR TO GET A PASSENGER OUT THEN I WENT TO CLOSE THE DOOR, HAVING THE DOOR BOUNCE BACK TO ME. TO NOTE: A RECENT RECALL WAS ADMINISTERED DUE TO FAULTY LATCHES AND I HAD IT REPLACED AT FORD IN FEB 2016... 8 MONTHS LATER ISSUE RESURFACED, NOT COOL.

DRIVING ON CONCRETE HIGHWAY AT 72 MPH. HEARD A RUMBLING SOUND LIKE A NEARBY MOTORCYCLE COMING FROM THE RIGHT REAR. CAR IS FRONT WHEEL DRIVE. DISENGAGED THE CRUISE CONTROL, SLOWED AND PULLED TO THE SHOULDER. DISCOVERED THAT THE ENTIRE TIRE CARCASS HAD COME OFF. ONLY THE SIDEWALLS WERE STILL ATTACHED TO THE WHEEL. TIRE HAD ABOUT 10,000 MILES ON IT AND WAS PROBABLY AT 32 PSI COLD. GOODYEAR EAGLE LS2, 235/45R18 94V.

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR WOULD NOT LATCH ON THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

DOOR LATCH RECALL. LAST MONTH (JULY 2016) THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION FLEW OPEN WHILE WE WERE DRIVING. IT WOULD NOT CLOSE. WE LATER LEARNED FORD HAS RECALLED HUNDREDS OF THOUSANDS OF VEHICLES, INCLUDING 2013 FORD FUSIONS FOR THIS EXACT PROBLEM. WE WERE TOLD OUR VIN WAS NOT INCLUDED IN THE RECALL. WE HAD NO OPTION BUT TO PAY THE NEARLY $500 COTS OF REPLACING THE FAULTY DOOR LATCH. NOW, ONLY ONE MONTH LATER (AUGUST 2016), THE REAR DRIVER SIDE DOOR OF MY CAR FLEW OPEN AND WOULD NOT CLOSE, AGAIN DUE TO A FAULTY DOOR LATCH. MY CAR IS NOT EVEN 3 YEARS OLD, AND I HAVE SPENT NEARLY $1000 TO REPLACE PARTS THAT SHOULD LAST THE LIFE OF THE CAR. IT IS INFURIATING THAT THIS IS A KNOWN PROBLEM, AND FORD IS DOING NOTHING TO HELP. I NOW HAVE THE OPTION OF SPENDING AN ADDITIONAL $1000 OR RISK HAVING THE OTHER TWO DOOR LATCHES FAIL AS WELL. THE MOST DISHEARTENING ASPECT IS THE TREMENDOUS SAFETY ISSUE THIS PROBLEM CREATES, WHICH MAKES MY "CHOICE" NOT REALLY A CHOICE AT ALL. FOR THE SAFETY OF MY FAMILY OR OTHERS WHO MAY BE RIDING IN MY CAR, I SIMPLY MUST PAY TO HAVE THE OTHER DOOR LATCHES REPLACED. I HAVE MADE NUMEROUS CALLS TO FORD, AND THEY JUST REFER ME BACK TO THE DEALERSHIP FOR ASSISTANCE. THE DEALERSHIP IN TURN SENDS ME BACK TO FORD. I HAVE BEEN GOING BACK AND FORTH WITH NEITHER PARTY SHOWING ANY INTEREST IN HELPING TO RESOLVE THIS PROBLEM.

MY DAUGHTER WAS IN THE MIDDLE SEAT IN THE BACK OF THE CAR. WE WENT TO GET HER OUT AND THE SEAT BELT LOCKED UP AND THE BELT BECAME REALLY TIGHT ON HER CHEST. SHE STARTED TO CRY AND WE DIDN'T KNOW HOW TO GET HER OUR. WE THEN UNLATCHED THE SEAT, FOLDED IT OVER AND SHE CRAWLED OUT. BUT THEN THE SEAT BELT BECAME EVEN TIGHTER AND I NOW CAN NOT LIFT THE SEAT BACK UP. THE SEAT BELT COULD HAVE HARMED MY CHILD.

DRIVING AT NIGHT, FREEWAY WITH STREET LIGHTS, VERY LIGHT TRAFFIC, CAR ON SPEED CONTROL AT 65 MPH; ABOUT 50 TO 75 YARDS IN FRONT OF VEHICLE A PLASTIC SHOPPING BAG FLEW ACROSS ROAD APPROXIMATELY 2 TO 3 FEET ABOVE ROAD SURFACE, VEHICLE SENSED THE BAG, SPEED CONTROL SLAMMED BRAKES HARD ENOUGH TO SET OFF ABS SYSTEM. SAME SITUATION HAPPENED A FEW MONTH LATER EXCEPT IN THE DAYLIGHT, CAR SLOWED DRAMATICALLY FOR A PLASTIC BAG BLOWING ACROSS THE ROAD BUT DID NOT ACTIVATE ABS SYSTEM. TALKED TO REPRESENTATIVES AT TWO DIFFERENT FORD DEALERSHIPS BUT THEY INDICATED THAT THEY NEVER HEARD ANYTHING LIKE THIS. LEFT MY NAME/NUMBER BUT NEVER HEARD ANYTHING BACK.

MY VEHICLE - FROM A STOPPED POSITION - ACCELERATED ON ITS OWN TO 40 MPH (RATHER QUICKLY). HOWEVER, THE GAS PEDAL WAS NOT ENGAGING (IE. DEPRESSING). THIS OCCURRED AT LUNCHTIME ON 17-JUN-2016. ALL TROUBLE LIGHTS ON THE DASH LIT-UP. THE BEHAVIOR CONTINUED UNTIL I SHUT THE VEHICLE OFF AT THE DEALER (ELDER FORD IN TROY, MI). I WAS UNABLE TO ENGAGE THE THROTTLE AT ALL; IT WAS ESSENTIALLY 'DEAD', EVEN THOUGH MY VEHICLE WAS ACCELERATING TO 40 MPH AND MAINTAINING THAT SPEED. BRAKING RESPONSE WAS DILUTED BECAUSE THE CAR WAS SELF-PROPELLING (IMAGINE TRYING TO BRAKE WHILE ALSO APPLYING GAS). I TOOK IT TO THE DEALER IMMEDIATELY AND SHOWED THEM THE VIDEOS THAT I TOOK. I ALSO SENT THE VIDEOS TO THEM. I HAVE BEEN TOLD TODAY THAT THEY WILL BE GIVING THE VEHICLE BACK WITHOUT ANY REPAIRS BECAUSE THEY COULD NOT REPLICATE THE PROBLEM. I HAVE THE VIDEOS IN MY POSSESSION, SHOULD NHTSA LIKE TO SEE THEM. I HAVE HAD SEVERAL ISSUES OVER THE LAST 1.5 YEARS THAT I HAVE OWNED THE VEHICLE. I CAN SEND REPAIR RECORDS. ....UPDATED 12/05/16 *BF UPDATED 6/18/18*JB

I WAS DRIVING 55 MPH ON A 4 LANE DIVIDED HIGHWAY WITH ECO CRUISE ON WHEN THE VEHICLE JUST STARTED TO SLOW. NO ERROR LIGHT ON THE DASH OTHER THAN A BRIEF FLICKER OF THE AIR BAG WARNING LIGHT, ALL ELECTRONICS, BRAKES AND STEERING SEEMED TO BE WORKING, BUT THE ACCELERATOR PEDAL WAS VERY SLACK AND THERE WAS NO RESPONSE WHEN I REPEATEDLY FLOORED IT. I ROLLED TO THE SHOULDER, TURNED THE VEHICLE OFF AND THEN ON AGAIN, AND IT SEEMED TO BE WORKING OK. IT HAS NOT HAPPENED AGAIN IN APPROXIMATELY 200 MILES OF DRIVING, MOSTLY AT HIGHWAY SPEED. HOWEVER, IT IS THE KIND OF EVENT THAT CAUSES ONE TO WORRY ABOUT THE VEHICLE SAFETY - ESPECIALLY AS THIS VEHICLE HAS ALREADY HAD 4 RECALLS FOR OTHER TYPES OF ISSUES.