2011 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED THAT THE COOLANT MOTOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE COOLANT MOTOR WAS REPLACED ALONG WITH THE SPARK PLUGS; HOWEVER, THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN TO A FORD DEALER FOR DIAGNOSTIC TESTING. THE LOCAL FORD DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHORT DISTANCE TO GET BACK TO THE PARKING LOT. IT THAN STALLED AGAIN TURNING INTO THE PARKING LOT AND A BATTERY LIGHT CAME ON. BATTERY WAS REPLACED BUT THE VEHICLE STALLED AGAIN A FEW WEEKS LATER DURING A TURN WITH ONCOMING TRAFFIC. NO WARNING, IT JERKED HARD THAN JUST SHUT OFF. I'M NOT SURE AT THIS TIME WHAT IS CAUSING IT TO STALL. IT SEEMS TO BE HAPPENING WHEN SWITCHING FROM BATTERY POWER TO ENGINE POWER WHILE MAKING TURNS. LEAVING THE CAR STUCK IN THE MIDDLE OF THE INTERSECTION WITH NO ENGINE POWER, POWER BRAKES OR STEERING AND ONCOMING TRAFFIC.

DRIVING AND THE TRS LIGHT CAME ON WE CAME TO A STOP AND THE POWER STEERING SWITCHED OVER TO MANUAL.

TAKATA RECALL. IT NOW ALMOST A YEAR SINCE I RECEIVED A RECALL NOTICE FOR AIRBAGS. I HAVE NEVER RECEIVE ANY FURTHER INFORMATION. I HAVE CALLED FORD AND COMPLAINED BUT ALL I GET IS "THE PARTS ARE NOT AVAILABLE." THEY NEED TO MAKE A GREATER EFFORT.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE DEALER DIAGNOSED THAT THE FUEL SYSTEM FAILED. A FUEL INDUCTION SERVICE WAS NEEDED, INCLUDING TUBE ASSEMBLY FUEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM GASOLINE). THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. UPDATED 05/19/17*LJ *AS

STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD CAUSE AN ACCCIDENT AND/OR DEATH OF OCCUPANTS. SINCE FORD MOTOR KNOWS ABOUT THIS PROBLEM THEY SHOULD AUTHORIZE THE REPAIR BEFORE IT SHOWS SYMPTONS.

WAS NOTIFIED OF THE JUNE 1 2016 RECALL. I HAVE ASKED DEALER TO ADDRESS RECALL BUT THEY CANNOT BECAUSE OF PARTS UNAVAILABILITY. IT IS NOW 2/2017 AND DO THINK THAT 8 MONTHS IS ENOUGH TIME TO ADDRESS THIS PROBLEM, AND IT SEEMS FORD IS DELAYING PUTTING THEIR CUSTOMERS SAFETY IN JEOPARDY. NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V384 RECALL DATE: JUNE 1, 2016 MANUFACTURER RECALL NUMBER: 16S26

TAKATA RECALL. RECEIVED A RECALL LETTER FROM FORD CORPORATION, JULY 2016, REGARDING THE PASSENGER AIRBAG; HOWEVER, TO DATE, THERE IS STILL NO REMEDY, PER THE LOCAL DEALERSHIP AND FORD CORPORATION'S WEBSITE. I LIVE IN A STATE IDENTIFIED AS A HIGH-RISK AREA. NOTHING HAS HAPPENED YET, BUT THIS IS RIDICULOUS THAT WE MUST ROLL THE DICE EVERY TIME WE GET BEHIND THE WHEEL!

OUR 2011 FORD FUSION HYBRID HAS HAD THREE POTENTIALLY DANGEROUS BRAKE MALFUNCTIONS. EACH TIME, THE BRAKE PEDAL FEELS AS IF IT HAS GONE DOWN TO THE FLOOR. THE FIRST TWO INCIDENTS ' ONE IN FEB. 2015, AND ONE IN DEC. 2016 -- WERE VERY SIMILAR. BOTH TIMES WE WERE DRIVING SLOWLY IN A PARKING LOT, BUT WHEN THE DRIVER TRIED TO STOP, LIGHTS ON THE DASH LIT UP, THE BRAKE PEDAL FELT AS IF IT WENT TO THE FLOOR, AND THE BRAKES DID NOT ENGAGE NORMALLY. BOTH TIMES, WE TOOK THE CAR TO THE DEALERSHIP AND WERE TOLD THAT COMPUTER CODES INDICATED A FAULTY BRAKE BOOSTER. SO FAR, WE'VE HAD THE BRAKE BOOSTER REPLACED TWICE. AFTER THE SECOND BRAKE BOOSTER WAS INSTALLED, THE CAR WORKED FINE FOR TWO DAYS. THEN, WE WERE DRIVING SLOWLY IN OUR NEIGHBORHOOD, AND, WHEN MY HUSBAND PRESSED THE BRAKE PEDAL, IT FELT AS IF IT WENT TO THE FLOOR AGAIN. THIS TIME THERE WAS NO INDICATION FROM LIGHTS ON THE DASH. THE CAR DID NOT STOP UNTIL AFTER WE HAD GONE THROUGH A STOP SIGN. WE HAD THE CAR TOWED BACK TO THE DEALERSHIP. THIS TIME, THEY RE-BLED THE BRAKES AND THEN REPLACED THE HCU. THE DEALERSHIP TOLD US THAT THE BRAKES ARE NOW REPAIRED. BUT ONE OF THE TROUBLING THINGS ABOUT THIS PROBLEM IS THAT THE CAR WILL DRIVE WELL FOR A PERIOD OF TIME. THEN, FOR NO APPARENT REASON, THE BRAKE PEDAL WILL SEEM TO GO TO THE FLOOR AND THE BRAKES WON'T RESPOND NORMALLY. AFTER OUR SECOND MALFUNCTION, MY HUSBAND TRIED TURNING OFF THE IGNITION AND THEN RE-STARTING THE CAR, AND THE BRAKES SEEMED TO FUNCTION AGAIN, TOO. THERE ARE REPORTS ABOUT A COMPUTER GLITCH ON FORD FUSION HYBRIDS BUILT BEFORE OCTOBER 2009. DRIVERS EXPERIENCED PROBLEMS SIMILAR TO OURS: HTTP://WWW.CONSUMERREPORTS.ORG/CRO/NEWS/2010/02/FORD-ISSUES-PROMPT-FIX-FOR-FUSION-HYBRID-BRAKES/INDEX.HTM THIS COMPUTER GLITCH WAS SUPPOSED TO HAVE BEEN FIXED. BUT COULD SOMETHING SIMILAR BE AFFECTING A 2011 FUSION HYBRID?

WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING THIS ISSUE. THE CAR HAS 125,000 MILES ON IT. *TR