2012 FORD FUSION HYBRID Complaints

POWER STEERING FAILED AT LOW SPEED (5 MPH) IN HEAVY TRAFFIC. WARNING MESSAGES WERE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." DROVE CAR ABOUT TEN MILES TO MY DESTINATION WITHOUT POWER STEERING (VERY DIFFICULT). TURNED OFF AND RESTARTED BUT PROBLEM HAD NOT CLEARED. TRIED AGAIN NEXT MORNING AND THE POWER STEERING WORKED. THE "SERVICE ADVANCETRAC" MESSAGE CLEARED AFTER ABOUT FIVE MINUTES OF DRIVING. *TR

WHILE PULLING DOWN MY DRIVEWAY LOST POWER STEERING. POWER STEERING ASSIST FAULT MESSAGE SHOWED ON DASHBOARD. HAD VEHICLE TESTED ON MACHINE AND THE FOLLOWING ERROR CODES. U-3000, C-200B AND C-200C. ALSO CHARGING SYSTEM WAS CHECKED AND WAS TOLD BAD DIODES IN ALTERNATOR. *TR

TRAVELING ON CROWDED HIGHWAY WHEN CARS AHEAD STOPPED; MY BRAKES WHEN THUMP THUMP THUMP THEN I REAR-ENDED THE CAR IN FRONT OF ME. CAR DID NOT SLOW DOWN AT ALL. FORTUNATELY NO ONE WAS KILLED OR SERIOUSLY INJURED, BUT MY INSURANCE WILL DEFINITELY GO UP. TAKING THE CAR TO THE DEALER ON MONDAY MORNING. *TR

I WAS DRIVING AT MEDIUM SPEED ON A SUBURBAN STREET AND AN ALERT POPPED UP ON THE DASH: POWER STEERING ASSIST FAULT. POWER STEERING THEN SHUT OFF. FORTUNATELY, THE STREET WAS STRAIGHT AND I WAS ABLE TO DECELERATE AND WRESTLE THE CAR INTO A PARKING LOT. IF THIS HAD HAPPENED WHILE I WAS TURNING, OR WHEN I WAS ON THE HIGHWAY (AND WOULD NEED TO NAVIGATE SEVERAL LANES TO STOP) I WOULD ALSO LIKELY HAVE CRASHED. CAR IS 24 MONTHS OLD WITH JUST OVER 40,000 MILES. (NOT FAR OUT OF WARRANTY.) CAR HAD NO PRIOR MECHANICAL TROUBLE WHATSOEVER, AND HAD BEEN REGULARLY SERVICED BY THE DEALER. WHEN I TURNED THE CAR OFF AND ON, IT BEHAVED NORMALLY. I BROUGHT IT IN FOR SERVICE THE NEXT MORNING. FORD RECOMMENDED REPLACING RACK AND PINION, $1800 REPAIR. I THINK THEY SHOULD HAVE COVERED THIS, AS IT IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE. THERE WAS NO SAFETY PROBLEM UNTIL THE COMPUTER DECIDED TO SHUT OFF THE POWER STEERING! *TR

UPON EXIT OFF OF EXPRESSWAY, CAR GAVE MESSAGE "POWER ASSIST FAULT 1" BLINKING. LOST POWER STEERING, ALSO ADVANCE TRAC NOTICE STARTED BLINKING WITH PICTURE OF SKIDDING CAR. TOTAL STEERING LOSS OCCURRED IN STOPPED TRAFFIC AS TRIED TO TURN CORNER. MANUAL DIFFICULT STEERING RETURNED IF CAR WAS MOVING. PARKED CAR AND VISITED FRIENDS. AFTER 2 HOURS RETURNED TO CAR AND AFTER STARTING EVERYTHING WORKED. NO MORE MESSAGES. CAR WAS SERVICED ON JULY 3RD FOR 10,000 MILE CHECKUP BY KINDLE FORD PREVIOUS TO INCIDENT. WHEN CALLED KINDLE FORD ON 7/29 DAY OF INCIDENT, SAID THEY COULDN'T DO ANYTHING AS CAR WAS WORKING AND MESSAGE GONE. NEED TO WAIT UNTIL HAPPENS AGAIN. AM TOTALLY TERRIFIED TO DRIVE MY NEW $32,000.00 CAR. *TR

SEVERAL TIMES WHEN ON TOLL ROAD AT LEGAL SPEED CAR WARNING LIGHT CAME ON AND ENGINE STOPPED/STALLED, PULLED OVER TO SIDE, TURNED ENGINE OFF, AND IT STARTED. TOOK IT TO DEALER WHO REPLACED TRANSMISSION PUMP (?) I TOOK CAR OUT AGAIN AND SAME THING HAPPENED. READ NEWSPAPER ACCOUNTS OF NHTSA INVESTIGATION OF ESCAPES AND FUSION STALLING ISSUES, BUT DEALER AFTER SECOND OCCURRENCE SAID THEY HAD NO INFORMATION ON ANY INVESTIGATION. I AM VERY RELUCTANT TO DRIVE CAR AFTER MY PERSONAL EXPERIENCE AND AFTER READING OF POSSIBLE INVESTIGATION PENDING. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT THE LIGHT FOR THE PASSENGER'S SIDE AIR BAG WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE DEALER COULD NOT DUPLICATE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE 10,000. *TR

WHILE DRIVING TO NATURAL BRIDGE, VA ON INTERSTATE 81. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. IMMEDIATELY PUT ON HAZARDS AND TRIED TO PULL OVER. AVOIDED SIGNS AND MANEUVERED CAR SAFELY TO A SPEED WHERE I COULD STOP CAR BY PUTTING IN PARK. ATTEMPTED TO RESTART CAR. WHEN ABLE TO OBTAIN ?GREEN CAR? LIGHT (AS INDICATED SAFE TO DRIVE), PUT THE CAR IN DRIVE AND PUSHED ACCELERATOR. CAR JUMPED FORWARD AND STALLED. ABLE TO RESTART CAR AFTER 10-15 MINS. AFTER THIS OCCURRED, CAR WAS HAVING TROUBLE ACCELERATING AND WAS SHAKING WHILE DRIVING. COULD NOT HAVE IT TOWED BACK TO DEALERSHIP DUE TO LOCATION. CONTACT DEALERSHIP RIGHT AWAY AND BROUGHT IT TO THEM AS SOON AS RETURNING HOME (APRIL 15TH). DEMANDED IT TO BE FIXED BEFORE RETURNING CAR. UNSAFE AND UNACCEPTABLE DEALERSHIP COULD NOT GET CODES OR REACTIVATION.. . DEALERSHIP IN CONTACT WITH FORD TECH SERVICE WHO INFORMED THEM TO CHANGE THE BATTERY TO TRY TO ACTIVATE. THEY DID THIS AND WITHIN 10 MINS OF DRIVING IT TECH REPORTED WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BREAKS AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. FORD TECH SERVICE CONTACTED AGAIN WHO INFORMED THEM TO CHECK ALL FUSES AND WIRES. DEALERSHIP COULD NOT FIND ANY PROBLEMS. DEALERSHIP ORDERING NEW PART TODAY TO TEST. *TR

WHEN TRYING TO START THE CAR FROM PARK, ALL LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. DROVE TO DEALERSHIP. NOT ABLE TO FIND CODES FOR PROBLEM. FUEL CANISTER REPAIRED. *TR

THE CHECK ENGINE LIGHT HAD ILLUMINATED. CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT TO BRING IT IN THAT DAY. DRIVING AT 45 MILES AN HOUR, AGAIN, WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PULLED TO THE SIDE OF THE ROAD AND SHUT CAR OFF. I WAS TOO FAR FROM DEALERSHIP TO HAVE IT TOWED AND WAS WORKING (I TRAVEL FOR MY JOB). CALLED DEALERSHIP, THEY SAID TO BRING IT IN. ABLE TO RESTART IT AFTER 2-3 ATTEMPTS. BROUGHT IT TO THE DEALERSHIP. NO CODE FOR NO START OR SHUT OFF BUT CODE FOR FUEL CANISTER. PROBLEM ADDRESSED, FIXED, AND CAR RETURNED TO ME. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO 'HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN. AFTER, THIS INCIDENT, I TRADED CARS WITH MY BROTHER (WHO WORKS 5 MILES FROM HOME) SO THAT HE COULD EASILY HAVE IT TOWED IF IT WERE TO OCCUR AGAIN. *TR