2012 FORD MUSTANG Complaints

THE PAINT IS LIFTING OFF OF THE HOOD DUE TO CORROSION UNDER THE PAINT BY MANUFACTURER DEFECT. *TR

MY WIFE DRIVING AT APPROXIMATELY 50MPH AND NOTICED A VIBRATION IN THE STEERING WHEEL. SHE TURNED LEFT INTO THE FIRST PARKING LOT AVAILABLE. WHILE TURNING, SHE HEARD SOMETHING LOOSE AND RATTLING IN THE STEERING WHEEL. SHE THEN PULLED INTO A PARKING SPACE. SHE SHOOK THE STEERING WHEEL SIDE TO SIDE AND A LARGE BROKEN BLACK BOLT FELL OUT. AFTER THAT SHE REALIZED THAT THE WHEEL WAS FREE AND FELL OFF INTO HER HANDS. THE CAR IS CURRENTLY SITTING AT A LOCAL FORD DEALER AND IS SCHEDULED TO BE REPAIRED IN THE NEXT COUPLE OF DAYS. I DID TAKE SEVERAL PICTURE OF THE BROKEN BOLT HEAD, STEERING WHEEL, AND STEERING COLUMN (WITH THE REMAINING BOLT). THIS CAR IS OWNED BY COUPLE WHO ARE IN THERE 60'S. WE PURCHASED IT NEW AND HAS NEVER BEEN RACED OR ABUSED. *TR

UPON TAKE OFF FROM A RED LIGHT THE CAR JERKED AND SEEM TO LOSE POWER AND WHILE ACCELERATING ONLY THE RPM NEEDLE WOULD GO UP BUT THE CAR WOULD NOT GO. TOOK THE CAR TO THE DEALER AND THEY SAID THEY COULD NOT FIX IT AS I COULD NOT DUPLICATE THE PROBLEM. IT IS NOW 2 MONTHS LATER AND THE SAME ISSUE OCCURRED ONLY THIS TIME THE WRENCH LIGHT CAME ON ALONG WITH OTHER DASH INDICATOR LIGHTS. I HAD THE CAR TOWED TO THE DEALER AND NOW THAT IT IS NO LONGER UNDER WARRANTY THE SERVICE MAN SAYS OVER THE PHONE " I THINK I KNOW WHAT THE PROBLEM IS" REALLY I HAVE HAD MY CAR IN YOUR DEALERSHIP TWICE FOR THE SAME ISSUE AND NOW IT IS THERE AGAIN. IT HAPPENS TO BE THE ELECTRONIC THROTTLE CONTROL IN WHICH FORD HAS BEEN AWARE OF FOR YEARS AND THERE WERE SOME RECALLS FOR THIS ISSUE BUT I DID NOT RECEIVE ONE. I CONTACTED FORD AND SPOKE TO A REP. AND SHE SAID THEY COULD NOT HELP WITH THIS ISSUE. *TR

FOR A FEW DAYS BEFORE THE INCIDENT, MY STEERING WAS ACTING UP LIKE SMALL BUMPS WHEN I TURNED LEFT. THEN YESTERDAY, I BACKED OUT OF THE DRIVEWAY, DROVE UP MY STREET, TURNED LEFT AND ONCE I GOT UP TO SPEED THE EPAS JUST STOPPED WORKING. MY COMPUTER SAID IT WAS AN ELECTRONIC ASSIST POWER STEERING FAILURE. I COULDN'T CONTROL THE VEHICLE AND I ALMOST HIT A CHILD WALKING TO SCHOOL ON THE SIDEWALK. I TRIED ALL THE RESET STUFF FORD SAYS AND THAT DIDN'T WORK. I CALLED THE FORD DEALERSHIP AND THEY WERE BASICALLY THE RUDEST SERVICE CENTER EVER. THEY REFUSED TO EVEN GIVE ME A LOANER CAR WHILE THEY FIXED IT, WHICH WOULD TAKE DAYS. SO I TOOK THE CAR TO A LOCAL REPAIR SHOP I USE AND THEY ARE WORKING ON IT NOW AND GAVE ME A LOANER CAR BEFORE I ASKED FOR ONE!!!! THIS THING BROKE 2000 MILES OUT OF THE WARRANTY AND I ALMOST KILLED A KID WALKING TO SCHOOL. I COMMUTE ON I-5 AT 70 MILES PER HOUR EVERYDAY AND NOW I'M WORRIED WHAT WILL HAPPEN IF IT SHUTS OFF GOING THAT SPEED. MY REPAIR BILL WILL BE AROUND $2,000.00 FOR A CAR WITH 38,000 MILES ON IT. MY NISSAN FRONTIER HAD 256,000 MILES AND HAD THE RADIATOR REPLACED!!! *TR

TL*THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEED, THERE WAS AN ABNORMAL NOISE WHENEVER HE DROVE OVER A BUMP AND THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

OPEN LEAVING WORK FOR THE DAY MY SECOND GEAR SYNCO IN MY TRANSMISSION COMPLETELY FAILED LEAVING THE PARKING LOT. THEREFORE I NO LONGER HAD 2ND GEAR. SO I TOOK IT TO A FORD DEALER WHERE THEY WHERE TO FIX THE PROBLEM BUT IN TURNED FIX 2ND GEAR BUT MESSED UP MY REVERSE SYNCO GEAR NOW. THE CAR HAS BEEN IN THE SHOP FOR ALMOST 4 WEEKS AND FORD WONT MAKE A SURPLUS OF PART FOR THIS TRANSMISSION THAT THE PARTS NEEDED ARE ON BACK ORDER UNTIL APRIL 20TH 2015. *TR

THE 2012 MUSTANG COLLIDED WITH A LARGE COMMERCIAL TRUCK. THE MUSTANG'S BRAKES WERE NOT APPLIED, SO THERE WERE NO SKID MARKS. NONE OF THE AIRBAGS EVER DEPLOYED. DURING THIS ACCIDENT, THE MUSTANG WAS TRAVELING THE POSTED SPEED LIMIT OF 40 MPH AND WE BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED. *TR

ENTERING INTO TRAFFIC, THE CAR WILL GO INTO LIMP MODE. THERE WAS NO RESPONSE FROM THE GAS PEDAL AND THE CAR JUST CRUZED AT A SNAIL PACE. VERY DANGEROUS SITUATION, AS THE TRAFFIC WAS MOVING AND I BARELY MOVED OUT OF THE WAY. SINCE, I HAD 4 OCCURRENCES AND TAKEN IT TO THE DEALER. THEY WILL NOT WORK ON THE CAR UNLESS THE CHECK ENGINE SIGN STAYS ON. THE CAR COMPUTER WILL RESET EVERYTIME YOU START THE CAR. I HAD THE CAR TOW TO THE DEALER THE FIRST TIME AND SUBSEQUENT EVENTS, BUT AS I MENTIONED THE DEALER DID NOT WANTED TO RECOGNIZE THE SITUATION. *TR

AS I WAS TRYING TO PUT MY CAR INTO 3RD GEAR IT WOULDN'T GO INTO GEAR. SO I HAVE TO SLOW DOWN IN ORDER TO PUT IT IN 2ND GEAR. ANOTHER TIME I HAD TO GO INTO 4TH. THIS IS VERY CONCERNING TO ME. *JS

I WENT TO THE DEALER'S BODY SHOP TO GET AN ESTIMATE ON REPAIR AND WAS THEN TOLD THAT THE PROBLEM WAS DUE TO PROBLEMS WITH THE ALUMINUM/IRON CONTAMINATION DURING THE CAR ASSEMBLY AND THAT A NEW PAINT JOB WOULD ONLY BE A BAND-AID. BROUGHT PROBLEM TO DEALER AND WAS TOLD THEY WOULD DOCUMENT AND SEND TO FORD FOR RESOLUTION ... 3 MONTHS LATER I CONTACTED THE DEALER, AND NOTHING HAD BEEN DONE. ON THE 2ND VISIT, THEY DOCUMENTED THE PROBLEM AND SAID IT WOULD BE SUBMITTED TO FORD. THE RESULT WAS THAT FORD DENIED THE CLAIM BECAUSE IT WAS BEYOND THE 3 YEAR TERM. WHEN I RESEARCHED THE ALUMINUM CORROSION ISSUE I FOUND THAT SENDING A COMPLAINT TO FORD CUSTOMER SERVICE MIGHT ELEVATE THE CLAIM, I SENT A MESSAGE TO [XXX] AT FORD. SHE WAS VERY NICE AND SENT ME THE CONTACT INFO FOR MY AREA'S FORD CUSTOMER SERVICE REPRESENTATIVE, [XXX]. SHE LET ME KNOW SHE WAS CHECKING INTO THE PROBLEM BUT THAT THE ONLY REAL SOLUTION IS TO REPLACE THE HOOD. WHEN I HEARD BACK, SHE INFORMED ME THAT: "THE COST TO REPLACE THE HOOD OF YOUR MUSTANG WOULD COME TO APPROXIMATELY $2,483.32. I CAN ASSIST WITH 50% OF THIS REPAIR BUT NOT TO EXCEED $1,241.66 IN THE UNLIKELY EVENT THAT ADDITIONAL REPAIRS ARE NEEDED. I HAVE CONTACTED [XXX] AT APPLE FORD AND ADVISED HIM OF MY OFFER. I CAN HONOR THIS OFFER FOR UP TO 30 DAYS FROM TODAY." I CANNOT AFFORD TO PUT OUT MONEY TO FIX THIS AND FEEL THAT A PROBLEM ORIGINATING IN THE ASSEMBLY PLANT, WHICH HAS BEEN WELL DOCUMENTED, SHOULD NOT BE COVERED COMPLETELY BY FORD. IF THIS WERE A PROBLEM WITH THE MECHANICS OF THE CAR, IT WOULD HAVE BEEN FULLY COVERED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR