2011 FORD MUSTANG Complaints

THE "SERVICE AUTOTRACK" LIGHT CAME ON AS I WAS PULLING OUT FROM A PARKING SPACE IN THE MORNING, AND THE POWER TO THE BACK WHEELS WAS REDUCED. I TOOK THE VEHICLE TO THE DEALERSHIP FOR SERVICE, AND WAS INFORMED OF A MANUFACTURER DEFECT IN THE GPAS SYSTEM THAT COULD CAUSE THE STEERING TO FAIL. THE DEALERSHIP KEPT THE VEHICLE, AS IT IS UNSAFE TO DRIVE DUE TO THIS GPAS SYSTEM DEFECT. FORD IS NOT CURRENTLY MANUFACTURING REPLACEMENT GPAS SYSTEMS, THEY HAVE OUTSOURCED TO AN OUTSIDE COMPANY (PER THE FORD CUSTOMER CARE REPRESENTATIVE) AND IT IS GOING TO TAKE SIX WEEKS TO GET THE PART. *TR

TL* THE CONTACT OWNS A 2011 FORD MUSTANG GT. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE FAILED TO SHIFT GEARS PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,009 AND THE CURRENT MILEAGE WAS 6,950.

AFTER SEVERAL MILES UPHILL, THE VEHICLE HAD BEGUN TO TRAVEL DOWNHILL. AFTER LESS THAN ONE MILE, THE STEERING WAS UNRESPONSIVE; DRIVER'S INPUT ASSUMED HYDRAULIC RESPONSE. THERE WAS NONE. THE VEHICLE HIT THE SIDE OF A MOUNTAIN; VERY NARROW SHOULDER DIDN'T ALLOW FOR ERROR. THE CAR OVERTURNED. THE 'BLACK BOX' LOCATED IN THE STEERING WHEEL COLLECTS A VOLUME OF DATA EXCEPT ONE IMPORTANT FACT: STEERING WHEEL ANGLE. THE STEERING WHEEL WAS POSITIONED TO MISS THE MOUNTAIN BUT NOT TO ENTER THE ON-COMING LANE. THE STEERING DIDN'T REACT. WHY WAS THIS ESSENTIAL DATA NOT RECORDED WHEN MANY OTHER TRIVIAL COMPUTATIONS ARE PRESENT? I BELIEVE FORD UNDERSTANDS THE POTENTIAL PROBLEM AND OMITS THE STEERING WHEEL ANGLE BECAUSE OF LIABILITY. THE VEHICLE WAS RENTED FROM HERTZ. THEY FAILED TO ADVISE THE CUSTOMER OF THE SLOW RESPONSE OF ELECTRONIC STEERING. SECOND: PASSENGER SEAT BELT IS POSITIONED HIGH AND THE HEADREST PROTRUDES, MAKING AN OCCUPANT OF AVERAGE SIZE 'SLOUCH' TO AVOID THE UNCOMFORTABLE STRAP. REGARDLESS, THE SEAT BELT TRAVELS ALONG THE PASSENGER'S NECK AND TIGHTENS WHEN THE VEHICLE OVERTURNS. THE 'ACCIDENT' CAUSED AN 85% CAROTID ARTERY DISSECTION. MY WIFE SPENT 10 DAYS IN A TRAUMA CENTER BECAUSE OF THIS HORRIBLY POSITIONED SEAT BELT AND UNRESPONSIVE STEERING. A FRIEND WHO HAS A DOCTORATE IN NURSING ADVISED US DURING THE HOSPITALIZATION. SHE RECENTLY RENTED A MUSTANG AND WAS WORRIED WHEN THE STRAP BISECTED HER THROAT. GO SIT IN ONE! IT'S ALL THE EVIDENCE YOU NEED. FORD MOTOR COMPANY WILL DO NOTHING UNTIL THEY ARE PRESENTED WITH LEGAL PAPERS. I HAVE FORMALLY NOTIFIED THEM TO NO AVAIL. THEY DON'T CARE. THEY JUST KEEP BUILDING THEM. *TR

THE CAR BEGAN TO HAVE INTERMITTENT SHIFTING PROBLEMS ABOUT 3-4 MONTHS AFTER I BOUGHT THE CAR. WHEN SLOWING DOWN AND THEN ACCELERATING, THE CAR WOULD NOT SHIFT INTO GEAR AND THEN LURCH AND MAKE A POPPING NOISE (FIRST TIME IT DID THIS, I THOUGHT SOMEONE HAD BUMPED MY CAR IN TRAFFIC). I DISMISSED IT THE FIRST FEW TIMES IT HAPPENED. THEN IT BEGAN TO HAPPEN ON A MORE FREQUENT BASIS, NOT AS BAD AS THE FEW PRIOR TIMES BUT MORE FREQUENTLY. I TOOK THE CAR TO THE DEALERSHIP BACK IN JULY OR AUGUST 2011 AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. AFTER THAT I TOOK THE CAR IN 3 MORE TIMES AND WAS TOLD THE SAME THING. FINALLY THIS WEEK, I CALLED FORD MOTOR COMPANY AND NOW THEIR CUSTOMER RELATIONS DEPARTMENT IS HANDLING MY CASE. THE CAR HAS BEEN AT THE DEALERSHIP SINCE TUESDAY AND I WAS TOLD YESTERDAY THEY THINK IT IS A BAD SHIFTING SOLENOID AND HAVE ORDERED THE PART. I'M NOT EVEN CONFIDENT AS THIS POINT, IF REPLACING THE SOLENOID IS GOING TO FIX THE PROBLEMS. I WANTED TO MAKE A COMPLAINT AS I KNOW YOU ARE INVESTIGATING FORD MUSTANGS FOR THE SHIFTING ISSUES. I AM CONCERNED AS THERE HAVE BEEN SEVERAL TIMES I THOUGHT I WAS GOING TO HAVE AN ACCIDENT BECAUSE THE CAR WOULD NOT SHIFT PROPERLY AND ACCELERATE. I BELIEVE THAT THE ONLY REASON THE ISSUES ON MY CAR HAVE FINALLY BEEN ADDRESSED IS BECAUSE I CALLED FORD DIRECTLY. IT APPEARS ACCORDING TO THE INFORMATION THAT I HAVE BEEN ABLE TO LOCATE ON LINE, FORD MAY HAVE KNOWN ABOUT THE SHIFTING PROBLEMS SINCE MID LAST YEAR BUT THE CONSUMER HAS BEEN LEFT IN THE DARK ABOUT THE ISSUE . *KB

PURCHASED NEW 2011 MUSTANG GT. BEEN HAVING PROBLEMS WITH GEARS BEING VERY NOTCHY AND DIFFICULT TO SHIFT. I HAVE HAD 2 ACCOUNTS WHERE I WAS NEARLY REARENDED WHILE COMING OFF A YIELD DUE TO THE FACT THAT 4TH GEAR WOULD NOT SHIFT IN PLACE. 4TH GEAR CONSISTENTLY LOCKS AT HIGH RPM, 5TH GEAR GRINDS, AND ALL GEARS ARE HARD TO MANAGE IN BELOW 60 DEGREE TEMPERATURES. IT HAS BEEN AT THE DEALERSHIP FOR A MONTH AND A HALF, GOT IT BACK AND WITHIN 2 WEEKS THE SAME PROBLEMS AROSE. CURRENTLY BACK AT THE DEALERSHIP. FORD HAS DONE NOTHING TO RESOLVE THIS RECURRING ISSUE. *TR

JUST A FEW OF THE ISSUES I HAD WHILE MY CAR . I WAS TOLD THERE WAS NO PROBLEM WITH MY CAR AFTER I ALMOST GOT KILLED TWICE BECAUSE IT WOULD NOT DOWN SHIFT INTO LOWER GEARS AT HIGHWAY SPEEDS. TRANS WILL LOOK UP ONCE SHIFTER IS IN BETWEEN GEARS AND WILL NOT GO INTO GEARS STILL SPEED AND RPM SLOW DOWN. MOST EVIDENT WHEN TRYING TO GO FROM 6TH TO 4TH. I WAS ALMOST IN AN ACCIDENT TWICE BECAUSE I WAS NOT ABLE TO DOWN SHIFT TO GET OUT OF THE WAY OF A ONCOMING TRAFFIC. HAD A CRACKED RIM THAT WAS OBVIOUSLY A CASTING DEFECT. HAD A TICKING IN THE ENGINE AFTER LONG TRIPS. . 5.0 SOUNDED LIKE A DIESEL. *TR

I WAS DRIVING MY 2011 FORD MUSTANG GT AT APPROXIMATELY 8PM ON 6 JAN 2012. I SHIFTED FROM 2ND TO 3RD AND WHEN I DID, THE CLUTCH PEDAL STAYED ON THE FLOOR. I COULD SMELL EXCESSIVE CLUTCH WEAR AFTER THE INCIDENT. I AM THANKFUL THAT I AM AN EXPERIENCED DRIVER AND WAS ABLE TO STOP THE VEHICLE SAFELY. NOW THE CLUTCH STAYS ENGAGED AND YOU CAN NOT SHIFT IN TO ANY GEAR WHILE THE CAR IS RUNNING. MY CAR IS NOW PARKED AND I WILL NOT BE ABLE TO DRIVE IT FOR ALMOST ONE MONTH DUE TO WAITING PARTS COMING FROM THE STATES TO WHERE I AM STATIONED IN SOUTH KOREA. THE FORD SERVICE CENTER HERE HAS BEEN VERY FRIENDLY AND WILLING TO HELP RESOLVE THE ISSUE. THEY IDENTIFIED THE ISSUE AS MY CLUTCH. FINALLY, SOMETHING GAVE WITH MY MUSTANG AND HOPEFULLY CAN GET THE PROBLEM FINALLY RESOLVED AND CAN ENJOY MY CAR. *TR

I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR... FIRST AT A LITTLE OVER 1000 MILES THE CAR WOULDN'T GO INTO FIRST OR REVERSE WITHOUT A LOT OF FORCING AND DOUBLE CLUTCHING... LOCAL DEALER SAID OF WE NEED TO SWAP YOUR TRANSMISSION FLUID TO FULL SYTHETIC AND IT'LL WORK LIKE NEW. THAT DID NOTHING SOON THE CAR WOULDN'T GO INTO FOURTH GEAR AND WOULDN'T DOWNSHIFT TO THIRD GEAR EITHER. IT WENT BACK TO.THE SHOP THEY SAID THEY FIXED IT BUT EVEN THE TECH SAID IT WASNT 100% FIXED AND THAT IT MAY PERIODICALLY MESS UP. SOON THERE REPAIRS GOT WORSE THE CAR WOULD COMPLETELY LOCK REAR WHEELS DURING SIMPLE DOWNSHIFTS OR UPSHIFTS. THEY REPAIRED AGAIN. AT ONE POINT ON THE INTESTATE IT LOCKED UP AND THE PERSON BEHIND ME LOST CONTROLL AND SPUN INTO.THE GRASS OFF THE ROAD.. IT WENT IN AGAIN FOR REPAIRS THIS TIME THE CLUTCH NEEDED ADJUSTING AND THE FIXED SOME.FAILED PARTS... THEN THE REAR STARTED LEAKING THIS PAST THANKSGIVING AND I WAS STUCK.IN MYRTLE BEACH AND THE CAR WAS AT THE DEALER THERE AND THE PART THE NEEDED TO.FIX THE CAR WAS ON BACK ORDER. I'M A 22 YEAR OLD GUY WITH SERIOUS HEALTH PROBLEMS TRYING TO.ENJOY.MYSELF BUT THE STRESS FROM THIS CAR IS KILLING ME AND THE CAR HAS CAUSED AN ACCIDENT AND I DON'T FEEL SAFE IN IT... FORD SAYS THERE SORRY BUT WON'T REALLY DO.ANYTHING ITS SPENT OVER 80 DAYS IN THE SHOP. FOR SAID I NEED A LAWYER OR THEY WON'T DO ANYTHING TO HELP ME. I HAVE FILED MULTIPLE CRC COMPLAINTS BUT.FORD CLOSES THEM WHEN THEY SAY THE CARS FIXED WHICH IT NEVER IS. CURRENTLY THE CARS BEEN IN THE DEALER THE LAST 10 DAYS AND THEY SAY ITS FIXED BUT ALSO. SAY ITS SHAKING CAUSE MY RIMS BENT FROM REAR END LOCK UPS AND I HAVE WHEEL AND TIRE COVERAGE AND THEY STILL WON'T FIX THE ISSUE L. PLEASE HELP ME. *TR

CONTACT REPORTS DRIVESHAFT FAILED. PART REPLACED UNDER WARRANTY. REPLACEMENT DRIVESHAFT FAILED ALMOST IMMEDIATELY. DRIVESHAFTS ARE RIPPING THEMSELVES IN HALF WHERE THEY ARE STAMPED FROM THIN SHEET METAL. IF THE DRIVESHAFT FAILS WHILE DRIVING, NOT ONLY WILL THE CAR NO LONGER HAVE POWER TO MOVE BUT MAY GO OUT OF CONTROL AND CRASH. *TR

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