2011 FORD MUSTANG Complaints

I AM ON ACTIVE DUTY AND IS STATIONED OVER SEAS LIVING IN GERMANY. I HAVE BEEN HERE FOR THREE YEARS AND NO FORD HERE CAN NOT GET THE PARTS I NEED FOR MY RECALL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS, INCLUDING FIVE STAR FORD STONE MOUNTAIN (3800 US-78 SNELLVILLE, GA 30039) STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE PARTS SHOULD BE AVAILABLE, BUT THEY DID NOT KNOW WHICH DEALER HAD THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE FRONT SEAT PASSENGER SEAT BELT IS STUCK AND WILL NOT RELEASE TO ALLOW BUCKLING. I CONTACTED THE LAKELAND FORD DEALER AND THEY SAID THAT THEY WOULD NOT REPLACE IT, WITHOUT ME PAYING $505, EVEN THOUGH THEY KNEW IT WAS A SAFETY ISSUE AND OFFERED A RENTAL CAR WHILE THE REPAIR WOULD BE COMPLETED.

TAKATA RECALL, RECEIVED NOTICE ABOUT FAULTY AIR BAGS IN 2016. REPLACED DRIVE SIDE IN DEC 2016. PASSENGER SIDE NOT AVAILABLE YET. RECEIVED NOTICE OF PARTS AVAILABLE FEB 2018. CALL FOR REPAIR MARCH 2018. WAS TOLD PART WAS NOT AVAILABLE FOR RECALL CUSTOMERS YET. I WAS PUT ON A LIST FOR THE "RECALL PARTS" AND THAT THEY WOULD CONTACT WHEN AVAILABLE. CALLED AGAIN IN MAY MADE APPOINTMENT TO GET GET REPLACED. WHEN ARRIVED AT DEALER, I WAS TOLD THEY HAVE THE PART PUT NOT FOR ME BECAUSE THERE IS A DIFFERENT PROCESS NOW TO ORDER "RECALL PARTS". I WAS PUT ON ANOTHER LIST. CALLED AND CAME IN AGAIN AUG 10 2018. WAS TOLD THAT I WAS NOT A THE "NEW" LIST TO ORDER "RECALL PARTS". I WAS TOLD THE PROCESS HAS CHANGED 5 TIMES SO THE OTHER PROCESS DID NOT COUNT. I WAS INFORMED BY SERVICE MANAGER THAT HE WOULD NOT RISK HIS FAMILY IN THE FRONT PASSENGER SEAT. WAS TOLD ONLY USE THE BACK SEATS. THIS IS NOT PRACTICAL FOR DAILY USE AND PUTS UNDUE RISK TO FAMILY AND FRIENDS TO SERIOUS INJURY OR DEATH. FORD HAS BREACHED IT'S DUTY TO PREFORM NEED REPAIRS IN A TIMELY MANNER. ALL REPAIR ATTEMPTS WERE MADE AT FORD OF ESCONDIDO, CA. AFTER I STATED I WOULD LOG A FORMAL COMPLAINT THE SERVICE MANAGER WAS ABLE TO FIND THE PART AND WILL COMPLETE REPAIR. THIS JUST SEEMS LIKE AN ATTEMPT TO NOT FIX THE ISSUE DUE TO FINANCIAL CONSIDERATIONS.

2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO PASSENGER FRONTAL AIRBAG SAFETY RECALL. *LD *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (BILL JARRETT FORD INC., 1305 US HIGHWAY 27 NORTH, AVON PARK, FLORIDA 33825) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I DECIDED TO DROP THE CONVERTIBLE TOP OF MY 2011 FORD MUSTANG WHEN THE WEATHER DECIDED TO CHANGE I WAS PRESSING THE BUTTON TO LET THE TOP UP. NOTHING IS HAPPENING ALL FUEL'S ARE IN EXCELLENT CONDITION BATTERY IS GOOD THE PUMP UNDER THE BACK SEAT IS AT IT'S RITE LEVEL. I HAD TO PARK FOR HOURS UNDER SHEAD UNTIL THE RAIN STOPS AN WAS ABLE TO DRIVE IT TO A FRIEND HOUSE WHO WAS GLADLY TO LET ME PARK THE CAR IN HIS GARAGE. I WAS PARK AT A GAS STATION.

WHILE TURNING IN A PARKING LOT THE POWER STEERING FAILED. THE STEERING WHEEL WAS LOCKED UPSIDE DOWN AND THE WHEELS WERE LOCKED TO THE RIGHT. I RESTARTED THE CAR AND THE PROBLEM RESOLVED. I WENT INTO A STORE AND WHEN I CAME OUT AND STARTED THE CAR AGAIN THE SAME THING HAPPENED. THREE RESTARTS DID NOT RESOLVE THE PROBLEM. I FINALLY MANUALLY CRANKED THE WHEEL UNTIL I HEARD A LOUD THUD AND THEN RESTARTED THE CAR AGAIN AT WHICH POINT THE ISSUE RESOLVED. I DRIVE 110 MILES EACH WAY TO WORK. THE MUSTANG HAS 68,000 MILES ON IT. THIS IS A SAFETY ISSUE THAT CAN GET PEOPLE KILLED. THERE HAVE BEEN RECALLS ON OTHER MODELS IN THE SAME YEAR BY FORD WITH THE SAME SYSTEM. I WILL BE TRADING THE CAR ASAP. THESE CARS ARE DEATH TRAPS AND NOTHING IS BEING DONE ABOUT IT. THIS IS A DOCUMENTED ISSUE MULTIPLE TIMES.

TAKATA AIRBAG. MY AIRBAGS HAVE BEEN RECALLED FOR TWO YEARS FORD WAS ABLE TO REPLACE THE DRIVER SIDE AIRBAG AFTER ONE YEAR EARLIER THIS YEAR THEY SENT ME A LETTER THAT SAID THE PARTS WERE INTO FIX THE PASSENGER SIDE AIRBAG I CALLED EVERY FORD DEALER AROUND AND NO ONE HAD ANY PARTS TO FIX MY AIRBAG I WAS TOLD BY DEALERS KEEP CALLING US BACK UNTIL WE SEE IF WE HAVE SOME PARTS IN YESTERDAY I CALLED MY LOCAL FORD DEALER AND THEY TOLD ME MY NAME SHOULD'VE BEEN PUT ON A LIST AND THAT I HAD FIVE MORE WEEKS TO WAIT I HAVE ESSENTIALLY BEEN UNABLE TO USE MY CAR TO TRANSPORT ANY PASSENGERS FOR OVER TWO YEARS I HAVE CONTACTED FORD SEVERAL TIMES AND NOT RECEIVED ANY KIND OF RESPONSE

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KARL KLEMENT FORD (2670 U S 287, DECATUR, TX 76234, (940) 627-1101) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.