2012 FORD MUSTANG Complaints

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 55 MPH, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR AND DECELERATED TO APPROXIMATELY 15 MPH WITHOUT WARNING. FOWLER FORD (LOCATED AT 3400 S SHERIDAN RD, TULSA, OK 74145, (918) 346-6500) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

MY MUSTANG HAS BEEN DOING THIS MORE FREQUENTLY NOW, WHERE I'M DRIVING HIGHWAY SPEEDS AND THE TRANSMISSION SUDDENLY DOWNSHIFT TO LOW GEAR FROM HIGH GEAR. THIS AFTERNOON IT ALMOST CAUSED ME TO CRASH ON MY WAY HOME FROM WORK ON THE FREEWAY. THIS IS COMPLETELY UNACCEPTABLE AND LIFE THREATENING. I WENT ON GOOGLE, TO LOOK UP IF OTHERS ARE HAVING THIS SAME ISSUES AND I CAME ACROSS A LOT OF MUSTANGS OF THIS YEAR HAVE THE SAME EXACT ISSUE. MATTER OF FACT, FORD IS AWARE OF THIS ISSUE BUT WHY HASN'T A RECALL BEEN PUT OUT TO FIX THIS TRANSMISSION PROBLEM. A LOT OF LIVES ARE AT DANGER AND ACCIDENTS TO OCCUR DUE TO THIS PROBLEM.

TAKATA RECALL I TOOK MY FORD MUSTANG TO CAPITAL FORD, 4222 OLEANDER DR, WILMINGTON, NC, 28403 ABOUT 2 MONTHS AGO FOR SERVICE. THE SERVICE ADVISOR SAID THEY DID NOT HAVE AIR BAGS FOR PASSENGER SIDE RECALL AND WOULD ORDER ONE AND CALL TO SCHEDULE AN APPOINTMENT WHEN IT CAME IT. I CALLED THE FORD DEALER AGAIN YESTERDAY ABOUT THE AIRBAG AND SPOKE WITH ANOTHER PERSON, A FEMALE IN THEIR SERVICE DEPARTMENT. I ASKED ABOUT SCHEDULING THE AIR BAG REPLACEMENT AND SHE LOOKED UP MY RECORD OF SERVIE AT THEIR DEALERSHIP. ASTONISHINGLY, THE AIRBAG HAD NEVER BEEN ORDERED. THE ORIGINAL SERVICE ADVISOR CLEARLY COULD CARE A LESS IF THE BAG BLEW UP SPEWING SHRAPNEL IN MY PASSENGERS FACES, HOW GROSSLY NEGLIGENT. THE WOMAN SAID THEY WERE OUT OT AIRBAGS AND WOULD HAVE TO ORDER ONE AND SOMEONE FROM THE DEPARTMENT WOULD CALL ME BACK ABOUT IT AND ANOTHER UNRELATED ISSUE. INCREDIBLY, NO ONE HAS CALLED ME BACK. IT IS CLEAR THIS DEALERSHIP IS ONLY INTERESTED IN HIGH DOLLAR REPAIRS TAKING UP APPOINTMENT TIMES AND COULD CARE A LESS ABOUT THE EXPLODING AIR BAG DEFECTIVE PRODUCT THEY SOLD BECAUSE THEY CAN'T CHARGE FOR IT. I THINK THIS NEGLIGENCE AND CONTINUOUS KICKING THE CAN DOWN THE ROAD IS POLICY. THE DEALER HAS A MONOPOLY AND IS THE ONLY FORD DEALERSHIP IN THE CITY SO THEY CAN USE THAT ADVANTAGE TO BULLY CUSTOMERS AND REFUSE TO REPAIR DEADLY DEFECTS. I THINK AN INVESTIGATION INTO THIS IS WARRANTED TO SEE JUST HOW MANY OTHER PEOPLE ARE BEING GIVEN THE "OH WE'LL HAVE TO ORDER IT AND CALL YOU BACK TO SCHEDULE IT" LIE. THIS IS CLEARLY IMMORAL AND REFLECTIVE OF THE OWNER'S GREED AND INDECENCY. SINCE THE ORIGINAL SERVICE ADVISOR FAILED TO ORDER MY REPLACEMENT AIRBAG MORE TYPES OF CARS HAVE BEEN ADDED TO THE RECALL. IT IS PLAINLY EVIDENT THAT THE OMISSION BY THIS COMPANY IS AN UNFAIR AND DECEPTIVE TRADE PRACTICE SERIOUSLY DETRIMENTAL TO THE CONSUMER ACTING REASONABLY UNDER THE CIRCUMSTANCES.

I HAD THE DRIVERS SIDE AIRBAG REPLACED BUT THEY DID NOT DO THE PASSENGER SIDE AIRBAG AT THE SAME TIME SO NOW ITS A MAJOR INCONVENIENCE TO GO BACK INTO THE DEALER FOR ANOTHER ROUND OF WAITING. THEY SAID THEY WOULD COME TO MY HOME (AS RECALL NOTICE NUMBER THREE AND FOUR SPELLED OUT) TO PERFORM THIS SERVICE BUT THEY DID NOT SHOW UP AS SET UP IN ADVANCE. THE DEALER IS GOLDEN CIRCLE FORD IN JACKSON TN (731-554-7142) AND THE SERVICE REP IS MELINDA. SINCE THE DEALERSHIPS ARE NOT SERIOUS ABOUT PERFORMING THIS RECALL I GUESS LIKE MILLIONS OF OTHER OWNERS I WILL NOT TRY TO GET THIS DONE. THE DEALERSHIPS ARE NOT TAKING THIS RECALL SERIOUSLY AND FORD IS NOT PUSHING THEM TO PERFORM THIS SERVICE IN A TIMELY MANNER. I THINK YOU ARE GOING TO HAVE TO START PUT GROWING FINES IN PLACE TO GET THEIR ATTENTION.

IN 2012 OR 2013 I HAD AN ACCIDENT CAUSED BY UNINTENDED ACCELERATION. THE MUSTANG RAN INTO THE BACK OF SEMI TRUCK. UNATTENDED ACCELERATION HAPPENED TWICE IN THE SAME DAY AND THE SECOND TIME I COULD NOT GET IT TO BREAK FREE AND STOP UNTIL THE LAST SECOND BUT IT WAS TOO LATE IT HIT THE SEMI TRUCK TRAILER IN FRONT OF ME. THIS WAS INSPITE OF ME HAVING BOTH FEET PUSHING STRONGLY ON THE BRAKE PEDAL. WE HAD STARTED OFF SLOWLY FROM A RED LIGHT AND THEN THE CAR DOWNSHIFTED AND TOOK OFF. SOUTHWEST FORD IN WEATHERFORD, TX HAD CALLED THE FORD ENGINEER TO COME LOOK AT IT. IT TOOK A MONTH FOR HIM TO COME. HE LOOKED AT IT IN ITS BANGED UP SHAPE AND DECLARED THAT THERE WAS NO PROBLEM. WHEN I GOT THE CAR BACK SOMETHING HAD CHANGED. IT SEEMED LIKE THE SOFTWARE HAD BEEN CHANGED BECAUSE IT NEVER HAD THE PROBLEM AGAIN AND WHENEVER THE BRAKE WAS TOUCHED IT WOULD KILL ANY ACCELERATION IMMEDIATELY. ALSO I LOST ABOUT 3 MILES PER GALLON TILL THIS DAY. THE ENGINEER BLAMED ME WHEN HE OBVIOUSLY UPDATED THE SOFTWARE. ALSO THE VERY NEXT DAY AFTER THE ENGINEERS VISIT FORD WAS HIT WITH A CLASS ACTION LAWSUIT FOR JUST THIS REPORTED UNATTENDED ACCELERATION ACROSS MOST OF ITS MODELS. NOT MY FAULT! *TR

THE PASSENGER SEAT POSITION SENSOR IS NOT WORKING PROPERLY, WHEN SOMEBODY IS SEATED THE AIRBAG TURNING OFF, WHEN NO ONE IS SEATED THE AIRBAG IS ON, THIS IS A BIG SECURITY ISSUE I READ IN FORUMS LOT OF PEOPLE HAS A SAME PROBLEM

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SUDDENLY BEGAN TO SHAKE AND VIBRATE. IN ADDITION, THE TRANSMISSION UNEXPECTEDLY DOWNSHIFTED INTO FIRST GEAR. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO FORD COUNTRY (280 NORTH GIBSON RD, HENDERSON, NV), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHN BLEAKLEY FORD (LOCATED AT 870 THORNTON RD, LITHIA SPRINGS, GA 30122, (770) 941-9000) WHERE IT WAS DIAGNOSED THAT THE OUTPUT SHAFT SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 64,667.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). CURRIE MOTORS FORD OF FRANKFORT (9423 W LINCOLN HWY, FRANKFORT, IL 60423, (866) 697-0924) WAS CONTACTED AND STATED THAT THEY ORDERED THE PART; HOWEVER, THE PART HAD NOT BEEN ORDERED. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER TWICE ONLINE, BUT HAD NOT RECEIVED A RESPONSE TO VERIFY THAT THE PART WAS AVAILABLE. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE ACCELERATING ON A PUBLIC HIGHWAY THE THROTTLE WENT STRAIGHT TO REDLINE AND WOULD NOT DECELERATE UNTIL THE TRANSMISSION WAS SHIFTED INTO NEUTRAL AND THE MOTOR WAS COMPLETELY SHUT OFF. VEHICLE WAS RESTARTED BY SETTING THE KEY BACK TO RUN AND PLACING THE CLUTCH BACK IN 2ND GEAR WHILE IN MOTION. THE CAR COULD HAVE EASILY INJURED MOTORIST'S HAD IT NOT BEEN SHUT DOWN IN PROPERLY.