2001 FORD TAURUS Complaints

DROVE THE CAR NORMALLY, AND IT DOES HAVE SOME MILEAGE ON IT, BUT UPON READING ONLINE I SEE THAT THIS IS A VERY COMMON FAILURE. FAILURE: REAR STRUT SPRINGS CRACKING OR BREAKING INTO MULTIPLE PIECES. I CAN SEE WHERE PARTS WHERE OUT, BUT THEY SHOULD NOT BREAK. REAR SPRING BROKE AND DAMAGED TIRE (SIDEWALL). IF I HAD BEEN GOING FASTER, SAY HIGHWAY SPEEDS THIS COULD HAVE RESULTED IN A PRETTY SIGNIFICANT ACCIDENT. I WAS LUCKY. THERE IS CLEARLY A DEFECT WITH SUCH A HIGH NUMBER OF THESE SPRINGS BREAKING. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2001 FORD TAURUS. THE CONTACTED STATED THAT THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE WHEN THE MECHANIC INFORMED HIM THAT THE FRONT SUSPENSION HAD FAILED AND THERE WAS A LEAK IN THE POWER STEERING PUMP. THE VEHICLE WAS REPAIRED FOR THE FRONT ROTORS, BRAKES, AND THE POWER STEERING PUMP. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

I NOTICED THAT MY AIRBAG LIGHT WAS ILLUMINATED AND BLINKING. I TOOK IT TO MY FORD DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO, IT WAS A KNOWN PROBLEM, AND TOTALLY NOT FIXABLE. I WAS TOLD TO TURN THE CAR OFF AND TURN IT BACK ON. I DID THIS, AND EACH TIME THE CAR STALLED. I FINALLY WENT ONLINE TO SEE WHAT THE LIGHT WAS ABOUT AND IT SEEMS THAT THE AIRBAGS MAY NOT DEPLOY ON IMPACT. I BROUGHT THE CAR BACK TO THE DEALERSHIP AND TOLD THEM THIS AND ASK THEM TO LOOK INTO IT. ONCE AGAIN, THERE WAS NOTHING THEY COULD DO. I WAS TOLD TO JUST NOT GET INTO AN ACCIDENT. I FINALLY GOT RID OF THE CAR DUE TO THE LACK OF SAFETY WHEN THE CAR WAS HAD 145,038 MILES. *TR

VEHICLE DOORS WILL NOT LATCH CLOSED WHEN WEATHER IS COLD. DOORS WILL EVENTUALLY CLOSE SHUT AFTER VEHICLE INTERIOR HAS BEEN WARMING UP FOR IN EXCESS OF 20 MINUTES. FORCED TO EITHER LET CAR IDLE AND WARM INTERIOR TO MAKE DOORS CLOSE OR DRIVE WHILE HOLDING DOORS FLUSH WITH FRAME. FORD MOTOR COMPANY WOULD NOT ADDRESS THE ISSUE AFTER CONTACTING THEM VIA EMAIL AND TELEPHONE.

TODAY FOUND OUT THAT MY 2001 FORD TAURUS (ABOUT 76K) REAR RIGHT BREAKING COIL SPRINGS BROKEN DURING A SERVICE. THE BROKEN SPRING ALMOST TOUCH THE TIRE. I WAS LUCKY IT DID NOT BROKE THE TIRE. I WAS TOLD TO REPLACE BOTH REAR SPRINGS AND WOULD COST MORE THAN $1000 DOLLARS. IT IS A SAFE ISSUE. *TR

TL*THE CONTACT OWNS A 2001 FORD TAURUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT APPLIED THE BRAKES AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE VEHICLE REAR ENDED ANOTHER VEHICLE AND CAUSED SLIGHT DAMAGE TO THE FRONT BUMPER. A POLICE REPORT WAS FILED. FOUR PASSENGER SUSTAINED INJURIES. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 124,512.

THERE WAS VERY LITTLE WARNING TO THE FAILURE. THE VEHICLE DROVE FINE UNTIL ONE DAY IT DEVELOPED A CLUNK IN THE FRONT THAT WAS WORSE THAN THE SEVERAL THAT WERE ALREADY THERE. ABOUT THIS SAME TIME THE STEERING BEGAN TO FEEL SLOPPY AS WELL. WHEN I LOOKED UNDER THE CAR THE FRONT SUB-FRAME WAS RUSTED TO THE POINT WHERE THE A-ARM DISCONNECTED ITSELF FROM THE SUB-FRAME. THE FRONT OF THE A-ARM IS NOW FLOATING FREE. THIS IS THE CAUSE OF THE STEERING SLOP. THE ONLY WAY TO FIX THIS PROBLEM IS TO REPLACE THE ENTIRE SUB-FRAME. THIS IS THE FRAME THAT HOLDS THE ENGINE, TRANSMISSION AND SUSPENSION TO THE VEHICLE. THE VEHICLE IS NO LONGER SAFE TO DRIVE. *TR

TL*THE CONTACT OWNS A 2001 FORD TAURUS. THE CONTACT STATED THAT THE ACCELERATOR PEDAL SUDDENLY STUCK WHILE TRAVELING 60 MPH. THE CONTACT STATED THAT THE CRUISE CONTROL WAS CONNECTED TO THE THROTTLE AND WHEN HE DEPRESSED THE ACCELERATOR PEDAL, IT WOULD DISCONNECT. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS RELEASED, IT STUCK. FURTHERMORE, THE CRUISE CONTROL WOULD NOT DEACTIVATE UNLESS THE BRAKE PEDAL WAS DEPRESSED BECAUSE THE ON/OFF SWITCH DID NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER (REPAIR INFORMATION WAS NOT PROVIDED). THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 77,000. UPDATED 02/08/11*LJ UPDATED 02/14/11

I WAS DRIVING ON THE FREEWAY 15 SOUTH FROM TEMECULA, CA. I EXITED MISSION/FALLBROOK AND PROCEEDED TO GO UP THE LITTLE INCLINE AND MY ACCELERATOR STUCK. I HAD TO TAKE ON A CURVY ROAD FOR ABOUT 4 MILES, UNTIL I COULD FIND A SPOT TO PULL OVER. I ENDED UP RUNNING A RED LIGHT, AFTER RUNNING THE LIGHT I PUT THE CAR IN NEUTRAL AND HIT MY BRAKES. I FINALLY COME TO A STOP, RIGHT BEFORE RUNNING INTO THE REMAX BUILDING. SOMEONE NEEDS TO CHECK INTO THIS PROBLEM. I DID A GOOGLE SEARCH, AND FOUND OUT THIS IS NOT AN ISOLATED INCIDENT. I CONTACTED FORD AND FILE AN INCIDENT REPORT AND WAS TOLD THIS WAS THE FIRST TIME THEY HEARD OF THIS PROBLEM. I TOLD THEM TO DO A GOOGLE SEARCH AND THE INFORMATION IS OUT THERE. I HAD MY CAR TOWED TO RANCHO FORD. THEIR DIAGNOSIS WAS THE ACCELERATOR CORD NEEDED REPAIRING. WHEN I SPOKE TO FORD I WAS ASKED WHAT DO I EXPECT FORD TO DO FOR ME? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY MOST RECENT CONTACT WITH FORD WAS HIGHLY UNPLEASANT AND DISCOURAGING. I OWN A 2001 FORD TAURUS WITH 80,000 MILES THAT HAD 2 FRONT COIL SPRINGS AND 1 REAR COIL SPRING BREAK. I CONTACTED FORD CUSTOMER SERVICE TO INQUIRE WHAT I NEEDED TO DO REGARDING THE RECALL ON THE COIL SPRINGS; I GAVE MY VIN # TO THE AGENT AND WAS TOLD THAT THIS CAR DOES NOT HAVE ANY RECALLS AND FORD COULD NOT OFFER ME ANY SERVICE FOR THE BROKEN SPRINGS. I THEN CONTACTED AIRPORT FORD IN FLORENCE, KY AND EXPLAINED WHAT I WAS TOLD BY FORD CUSTOMER SERVICE AND THE 3 BROKEN COIL SPRINGS, THEY TOLD ME I COULD NOT BE HELPED SINCE FORD CUSTOMER SERVICE SAID THAT THERE WAS NOT ANY RECALLS ON THIS VEHICLE. RECALL 04V332000 RECALLED THE FRONT COIL SPRINGS AND EXTENDED THE WARRANTY TO 10 YEARS OR 150,000 MILE, WHICH THIS CAR IS STILL COVERED. RATHER THAN CONTINUE DRIVING AN UNSAFE VEHICLE, I DECIDED TO GET THE CAR FIXED. I HAD THE COIL SPRINGS, WHEEL BEARINGS, BALL JOINTS, TIE RODS, DRIVE SHAFTS, AND ROTORS REPLACED ON THIS CAR. THE 2 BROKEN FRONT COIL SPRINGS DESTROYED EACH OF THESE COMPONENTS BY PLACING UNNECESSARY STRESS ON THESE COMPONENTS. THE REAR COIL SPRING WAS INCHES AWAY FROM PUNCTURING THE TIRE OF THIS VEHICLE; THIS WAS AN ACCIDENT WAITING TO HAPPEN. I BELIEVE THAT AT A MINIMUM THE FRONT COIL SPRINGS SHOULD HAVE BEEN REPLACED BY FORD DUE TO THE RECALL AND EXTENDED WARRANTY ON THESE FRACTURED SPRINGS; THIS COST ME $343.12. I FEEL THAT FORD SHOULD COVER THE TOTAL COST OF THIS REPAIR TO MAKE THIS VEHICLE WHOLE AGAIN AT MY COST OF $986.28. FORD MOTOR COMPANY'S RESPONSE TO THIS COMPLAINT WILL MAKE OR BREAK OUR MUTUAL RELATIONSHIP. I LOOK FORWARD TO HEARING YOUR RESPONSE AND HOPE A MUTUAL AGREEMENT CAN BE REACHED. *TR