2013 FORD TAURUS Complaints

2013 TAURUS W/ 82,000 MI -IN MY DRIVEWAY, I TURNED ON CAR, GOT THE POWER STEERING ASSIST LIGHT, AND NO STEERING CONTROL - DOESN'T TURN EITHER WAY. THERE IS A RECALL FOR THIS PROBLEM ON THE 2013 TAURUS, BUT NOT ON MY VIN. I CALLED FORD 1-866-436-7332, WAS GIVEN A CASE NUMBER AND TOLD TO HOLD ON TO REPAIR RECEIPTS IN THE CASE A NEW RECALL IS ISSUED AND MY VIN IS INCLUDED. I'M NOT VERY HOPEFUL I WILL EVER GET REIMBURSED. I HAVEN'T REPAIRED IT YET, BUT WILL HAVE TO SINCE I NEED MY CAR. I'M TERRIFIED OF THE COST TO REPAIR.

CAR WAS STATIONARY IN MY DRIVEWAY..I STARTED THE CAR TO PICK UP GROCERIES, THE POWER STEERING ASSIST WARNING LIGHT CAME ON. THERES NO POWER STEERING, HAVING CAR TOWED TO DEALERSHIP. WAS INFORMED MY CAR CANNOT BE SERVICED UNTIL DEC 19 2019.

POWER STEERING STOPPED CAN NOT TURN WHEEL.VEHICLE WAS BEING DRIVEN ON NJ TURNPIKE

THE HEADLIGHTS ON THIS VEHICLE PRESENT A HAZARD AS THEY PROVIDE LITTLE TO NO PERIPHERAL LIGHT. THE HEADLIGHTS ON THIS VEHICLE ARE EQUIPPED WITH ONLY ONE BULB PER SIDE WHICH PROVIDES LIGHT STRAIGHT AHEAD BUT VERY LITTLE LIGHT TO THE SIDE. THUS WHEN ONE MAKES A TURN ONTO ANOTHER ROAD ONE CANNOT SEE THE ROAD BEING TURNED ON PRIOR TO THE TURN. I AM PUTTING A DATE IN BELOW ONLY BECAUSE IT IS REQUIRED.

STEERING IS INTERMITTENTLY EXTREMELY DIFFICULT, HARD TO STEER. WORSE WHEN COLD OR STARTING OUT.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING OVER 50 MPH, THE VEHICLE DECELERATED TO 2 MPH WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY AND PCM WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,951.

I UPDATED THE SYNC SOFTWARE SYSTEM, AND THE "911 ASSIST" AUTOMATIC CRASH NOTIFICATION FEATURE, WAS NO LONGER INCLUDED LIKE IT HAD BEEN FROM THE DAY OF PURCHASE. I FEEL STRONGLY THAT THIS IS AN IMPORTANT SAFETY FEATURE, AND SHOULD NOT BE REMOVED IN THE COURSE OF OWNERSHIP OF THE VEHICLE. THERE WAS NO INDICATION IN THE SOFTWARE UPDATE FEATURES NOTES THAT THIS ACN "911 ASSIST" SYSTEM WOULD BE REMOVED PRIOR TO UPGRADE. FORD CUSTOMER SERVICE CONFIRMED SYNC 2 MFT VERSION V3.10 DOES NOT INCLUDE 911 ASSIST. IT WAS A FEATURE OF MY CAR FROM THE DATE OF MANUFACTURE UP UNTIL THIS SOFTWARE UPGRADE. OEM AUTO MANUFACTURERS SHOULD NOT BE ALLOWED TO REMOVE SAFETY FEATURES THAT WERE DESIGNED INTO CARS, AND I URGE NHTSA TO ENFORCE "GRANDFATHERING" OF SAFETY FEATURES, EVEN OPTION SAFETY FEATURES, LIKE ACN SYSTEMS.

RADIO WOULD NOT PLAY IN 12/2018 BUT THEN IT WAS OK UNTIL THIS YEAR WHEN IT STARTED CAUSING THE FOLLOWING ISSUES IN 11/2019. THE MY FORD TOUCH SYNC IS CAUSING AN EXTREMELY LOUD SQUEALING NOISE WHEN THE CAR IS STARTED, OR WHEN THE RADIO IS ON WHILE DRIVING WHICH IS SO LOUD IT COULD CAUSE YOU TO WRECK. RADIO WILL NOT PLAY AT ALL WHEN THE RADIO IS ON. MOST OF THE TIME THE NOISE WILL GO AWAY IF THE RADIO OR CAR IS TURNED OFF. FORD HAD A RECALL BUT I NEVER WAS NOTIFIED BY FORD. I DISCONNECTED WIRE TO FUSE BOX AND THE RADIO RESET AND ALL WAS FINE, THE RADIO PLAYED ALL THE STATIONS INCLUDING SIRIUS XM BUT WHEN MY WIFE STARTED THE CAR THE NEXT DAY THE LOUD NOISE STARTED AGAIN AND SHE HAD TO GET OUT OF THE CAR BECAUSE IT WAS SO LOUD. SHE REACHED BACK INTO THE CAR AND SHUT THE CAR OFF AND THE NOISE STOPPED. HE GOT BACK IN THE CAR AND STARTED IT AGAIN AND HURRIED UP AND SHUT THE RADIO OFF AND THE NOISE WAS GONE. I GOT IN THE CAR AND TURNED THE RADIO ON AND THE NOISE WAS GONE BUT THE RADIO WOULD NOT PLAY AND THE RADIO WOULD NOT ALLOW ME TO SELECT AM AND FM BUT COULD SELECT SIRIUS XM, USB, AND CD BUT WOULD NOT PLAY. THE LOUD NOISE ALSO HAS STARTED WHEN THE BLUETOOTH IS ON. THIS LOUD NOISE CAN CAUSE AN ACCIDENT BE BECAUSE IT IS SO LOUD. WENT TO THE FORD DEALER AND THEY TOLD ME THAT THE RECALL RAN OUT IN 2017 BUT I WAS NEVER NOTIFIED OF THE RECALL BY FORD. THIS NOISE IS VERY DANGEROUS AND CAN CAUSE ACCIDENTS BECAUSE YOU NEVER KNOW WHEN IT WILL OCCUR. I CALLED FORD AND THEY GAVE ME A CASE # CES24887147 AND THEY WILL LOOK INTO IT BUT THE FORD DEALER TOLD ME THAT THE CASE # IS ABOUT AS FAR AS IT WILL GO. THERE ARE MANY CASES ON LINE AND THE COST FOR THIS REPAIR IS ABOUT $1500.00 BUT IT SHOULD BE FORD'S COST NOT MINE BECAUSE I WAS NEVER NOTIFIED OF THIS VERY DANGEROUS CONDITION WHILE DRIVING DOWN THE HIGHWAY. I INSTALLED LATEST UPDATE IT WORKED THAT DAY BUT ISSUE WAS BACK NEXT DAY.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE ELECTRICAL POWER STEERING MALFUNCTIONED AGAIN AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. IN ADDITION, THE TURN SIGNALS FAILED TO OPERATE. THE FAILURE OCCURRED INTERMITTENTLY OVER THE PAST THREE YEARS. SEELYE FORD OF KALAMAZOO (3820 STADIUM DR, KALAMAZOO, MI 49008, (269) 375-3820) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING MODULE PART OF THE STEERING RACK NEEDED TO BE REPLACED. THE CONTACT PLANNED TO HAVE THE REPAIRS PERFORMED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER STATED THAT IF THE CONTACT FILED A COMPLAINT WITH NHTSA, HE COULD FILE FOR REIMBURSEMENT IF A RECALL WERE ISSUED. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE THE VEHICLE'S GEAR WAS IN PARK, THE CONTACT WENT TO THE TRUNK TO LOOK THROUGH HER BELONGINGS. THE VEHICLE BEGAN TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT MANAGED TO GET HALFWAY INSIDE THE VEHICLE, BUT WAS DRAGGED AS THE VEHICLE STRUCK A CURB AND CAME TO A COMPLETE STOP. THE VEHICLE WAS NOT DAMAGED. THE CONTACT WAS INJURED, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN). JACK SCHMITT FORD (1820 VANDALIA ST, COLLINSVILLE, IL 62234, (618) 477-8126) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND WAS NOT MANUFACTURED AT THEIR LOCATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.