2013 FORD TAURUS Complaints

VEHICLE QUIT ACCELERATING WHILE DRIVING DOWN A PAVED 45 MPH ROAD, WRENCH SYMBOL APPEARED ON THE DASH AND ENGINE RAN ROUGH. ACCORDING TO THE OWNERS MANUAL THE WRENCH SYMBOL INDICATES THAT THE VEHICLE WENT INTO REDUCED POWER MODE. HAD IT TOWED TO THE SHOP AND IT STARTED AND RAN NORMAL FOR HIM. THERE WERE NO ACTIVE, PENDING,OR MEMORY CODES IN THE COMPUTER SYSTEM. IT WAS DRIVEN 50 MILES WITH NO OTHER PROBLEM OCCURRING DURING THE TEST DRIVES. THERE ARE NO RECALLS ON THIS VEHICLE FOR THIS VERY DANGEROUS CONDITION EVEN THOUGH THERE ARE MANY DOCUMENTED CASES OF THE EXACT SAME PROBLEM.

MY CAR WAS PARKED , I WENT TO START THE VEHICLE AND IT JUST CRANKS , THE ENGINE NEVER TURNS . I'M TOLD IT'S THE FUEL PUMP AND THAT MY CAR HAD A RECALL FOR THIS ISSUE BUT MY VIN DOESN'T SHOW UP IN TH SEARCH FOR A RECALL .

STEERING ASSIST FAILURE. DIFFICULTY STEERING, OCCURS INTERMITTENTLY, $1700.00 REPAIR ESTIMATE

WHILE DRIVING LOSS OF POWER STERING MESSAGE CAME ON THE DASH AND WHEN I SHUT THE ENGINE OFF AND RESTARTED THE ENGINE THERE WAS NO POWER ASSIST.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND LOST POWER WHILE GOING INTO LIMP MODE. IN ADDITION, THE POWER TRAIN FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.

I HAVE A COMPLAINT ABOUT THE TRUNK HYDRAULIC MECHANISM. I WAS HURT WHEN THE TRUNK WAS OPEN I SAT ON THE BUMPER TO PUT MY GOLF SHOES ON. AT THAT TIME THE HYDRAULIC AIR PUMP THAT HOLDS THE TRUNK OPEN FAILED AND FELL DIRECT ON BY BACK. FORGETTING THIS HAPPENED IT ALSO CLOSED ON MY HEAD CUTTING IT. I BELIEVE THIS IS VERY DANGEROUS AND NEEDS TO BE RECALL BEFORE A FINGER IS CHOPPED OFF. PLEASE LET ME KNOW WHO I CAN RESPOND TO. STATIONARY

VEHICLE HAS LOST POWER STEERING. LOW SPEEDS IT IS NEARLY IMPOSSIBLE TO TURN LEFT OR RIGHT. AT HIGHWAY SPEEDS STEERING WHEEL FEELS LOCKED UP. TAKEN TO DEALERSHIP (WILLIAMS FORD LINCOLN SERVICE DEPT - 205 SOUTH MAIN STREET ATHENS, PA 18810) TWICE. FIRST TIME THEY DID A CPU UPDATE - SAID THEY COULD NOT DIAGNOSE UNTIL THAT WAS COMPLETE - WERE 99% SURE IT WOULD FIX THE PROBLEM. MADE IT WORSE - BACK IN THE SHOP NOW WAITING TO HEAR HOW TO PROCEED.

MY TAURUS STALLED AT A RED LIGHT, THE ENGINE TURNED OVER, BUT WOULD NOT START. I WAS IN THE MIDDLE LANE OF A VERY BUSY ROAD. I WAS TOWED TO A NEARBY SERVICE CENTER. THEY HAD TO REPLACE THE FUEL PUMP CONTROL MODULE AND FUEL PUMP AND HANGER WITH SENDER. IT TURNS OUT THAT FORD HAD A RECALL FOR 77,502 2013-2015 FORD TAURUS'S FOR THE FUEL PUMP ELECTRIC MODULE. THIS PART WAS OVERHEATING CAUSING LACK OF POWER TO THE FUEL PUMP. I TALKED TO THE SERVICE MANAGER, VICTOR HYER, AT COCONUT POINT FORD, ESTERO, FL AND HE IN A VERY UNPROFESSIONAL WAY TOLD ME THAT IT WASN'T THEIR PROBLEM, I NEEDED TO TALK TO FORD CUSTOMER SERVICE. I HAD TALKED TO THEM ON NUMEROUS OCCASIONS STARTING 7/11/18 FOR MY POWER STEERING FAILURE, THAT FORD HAD RECALLED OVER 400,000 CARS INCLUDING 2013 FORD TAURUS'S (SAFER CAR COMPLAINT NUMBER 1112315) THEY WOULD NOT LET ME TALK TO ANYONE ABOVE THE LEVEL OF SUPERVISOR.

ON (4) OCCASIONS IN THE LAST 2 WEEKS, A WRENCH LIGHT HAS COME ON AND MY TAURUS ENTERED LIMP MODE, CAUSING A RAPID DECELERATION WITH THE INABILITY TO MAINTAIN A SAFE SPEED WITH OTHER TRAFFIC ON THE HIGHWAY. IN ALL BUT ONE OF THESE INSTANCES, I WAS IN A CENTER TRAVEL LANE ON A 4 LANE HIGHWAY WHERE THE FLOW OF TRAFFIC REGULARLY EXCEEDS 65MPH. THE FACT THAT THIS "LIMP" MODE CAN INITIATE AND REDUCE YOUR SPEED AS DRASTICALLY AS IT DOES IS CERTAINLY A SAFETY CONCERN.

I WAS BACKING OUT OF A PARKING SPOT AND THE POWER STEERING FAILED. THE POWER STEERING FAULT LIGHT CAME ON. I TURNED THE CAR OFF, TURNED IT BACK ON AND THE POWER STEERING WORKED. I THEN TOOK THE TAURUS TO COCONUT POINT FORD. THEY SAID THAT I NEEDED A NEW STEERING GEAR ASSEMBLY AND MY TAURUS WAS NOT ON THE #15S18 RECALL LIST. I HAVE ENCLOSED MY INVOICE FOR $2,093.45. I TALKED TWICE TO FORD CUSTOMER SERVICE. I MENTIONED THE 445,000 CARS (INCLUDING THE 2013 TAURUS) THAT HAD BEEN RECALLED FOR THIS SAME PROBLEM. "NOTHING THEY CAN DO!" NOT A GREAT ANSWER... LOOKING ON THE INTERNET, THERE ARE A LOT OF FORD TAURUS CUSTOMERS THAT HAD THE SAME PROBLEM WITH THEIR CARS BEING RECALLED. I AM VERY THANKFUL THAT MY WIFE WAS NOT DRIVING ON THE HIGHWAY WHEN THIS HAPPENED!