2001 FORD TAURUS Complaints

DT: FRONT COIL SPRING FRACTURED, CAUSED TIRE TO GO FLAT. CONSUMER WAS DRIVING AT 10 MPH. *TT

DRIVING TO WORK AND A GRINDING NOISE CAME FROM RIGHT REAR OF CAR. METAL GRINDING AGAINST MEYTAL NOISE. MOMENTS LATER THE RIGHT REAR TIRE BLEW. I PULLED OVER IMMEDIATELY TO SEE WHAT HAPPENED. SOMETHING HAD MADE A GOUGE IN THE INNER PART OF THE TIRE. AFTER THE CAR WAS PLACED ON THE TOW TRUCK, I COULD SEE A PIECE OF METAL DRAGGING. THE REPAIR SHOP CALLED A SAID THE REAR RIGHT SPRING BROKE AND DAMAGED THE TIRE. I BELIEVE RUSTING CAUSED THE FAILURE.

I WAS A BLOCK FROM MY HOUSE IN MY 2001 FORD TAURUS. A REAR COIL SPRING BROKE, THE SHARP END EXTENDED OUT AND RIPPED A HOLE IN MY REAR TIRE. THE FORD DEALER ADVISED ME THAT "FORD DOES NOT CONSIDER A REAR TIRE BLOWOUT A SAFETY HAZARD" FORTUNATELY I WAS CLOSE TO HOME AND AT LOW SPEEDS BUT THE INCIDENT COST ME $411 TO TAKE CARE OF WITH NO HELP FROM FORD OR THE DEALER. VIN # [XXX] *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CONSUMER COMPLAINT REGARDING RECALL NOTICE FOR 2001 FORD TAURUS AND LACK OF NOTIFICATION.***NO ANSWER REQUIRED***. *MR THE CONSUMER HAD NOT RECEIVED AND INFO REGARDING THE RECALL REPAIR. *SC

ON APRIL 10, 2005 I WAS PLACING MY DAUGHTER IN HER CAR SEAT (LOCATED IN THE MIDDLE OF THE BACK SEAT) WHEN I HEARD A NOISE IN THE BACK DRIVERS SIDE OF MY CAR. UPON LOOKING AT THE VEHICLE I REALIZED THE BACK SPRING BROKE. KNOWING THAT THE FRONT SPRINGS ARE COVERED UNDER A RECALL I ASSUMED THERE WAS ONE ALSO ON THE REAR. I CALLED ROADSIDE ASSISTANCE AND THEY TOWED THE VEHICLE TO PRINCE FREDERICK FORD. WHEN I SPOKE WITH THE SERVICE DEPARTMENT THEY ASSURED ME THEY WOULD FIX IT AND TRY TO DETERMINE WHY IT BROKE. ALSO THEY SAID HALF OF THE LABOR WOULD BE TO DO A 4 WHEEL ALIGNMENT. ON APRIL 14, 2005 I WAS TOLD MY CAR WAS READY. AFTER PAYING FOR IT THEY TOLD ME THEY DON'T KNOW WHY IT HAPPENED BUT IT WAS FIXED. UPON LEAVING THE PARKING LOT I NOTICED THE CAR WAS OUT OF ALIGNMENT AND NOW THERE WAS A SOUND COMING FROM THE REAR OF THE CAR (ESPECIALLY WHEN HITTING BUMPS). DUE TO A FAMILY EMERGENCY I WAS UNABLE TO CONTACT THE DEALER UNTIL MONDAY THE 18TH. THEY TOLD ME TO BRING THE CAR BACK AND IT WOULD BE CHECKED OUT. ON THE 21ST WE WERE TOLD THE CAR WAS READY AGAIN. THE ALIGNMENT WAS NOT COMPLETED INITIALLY SO THEY FIXED THAT ISSUE AND THEN DISCOVERED THE REAR STRUTS WERE BAD AND REPLACED THEM. AT THIS TIME THEY ALSO SAID THEY INSPECTED THE OTHER SPRING AND IT LOOKED FINE. THAT BRINGS US TO TODAY, MAY 13, 2005 WHEN I AGAIN PLACED MY DAUGHTER IN HER CAR SEAT (WHICH WE MOVED TO THE DRIVERS SIDE REAR SEAT) THE RIGHT (PASSENGER) SIDE SPRING BROKE. AFTER CALLING FORD TO SEE WHY IT BROKE WHEN THEY SAID IT WAS FINE, THEY SAID THEY COULD BE OF NO FURTHER HELP TO US. I DO HAVE THE SPRING THAT BROKE TODAY (IT'S STILL ON THE CAR, UNTIL I CAN HAVE IT FIXED) BUT THE DEALERSHIP DIDN'T GIVE ME THE FIRST ONE. MY CONCERN IS WITH THERE BEING A RECALL ON THE FRONT SPRINGS DUE TO CORROSION BY ROAD SALTS IN MY STATE, WHAT MAKES THE REAR ANY DIFFERENT? IT IS AN ODD OCCURANCE FOR ONE SPRING TO BREAK BUT FOR BOTH TO BREAK I THINK THERE IS A BIGGER PROBLEM.

WHILE DRIVING AT APPROXIMATELY 5 MPH AND APPROACHING A STOP SIGN THE LEFT REAR COIL SPRING BROKE AND PUNCTURED THE TIRE. THE OWNER LATER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT THERE WAS NOTHING ELSE THEY COULD DO. *AK ALL FOUR TIRES WERE REPLACED DUE TO CRACKING AND NOT HOLDING AIR.. TWO REAR SPRING WERE REPLACED. *SC *JB

DT: 2 WEEK AGO SHE HEARD A NOISE, AND 2 DAYS AGO HEARD SAME NOISE, BUT MORE INTENSE WHILE PULLING OUT OF HER DRIVEWAY. PULLED OFF THE TIRE, AND A PIECE OF THE SPRING FELL OFF. IT WAS VERY CORRODED. HAD TO GET IT TOWED TO DEALER. THE FRONT SPRINGS WERE IN A RECALL, AND THEY WERE FIXED. CALLED MANUFACTURER AND THEY WILL NOT OFFER TO HELP. *AK

DT: WHEN SHE GOT IN TO CAR SHE HEARD A LOUD POP.WENT TO DEALER AND FOUND OUT THE REAR COIL SPRING BROKE ON PASSENGER'S SIDE . DEALER SAID SHE WAS LUCKY TO MAKE IT TO DEALER. HAD SHEILDS PUT ON FRONT COIL SPRINGS A FEW MONTHS AGO BECAUSE OF RECALL LETTER SHE GOT IN SEPTEMBER. REAR COIL SPRINGS ARE NOT IN RECALL. HAS CALLED MANUFACTURER AND WAS TOLD THEY WERE NOT IN RECALL AND ITS UP TO HER TO PAY FOR IT. REPAIR WAS ABOUT $300.00. SHE STILL HAS LEFT REAR COIL SPRING ON HER CAR AND SHE IS AFRAID IT MIGHT GO ALSO.*AK

1.NORMAL DRIVING , WINDOW STARTING TO FOG UP. TURN ON DEFROSTER. 2. INSTANTLY TOTAL LOSS OF VISABILITY BECAUSE OF WINDSHIELD BEING COVERED WITH HEAVEY FOG 3.NOTHING DONE, I THOUGHT I MUST HAVE HAD SOMETHING SET WRONG IN THE HEATER/ DEFROSTER BUTTONS. I PULLED OVER TRIED SEVERAL DIFFERENT SETTINGS AND WINDOW EVENTUALLY CLEARED. (THIS FOG WAS TO THE DEGREE THAT I WOULD NOT HAVE STARTED ON MY TRIP UNTIL I CLEARED THE WINDSHIELD IF IT HAD BEEN LIKE THAT WHEN I GOT INTO THE VEHICLE) I HAVE NEVR BEEN ABLE TO DETERMINE WHEN THIS IS GOING TO HAPPEN OR ANY WAY TO PREVENT IT. IT IS HOWEVER VERY DANGEROUS . EVEN AFTER THE FOG HAS OCCURED, IT IS DIFFICULT TO GET IT TO CLEAR QUICKLY. IT CAN HAPPEN WHEN THE CAR IS COLD OR VERY WARMED UP.I HAD TO PUT IN A SPEED BUT THIS IS TRULY IRRELEVANT.

THE VEHICLE WAS COMING OUT THE PARKING LOT WHEN ALL OF A SUDDEN THE CONSUMER HEARD A NOISE COMING FROM THE BACK. RESULTS SHOWED THAT THE REAR LEFT COIL SPRING BROKE AND PENETRATED TO THE TIRE. *AK THE COIL SPRING HAD RUSTED, BROKEN AND WAS RUBBING THE INSIDE OF THE TIRE. THE LEFT COIL SPRING WAS REPLACED. RECALL CAMPAIGN# 04V332000.