2020 FORD TRANSIT Complaints

Rear camera (back up camera) will stop working. Also, rear (right-side) and side sliding door "door open alert" false indicates, beeps horn while driving but is sporadic.

The contact owns a 2020 Ford Transit. The contact stated while driving 60 MPH, the check engine warning light illuminated. Additionally, the vehicle would not shift out of gear. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was then taken to an independent mechanic. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 150,000.

The contact owns a 2020 Ford Transit. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and made an abnormal sound. Upon inspection, the contact noticed that the rear driver's and passenger's exhaust manifold bolts were fractured and leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. Prior to the failure, the vehicle had a cylinder # 2 misfire with code P0302 and the spark plugs were replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000.

1. 10 SPEED ELECTRIC TRANSMISSION - When traveling at a lower speed when approaching a turn (10, 15, 20, 25mph); when you release the accelerator to make the turn, and then begin to apply pressure to the accelerator to move forward, the transmission has not selected a gear and no acceleration occurs. This leaves the transmission between gears (neutral momentarily) and the vehicle has no power to move forward. It has happened on several occasions and I believe it places the driver in a dangerous position to not maintain power to the drive train. 2. FRONT SEAT ADJUSTMENT RAILS - The two rails on each seat are irregular shaped heavy metal rails which the seat assembly slides back and forth on. When getting into the truck (stepping up and moving your legs around the outside corner of the seat), the sharp metal end (painted) scrapes, scratches, or lacerates your calf, as you get in. This has happened on several occasions to me as the driver, and more than several occasions to my wife; who has the seat adjusted further back, thus exposing more of the metal rail to contact with her leg. In my owner's manual, diagrams show an plastic end cap on the front portion of the rails. They are not installed on the 2020 (actually 2021) model. I spoke to the Ford parts department. They are available for earlier model vans (2017, 2018 as an example) but, they are not available for the 2020 model. The price for me to purchase the "plastic" injection molded end caps to prevent future injury are $96.00 FOR EACH END CAP! Plus tax, over $414. If they were installed on previous models, why not the 2020 model? Injuries are minor but, they are injuries because of a part deletion/omission by Ford Motor Company.

I bought this vehicle in Sept 2020 and have had this issue since day one. The drivers seat creates a bulge about half-way up the seat back when the seat warms up either with the heated seat feature or sunlight and pushes me forward out of the safety of the side seat bolsters. The passenger seat does not have this issue and has a slight concave shape to it for proper support. The Ford dealer has replaced the lumbar support system and "wrapped" the lever inside the seat back to reduce any protrusions. I now can feel that padding which adds to the bulge that pushes me forward. The Ford rep says they have not been able to duplicate the concern. I have asked for someone to drive the vehicle for a period of time so they too can notice how the bulge gets bigger as the seat heats up. The rep says there is nothing more they can do since the problem can't be duplicated. So, I am asking for your help since I feel very unsafe when I have to drive this due to the bulge. This is from the Ford Rep- "[XXX], Good morning. I do apologize for not getting back with you as I said I would. Ford Pro has been experiencing unexpected high call volume for several weeks now. We are actively working to address that issue. I did speak with S/A [XXX] at Monaco & Sons Motor Sales just a few minutes ago. He advised the wheel repair shop has not yet returned the wheel as they said may be done as early as last Friday or Monday at the latest. I asked [XXX] about the driver seat, and he states they have not been able to reproduce the concern you reported, they have also compared it to other Transits at their dealership and find your seat to be similar. Until or unless they are able to verify a concern that is due to a factory defect in the seat or components, they will not be able to address this further. I will schedule my next follow up for Monday, 12/13/21. Barring any unforeseen issues, the wheel should be repaired and your vehicle should be back with you before then." INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

Driving 30 MPH engine starting revving up to 4000rpm and very loud! Stalled out and wouldn't start, 3 times during a 5 minute drive.

While riding through a Walmart parking lot the power steering went out. I managed to manuever to a nearby Ford service station. While there awaiting service I read online that this make and model looses power steering. The Blog suggested turning off the vehicle and restarting it. I went back to my vehicle and started it and the power steering had returned. I was 5.5 hours away from home but when I got home I parked it until I could get it to the dealership. It has been at the dealership for 10 days and just last night the dealership told me that the vehicle has water and sand in it and that that is what is causing the problems with the vehicle. I have never been in water or sand in this vehicle.

VEHICLE INSTRUMENT CLUSTER INTERMITTENTLY LOSES POWER, BOTH WHILE VEHICLE IS IN MOTION OR WHILE STOPPED. INSTRUMENT CLUSTER CEASES TO DISPLAY VEHICLE SPEED, ENGINE RPM, ENGINE TEMP, AND FUEL LEVEL, AS WELL AS ALL OTHER INFO THAT IS TYPICALLY DISPLAYED. THIS CONDITION CAN LAST SECONDS OR SEVERAL MINUTES AT A TIME. IF CRUISE CONTROL IS ACTIVE WHILE THE ISSUE OCCURS, CRUISE CONTROL CEASES TO FUNCTION AND THE VEHICLE STARTS TO SLOW DOWN UNEXPECTEDLY. WHEN THE INSTRUMENT CLUSTER REGAINS POWER, IT SOMETIMES FLASHES VARIOUS WARNINGS, SUCH AS "BLIND SPOT ASSIST ERROR," "TRANSMISSION NOT IN PARK," "PRE-COLLISION ASSIST ERROR," "ADAPTIVE CRUISE NOT AVAILABLE," AND "PARK ASSIST ERROR." THIS PROBLEM OCCURS INTERMITTENTLY, BUT HAS OCCURRED COUNTLESS TIMES SINCE THE VEHICLE WAS PURCHASED NEW IN JANUARY OF 2021.

DRIVING VEHICLE ON THE ROAD AND EXPERIENCE TRANSMISSION SLIPPING, ABOUT AN HOUR LATER IT STARTED MAKING WHINING NOISE, THEN GEAR SHIFTED AND VEHICLE SKID. STARTED MAKING LIGHT GRINDING NOISE WHILE SHIFTING GEARS. AFTER COOLING, VAN WOULD SHIFT GEARS BUT NOT MOVE, INCLUDING REVERSE. TOOK TO DEALERSHIP AND THEY SAID VAN HAD A TRANSMISSION LEAK. VAN DID NOT HAVE ANY EVIDENCE OF LEAKAGE, FROM PUDDLES UNDER VEHICLE TO ANY TRAIL OF FLUID OR MESS WHEN INSPECTING UNDER VEHICLE. HAD THE VAN FOR LESS THAN 30 DAYS AND THEY SAY 10 QUARTS OF OIL LEAKED! THERE IS NO TRANSMISSION FLUID ON MY DRIVEWAY AT ALL!

TL* THE CONTACT OWNS A 2020 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY). THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461) FOR THE RECALL, HOWEVER THE DEALER DID NOT PERFORM THE REPAIR SINCE PARTS WERE ON BACKORDER. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT STATED THAT WHILE REVERSING, THE REAR VIEW CAMERA DISPLAYED A DISTORTED IMAGE, WHICH RESULTED IN HER REVERSING INTO AN ELECTRICAL POLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.