2003 FORD WINDSTAR Complaints

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE WAS FRACTURED. THE CONTACT NOTED THAT DUE TO THE FAILURE THE VEHICLE COULD NOT BE OPERATED WITHOUT RISKING FURTHER DAMAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 183,000. PARTS DISTRIBUTION DISCONNECT.

THE REAR AXLE ON OUR 2003 FORD WINDSTAR CRACKED WHILE MY DAUGHTER WAS DRIVING IT. THANK GOODNESS IT DID NOT RESULT IN AN ACCIDENT AND SHE WAS ABLE TO PULL INTO A NEARBY LOT. WE PURCHASED THIS VEHICLE NEW AND IT HAS BEEN RUSTING FROM THE INSIDE OUT AND NOW THE AXLE. WE DID HAVE THE RECALL "BRACKETS" PLACED ON THE VEHICLE, HOWEVER, IT APPEARS THEY DID NOT WORK! FORD NEEDS TO TAKE CARE OF THIS ISSUE WITH ITS CUSTOMERS AND NEEDS TO UNDERSTAND A VEHICLE PURCHASE IS A DIFFICULT EXPENSE FOR MOST INDIVIDUALS. NOT ONLY DO MOST OF US EXPECT THE VEHICLE TO LAST, BUT WE DO NOT EXPECT TO BE IN DANGER BECAUSE OF NEGLIGENCE AND COST-CUTTING MEASURES THAT SAVE THEM MONEY, WHILE SCREWING THE CONSUMER FINANCIALLY. THIS IS COMPLETELY UNACCEPTABLE AND I CAN ONLY HOPE FOR THE SAKE OF ALL THE CONSUMERS THAT HAVE BEEN AFFECTED BY THIS NEGLIGENCE, THERE IS SERIOUS CONSIDERATION GIVEN TO THE LITIGATION OF THIS ISSUE ON BEHALF OF HARD-WORKING PEOPLE.

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVEWAY, THERE WAS A LOUD SQUEAKING NOISE. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT THERE WERE BLACK TIRES MARKS ON THE ROAD AND THAT THE REAR DRIVER SIDE BRAKES SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN COULD NOT DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,568.

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR AXLES WERE FRACTURED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRACKETS WERE PROPERLY INSTALLED AND THE REAR AXLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.

THE FORD DEALER JUST SERVICED TWO SAFETY RECALLS, I.E. THE ENGINE SUBFRAME FRACTURE AND REAR AXLE ON THE WEEK ON 3/7/2016. I IMMEDIATELY FEEL THE CAR SWAY SLIGHTLY AT HIGH SPEED. I THOUGHT IT MIGHT BE ALIGNMENT ISSUE, SO DIDN'T PAY TOO MUCH ATTENTION. ON 3/29/16, THE CAR SWAY BADLY ESPECIALLY WHEN I BRAKE, THEN I REALIZE SOMETHING SERIOUS WRONG. I TOOK A LOOK OF SUBFRAME AND FOUND OUT ONE MOUNTING SCREW IS MISSING, AND A SWAY BAR NUT IS MISSING AND LEAVING THE BOLT HANGING THERE. I BROUGHT THE CAR BACK TO DEALER TO GET IT REPAIRED NEXT DAY. THEN ON 4/3/16, MY CAR CAUGHT ON FIRE BY ITSELF WHILE DRIVING ON HIGHWAY.

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. UPON INSPECTION OF THE VEHICLE, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS ABNORMALLY SHIFTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE JERKED AND STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART HOWEVER, THE REAR TIRES WERE LEANED IN AND THE REAR BRACKETS FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRACKETS WERE INSTALLED PROPERLY FROM NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THIS IS A RECALL FROM FORD MOTOR COMPANY REGARDING DETERIATION OF THE REAR AXLE. I FIRST LEARNED OF IT IN EARLY DECEMBER 2015. TOOK INTO MY LOCAL DEALER ON DECEMBER 11 AND WAS INFORMED THAT IT QUALIFIED FOR THE RECALL. NOW THEY KEEP TELLING ME THAT THEY CAN'T GET THE PARTS. HOW LONG DOES A COMPANY HAVE AFTER THEY ARE AWARE OF A DANGEROUS CONDITION TO GET IT FIXED. I HAVEN.T DRIVEN IT SINCE THEY TOLD ME IT WAS UNSAFE, BUT WHAT GOOD IS IT TO ME IF I CAN'T DRIVE IT?

OUR WINDSTAR WAS RECALLED 3 TIMES UNDER FORD'S SAFETY RECALL # 15S27/NHTSA RECALL # 15V-608 FOR THE REAR AXLE. THE FIRST RECALL WAS TO CHECK FOR CRACKS AND IF NONE FOUND, THE AXLE WAS PAINTED. THE SECOND RECALL WAS TO CHECK AGAIN FOR CRACKS AND IF NONE FOUND, THE FORD DEALERSHIP ATTACHED 2 BRACKETS THAT WERE NOT PAINTED. THE FIRST TWO RECALLS WERE FREE. THEN THE THIRD RECALL CAME TO AGAIN TO CHECK FOR CRACKS AND THIS TIME THEY FOUND 2 CRACKS IN OUR AXLE AND IT HAD TO BE REPLACED. THE DEALERSHIP, PARK FORD IN MAHOPAC, NY 10541, PER FORD CORPORATE, CHARGED ME $300 PLUS $25.13 FOR TAX. THEY CALL THE CHARGE A "DISCOUNTED REPLACEMENT". I HAVE EXPERIENCED MANY RECALLS IN MY LIFE TIME AND THIS IS THE FIRST TIME THAT I HAVE BEEN CHARGED FOR A RECALL FOR A DEFECTIVE PART. HOW IS THIS POSSIBLE? ARE YOU AWARE THAT FORD IS CHARGING OWNERS FOR THIS RECALL? IS THIS LEGAL FOR FORD TO DO? FYI I ALSO COMPLAINED TO FORD'S CUSTOMER SERVICE AND WAS TOLD VIA EMAIL THAT I HAD TO PAY TO REPLACE THE AXLE. THIS WAS A DEFECTIVE AXLE AND NOT MY FAULT. THE VEHICLE ONLY HAD 84,520 MILES

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHEN THE CONTACT PARKED THE VEHICLE, AN ABNORMAL NOISE WAS HEARD. UPON RETURNING TO THE VEHICLE, THE CONTACT NOTICED THAT THE WHEEL WAS TILTED INWARD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE FAILURE MILEAGE WAS 198,000.