1999 FORD WINDSTAR Complaints

TL* THE CONTACT OWNS A 1999 FORD WINDSTAR. WHILE DRIVING VARIOUS SPEEDS, THE AXLE FRACTURED AND CAUSED THE REAR DRIVER SIDE WHEEL TO RUB AGAINST THE WHEEL WELL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION) PRIOR TO THE FAILURE, BUT DID NOT FEEL THE REPAIR WAS NEEDED AT THE TIME. THE CONTACT MENTIONED THAT THE DEALER REFUSED TO MAKE THE RECALL REPAIR BECAUSE IT WAS AFTER THE EXPIRATION DATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

TL* THE CONTACT OWNS A 1999 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE WAS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 136,000.

WHILE PULLING OUT OF GAS STATION IHEAR NOISE AND SMELL RUBBER BURNING.CAREFULLY DRIVE 3 BLOCKS TO MY HOUSE.NOTICE REAR TIRES LEANING INTO WHEEL WELLS.I THEN SEE BROKEN AXLE.FORD SAID AXLE REINFORCEMENT BRACKETS WERE INSTALLED PROPERLY 7 MONTHS AGO UNDER RECALL.I HAVE NO MONEY TO FIX.

TL* THE CONTACT OWNS A 1999 FORD WINDSTAR. THE CONTACT STATED THAT THE SUBFRAME OF THE VEHICLE WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,900.

MY WINDSTAR 1999 HAS ONLY 100,000 MILES ON IT, LESS WHEN I BOUGHT IT, AND AT THAT TIME I WAS INFORMED OF THE REAR AXEL RECALL. I REVIEWED THE DATA, CONCERNING THE SAFETY RECALL WHICH ENDS AT THE END OF OCT 2016 AND WAS CONCERNED ABOUT THE SAFETY OF PASSENGERS AND OTHERS IF AN ACCIDENT SHOULD HAPPEN WITHIN THE NEXT 5-10 YRS,(WHICH HOW LONG I HOPE TO HAVE THIS). BEING INFORMED I HAD MY CLOSEST FORD DEALERSHIP REPLACE THE REAR, AND THEY BILLED MY $300.00.......THIS IS WRONG, I SHOULD BE REIMBURSED.

I CALLED BY CHAT AT SHEEHY FORD IN GAITHERSBURG, MD BY OCTOBER 2015 LIKE THAT: FROM: "[XXX] TO: ' "GUEST" [XXX] FULL HEADERSPRINTABLE VIEW CHAT TRANSCRIPT: [XXX] (10/27/15 06:35:43 AM): HOW MAY I HELP YOU? GUEST (10/27/15 06:35:43 AM): I RECEIVED A NOTICE OF REVIEW OF [XXX] [XXX] (10/27/15 06:36:04 AM): I WOULD BE HAPPY TO ASSIST YOU WITH THAT! WHO DO I HAVE THE PLEASURE OF CHATTING WITH TODAY? GUEST (10/27/15 06:36:22 AM): WHAT I HAVE TO DO? GUEST (10/27/15 06:36:48 AM): MY NAME IS [XXX] [XXX] (10/27/15 06:37:02 AM): IT'S GREAT TO HAVE YOU WITH US, [XXX]! WHAT IS THE YEAR, MAKE AND MODEL OF YOUR VEHICLE? GUEST (10/27/15 06:37:51 AM): 1999 FORD WINDSTAR [XXX] (10/27/15 06:38:51 AM): I NEED TO GET WITH MY SERVICE MANAGER FOR YOU ON THAT RECALL. WHAT'S THE BEST EMAIL ADDRESS, PHONE NUMBER AND TIME OF DAY TO REACH YOU WITH THOSE DETAILS? GUEST (10/27/15 06:40:07 AM): E-MAIL: [XXX] GUEST (10/27/15 06:40:43 AM): CELL: [XXX] [XXX](10/27/15 06:41:42 AM): THANK YOU. I WILL HAVE A MEMBER OF OUR SERVICE TEAM REACH OUT AS SOON AS POSSIBLE REGARDING MORE INFORMATION ON THAT RECALL. THEY WILL BE HAPPY TO ADDRESS ANY QUESTIONS OR CONCERNS YOU MAY HAVE. [XXX] (10/27/15 06:41:46 AM): IS THERE ANYTHING ELSE I CAN ASSIST YOU WITH TODAY? GUEST (10/27/15 06:42:17 AM): OK THANKS GUEST (10/27/15 06:42:48 AM): I'LL STAY WAITING FOR YOUR NEWS [XXX] (10/27/15 06:42:53 AM): YOU ARE WELCOME, AND THANK YOU FOR VISITING HTTP://WWW.SHEEHYFORDGAITHERSBURG.COM. HAVE A GREAT DAY! BUT UNTIL NOW THEY NEVER ANSWER ME BACK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

JUST A FEW MINUTES AFTER STARTING MY 1999 WINDSTAR, IT LEAKS FUEL FROM THE FITTINGS (FOR THE FUEL LINES) ON TOP OF THE FUEL PUMP. I AM A MECHANIC AND THIS IS NOT SUPPOSE TO HAPPEN. THE FITTINGS HAVE A SEAM THAT HAS OPENED UP BECAUSE OF A DEFECT IN WORKMANSHIP. THERE IS A STRONG ODOR OF GAS AND A LARGE PUDDLE OF GAS UNDER THE VEHICLE. THIS IS AN OBVIOUS FIRE HAZARD. I BELIEVE FORD GOT OVER ON THE NHTSA AND THE AMERICAN CONSUMER. TYPICALLY THE CONSUMER WILL HAVE THE FUEL PUMP REPLACED BEFORE THEIR MANUFACTURING FLAW IS DISCOVERED. ALSO, THERE WAS A RECALL ON DIFFERENT YEAR MODELS AND ONLY IN CERTAIN STATES. I DON'T SEE HOW "WHAT STATE YOU LIVE IN" HAS TO DO WITH A SPLIT IN PLASTIC ON THE TOP OF YOUR GAS TANK. I WILL UPLOAD PICTURES OF THE FLAWS ON THE TOP OF THE GAS TANK FITTINGS.

THE REPAIR FORD PROVIDED DOES NOT RESOLVE OR HELP WITH THE REAR AXLES FAILURE. THIS VEHICLE NEVER RUNS IN THE WINTER SALT AND SLOP STILL FAILED. FORD SHOULD REPLACE "ALL" OF THESE REAR AXLES. STRUGGLING WITH FORD TO GET THIS AXLE REPLACED. THEY DON'T MAKE IT EASY.

I WAS DRIVING TO WORK WITH MY WIFE AND AS WE WERE COMING OVER A SMALL HUMP THE BACK AXEL SNAPPED. IF I HAD NOT BEEN DECELERATING COMING DOWN THE HILL THEN I WOULD NOT HAVE BEEN ABLE TO CONTROL THE CAR AND BRING IT TO A STOP.

FRONT SUB FRAME, PASSENGER SIDE REAR MOUNT COMPLETELY ROTTED AWAY.THE RECALL "FIX IT CLAMP ON PIECE" DOES NOTHING AS THERE IS NO FRAME LEFT TO CONNECT TO. DEALER SERVICE MANAGER CLAIMED IT BROKE FROM THE TRANSMISSION MOUNT BEING ROTTED AWAY. WHEN CONFRONTED THAT THE MOUNT WAS SOUND, ADMITTED IT WASN'T RUSTED , BUT DID NOTHING TO SUBSTANTIATE MY CLAIM TO THE FRAME RUSTING AWAY. STILL MAKES A CLUNKING SOUND WHEN TURNING. IT IS UNSAFE TO DRIVE AND IS PARKED TILL WE HEAR BACK FROM FORD .