FOREST RIVER Complaints

TL*THE CONTACT OWNS A 2003 FOREST RIVER AMERICANA (NA) FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE REFRIGERATOR STOPPED COOLING. APPROXIMATELY EIGHT HOURS LATER, SHE SMELLED A VERY STRONG ODOR OF AMMONIA, AND HER HUSBAND REMOVED THE BACK PANEL FROM THE REFRIGERATOR. HER HUSBAND WITNESSED A YELLOW SUBSTANCE SHOOTING FROM THE BURNER HOUSING. HE IMMEDIATELY SHUT OFF THE REFRIGERATOR AND REMOVED ALL THE FOOD FROM THE UNIT. THE AMMONIA SMELL REMAINED. THE VEHICLE WAS RETURNED TO THE LOCAL RV DEALER AND THEY INFORMED THE CONTACT OF A RECALL RELATED TO THE DOMETIC FAILURE. THE SERVICE REPRESENTATIVE ADVISED HER THAT SHE WOULD HAVE TO CALL DOMETIC IN ORDER TO REPAIR THE UNIT. DOMETIC REFUSED TO REPAIR THE UNIT AND INFORMED THE CONTACT THAT SHE WOULD HAVE TO PAY $1,400 FOR THE NEW UNIT. SHE CALLED DOMETIC ON NUMEROUS OCCASIONS, BUT THEY HAVE YET TO ADDRESS HER CONCERNS. THE CONTACT RECEIVED NO INFORMATION OF THE HEALTH RISKS INVOLVED DUE TO THE FAILURE. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE MILEAGE WAS NOT APPLICABLE.

TL*THE CONTACT OWNS A 2003 FOREST RIVER SALEM TRAVEL TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE REFRIGERATOR WAS REPAIRED IN JUNE OF 2005 BECAUSE IT WOULD NOT COOL. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT: RECREATIONAL VEHICLE) IN DECEMBER OF 2007. DOMETIC STATED THAT HE COULD NOT BE REIMBURSED FOR THE LABOR CHARGES BECAUSE THE REFRIGERATOR WAS REPAIRED BEFORE AUGUST OF 2005. UPDATED 07/29/08 *BF A FATIGUE CRACK IN THE BOLIER TUBE CAUSED LOSS OF REFRIGERANT. THE MANUFACTURER PAID FOR THE THE COOLING UNIT, BUT NOT THE LABOR. UPDATED 07/29/08

TL*THE CONTACT OWNS A 2002 FOREST RIVER CEDAR CREEK TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V85000 IN REGARDS TO THE BURNER HOUSING DEFECT. THE CONTACT STATED THAT THE MANUFACTURER WOULD PAY FOR THE PACKAGE TO BE INSTALLED IN THE REFRIGERATOR. THE CONTACT WOULD HAVE TO PAY TO REGISTER THE TRAILER, FOR DIESEL FUEL WHEN PULLING THE TRAILER TO COLORADO SPRINGS, AND FOR INSURANCE FOR THE TRAILER. THE CONTACT DID NOT BELIEVE THAT HE SHOULD HAVE TO DO ALL OF THIS IN ORDER FOR A RECALL TO BE REPAIRED. CURRENTLY, HE IS USING ELECTRICITY TO POWER HIS REFRIGERATOR. THE PURCHASE DATE AND PART NUMBER WERE UNKNOWN. UPDATED 07/10/08. *LJ UPDATED 07/08/08

TL*THE CONTACT OWNS A 2001 FOREST RIVER CEDAR CREEK. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT NOTICED THAT THE REFRIGERATOR WAS INOPERATIVE AND THAT THERE WAS A YELLOWISH RESIDUE OUTSIDE OF THE UNIT. SHE TOOK HER VEHICLE TO A LOCAL RV SERVICE STATION AND WAS INFORMED THAT HER EQUIPMENT WAS LEAKING AMMONIA. DOMETIC STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT); THEREFORE, SHE WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE AND CURRENT MILEAGES WERE NOT APPLICABLE. UPDATED 08/20/08 *BF MODEL NUMBER RM2852 SERIAL NUMBER 10204076. UPDATED 08/21/08

PURCHASED A NEW ROCKWOOD FREEDOM ELECTRIC LIFT POP-UP CAMPER. USED THE CAMPER A TOTAL OF FIVE TIMES AND REPLACED THE WINCH MOTOR ONCE AFTER IT STOPPED WORKING. WHILE ON VACATION IN UTAH I WAS SETTING UP THE CAMPER, I RAISED THE CAMPER ROOF WITH THE WINCH AND WENT INSIDE TO PUSH OUT THE BEDS AND GRAB THE SAFETY BRACES. WHILE I WAS STILL INSIDE THE ROOF FELL ON ME CAUSING INJURY. UPON EXAMINATION OF THE WINCH MOTOR THE BAR THAT THE CABLE WRAPS AROUND BROKE ON THE RIGHT SIDE AND THE CABLE SPOOLED OFF AND THE ROOF FELL. *TR

TL*THE CONTACT OWNS A 2002 FOREST RIVER FLAGSTAFF SUPERLITE. THE CONTACT RECEIVED A RECALL NOTICE ON HER DOMETIC REFRIGERATOR IN FEBRUARY OF 2008. AT THAT TIME, SHE LIVED AT LEAST TWO HOURS AWAY FROM A CERTIFIED REPAIR SHOP AND WAS UNABLE TO GET THE VEHICLE REPAIRED; THEREFORE, SHE JUST UNPLUGGED THE REFRIGERATOR. IN MAY OF 2008, SHE HAD THE VEHICLE INSPECTED BY A MECHANIC WHO INFORMED HER THAT THE REFRIGERATOR WAS INCLUDED IN THE RECALL AND WAS CRACKED. UPDATED 07/07/08. *LJ THE BOILER TUBE DID CRACK AND COOLANT LEAKED OUT. DOMETIC WOULD NOT HONOR THE RECALL. UPDATED

TL*THE CONTACT OWNS A 2002 FOREST RIVER SALEM 5TH WHEEL CAMPER (NA). THE CONTACT RECEIVED A RECALL NOTICE INFORMING HIM THAT HIS DOMETIC REFRIGERATOR NEEDED TO BE REPAIRED. HE TOOK THE VEHICLE IN FOR SERVICE, BUT THE HEAT SHIELD WOULD NOT FIT PROPERLY. THE SHIELD WAS FORCED INTO PLACE, WHICH CAUSED THE COOLANT TUBE TO CRACK. THE FOLLOWING DAY, THE CONTACT AND HIS WIFE TOOK THE VEHICLE ON VACATION AND NOTICED THAT THE REFRIGERATOR WAS INOPERATIVE. WHEN THEY RETURNED HOME, THEY TOOK THE VEHICLE BACK TO THE DEALER THAT PERFORMED THE PREVIOUS REPAIRS. THE DEALER STATED THAT THEY WOULD NEED TO DISMANTLE THE COMPARTMENT TO LOCATE THE FAILURE. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE RECALL NUMBER, VIN, AND MILEAGE INFORMATION WERE UNKNOWN.

TL*THE CONTACT OWNS A 2002 FOREST RIVER SIERRA. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V085000 (EQUIPMENT:RECREATIONAL VEHICLE) IN MAY OF 2008. HE IMMEDIATELY SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. A TECHNICIAN STATED THAT BECAUSE THE REFRIGERATOR HAD ALREADY CRACKED AND BEGAN LEAKING AMMONIA, THEY WOULD NOT ASSUME ANY LIABILITY FOR REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THE RECALL EXPIRED. THE CURRENT AND FAILURE MILEAGES WERE NOT APPLICABLE. UPDATED 07/15/08. *LJ UPDATED 07/15/08

TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK THE VEHICLE TO THE MANUFACTURER TO HAVE THE REFRIGERATOR REPAIRED. A TECHNICIAN INSTALLED A STEEL COVERING FOR FREE TO BLOCK A POTENTIAL FIRE. SINCE THAT TIME, THE CONTACT NOTICED A CRACK ON THE BOILER TUBE; HOWEVER, THE MANUFACTURER IS NOT WILLING TO PROVIDE ASSISTANCE. UPDATED 06/25/08 *BF

TL*THE CONTACT OWNS A 2003 FOREST RIVER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. HE SPOKE WITH A REPRESENTATIVE FROM DOMETIC (ASIA, 21841034) IN JANUARY OF 2008, AND WAS INFORMED THAT THEY WOULD CALL HIM BACK ONCE THEY REACHED MASSACHUSETTS AND WOULD BE COVERED. THE CONTACT CALLED DOMETIC IN MAY OF 2008 AND WAS INFORMED THAT THE REFRIGERATOR WAS NOT COVERED BECAUSE IT WAS ALREADY CRACKED. UPDATED 06/25/08. *CN THE SERVICE CENTER CAME TO LOOK AT THE REFRIGERATOR AND STATED THERE WAS LEAKING AT THE BOTTOM OF THE REFRIGERATOR. THERE WAS YELLOW RESIDUE AND A STRONG SMELL OF AMMONIA. UPDATED 06/25/08. *JB