2013 GMC ACADIA Complaints

MY ACADIA ENGINE LIGHT CAME ON WHEN I PUT IT IN DRIVE WON'T GO ANYWHERE. ACADIA DOORS KEEP UNLOCKING AND LOCKING WAS AT MY HOUSE IN DRIVEWAY. ENGINE LIGHT WENT OFF EVERYTHING IS FINE. TOOK IT TO DEALERSHIP AND THEY SAID IT'S THE TRANSMISSION MODULE MAKING CAR THINK IT'S IN PARK BUT CAN'T FIX IT UNLESS MY ENGINE LIGHT IS ON WHEN I GET IT TO THEM. QUESTION FROM ME IS IF IT'S THINKING IT'S IN PARK WHAT IF I'M DRIVING 55 AND IT THINKS IT'S IN PARK I'LL WRECK. I FEEL MY FAMILY IS DRIVING IN A DANGEROUS VEHICLE THAT THE DEALERSHIP KNOWS WHAT'S WRONG AND WHERE THE PROBLEM RESIDES BUT WON'T FIX BECAUSE MY ENGINE LIGHT ISN'T ON. THAT DOESN'T MAKE A BIT OF SENSE TO ME

THE SERVICE DEPARTMENT FAILED TO PROPERLY REPAIR MY VEHICLE AND POSSIBLY SOLD MY VEHICLE TO ME WITH PRIOR KNOWLEDGE OF FAULTY "BATTERY CHARGING SYSTEM". I WAS TOLD I JUST NEEDED A NEW BATTERY (WHICH WAS REPLACED TWICE WITHIN THE SAME WEEK). THIS PROCESS BEGAN ON 11/12/2016. I RECEIVED THE SAME ERROR ON MY DASH (BATTERY CHARGING SYSTEM NEEDS SERVICING) AND MY BATTERY HAD TO BE JUMPED JUST LIKE BEFORE ON 4/12/2017. I CONTACTED ONSTAR AND MADE AN APPT.WITH THE SERVICE DEPARTMENT AT MCCARTHY MORSE CHEVROLET FOR THE NEXT MORNING (4/13/2017). HOWEVER I DIDN'T MAKE IT BECAUSE MY CAR WENT UP IN FLAMES IN MY GARAGE ABOUT 15MINS. AFTER ME AND MY CHILDREN GOT OUT OF IT!!!! OTHER ISSUES THAT WERE ADDRESSED DURING THIS 6MO. TIME FRAME INCLUDED: A/C REPLACEMENT, HEAD GASKETS AND HEAD BOLTS REPLACEMENT, TIMING CHAIN AND CAM SHAFT ACTUATORS REPLACEMENT, AND FLYWHEEL REPLACEMENT. I FEEL LIKE THE SERVICES DEPARTMENT HAD PRIOR KNOWLEDGE OF THESE ISSUES AND DIDN'T CORRECT THEM BEFORE EITHER.

WHILE DRIVING AT VARYING SPEEDS, VEHICLE'S TRACTION CONTROL POWERS OFF. AS A RESULT, THE CAR LOOSES ALL POWER, STEERING WHEEL LOCKS, AND I AM UNABLE TO STEER OR BREAK. ONCE THE CAR POWERS DOWN OR IS TURNED OFF, IT WILL RESTART. USUALLY THE ENGINE LIGHT INDICATOR WILL TURN ON. IT HAS POWERED DOWN AT IT'S PEAK FREQUENCY THREE TIMES WITHIN 10 MILES. THE ISSUE IS TOTALLY UNPREDICTABLE AND HAS HAPPENED OVER 8 TIMES TOTAL, INCLUDING ON THE HIGHWAY TRAVELING 65-70 MILES PER HOUR AND ON A NEIGHBORHOOD STREET GOING AS SLOW AS 20 MILES PER HOUR. IT HAS BEEN TAKEN TO THE GMC DEALERSHIP WHERE IT WAS PURCHASED FOR REPAIRS 4 TIMES, BEGINNING IN APRIL 2017. IT IS CURRENTLY THERE NOW (THE 4TH TIME, WAS TOWED TODAY 6/19/17;). IT IS UNSAFE TO DRIVE AS THERE IS NO WAY OF KNOWING WHEN OR WHERE THE CAR WILL LOOSE POWER. THERE IS VERY LITTLE TIME TO DO ANYTHING WHEN THE WARNING SOUND/MESSAGE APPEARS. LITERALLY, YOU MUST PRAY THAT NO ONE HITS YOU AND THAT YOU CAN COAST TO A SAFE PART OF THE ROAD (E.G., SHOULDER). THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OR REPAIR THE VEHICLE PROPERLY. I WORK IN A CITY (ATLANTA, GA) WHERE A CAR IS NECESSARY GIVEN THE DISTANCE I DRIVE FROM HOME TO WORK EVERYDAY. I HAVE LOST VALUABLE WORK HOURS AND PEACE OF MIND WITH THIS CAR. I JUST WANT MY FAMILY TO BE SAFE WHEN DRIVING. I HAVE ALSO CALLED THE CORPORATE GMC OFFICE AND OPENED A CASE.

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED TO 40 MPH AND THE TRACTION CONTROL, STABILITY CONTROL, AND ENGINE REDUCED POWER WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. THE ENGINE FAILED AND THE VEHICLE WAS TOWED TO THE DEALER (JACK MAXTON CHEVROLET EAST DUBLIN ROAD COLUMBUS, OHIO, 43229, 614-681-0129) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM FAILED DUE TO THE THROTTLE BODY. THE COMPOSITION SENSOR WAS REPROGRAMMED AND THE THROTTLE BODY WAS REPLACED. THE FAILURE WAS NOT CORRECTED AND RECURRED AFTER THREE MONTHS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR DIAGNOSTIC TESTING AND A FAILURE CODE WAS PRODUCED AT THE FUSE BOX. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

WHILE DRIVING THE CAR IT LOST POWER, ALL THE DASH LIGHT WENT OFF, THEN THE POWER STEERING SHUT DOWN, WHILE DRIVING 45 MILES AN HR. ONCE ABLE TO PULL OVER, THE CAR SHUT DOWN AND COULD NOT START BACK UP. THE KEY WOULD NOT COME OUT OF IGNITION. HAD IT TOWED TO THE LOCAL DEALER THE CAR WAS BOUGHT FROM. THEY REPORTED IT WAS THE ENGINE CONTROL MODULE WHICH THEY REPLACED BUT THE CAR STILL WILL NOT TURN ON. NOW THE SAY IT IS AN ELECTRICAL SHORT AND CAN'T FIND IT.. THIS CAR IS DANGEROUS TO DRIVE AS THIS IS THE SECOND TIME THIS HAS HAPPENED AND WE FEEL THAT THEY ARE JUST GIVING US THE RUN AROUND. THIS CAR HAS BEEN IN THE SHOP MULTIPLE TIMES AND NEVER FIXED PROPERLY

SEE ATTACHED THE CONSUMER STATED THE AIRBAG LIGHT WOULD TURN ON AND OF. THE AIRBAGS HAVE BEEN REPAIRED, BUT CONTIUED TO FAIL. *JS

CAR WILL NOT SHIFT TILL IT HITS 3500 RPMS, AND 5000 RPMS IF U TRY TO GET UP TO SPEED QUICKLY. SOUNDS LIKE IT'S WHINING LIKE A 4 CYLINDER BUT IT'S A 3.6 V6

TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF BLEW OUT AND SHATTERED GLASS PIECES BLEW OUT OF THE VEHICLE. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED. BOTH THE DEALER AND INSURANCE COMPANY STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD BE CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

WHILE ON A HIGHWAY USING THE INTELLILINK NAVIGATION SYSTEM SUDDENLY THE ICONS FROM ANOTHER SCREEN, THE RADIO CONTROLS APPEARED OVER THE TOP OF THE NAVIGATION MAP. I COULDN'T SEE THE MAP ANYMORE AND DIDN'T KNOW WHEN OR WHERE TO TURN. NOTHING I DID FIXED IT EXCEPT TO PULL OVER ON THE SIDE OF THE ROAD AND TURN OFF THE CAR AND TURN IT BACK ON AGAIN. THIS IS VERY DANGEROUS BECAUSE ONE MIGHT TURN ON A ONE WAY ROAD OR IN TO A CRIME RIDDEN NEIGHBORHOOD.

ON MULTIPLE OCCASIONS NOW, MY CAR HAS FLASHED "TRACTION CONTROL OFF", "ENGINE POWER IS REDUCED", "SERVICE TRACTION CONTROL", "SERVICE STABILITRAK" WHILE IN MOTION AT VARIOUS SPEEDS AND HAS OCCURRED MOST RECENTLY JUST PRIOR TO A CURVE THAT CAUSED ME TO DRIVE INTO THE OPPOSITE LANE BECAUSE THE ENGINE SHUTS DOWN CAUSING NO CONTROL IN THE STEERING WHEN THESE LIGHTS COME ON. WHEN THE CAR IS AT A COMPLETE STOP, IT IS THEN PUT INTO PARK AND THE KEY IS TURNED TO THE OFF POSITION AND HAS HAD NO CONSISTENCY OF IF IT WILL RESTART OR NOT. IF THE TRACTION CONTROL SYMBOL IS STILL ON THE DISPLAY, IT WILL NOT RESTART. IT HAS BEEN INTO THE GM DEALER IT WAS PURCHASED FROM WITH SCHEDULED EVALUATION OF THE PROBLEM AND THEY STATE THERE IS NOT A PROBLEM WITH THE VEHICLE AND NO CODES STORED IN THE SYSTEM FOR THEM TO EVALUATE THIS PROBLEM. THE MALFUNCTION INDICATOR LAMP SYMBOL WILL STAY ON OR GO OFF ON ITS OWN AT NO SPECIFIC RATE. THIS IS A HUGE SAFETY CONCERN THAT HAS CAUSED MY VEHICLE TO STOP UNEXPECTEDLY WHILE DRIVING 55MPH DOWN A STATE ROUTE AND LIMITS STEERING ABILITY WHEN THIS FAILURE OCCURS CAUSING MY VEHICLE TO GO INTO THE OPOSITE LANE ON THE ROAD. I DID RECORD THE DASH INDICATOR LIGHTS AFTER THE VEHICE WAS AT A COMPLETE STOP PARTIALLY ON THE ROAD WHILE STILL IN DRIVE FOR THE DEALERSHIP SERVICE DEPARTMENT TO VIEW THESE ON THE DISPLAY AND I ALSO HAVE THE COPY OF THE SERVICE DEPARTMENT PAPER THAT DESCRIBES THERE WERE NO REPAIRS COMPLETED DUE TO NO FAILURE DURING SCHEDULED APPOINTMENT ON 2/9/17. THE MALFUNCTION INDICATOR LAMP (CHECK ENGINE LIGHT) WAS STILL ON THE DISPLAY WHEN VEHICLE DROPPED OFF IN THE EVENING BEFORE THE SCHEDULED SERVICE. UPON PICKUP ON 2/11/17 THERE WERE NO INDICATOR LIGHTS ON THE DISPLAY. I AM UNABLE TO PUT THE MPH OR ESTIMATED MILES IN THE ALLOTED SPACE ON LAST INCIDENT ON 2/15/17 SO AM ADDING HERE; I WAS DRIVING ABOUT 35MPH AND THERE WAS ABOUT 98,170 MILES.