2021 GMC ACADIA Complaints

The contact leased a 2021 GMC Acadia. The contact stated water had leaked into the trunk compartment on a rainy day. Additionally, the contact stated that he pressed the power release button to close the trunk; however, while the trunk lid was in the process of closing, the driver's side trunk lid spring fractured. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 15,000.

Driving at 70mph on Interstate 69 near Charlotte Michigan at around 10 pm on Wednesday 8/23/2023. Passenger side front tire suddenly deflated. Limped the SUV into a store parking lot at interchange. Continental 235/65R18 106H tire was changed by road side service and spare installed. This morning , while examining tire and rim , found two long radial cracks approximately 50 to 75 mm in length on the outboard surface of the tire. The cracks are about 90 degrees apart. The vehicle has just under 34000 miles on the OEM installed tires. The reason I am contacting NHTSA is that the cracks do not look like road hazard/debris, rather a split in the sidewall. I have not taken the tire back to the dealer or a tire store. I did photo document the failure and cracks.

The IPC goes out while driving. GM is aware of this issue in several models they make starting in 2020. They failed to call a recall on the issue and when you take it in to be looked at there is a service bulletin out to have the dealership to do a software update on the IPC to resolve the issues that some customers may be experiencing. This issue costs 189.99 to diagnose the first hour then the dealership spends another 2.5 hours diagnosing the known issue to charge customers for a total of 3.5 hours in repair costs. GM does not assist in anyway with covering the cost of the repair to the vehicle that is a 2021 make and model. In all to make your car safe to drive again the repair costs 474.88 and there is no guarantee after the software is updated that the issue will not come back and then I will be left with taking it back in for troubleshooting to be charged another 474.88 as long as the price does go up for electrical diagnostics charges. It’s pretty convenient on GM and their dealerships to charge customers a to fix a safety concern that can happen again and charge 3.5 hours of labor charged even when there is a service bulletin out telling repair technicians to do the software update when a customer stated the IPC goes out while driving and comes back on. If there is a know. Issue then my issue should be been resolved with just having to pay for time it took the repair technician to do the software update. Not waste time tracing all wiring just to run up all labor rates first.

Car stalled on major roadway. Could not restart of shift to neutral. Car blocked traffic for 3 hours until tow. Faulty fuel control module was the cause. Car was almost hit numerous times by passing traffic.

I opened my power lift gate to load groceries in the trunk. It opened without issue. As I loaded the groceries the lift gate came crashing down on my head. This happened in the festival foods parking lot around 5:05 pm today (7/16/23). Once I moved out from under it I saw the left arm was popped off. I popped it back in , there is a metal piece that was messed up. It came/ happened out of nowhere. I’ve never had an issue with it.

I have a really loud buzz & rattle noise. I can feel vibration on the passenger floor board real bad. The loud noise usually around 2,000-2,500 rpms. I have 39,000 miles on my car. It has always made a noise at take off but we thought it was normal untill now it's extremely worst. I took it into the dealship they diagnosed as something broken inside the muffler / resonator / weld inside muffler. So I did my research on the internet and I see alot of people complaining about this same issue on there cars. There was even a BULLETIN NUMBER (PIT5863) Pulished on 11/2/2021 the correction review # (21-na-118) all my issues are identical to bulletin. My year,make,model and issues with my car.

Was driving when the vehicle engine completely lost power. Very dangerous situation in heavy traffic. Had difficulty pulling to the side of the road and ended up blocking traffic. Vehicle needed to be towed and is less than 2 years old with less than 10k miles. Diagnosis is failure of fuel pump control module. I see there is an identical GMC Acadia incident already logged by someone else and the dealer said they have seen this multiple times. After 1 week at dealer, they are unable to secure part for repair and don't know when they will. A RECALL was issued for other GMC 2021 vehicles for this exact problem. GMC RECALL N212332040: POWER CONTROL MODULE MAY CAUSE FUEL PUMP FAILURE. However this recall does not include the Acadia. The Acadia needs to be recalled as well before people are killed and the replacement parts need to be made available.

Vehicle has previously been brought in to GMC dealership at least 2-3 times for the dash turning on and off while driving. Started happening around 5,000 miles here and there. First took it in just over 7,000 miles as it was happening more and more frequently. It was last in for the issue on 2/6/23. The dash turned completely off WHILE driving going approx 45-50 mph, is not turning back on, unable to see speed while driving.

GM recall N222378380 Vehicle was taken to dealer for the recall for "Surround Vision". Dealer performed the recall yet the backup camera continues to work intermittently. Not having a reliable back up camera is a serious safety concern.

The vehicle was traveling at a very low speed in a parking lot and impacted a light pole. All front airbags deployed and the drivers steering wheel airbag deployed severely breaking the drivers arm, causing shoulder injuries, and neck injuries. The occupant would have been completely fine had the airbags not deployed.