2011 GMC ACADIA Complaints

WHILE DRIVING ON THE HIGHWAY, MY SIX YEAR OLD DAUGHTER EXCLAIMED THAT HER HEAD WAS "TOUCHING THE FRONT SEAT" AND HER "FEET WERE ON THE FLOOR". WHEN I (THE DRIVER) LOOKED BACK, I SAW THAT HER SEAT HAD DISLODGED AND EJECTED HER INTO AN UPRIGHT POSITION. THIS CAUSED HER HEAD/FACE TO BE HITTING THE SEAT IN FRONT OF HER AND HER FEET TO BE ON THE FLOOR OF THE CAR. I HAD TO IMMEDIATELY PULL OVER ON THE SIDE OF THE HIGHWAY. I OBSERVED THAT THE SEAT (CUSHION PART - NOT THE BACK) HAD POPPED UP CAUSING MY DAUGHTER AND HER CARSEAT TO POP UP AS WELL. I COULD SEE UNDER THE SEAT AS I WAS TRYING TO POSITION THE SEAT INTO PLACE. I NOTED SEVERE RUSTING ON THE METAL SEAT TRACK/FRAME WHICH APPEARED TO BE THE CAUSE FOR THE SEAT TO UNHINGE OR UNLOCK. IT TOOK SEVERAL ATTEMPTS TO LOCK THE SEAT BACK INTO PLACE. THIS IS OBVIOUSLY A SERIOUS SAFETY CONCERN AND MY DAUGHTER COULD HAVE BEEN SEVERELY INJURED, IF NOT DIED IF THE CAR HAD BEEN IN A CRASH. THE CAR SEAT EJECTED FROM SIMPLE DRIVING. THIS COULD HAVE HAD A TRAGIC ENDING. *TR

I OWN A 2011 GMC ACADIA DENALI. I PLACED MY ORDER FOR THIS VEHICLE BEFORE THEY WERE IN PRODUCTION WHICH MAKE THIS ONE OF THE FIRST TO ROLL OFF THE ASSEMBLY LINE. THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BULB NEEDED REPLACING. I TOOK MY VEHICLE TO THE LOCAL DEALER FOR REPAIR. I WAS TOLD THAT THE DAYTIME RUNNING LIGHT BULB SOCKET HAD MELTED AND THE WHOLE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. WHEN YOU LOOK THROUGH THE LENS OF THE DAYTIME RUNNING LIGHTS YOU CAN SEE ABOUT A THREE INCH AREA OF CHROME COATING CRACKED AND PEELING OFF THE INTERIOR OF THE LIGHT HOUSING ON THE DRIVER?S SIDE AND ABOUT AN INCH AND A HALF AREA ON THE PASSENGER SIDE. IT IS JUST A MATTER OF TIME BEFORE THE PASSENGER SIDE SOCKET MELTS. THIS IS DEFINITELY A MANUFACTURER?S DESIGN PROBLEM OR INAPPROPRIATE PARTS PROBLEM. EITHER THE BULB IS TOO HIGH WATTAGE, WHICH GIVE OFF TOO MUCH HEAT, OR THE CHROME COATING IS NOT HEAT RESISTANT ENOUGH TO WITHSTAND THE HEAT. I SAY THIS BECAUSE I HAVE A BACKGROUND IN ELECTRONICS. I WAS TOLD THAT I WOULD HAVE TO PAY $1144.00 FOR THE HEADLIGHT ASSEMBLY PLUS LABOR. I DO NOT THINK I SHOULD HAVE TO PAY FOR SOMETHING THAT WAS CAUSED BY THE MANUFACTURER?S DESIGN OR INAPPROPRIATE PARTS INSTALLED DURING THE PRODUCTION OF THESE VEHICLES. I FEEL IT IS APPROPRIATE FOR GMC TO REPLACE THESE LIGHT FIXTURES AT NO COST TO THE VEHICLE OWNER. I HAVE ROUTINELY TAKEN MY VEHICLE IN FOR MAINTENANCE AND NO ONE HAS EVER MENTIONED THERE WAS A PROBLEM WITH THE DAYTIME RUNNING LIGHTS. I RECENTLY HAD A SAFETY INSPECTION DONE ON MY VEHICLE AND A FEW DAYS LATER I NOTICED THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BULB NEEDED REPLACING. I HAVE GONE ONLINE AND FOUND NUMEROUS COMPLAINT ABOUT THIS PROBLEM WITH THESE DAYTIME RUNNING LIGHTS. THIS IS NOT AN ISOLATED SITUATION. *TR

I NOTICED THE PASSENGER SIDE DRL WAS NOT FUNCTIONING PROPERLY - IT WAS OUT. I SUBSEQUENTLY CHECKED THE PASSENGER SIDE HEADLIGHT AND FOUND IT WAS WORKING INTERMITTENTLY AS WAS THE PASSENGER SIDE DRL. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE INSPECTION OF THE MALFUNCTIONING DRL DETERMINED THE HOUSING HAD OVERHEATED AND SOME OF THE WIRING AND THE REFLECTOR FOR THE DRL WERE MELTED DUE TO APPARENT OVERHEATING. AS A RESULT OF THE OVERHEATING, THE ENTIRE HEADLAMP ASSEMBLY HAD TO BE REPLACED. GIVEN THE APPARENT HEAT BUILD UP IN THE HEADLAMP ASSEMBLY, THIS IS A POSSIBLE FIRE HAZARD. ADDITIONALLY, GIVEN THE INTERMITTENT OPERATION OF THE HEADLAMP ADJACENT TO THE DRL THIS COULD BE A SAFETY HAZARD IF BOTH HEADLAMPS WERE TO FAIL SIMULTANEOUSLY WHILE TRAVERSING A VERY DARK COUNTRY ROAD AT NIGHT. A REVIEW OF THE INTERNET INDICATED THIS IS AN ONGOING PROBLEM WITH THIS VEHICLE DATING BACK TO 2007. *TR

DURING LOW RPM TURNING (SUCH AS PARKING OR PULLING OUT/IN FROM/TO A PARKING LOT OR STOP SIGN) THE POWER STEERING STOPS WORKING. THE VEHICLE BECOMES IMPOSSIBLE TO STEER AND CAUSES THE VEHICLE TO HEAD INTO TRAFFIC. WE HAVE NOT HAD AN ACCIDENT YET BUT HAVE HAD NUMEROUS CLOSE CALLS. *TR

TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND FAILED TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS LOW ON FUEL. THE CONTACT WAS UNAWARE THAT THE VEHICLE WAS LOW ON FUEL DUE TO AN INACCURATE DISPLAY ON THE FUEL GAUGE. THE TECHNICIAN STATED THAT THE FUEL GAUGE FAILED AND THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 12/17/14*LJ

MY 2011 GMC ACADIA INTERMITTENTLY LOOSES POWER STEERING, THIS STARTED AROUND 4 MONTHS AGO AND HAPPENS WHEN I AM DRIVING AT LOW SPEEDS (PARKING, TURNING INTO DRIVEWAY, BACKING OUT OF SPOTS, ETC...) THE STEERING COMPLETELY LOCKS UP AND I END UP DOING 16 POINT TURNS WITH THIS VEHICLES DEAD WEIGHT! AFTER LOOKING ON THE INTERNET I SEE THIS IS A COMMON ISSUE WITH THIS CAR YET NOTHING HAS BEEN DONE ABOUT IT. THIS IS EXTREMELY DANGEROUS AS I NEVER KNOW WHEN ITS GOING TO HAPPEN. I HAVE BEEN CONTACTED BY GMC ABOUT A "SAFETY" RECALL FOR A BOLT ON A WIPER COMING LOOSE YET HAVEN'T HEARD A THING ABOUT A RECALL ON A REAL SAFETY ISSUE LIKE RANDOMLY LOOSING MY STEERING ABILITY! *TR

JUNE 11TH 2014, IT WAS A WEDNESDAY. I DROVE OVER A SET OF RAILROAD TRACKS AND ALL OF A SUDDEN MY CAR STARTS BEEPING AND FLASHING ALL OF THESE LIGHTS AT ME. THE PARK ASSIST OFF , THE TRACTION CONTROL OFF, THE SERVICE STABILITRAK? AND THE ?CHECK ENGINE? LIGHTS ALL COME ON. WE ARE IN TOWN AND NOT GOING VERY FAST SO I DON?T NOTICE THE CAR DRIVING ANY DIFFERENTLY AT FIRST. I STOP AND STILL EVERYTHING SEEMS FINE, EXCEPT FOR ALL THESE LIGHTS FLASHING AT ME. WHEN I TRY TO GO AGAIN IS WHEN I REALIZED THAT THERE IS A PROBLEM. MY CAR WILL NOT ACCELERATE. I HAVE THE GAS PUSHED ALL THE WAY TO THE GROUND AND MY CAR IS MOVING AT LIKE SNAIL SPEED, I?M TRYING TO MAKE A LEFT HAND TURN, UP A HILL, TO GET TO THE PARKING LOT BUT MY CAR LITERALLY WILL NOT MOVE! VEHICLES ARE SWERVING TO AVOID CRASHING INTO US, I CALL A TOW TRUCK AND MY FINANCE. WHEN WE DO HEAR BACK FROM THE GMC DEALERSHIP THEY BASICALLY TELL US THAT WE?RE IDIOTS. THEY TEST DROVE THE CAR AND LOOKED IT OVER AND HOOKED IT UP TO THEIR FANCY MACHINES AND THERE?S NOTHING WRONG WITH IT. AUGUST 16TH. MY FIANC IS DRIVING,ON A HIGHWAY AT 65 ALL OF THOSE SAME LIGHTS COME ON AND MY FIANC ANNOUNCES, ?OMG [XXX], I THINK IT?S HAPPENING AGAIN. ? SURE ENOUGH HE IS UNABLE TO ACCELERATE AND THE VEHICLE STALLS OUT IN THE MIDDLE OF THE ROAD. LUCKILY FOR US THIS TIME WE ARE ON FLAT TERRAIN AND WE ARE ABLE TO COAST INTO MY MOTHER?S DRIVEWAY. BECAUSE IT IS SO LATE WE DECIDED TO JUST GO TO BED AND DEAL WITH IT IN THE MORNING. IN THE MORNING, THOUGH, WE GET INTO THE CAR AND IT DRIVES PERFECTLY FINE. WE DRIVE 6 HOURS BACK TO RAPID CITY, WITH NO ISSUES, ALTHOUGH WE ARE SICK TO OUR STOMACHS. SATURDAY, SEPTEMBER 27, 2014 THE EXACT SAME THING HAPPENS. DASH REEDS AS THIS TRACTION CONTROL OFF PARK ASSIST OFF SERVICE TRACTION CONTROL SERVICE STABILITRAK *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

BEGAN HEARING WHINING NOISE AND THOUGHT IT WAS IN THE ENGINE OR TRANSMISSION. TOOK IT TO DEALER AND WAS TOLD IT WAS THE POWER STEERING PUMP AND RACK AND WAS NOT COVERED UNDER POWER TRAIN WARRANTY. I JUST HAD THE "NUMEROUS" RECALLS REPAIRED AND NOW THIS. ACCORDING TO MANY POSTS ON VARIOUS WEBSITES, THIS IS A COMMON PROBLEM WITH GM PRODUCTS. REPAIRS ARE COSTLY AND SHOULD BE COVERED UNDER WARRANTY, OR SHOULD BE RECALLED! THIS IS RIDICULOUS CONSIDERING THE COST OF THESE VEHICLES. *TR

TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE DRIVING APPROXIMATELY 50 MPH, THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. UPDATED 11/20/14*CN UPDATED 08/28/2017*CT

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE CRACKED AND THE DAYTIME RUNNING LAMPS OVERHEATED AND MALFUNCTIONED. THE DEALER RECOMMENDED THAT THE HEADLIGHTS AND DAYTIME RUNNING LAMPS BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.