2009 GMC ACADIA Complaints

I WAS AT A STOP LIGHT AND UPON PULLING OFF NOTICED THE VEHICLE WAS VERY SLOW TO ACCELERATE, DESPITE THE RPMS BEING VERY HIGH. VEHICLE WAS TOWED TO THE DEALER TWO DAYS LATER DUE TO A SNOW STORM. THEY REPLACED A SENSOR, AND RETURNED THE VEHICLE TO ME. 3 HOURS LATER WHILE DRIVING DOWN I280, THE VEHICLE COMPLETELY LOST ACCELERATION. THIS WAS VERY UNSAFE, THE DIAGNOSIS WAS BROKEN WAVE PLATE. *TR

PASSENGER SIDE LOW BEAM HEADLIGHT FAILURE. REPLACED BY RECALL IN 2012. NOW DRIVER SIDE LOW BEAM OPERATES INTERMITTENTLY. PROBABLY NEEDS SAME REPAIR - BUT RECALL HAS ENDED. *TR

IN 2 YEARS OF OWNERSHIP I HAVE REPLACED 4 IGNITION COILS AND THE VEHICLE NOW NEEDS YET ANOTHER. AT ROUGHLY 85000 MILES (AND YEAR 5) THE TRANSMISSION WAVE PLATE FAILED. GM WOULD ONLY AUTHORIZE A REBUILD (LAST WEEK). *TR

WHILE DRIVING THRU AN INTERSECTION WITH A YIELD MY VEHICLE SUDDENLY STOPPED AND THE ENGINE RPM CLIMBED TO AROUND 3500 RPM. THE TRANSMISSION SLIPPED BETWEEN GEARS CAUSING A SUDDEN AND UNEXPECTED SLOW DOWN.LUCKILY ANOTHER DRIVER WAS ALERT AND HAD TO SLOW DOWN QUICKLY TO KEEP FROM HITTING US AS WE WERE MERGING WITH TRAFFIC.THIS NEVER HAPPENED BEFORE AND CAME ON WITHOUT WARNING.AS SOON AS IT HAPPENED ONCE IT HAS BEEN HAPPENING MORE OFTEN, I BROUGHT THE VEHICLE IN AND THE DIAGNOSIS WAS THE "WAVE PLATES" IN THE TRANSMISSION. THE MECHANIC INFORMED ME THAT THIS TRANSMISSION HAD AN ISSUE WITH A PART THAT WAS NOT PROPERLY HEAT TREATED AND CAUSED IT TO FAIL.I CALLED THE GM DEALER AND THEY WOULD NOT WARRANTY BECAUSE WE WERE JUST OUTSIDE THE 100,000 MILE WARRANTY PERIOD. THEY ALSO STATED THAT THEY KNEW THERE HAVE BEEN MANY ISSUES WITH THIS VEHICLE BUT GM HAS NOT ISSUED ANY TYPE OF RECALL.NOW I NEED A NEW TRANSMISSION AT A COST OF AROUND 4,000 DOLLARS. I HAVE OWNED SEVERAL GM VEHICLES IN THE PAST AND GOTTEN WELL OVER 250,000 MILES WITH NO ISSUES AT ALL. THIS COULD HAVE BEEN VERY SERIOUS AND CAUSED INJURIES IF THE CIRCUMSTANCES WERE DIFFERENT AND SOMEONE WHO PANICKED WAS INVOLVED. I FEEL THAT THIS SHOULD WARRANT A RECALL AND FORCE GM INTO LOOKING INTO THIS FURTHER. THANK YOU FOR YOUR TIME. *TR

VARIOUS GM VEHICLES HAVE A KNOWN DEFECT THAT ALLOWS WATER FROM THE SUN ROOF DRAIN TO ENTER THE PASSENGER COMPARTMENT AND MORE IMPORTANTLY ALLOWS WATER TO ENTER THE PASSENGER COMPARTMENT FUSE BLOCK. THIS DEFECT IS COVERED UNDER SERVICE BULLETIN #08-08-57-003C. THIS VEHICLE HAS HAD NUMEROUS ELECTRICAL SYSTEM ISSUES THAT ONLY OCCUR DURING HEAVY RAINS AND THE DEALER HAS BEEN UNABLE TO RECREATE THE PROBLEM AFTER THINGS HAVE DRIED OUT SO TO SPEAK. MOST RECENTLY AFTER A HEAVY RAIN, THE BATTERY WAS DEAD AND WHEN REPLACED WITH A NEW BATTERY, THE ENGINE WOULD NOT SHUT OFF EVEN AFTER THE KEY WAS REMOVED. THIS IS A SERIOUS SAFETY CONCERN THAT CAN RESULT IN INJURY OR DEATH. THE ONLY WAY TO SHUT OFF THE ENGINE IS TO REMOVE THE ECM FUSE FROM THE UNDER HOOD FUSE BLOCK. NOT BEING ABLE TO SHUT THE ENGINE OFF VIA THE KEY CAN HAVE SERIOUS LIFE CONSEQUENCES IN THE EVENT OF AN EMERGENCY. THIS IS A WIDE SPREAD ISSUE THAT SEEMS TO GET WORSE OVER TIME AND ENDS UP WITH NOT BEING ABLE TO SHUT THE ENGINE OFF. THE GM MODELS AFFECTED BY THE SERVICE BULLETIN AS FOLLOWS: 2008-2012 BUICK ENCLAVE 2007-2012 GMC ACADIA 2007-2010 SATURN OUTLOOK *TR

TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED WHEN THE STEERING WHEEL WAS TURNED IT MADE A KNOCKING NOISE. THE DEALER PERFORMED A DIAGNOSTIC TEST WHICH LOCATED THE FAILURE IN THE STEERING GEAR BOX AND THE RACK PINION BALL RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 28,600.

THE SUV WAS PARKED IN MY MOM'S DRIVEWAY. I PUSHED THE REMOTE TO OPEN THE REAR POWER LIFT GATE. I CAME UPON THE BACK OF THE SUV WITH MY 3 YEAR OLD DAUGHTER AND THE LIFT GATE WAS UP. I WENT TO PUT SOMETHING IN THE TRUNK WHEN THE LIFT GATE COLLAPSED ON MY HEAD KNOCKING ME OUT AND TO THE GROUND. LUCKILY, MY MOM SAW WHAT HAPPENED, GOT MY HUSBAND AND MADE SURE MY DAUGHTER DIDN'T WANDER IN TO THE ROAD. I WAS KNOCKED OUT FOR A FEW SECONDS, BUT LUCKILY PEOPLE WERE AROUND. IMAGINE IF IT HAD HAPPENED NEAR A BUSY ROAD OR PARKING LOT. WE HAVE A 1 YEAR OLD AND A 3 YEAR OLD. COULD OF BEEN DISASTROUS. SO UPON SPENDING SEVERAL HOURS IN THE ER, I WAS DIAGNOSED WITH A CONCUSSION. MY HUSBAND LOOKED AT THE LIFT GATE, WATCHED IT GO UP TO THE TOP, STOP AND THEN COME CRASHING CLOSED. IT APPEARS IT WAS A COMPLETE FAILURE OF THE ROD THAT OPENS THE LIFT GATE, BOTH PISTONS OR ARMS THAT HELP LIFT AND SUPPORT THE LIFT GATE, AND THE SENSORS WHICH SHOULD TELL THE DOOR TO IMMEDIATELY OPEN BACK UP. THE DOOR CAME DOWN WITH SUCH FORCE IT COULD PERMANENTLY INJURE OR KILL A CHILD OR SENIOR CITIZEN. WE CONTACTED GMC IMMEDIATELY THEY TOOK DOWN OUR INFORMATION REGARDING THE CAR AND INCIDENT. TOOK GMC 2 DAYS TO CALL BACK AND GO OVER EVERYTHING AGAIN AND 2 MORE DAYS TO GET THE STORY FROM MY HUSBAND. SO 12 DAYS IN TO THIS AND ALL THEY'VE DONE IS COLLECT THE INFO OVER THE COURSE OF 2 CALLS. THEY ARE ALSO TELLING US THAT WE HAVE TO WAIT ANOTHER 8 DAYS JUST TO GET A FUTURE DATE TO HAVE THE LIFT GATE INSPECTED BY GMC. HUH? 20 DAYS AND COUNTING WITH NO WORKING LIFT GATE. FAMILY OF FOUR PLUS A DOG DURING CHRISTMAS MAKES IT VERY DIFFICULT. GMC SEEMS MORE CONCERNED WITH VACATIONS THAN THERE PRODUCT FAILURE AND CUSTOMER INJURY. I HOPE THAT WE CAN COME TO SOME SORT OF FAIR RESOLUTION AND A PERMANENT FIX TO A POTENTIALLY LETHAL PROBLEM WITHOUT GOING THROUGH THE LEGAL SYSTEM. WE'LL SEE IF GMC DOES THE RIGHT THING. *TR THE DEALER REPLACED THE LIFTGATE SUPPORTS. UPDATED 07/16/14

I BOUGHT MY GMC ACADIA, USED WITH APPROX 50,000 MILES ON IT AND HAVE OWNED IT FOR LESS THAN 4 MONTHS AND WITH IN THE LAST MONTH HAVE REPLACED 3 IGNITION COILS AND I AM ASSUMING WILL HAVE TO REPLACE MORE. FROM MY UNDERSTANDING THERE IS NO ISSUE THAT IS CAUSING THE COILS TO FAIL OTHER THAN THE PART IS GOING BAD. AND WHAT I WAS INFORMED IS THAT GMC IS NOW USING A DIFFERENT TYPE OF IGNITION COIL WHICH WOULD LEAD ME TO ASSUMING THAT THE IGNITION COILS THEY PUT IN THE ACADIAS ARE FAULTY. AND NOW THE OWNERS ARE LEFT TO FOOT THE BILL, WHICH DOES NOT SEEM RIGHT. THE TOUGH PART OF MY SITUATION IS THAT I PURCHASED THIS GMC AFTER TRADING IN MY PONTIAC GTO THAT WAS IN THE SHOP FOR 10 MONTHS WHILE GM SAT AROUND DOING NOTHING FOR ME. ALL 5 VEHICLES THAT I HAVE OWNED WERE GM VEHICLES AND NEEDLESS TO SAY NOW, I WILL NOT BE PURCHASING A GM VEHICLE EVER AGAIN. GM CUSTOMER SERVICE IS THE MAIN REASON FOR THIS. I UNDERSTAND THAT THESE THING HAPPEN BUT GM SHOULD MAKE THE SITUATION RIGHT AND HAVE NOT EVEN COME CLOSE TO MAKING ME FEEL VALUED AS A CUSTOMER. *TR

INITIALLY NOTICED WHEN SHIFTING FROM PARK TO ANOTHER GEAR SHIFTING WAS HARD. ABOUT A WEEK LATER NOTICED HESITATION IN SHIFTING GEARS WHILE DRIVING AT VARIOUS RATES OF SPEED THEN THE ENGINE WOULD REV ONCE IT SHIFTED INTO GEAR. EVENTUALLY PARKED THE CAR IN DRIVE THEN WENT TO BACK OUT TO TAKE TO DEALERSHIP AND IT WOULD NOT GO INTO REVERSE. VEHICLE TOWED TO DEALERSHIP WHERE THEY REPLACED THE WAVE PLATE AND OTHER PARTS THAT WERE CONTAMINATED. SINCE THIS INCIDENT THE VEHICLE HAS NOT DROVE SMOOTHLY OR SHIFTED GEARS SMOOTHLY. IT ALSO GETS LESS THAN 15 MILES TO THE GALLON DURING MY DAILY COMMUTE NOW WHERE PRIOR TO THE TRANSMISSION FIX I WOULD GET 19-20. VEHICLE HESITATES AND REVS CONTINUALLY WHILE DRIVING AND ACCELERATING. WHEN I RETURNED THE VEHICLE TO THE DEALERSHIP STATING THERE WAS STILL AN ISSUE I RECEIVED "WE COULD NOT REPLICATE THE ISSUE" AND SENT ON MY WAY. AFTER RESEARCH ON THIS SITE AND OTHER AND READING THE SYSTEMIC ISSUES OTHERS HAVE HAD JUST LIKE IT I AM CONCERNED FOR MY FAMILY AND THOSE AROUND ME SAFETY IF THE TRANSMISSION DECIDES TO STOP WHILE TRAVELING HIGH SPEED IN TRAFFIC OR WHEN CROSSING TRAFFIC. *TR

THE STEERING LOCKS UP AT LOW SPEEDS WHEN TRYING TO MAKE A TURN. IT IS EXTREMELY DANGEROUS BECAUSE IT IS ALMOST IMPOSSIBLE TO GET THE VEHICLE TO STEER, I BARELY GOT MINE OFF THE ROAD WHEN IT OCCURRED. IT IS KIND OF A HIT AND MISS SITUATION, IT DOES NOT HAPPEN ON EVERY TURN YOU MAKE; IT MIGHT HAPPEN ONCE AND THEN THE NEXT TURN IT WON'T AND THEN THE NEXT IT LOCKS UP AGAIN. AT THIS POINT I HAVE MY VEHICLE PARKED UNTIL IT'S REPAIRED BECAUSE IT'S TOO DANGEROUS TO OPERATE BECAUSE YOU NEVER KNOW WHEN IT WILL LOCK UP AND IF YOU WOULD BE ABLE TO MAINTAIN CONTROL OF YOUR VEHICLE. THIS PROBLEM NEEDS TO BE RECALLED, ESPECIALLY AFTER SO MANY COMPLAINTS HAVE BEEN MADE OF THE SAME ISSUE WITH THE VEHICLE, BEFORE SOMEONE ENDS UP INJURED DUE TO THE FAULTY STEERING. AFTER READING ALL OF THE COMPLAINTS I'M SURPRISED GM HAS NOT ADDRESSED THIS ISSUE. *TR