2008 GMC ACADIA Complaints

RE: DISSATISFIED CUSTOMER EXPERIENCE FROM A LOYAL CUSTOMER. BEGINNING IN 2014, AFTER NARROWLY AVOIDING SERIOUS FROM THE COLLAPSE OF THE REAR LIFT GATE WHILE LOADING THE VEHICLE, SUFFERING MINOR SCRAPS AND BRUISING. I BROUGHT MY VEHICLE TO THE NEAREST GMC SERVICE CENTER AND RECEIVED A QUOTE FOR REPLACEMENT STRUTS. I LATER HAD THEM REPLACED IN 2015 AT MY OWN EXPENSE, ONLY MORE RECENTLY BECOMING AWARE THAT IT WAS DUE TO A PART FAILURE AND SUBJECT TO RECALL AND REPLACEMENT. OF WHICH I WILL FOLLOW UP WITH A REIMBURSEMENT REQUEST. FOLLOWING THAT INCIDENT MY STEERING COLUMN TIGHTENED DURING TURNS FORCING ME TO EXERT EXTREME PRESSURE IN SLOW SPEED TURNS, CREATING A HAZARD TO BOTH MYSELF AND OTHERS. AFTER SEVERAL TRIPS TO THE SERVICE DEPARTMENT AND THE PERFORMING OF STATED REMEDIES PRESCRIBED BY THE GMC SERVICE MECHANIC, THE PROBLEM STILL PERSIST AND MORE RECENTLY IT BEING SUGGESTED THAT THE PROBLEM WAS RELATED TO SUSPENSION STRUTS AND POSSIBLY TRANSMISSION ISSUES SINCE THE 'CHECK ENGINE' LIGHT WAS ON WITH FOR CODES RELATED TO THE TRANSMISSION CONTROL MODULE WERE PRESENT. THROUGH MY OWN RESEARCH I FOUND OUT THAT ALL OF THESE ISSUES ARE RELATED TO EITHER RECALLED ITEMS OR ITEMS LISTED IN TECHNICAL SERVICE BULLETINS, YET NOW I'M BEING TOLD THAT MY COST WOULD BE $1900 FOR REPAIRS AND AN ADDITIONAL $1500 TO REPLACE A FAULTY NAVIGATION/ENTERTAINMENT SYSTEM, DUE TO A SUCK DISC. COLLECTIVELY, I FIND THESE EVENTS, THE MECHANICAL FAILURES AND THE FACT THAT THE BURDEN FOR THESE FAILURES AND EVENTS ARE BEING PLACED ON THE CUSTOMER AS BEING ABSURD AND EGREGIOUS. I CHOOSE TO PURCHASE THIS VEHICLE TO SUPPORT AMERICAN COMPANIES SUCH AS YOURS AND DRIVE AMERICAN MADE VEHICLES OUT OF LOYALTY TO YOU, BUT IF THIS IS THE REWARD I RECEIVE FROM MY LOYALTY I THINK IT IS ABOUT TIME I BEGIN RETHINKING THINGS.

TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT OIL WAS LEAKING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL WAS LEAKING FROM THE TIMING CHAIN COVER. THE TIMING CHAIN COVER NEEDED TO BE RESEALED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. UPDATED 04/08/16*LJ

TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE TRANSMISSION WAS SLOW TO CHANGE GEARS AND THERE WAS AN ABNORMAL NOISE PRESENT. THE VEHICLE WAS TAKEN TO THE DEALER AND TEST DRIVEN, BUT THE DEALER WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE AFTER HAVING THE VEHICLE FOR LONGER THAN A WEEK. THE CONTACT INDICATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

IN 2010 I NOTICED AN OIL LEAK FROM THE FRONT OF ENGINE. AFTER SEEING THE NOTICE ON THE INTERNET ABOUT OIL LEAKS CAN CAUSE ENGINE FIRES I BECAME CONCERNED. PLEASE ADVISE! THANKS!!!

TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE REAR LIFTGATE FAILED TO OPEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT WHEN THE REAR LIFTGATE WAS OPENED, IT CLOSED EXTREMELY FAST WITHOUT BEING PROMPTED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,400. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE PARKED, THE VEHICLE'S REAR LIFTGATE WAS UP. WHEN THE CONTACT PLACED SOMETHING IN THE REAR OF THE VEHICLE, THE LIFTGATE COLLAPSED AND STRUCK HER. THERE WERE NO INJURIES. THE LIFTGATE WAS ABLE TO BE OPENED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GAS STRUTS THAT HOLD UP THE LIFTGATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. UPDATED 1/20/16 LN

TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE THE VEHICLE WAS PARKED WITH THE LIFTGATE OPENED, THE LIFTGATE FELL CLOSED INDEPENDENTLY WITH FORCE AND STRUCK THE CONTACT ON THE HEAD. THE FAILURE RECURRED ON ONE OTHER OCCASION AND STRUCK ANOTHER PASSENGER ON THE HEAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE BECAME INOPERABLE WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

POWER LIFTGATE DOES NOT WORK. LIFTGATE WILL NOT OPEN ON ITS OWN, AND WHEN I OPEN IT, IT SLAMS DOWN. THIS COULD CAUSE INJURY TO ME OR MY CHILDREN.