2009 GMC ACADIA Complaints

THE POWER STEERING RANDOMLY FAILS AT LOW SPEEDS. THIS HAS CREATED SEVERAL HAZARDOUS SITUATIONS WHILE MAKING LEFT HAND TURNS WITH ONCOMING TRAFFIC AND RIGHT HAND TURNS AT INTERSECTIONS WITH WAITING TRAFFIC ON THE ADJACENT STREET. THE CAR WAS REPAIRED AT A LOCAL SHOP BY REPLACING THE POWER STEERING PUMP. I WAS TOLD THIS IS A COMMON PROBLEM AND THE NEW PUMP IS A MORE ROBUST DESIGN. THE COST FOR THE OUT-OF-WARRANTY REPAIR WAS ABOUT $850. *TR

TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT DEPRESSED THE BREAK PEDAL BUT THE BRAKES WOULD NOT RESPOND AND THE RPMS ABNORMALLY INCREASED TO APPROXIMATELY 6,000. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKES. THE CONTACT HEARD A LOUD POPPING SOUND ONCE THE VEHICLE CAME TO A STOP AND NOTICED SMOKE EMITTING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS, AND STATED THAT THE FLOOR MAT HAD BECOME ENTANGLED WITH THE ACCELERATOR PEDAL. HE FAILURE CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE CONTACT DID NOT AGREE WITH THE TECHNICIAN'S DIAGNOSIS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,830. UPDATED 05/24/12*LJ

WHILE AT WYATT JOHNSON DEALERSHIP TO BUY CAR, SALESPERSON, [XXX], STATES THERE IS A PROBLEM WITH THE PLASTIC PIECES ATTACHED TO FLOOR MATS. STATES HE NEEDS TO ORDER THEM AND BRING CAR BACK IN. LESS THAN WEEK LATER, CHECK ENGINE LIGHT COMES ON. THEY KEPT CAR FOR A FEW WEEKS BECAUSE THEY STATE THEY NEEDED TO ORDER A PART THAT THEY DID NOT HAVE IN. FINALLY PICKED UP CAR TO REALIZE THERE WAS SO MANY MILES ON IT THAT I THOUGHT IT WAS NOT THE ACADIA WE BOUGHT, OR THEY SET IT UP ON A DOLLY TO LET TIRES ROTATE TO HIKE THE MILES. THEY KNEW WE WERE MOVING SOON, MILITARY, AND DID NOT HAVE TIME TO DO SOMETHING ABOUT IT. WITHIN A 100 MILES THE CHECK ENGINE LIGHT CAME ON AGAIN. LONG STORY SHORT, THIS HAPPENED TIME AND TIME AGAIN WHERE DEALERSHIP WOULD HAVE CAR FOR WEEKS WITH US TO DRIVE AROUND A $5000 LOANER VEHICLE WHILE MAKING PAYMENTS ON A $40,000 VEHICLE. BECAUSE WE WERE NOT STATIONED AS SAME STATE AS WHERE WE BOUGHT IT, NO GMC DEALERSHIP WOULD TAKE THE VEHICLE BACK AS A LEMON. TWICE WE RAN FROM THE VEHICLE FEARING FOR OUR LIFE BECAUSE IT STALLED, SMOKED, AND HAD THE SMELL OF GAS IN THE CABIN AREA. NO DEALERSHIP AT NEW DUTY STATION WOULD TAKE THE CAR BACK WITHOUT SEVER PENALTIES, AND SAID WE WOULD NEED TO RETURN IT TO THE STATE WE BOUGHT IT IN ORDER TO TURN IT IN AS A LEMON, HOWEVER, THE VEHICLE WAS NOT SAFE TO DRIVE FROM FLORIDA TO TENNESSEE. KEEP IN MIND THE CAR WENT IN AND OUT OF SHOP 8-10 TIMES WITH THEM KEEPING THE VEHICLE WEEKS AT A TIME. WE PAID $680 WITH 0% INTEREST RATE A MONTH FOR THE CAR TO SIT AT THE DEALERSHIPS. FRUSTRATED, WE TOLD THE DEALERSHIPS IN MELBOURNE FL AND ALLY FINANCIAL WE WERE TOO SCARED TO DRIVE IT, NOTHING THE REPAIRMEN DID HELPED THE GAS SMELL OR CHECK ENGINE LIGHT, AND THEY COULD TOW IT OFF OUR DRIVEWAY. ON A CAR FAX REPORT, IT SHOWS A TITLE CHANGE OCCURRED DURING THE TIME THEY KEPT IT. I FEEL SORRY FOR WHOEVER BOUGHT THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE DRIVER'S SIDE HEADLIGHT EXHIBITED A LARGE ACCUMULATION OF WATER WHICH RESULTED TO CONDENSATION INSIDE OF THE HEADLIGHT LENS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED TO THE CONTACT THAT THE DRIVER'S SIDE HEADLIGHT WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS 94,000.

RUST ON SEAT HINGES ON FRONT DRIVER SIDE, FRONT PASSENGER SIDE. WILL THE SURFACE RUST EATS INTO THE METAL HINGES AND FAIL TO HOLD PASSENGER IN CASE THERE IS A COLLISION? *TR

THE HEADLIGHT WENT OUT AND GMC QUOTED ME AT APPROXIMATELY $120 TO REPLACE. HUSBAND ATTEMPTED TO REPLACE IT BUT YOU HAD TO TAKE OFF THE WHEEL IN ORDER TO GET TO THE ACTUAL LIGHT. I GAVE GMC THE GO AHEAD TO REPLACE AND THEY CALLED ME BACK AND TOLD ME THAT THE WIRING HAD MELTED AND THAT IT WOULD NOW BE OVER $300 TO DO IT. I TOLD THEM NO AND MADE A COMPLAINT. THEY CALLED ME A FEW DAYS LATER TELLING ME THEY WOULD DO IT BUT I HAD TO PAY $50 DEDUCTIBLE (ASSUMING THEY WENT THROUGH SOME TYPE OF WARRANTY). IT EVENTUALLY BECAME A RECALL AND I AM NOW LOOKING INTO GETTING REIMBURSED FOR MY $50. NOTICED MY CAR STARTED OVER HEATING AND TOOK IT INTO A MECHANIC FRIEND, LET US KNOW THAT THE WATER PUMP NEEDED TO BE REPLACED THIS WAS AT APPROX 45,000 MILES. I DID MY RESEARCH AND THE GMC WARRANTY COVERED THE COST. AT APPROXIMATELY 56-57,000 MILES THE CAR STARTED MAKING A WHINING NOISE WHEN DRIVEN SLOW OR FIRST THING IN THE MORNING WHEN IT WAS COLD. TOOK IT IN TO GMC TO GET IT CHECKED OUT AND IT TURNS OUT THAT THE STEERING RACK HAD A LEAK ON EACH SIDE OF THE WHEELS AND PINIONS, AND POWER STEERING PUMP NEEDED TO BE REPLACED. QUOTE ALMOST $1500 DOLLARS. I COULD NOT AFFORD THAT PRICE SO TOOK IT BACK TO MY MECHANIC TO SEE IF IT WOULD BE CHEAPER. HE ENDED UP REPLACING THE PINIONS AND RACK BUT SAID THE PUMP DID NOT NEED TO BE REPLACED AND ENDED PAYING $600 OUT OF POCKET. I'M HOPING THAT GMC WILL SEE THAT MANY OF US ARE HAVING THE SAME PROBLEM AND WILL MAKE IT A RECALL. I WILL NOT BE BUYING ANYMORE GMC VEHICLES. ALL I WANT IS A RELIABLE CAR THAT WON'T BREAK THE BANK. *KB

TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A SQUEAKING SOUND COMING FROM THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED TO THE CONTACT THAT THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 02/01/12 *BF THE CONSUMER STATED THE PROBLEM HAS BECOME MORE INTENSE AND THE RUBBING NOISE IS MORE PRONOUNCED, THE STEERING WHEEL MADE A NOTICEABLE CLICK WHEN RETURNING TO NEUTRAL FROM BOTH THE LEFT AND THE RIGHT AT SLOW SPEEDS. THE CONSUMER STATED THE POWER STEERING PUMP HAS BEEN REPLACED THREE TIMES. THE CONSUMER ALSO STATED HE WOULD BE HAVING THE STEERING RACK AND PINION GEAR BOX REPLACED. UPDATED 02/08/12

THE DRIVER SIDE LOW BEAM HEADLIGHT WENT OUT. WHEN REPLACING THE LIGHT BULB FOUND THAT THE WIRING CONNECTOR WAS PARTIALLY MELTED AND ONE OF THE WIRES WAS HANGING OUT. THE INSULATION ON THAT WIRE WAS ALSO MELTED OFF SO BARE WIRE WAS EXPOSED. THE ORIGINAL BULB ALSO HAD A BURNT SPOT WHERE THE CONNECTOR ATTACHES. *TR

DRIVER SIDE LOW BEAM HEADLIGHT BULB WENT OUT. PURCHASED BULB TO REPLACE MYSELF, BUT DISCOVERED HARNESS WAS BURNT. I THEN TOOK TO SHOP TO HAVE HARNESS REPLACED. THEY TOLD ME IT LOOKED LIKE SOMETHING THAT SHOULD BE A RECALL AND TOLD ME TO REPORT AND KEEP RECEIPT OF COST TO REPLACE. NOW I AM CONCERNED ABOUT THE LEFT BULB AND WONDER IF I SHOULD GO AHEAD AND PAY AGAIN TO GET THAT REPLACED FOR SAFETY PRECAUTION. *TR

WIRING HARNESS TO PASSENGER SIDE LOW BEAM HEADLIGHT IS DEFECTIVE. THOUGHT BULB WAS OUT BUT AFTER INSPECTION FOUND THE WIRING HARNESS PLUG HAD COMPLETELY MELTED WHERE PLUGGED INTO BULB. ONE WIRE WAS JUST HANGING AND COULD SEE BURN MARKS WHERE IT HAD BEEN ARCING AS IT BOUNCED AROUND. COULD DEFINITELY HAVE CAUSED MUCH BIGGER PROBLEMS THAN DRIVING WITH ONE HEADLIGHT I.E. FIRE, SHORTING WHOLE ELECTRICAL SYSTEM, AND ON AND ON. THIS IS A VERY BIG SAFETY CONCERN. THESE WERE THE OEM HEADLIGHTS NOT AFTERMARKET BULBS THAT PULL MORE CURRENT SO SHOULD NOT HAVE MELTED THE HARNESS PLUG. *TT