2014 GMC ACADIA Complaints

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the parts were available. The contact had not experienced a failure. Parts distribution disconnect.

I've received a recall notice for my vehicle and the part to fix this issue has been on back order for over a year.

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 GMC Acadia. The contact stated while driving approximately 40 MPH, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,000. Parts distribution disconnect.

The contact owns 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 GMC Acadia. The contact stated while driving 75 MPH, several unknown warning lights illuminated. Additionally, the vehicle made an abnormal clunking sound and failed to exceed 40 MPH. The vehicle was towed to an independent mechanic an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was towed to dealer, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 159,000.

I have called GM multiple times and the local dealership. GM Motors has airbags and are currenlty fixing vehicles and has not included my vehicle in any current priority group. The local dealer tried to get my vehicle included in this current round and was denied despite my vehicle being in Louisiana where it is very hot and humid. Both of these are risk factors causing the explosion of the inflator. I am disabled and my family needs my vehicle to take me to appointments because we bring my walker and O2 tank and now I have a $54,000 vehicle that they are all too afraid to drive. My daughter is short and has to sit right at the steering wheel. There are newer vehicles than mine on the priority list. This is ridiculous and dangerous. See priority list below.

I want to register a complaint regarding Safety recall N232404980. I was notified on June 23rd 2023 that my vehicle was included in this recall. It's now more than 1 year later and the recall is still incomplete. I've made several attempts to have the recall addressed including scheduling a service appt on Aug 12th 2024 (at Fox Chevrolet in Caledonia MI).  While at this appointment I was told directly that they had the parts but couldn't do the repair because my vehicle status is "Incomplete. Remedy not available". I also contacted GM customer service under their ticket number [XXX]. My understanding is that if the inflator is defective that shrapnel can be thrown in the drivers face in a collision where the airbag deploys.  This could cause injury or death. It's not reasonable to expect a safety system to injure you nor is it reasonable to expect someone to park the vehicle for more than a year. GMC should, at a minimum, offer to disable the drivers side airbag until a remedy is available. I realize there are almost 1 million vehicles involved in this recall and in April of 2024 only 3500 vehicles had been remedied. At this rate it will take about 140 years for GMC to address this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)