2015 GMC CANYON Complaints

While driving, a warning message appears in my dash and then the power steering immediately becomes inoperable. The traction control warning also appears in the instrument panel. Found that turning it off and on on would reset it but it’s now a constant warning message. I took the truck to a local dealership with no resolve. They claim there is a recall on the year/make/model for my vehicle but that my trucks VIN “doesn’t qualify “. (Recall N202325410). I don’t understand why I am excluded from a safety recall. The dealership did a diagnostic test and a test drive but at the time the PS was working properly so they dismissed me. Fast forward a few more days and the PS goes again, this time I take it straight back to the dealership, issue active. Again, they scan the truck and proceed to tell me they can’t help me. No explanation about codes they were getting, no offers to assist in any way. I then went home and haven’t driven my truck since, disgusted knowing I had to drive home SUPER careful so not to have any accidents. I use my truck to haul my camper. First it’s pretty alarming while driving down the interstate at 70mph and you lose steering. Second, I’m missing some of the best fall camping opportunities due to a non working truck that should be fixed per a manufacture recall. I’m just looking for an explanation and some help.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at slow speeds, the power steering became inoperable. The steering wheel was difficult to turn. The power stabilizing, drive safely message was displayed. The contact restarted the vehicle and the power steering operated as designed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 21V213000 (Steering). The approximate failure mileage was 135,000.

Power steering assist failed several times over a course of a week, both city and highway speeds. Took vehicle to dealer and was told there's no recall associated with my vehicle's VIN, wants to schedule a diagnostic inspection for $170, and see if tte technician can find any issues with tge electrical power steering assist. I found a recall on this very issue, but according to the GM dealer service department it doesn't apply to my VIN. I believe my VIN is affected by this recall.

The truck will lose power steering and power down. Several codes will come on. When I started researching this problem, I noticed that there is a recall that was put out for this very same problem but my vehicle is not listed as eligible for this recall. I don't understand why it would not be eligible. Can someone please let me know?

Without any warning, loss of power steering and the stabilitrak light comes on. This happens going 5 mph in a parking lot or 65 mph on the freeway. Causing loss of power steering making it hard to control the truck. I see there has been recalls on the power steering issues but my truck falls just outside the window. I feel that this recall should be for all trucks that have the issue, major safety issue when traveling with kids in the truck.

The contact's customer owns a 2015 GMC Canyon. The contact stated that while driving at an undetermined speed, they noticed smoke emerging from the engine compartment. There was an abnormal popping noise detected and the vehicle caught fire. There were no warning indicator lights illuminated. There were no reported injuries. The fire department extinguished the fire. It was unknown if the vehicle was towed or whether a police report was filed. The local dealer was not contacted. The vehicle was diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 110,407.

There are times while I am driving that I will get a message pop up on the screen that say “ service steering system soon, drive with care” then the vehicle becomes incredibly hard to turn. Usually I can ease my self to the side of the road and shut down the truck and turn it back on and then everything is reset until it comes on again. I dont see any kind of correlation as to what causes it to do this, not the weather, conditions, speed, temperature, or altitude. The last time I was on the highway going 70 mph and the road separated directions and the message popped up and I had no steering assist and almost hit the guard rail trying to make the turn. I understand that their was a recall on this and mine had the service performed but now it is actually doing it. There needs to be a permanent fix to this because the the cost of the rack and pinion is almost $1, 000.00 dollar and from what I can find at the dealer and shopping online no one has them and they require the dealers programmer just to set the new one. This should not be something that you have to go to the dealer to fix for instances like this.

Power steering failure at both low speed and highway speed. This week it failed 4 times making unexpected move ability dangerous. Display chimed then displayed power steering failure, followed by stability and traction control displaying. Then stating service ASAP. 1st time it failed at 35 MPH on a straight street. Then within 10 minutes it failed on a left hand turn. The third time was the next day at highway speed of 65 MPH. The 4th time was today at 45 MPH. I researched this failure and it appears theirs a recall by GM that began in 2021.

While driving at a slower speed the power steering stopped working and the warning lights on my dashboard came on.

2015 GMC Canyon steering assist has quit working while driving on multiple occasions. Received Safety Recall to repair affected steering component short. Took GMC Canyon to Parks GMC, 2640 Laurens Rd. 29607 for repair. Service department called and said they updated program in control module to keep the power assist from reengaging if the short occurs while driving and truck is ready. What?? I need to steering fixed!! When the steering goes out it has happened unexpectedly and the truck is almost uncontrollable on multiple occasions. The recall says you will replace the steering gear torque sensor cover and the service will be performed for you at no charge. The service guy regrouped and called me back and said that they would make the safety recall repair for $475.00. What?? There is no fine print anywhere where on the recall letter where it states there is a $475.00 surcharge in order to proceed. The letter clearly states "This service will be performed for you at no charge. It says it twice in the letter. So i hang up with this scammer and call the GMC Customer Assistance Center at 1 800 862 4389. I get representative Relica Porter and explain my problem getting the GMC dealership to make the repair at NO CHARGE! 24 hours later I finally get back with Relica. She claims she has made multiple attempts to contact Parks GMC in Greenville, SC. Parks GMC will not accept her call nor call her back as she has requested. I refused to pay the $475.00 surcharge when the recall states "NO CHARGE". I sent my wife and son the pickup the vehicle. My wife requested a letter stating they WILL NOT COMPLETE THE SAFETY RECALL REPAIR unless paid the additional $475.00 extortion payment. This way if the vehicle is involved in an accident due to the power steering failure we can sue them. They refused to provide the refusal of service letter for the safety recall. They said NO! Now I am in possession of a dangerous operating vehicle. Which is why I am writing you with this complaint.