2002 GMC ENVOY Complaints

DT: THE CONTACT STATED WHILE DRIVING THE ENGINE CHECK LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A CERTIFIED SERVICE DEALER FOR DIAGNOSTIC TESTING. UPON INSPECTION THE MECHANIC DISCOVERED A CRACK IN THE FUEL TANK IN THE FILLER PIPE. REPAIRS WERE MADE TO THE VEHICLE AT THE CONTACT'S EXPENSE. THIS REPAIR REMEDIED THE PROBLEM.*AK UPDATED 1/11/2005. THE FUEL TANK WAS REPLACED TO CORRECT THE PROBLEM. THE CONSUMER REQUESTED A REFUND FROM THE MANUFACTURER BECAUSE HE FEELS THAT THE FILLER NECK SHOULD NOT HAVE BROKEN. *NM

DT: THE CONTACT STATED THE WINDSHIELD WIPERS FAILED TO TURN OFF. THE PROBLEM FIRST BEGAN INTERMITTENTLY, BUT HAS GRADUALLY GOT WORSE. THERE WAS A RECALL, AND THE REPAIRS WERE MADE. HOWEVER, THE PROBLEM RECURRED. THE DEALERSHIP WAS CONTACTED. SINCE RECALL REPAIRS ALREADY BEEN PERFORMED THE DEALER STATED ALL OTHER REPLACEMENTS WOULD BE AT THE CONTACT'S EXPENSE. *AK

WE OWN A 2002 GMC ENVOY SLE, WHICH WAS PURCHASED NEW DECEMBER 2001 BY US. IN SEPTEMBER 2004 AT APPROXIMATELY 65,000 MILES THE TRANSMISSION WENT OUT. MY WIFE WAS DRIVING THE VEHICLE AT THE TIME. THE ENVOY HAS A AUTOMATIC TRANSMISSION AND 2ND GEAR AND REVERSE WENT OUT. MY WIFE WAS ABLE TO PULL OVER AND WE TOOK IT TO THE GM DEALERSHIP WHERE WE PURCHASED IT. THEY WOULD ONLY PAY 50% FOR THE REPAIR TO THE TRANSMISSION AND WE HAD TO PAY THE OTHER 50%. LESS THAN 25,000 THE TRANSMISSION HAS WENT OUT AGAIN, HAVING THE EXACT SAME PROBLEM 2ND GEAR AND REVERSE WENT OUT. AGAIN, MY WIFE WAS ON HER WAY TO WORK AND WAS ABLE TO CONTROL THE VEHICLE AND SAFELY GET IT STOPPED. WE TOOK THE VEHICLE BACK TO THE GM DEALERSHIP AND THEY ARE NOW WILLING TO REPLACE THE TRANSMISSION, HOWEVER WE HAVE TO PAY 50% OF THAT AMOUNT. MY QUESTION IS WHY WAS IT NOT REPLACED THE FIRST TIME? I PAID APPROXIMATELY $576.00 FOR THE FIRST REPAIR AND NOW THEY WANT ME TO PAY ANOTHER $1500.00, WHICH IS OVER $2,000.00. WHY IS ANOTHER REPAIR NOW NOT GOOD ENOUGH TO FIX THE PROBLEM? WHY SHOULD WE HAVE TO PAY FOR A DEFECTIVE TRANSMISSION? I HAVE BEEN DOING SOME RESEARCH ON THE INTERNET AND HAVE FOUND AT LEAST 119 COMPLAINTS FOR THE EXACT SAME PROBLEM AS WE ARE HAVING, WITH GM SETTLING WITH OTHERS ON A 50/50 BASIS. I AM JUST THANKFUL THAT BOTH TIMES MY WIFE WAS UNINJURED AND I BELIEVE STRONGLY THAT SOMEONE REALLY NEEDS TO INVESTIGATE THIS PROBLEM. ANY ASSISTANCE YOU MIGHT BE WILLING TO PROVIDE US WOULD BE MOST APPRECIATED. *JB

WHILE DRIVING MY VEHICLE AND THE 4 WHEEL DRIVE SWITCH IS IN THE OFF POSITION, MY VEHICLE WILL ENGAGE INTO 4 HIGH AND THE 4 LOW LIGHT FLASHES LIKE IT'S TRYING TO GO INTO 4 LOW. IT WILL KEEP SWITCHING BACK & FORTH FROM 4HI TO A4WD AND THEN GO OFF. THIS HAS HAPPENED A COUPLE TIMES NOW. ANOTHER TIME I WAS TURNING INTO A PARKING SPACE AND THEN MY STEERING WHEEL BECAME VERY HARD TO TURN, MY CAR WAS IN 4HI WITH THE 4 LOW LIGHT FLASHING BUT THE SWITCH WAS OFF. *NM

DT: THE CONTACT STATES THE ABS BRAKES ARE NOT ACTIVATING PROPERLY. THE BRAKES WILL NOT HOLD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP MULTIPLE TIMES. THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. *AK

WAS DRIVING AT 65 MPH ON HIGHWAY. DEPRESSED ACCELERATOR AND VEHICLE DID NOT ACCELERATE. WENT TO PULL OVER AND NOTICED THERE WAS NO POWER STEERING OR POWER BRAKES. MOTOR HAD STALLED. THE VEHICLE BEHIND ME NEARLY COLLIDED WITH ME AS I COULD NOT MAINTAIN SPEED AND I HAD TO SWERVE AMONGST TRAFFIC TO GET TO BREAK DOWN LANE. TRIED TO RE-START IN BREAKDOWN LANE AND INCIDENT REPEATED WITHIN 100 YDS. VEHICLE WAS TOWED TO GMC DEALER FOR SERVICE. DEALER HAD VEHICLE FAIL AT LEAST 3 TIMES ON ROADWAY UNDER SAME CONDITIONS OVER A PERIOD OF 4 DAYS. DEALER DIAGNOSED FAILURE OF FUEL PUMP MODULE (PUMP, SENSOR, FILTER). PARTS ARE BEING REPLACED TODAY. AFTER AN INTERNET SEARCH, I LEARNED THIS IS A "COMMON ISSUE" WITH THIS MODEL VEHICLE. SHOULD BE A RECALL OR PREVENTIVE MAINTENANCE BULLETIN. *NM

DT: THE CONTACT STATED THE BRAKE PAD WEAR INDICATOR DID NOT MAKE ANY NOISE BEFORE THE BRAKE PADS WENT TO THE METAL. THE VEHICLE WAS NOT TAKEN TO THE DEALERSHIP FOR REPAIRS. AS A RESULT, GM TOLD HIM THEY COULD NOT ASSIST, AND ADVISED HIM TO TAKE THE VEHICLE TO THE LOCAL DEALERSHIP FOR BRAKE PADS INSPECTION. THERE HAVE BEEN NO CORRECTIONS TO THE VEHICLE AT THIS TIME. *AK

I HAVE A 2002 GMC ENVOY SLE VIN # [XXX] PURCHASED AND SERVICED BY MALOUF IN NORTH BRUNSWICK, NJ. I HAVE COMPLAINED ON TWO OCCASIONS THAT THE 4 WHEEL DRIVE LIGHT SWITCH JUMPS FROM 2-HIGH TO 4-WD AND CONTINUES TO BLINK. WHILE THIS IS HAPPENING THERE IS A FAINT SCRAPING SOUND FROM UNDER THE VEHICLE AND THAN THE VEHICLE SLOWS DOWN TO A GRADUAL COMPLETE STOP. IT FEELS LIKE THE BRAKES ARE BEING APPLIED. THERE ALSO A FAINT ODOR OF BURNING BRAKES. THIS 1ST HAPPENED AROUND AUGUST 1 2005 AND THAN AGAIN IN OCT 2005 TWO TIMES THE 1ST TIME THE DEALERSHIP RE- PROGRAMMED THE COMPUTER AND UP DATED IT, ITS WAS OK FOR A LITTLE WHILE. THAN IT HAPPENED AGAIN IN OCT. THEY TOLD ME THERE WAS NOTHING THEY COULD SEE AND THAT EVERYTHING WAS WORKING THE WAY IT SHOULD BE. THERE IS SOMETHING VERY WRONG WITH THIS VEHICLE AND IM AFRAID THIS IS GOING TO HAPPEN AT HIGHER SPEEDS. PLEASE GET BACK TO ME AS SOON AS POSSIBLE. *JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I FILED A COMPLAINT ON OCTOBER 19.NR: 10140380. I REPORTED 2 ROLLOVER CASES WITH 2 SIMILAR CARS WITHIN 3 MONTH IN MY FAMILY. I FOUND OUT NOW THAT BOTH CARS HAD STEERING RECALLS WHICH WE HAVE NOT BEEN AWARE OF. DOES THAT MEAN ANYTHING TO ANYBODY OR DOES THE SEVERE INJURIES OF MY WIFE AND DAUGHTER MEAN NOTHING SINCE THEY ARE NOT DEAD? I CALLED YOUR AGENCY AND WAS TOLD THAT I HAVE TO WAIT. OK .I HAVE THE CAR IN MY HOME AND WAIT. *JB

IN 10 DAYS, HAD THE TRANSMISSION GO OUT ($3200), EXHAUST MANIFOLD GASKETS START LEAKING ($400), 4WD SWITCH ($250), AUTOMATIC TRANSMISSION PARK LOCK IN STEERING COLUMN ($250) AND NOW I HAVE A 4WD SERVICE LIGHT ON. THE DEALER HAS BEEN TOTALLY UNHELPFUL. ALTHOUGH I AM AN ENGINEER AT A TIER 1 U.S. AUTO SUPPLIER, I WILL BE LOOKING OVERSEAS FOR MY NEXT CAR. *JB