2002 GMC ENVOY Complaints

SERVICE ENGINE CHECK LIGHT KEEPS COMING ON AND DEALER CAN'T SEEM TO FIX. GAS MILAGE HAS DROPPED. ALSO, DOORS RATTLE AND AIR WHISTLES THROUGH WINDOWS. DEALER SAYS THEY CAN'T DO ANYTHING ABOUT IT. INTERMITTENT GRINDING IN TRANSMISSION. DEALER CAN'T FIX.*AK

OUTER TIE ROD ENDS SO BADLY WORN OUT THAT THE VEHICLE COULD NOT TRAVEL IN A STRAIGHT LINE. ALSO HAD TO REPLACE TIRES.*AK

THE WINDSHIELD WIPERS WOULD NOT OPERATE. THERE WERE WET ROADS AND FOG; BUT, IT WAS NOT RAINING. THE WIPERS WERE NEEDED TO SEE ADEQUATELY. WHEN ROADS DRIED AND FOG SUBSIDED, WENT TO DEALER FOR REPLACEMENT OF MOTOR ASSEMBLY.*AK

SMELL OF BURNING PLASTIC COMING FROM UNDERSIDE OF VEHICLE. UNKNOWN IF HEAT SOURCE IS EXHAUST SYSTEM OR BRAKES. *AK

TRANSFER CASE: WHILE DRIVING AT HIGHWAY SPEED OF ABOUT 65 MPH WITH THE TRANSFER CASE SWTICH SET TO A4WD THE TRRANSFER SWITCH WITHOUT ANY INPUT OR OPERATOR CONTROL SWITCHED TO 4HI (BOTH THE SWITCH POSITION AND INDICATOR LIGHT) AND THE 4LO INDICATOR LIGHT WAS FLASHING AMBER INDICATING THE TRANSFER CASE WAS ATTEMPTING TO SWTICH INTO 4LO. THIS HAS OCCURRED APROXIMATELY 6 TIMES PREVIOUSLY AT VARIOUS SPEEDS, WHILE DRIVING STRIAGHT OR CONDUCTING TURNING MANEUVERS; BUT ONLY WHEN THE ENGINE IS WARM. THE LATEST INCIDENT ON 12/28/2003 (PROMPTING THIS COMPLAINT) OCCURRED AFTER THE DEALERSHIP COMPLETED THE REMEDY SPECIFIED BY SERVICE BULLETIN 02-04-21-002A ON 12/26/2003.*AK

ON DEC. 3, 2003, I TOOK MY 2002 ENVOY INTO THE DEALERSHIP BECAUSE I WAS EXPERIENCING SERIOUS SHIFTING ISSUES. REPEATEDLY MY CAR WOULD SHIFT WHILE I WAS DRIVING BETWEEN 2WD AND 4 WD HI. THE CAR WOULD ALSO WOULD MAKE CHUGGING NOISES. FURTHERMORE, THE VEHICLE SHIFTED BETWEEN GEARS ON ITS OWN WHILE I WOULD BE MAKING SHARP TURNS SUCH AS INTO A PARKING SPACE. WHILE IN PARK, IF I DID NOT HAVE MY FOOT ON THE BRAKE PETAL, THE CAR WOULD JUMP FORWARD. THE CAR ALMOST JUMPED THROUGH A STORE FRONT WINDOW. THE DEALER COULD FIND NOTHING WRONG WITH MY CAR. I TOLD THEM TO KEEP IT ANOTHER DAY, THAT THERE WAS SOMETHING SERIOUSLY WRONG WITH THE CAR. THE DEALER KEPT THE CAR ANOTHER DAY, AND STILL FOUND NOTHING. ON DECEMBER 31, 2003, I CONTINUED TO EXPERIENCE THE AFOREMENTIONED PROBLEMS. KNOWING THAT IT WAS NEW YEAR'S EVE AND THAT THE ODDS OF THERE BEING ANY COMPETENT STAFF AT THE DEALER WAS SLIM, I HELD ONTO MY CAR AND PLANNED TO TAKE IT TO THE DEALER AFTER THE HOLIDAY. ON JANUARY 3, 2003, I WAS DRIVING AND MY CAR DIED FOR NO REASON. I WAS NOT ACCELERATING NOR BRAKING. THANK GOODNESS THE ROAD I WAS ON WAS NOT VERY BUSY AS I WOULD HAVE CREATED AN ACCIDENT. THE SITUATION WAS VERY DANGEROUS AND VERY FRIGHTENING. I CALLED ROADSIDE ASSISTANCE TO TOW MY CAR TO THE VERY DEALER THAT COULD NOT FIND ANYTHING WRONG WITH HOPES THAT THEY WOULD FIND SOMETHING WRONG. ROADSIDE ASSISTANCE, BY THE WAY, TOLD ME I NEEDED A FLATBED TRUCK TO TOW MY TRUCK TO PREVENT DAMAGE AS DID THE DEALER. ROADSIDE ASSISTANCE SHOWED UP WITHOUT A FLATBED - SO I MADE THEM LEAVE AND BRING BACK A TRUCK WITH A FLATBED. TWO HOURS LATER, MY CAR WAS FINALLY AT THE DEALERSHIP. THE DEALER FLAT OUT TOLD ME "I DON'T KNOW IF WE ARE GOING TO FIND ANYTHING WRONG WITH YOUR CAR." APPARENTLY CARS THAT STALL IN THE MIDDLE OF THE ROAD IS PERFECTLY ACCEPTABLE FOR THIS DEALERSHIP. THE DEALER TOLD ME HE COULD NOT GET ME A RENT-A-CAR FOR TWO DAYS. THE CAR IS STILL AT THE DEALERSHIP. *LA

WHILE TURNING LEFT AT 1 MPH CONSUMER HEARD A LOUD NOISE. FRONT WHEEL SEPARATED FROM SUSPENSION AXLE, AND ARM AND BALL JOINTS DISCONNECTED FROM THE VEHICLE. DEALER REFUSED TO ADMIT THERE WERE DEFECTS IN THIS VEHICLE. *AK

COLLAPSE OF THE RIGHT FRONT LOWER AXE. AND THE DISLOCATION OF THE RIGHT WHEEL.*AK

I HAVE A 2002 GMC ENVOY. IT SUDDENLY DIES AT HIGHWAY SPEEDS. NO ENGINE, NO BRAKES, NO STEERING. AND WON'T RESTART FOR 30 OR 40 MINUTES. THIS HAS HAPPENED 6 TIMES, THE LAST 2 ON I-99 AND THE WASHINGTON BELTWAY, WHERE I WAS NEARLY KILLED BY THE TRUCK BEHIND ME. WHILE SEARCHING THE NET , I DISCOVERED ABOUT 12 OTHER OWNERS OF THE SAME VEHICLE WHO EXPERIENCED THE SAME PROBLEMS. THE DEALER CAN FIND NO PROBLEM AND GM REFUSES TO HELP. AFTER A MONTH IN THE SHOP, MY ENVOY WAS RETURNED TO ME WITHOUT A FIX. THE DEALER SAYS GM WILL OFFER NO CONSIDERATION. I CALLED GM CUSTOMER RELATIONS, TALKED TO A MONICA COX, NO HELP. SUBSEQUENT CALLS TO HER WERE NOT RETURNED. THIS IS A VERY DANGEROUS VEHICLE AS I HAVE EXPERIENCED MORE THAN ONCE. I DON'T KNOW HOW LONG MY LUCK WILL HOLD OUT. THE DATE OF THE EVENT THAT I WILL INDICATE BELOW WILL BE FOR THE LAST EPISODE AND IS APPROXIMATE. THE VEHICLE WAS USED BUT HAD LESS THAN 1000 MILES ON IT WHEN I PURCHASED IT. 953 TO BE EXACT. *LA

REAR END COLLISION SENT 2002 GMC ENVOY INTO FREEWAY CENTER MEDIAN, VEHICLE THEN ROLLED OVER ONTO PASSENGER SIDE. FRONT/SIDE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY. APPROXIMATE SPEED OF VEHICLE AT IMPACT, 40-45 MPH. DRIVER SUFFERED MINOR INJURIES, PASSENGER (14-YR OLD) RENDERED UNCONSCIOUS AND SUFFERED CONCUSSION AND OTHER MINOR INJURIES.*AK