2002 GMC ENVOY Complaints

BELOW IS COPY OF LETTER GIVEN TO GM DEALERSHIP FOLLOWING THE ENGINE FAILURE AT HIGH SPEED: 10/05/2001 TO : BOB ROSS SERVICE DEPARTMENT 2002 GMC ENVOY 3,240 MILES PROBLEM: ON SUNDAY OCTOBER 4TH, MY WIFE WAS DRIVING ON 675 TO FAIRFIELD MALL FROM OUR HOME AT 6:10 PM IN THE EVENING. SHE HAD TRAVELED ABOUT 8 MILES AND WAS GOING 65 MPH IN THE MIDDLE LANE WHEN THE ENVOY SUDDENLY LURCHED AND THEN QUICKLY SLOWED WITH TOTAL LOSS OF ENGINE POWER. THE HEADLIGHTS (IT WAS DARK) WERE STILL ON AND THE CHECK ABS LIGHT CAME ON AS SHE COASTED TO THE BERM IN MODERATE TRAFFIC. AT THAT POINT THE CAR WOULD TURN OVER (BATTERY OK) WITH THE KEY BUT WOULD NOT FIRE. SHE CALLED ON-STAR AND THEY SAID IT WOULD HAVE TO BE TOWED AND CALLED DISPATCH (CASE 00244572). SHE ALSO CALLED ME SO THAT I COULD PICK HER UP. WHEN I GOT TO THE CAR, APPROXIMATELY 6:15, I TURNED OVER THE ENGINE AND IT FIRED. THE CHECK ABS LAMP WAS STILL ON. I WAITED FOR THE TOW TRUCK AND HE FOLLOWED ME TO THE BOB ROSS DEALERSHIP. AS I STARTED TO DRIVE, THE ABS LAMP WENT OUT, BUT THE CHECK ENGINE SOON LAMP CAME ON AND STAYED ON THE ENTIRE DRIVE TO THE DEALERSHIP (ABOUT 8 MILES) WHERE IT WAS PARKED AT 6:50 PM SUNDAY NIGHT. DURING THE DRIVE, IT WAS OBVIOUS THE TRANSMISSION WOULD NOT SHIFT OUT OF ONE OF THE LOWER RANGE GEARS (NOT SURE WHICH ONE) AND IT APPEARS THE ENGINE WAS RUNNING IN ''LIMP HOME MODE''. IT WOULD APPEAR SOME COMPUTER GLITCH HAS OCCURRED WHICH IS CRITICAL TO THE ENTIRE ENGINE CONTROL PROGRAM. I AM VERY CONCERNED IN THAT THIS VEHICLE ONLY HAS 3240 MILES AND THE TOTAL AND SUDDEN LOSS OF POWER IN MODERATE TRAFFIC AND DARKNESS COULD HAVE PLACED MY WIFE IN A PRECARIOUS POSITION AS SHE TRIED TO MOVE TO THE BERM WITH NO POWER ASSIST (STEERING OR BRAKES) AVAILABLE. PLEASE CHECK THE VEHICLE OUT CAREFULLY TO DETERMINE THE CAUSE OF THIS UNACCEPTABLE FAILURE. JOHN PERKINS

COMPLAINT IS FOR 2002 GMC ENVOY. ON THREE OCCASIONS, THIS TRUCK STALLED OUT WHILE IN MOTION, THE LAST TIME AT 55 MPH ON AN INTERSTATE HIGHWAY. ON THREE OCCASIONS, THE TRANSMISSION IN THIS VEHICLE SWITCHED, OF ITS OWN ACCORD, FROM 2 WD TO 4 WD (LOW) NEARLY CASUSING ACCIDENTS ON TWO OCCASIONS. I LISTED THE MOST RECENT OCCURRENCES OF THESE PROBLEMS BELOW.

2002 GMC ENVOY, IF YOU TURN THE HEATER CONTROLLERS FULL HOT YOU GET 200 DEGREE WATER RUNNING THROUGH THE DASH. INSTALL A CD AND THE HEAT FROM THE HOT WATER PLUS LASER IN CD CAUSE THE DISK TO CATCH FIRE. THIS PROBLEM WILL PROBABLY HAPPEN IN BRAVADA AND TRAIL BLAZER ALSO.

THIS IS MY SECOND LETTER TO YOUR COMPANY GMC. PLAIN AND SIMPLE ALL I AM LOOKING FOR IS THE VALUE OF MY INVESTMENT. I HAVE NO DESIRE TO GET ANYTHING FREE NOR AM I JUST TRYING TO GET A NEW VEHICLE. THE 2002 ENVOY I PURCHASED FROM YOU A YEAR AND A HALF AGO WOULD BE FINE IF I DID NOT HAVE SO MANY PROBLEMS WITH IT. ABOUT A MONTH AGO IT HAD TO HAVE A NEW MOTOR AND THIS PAST WEEK IT HAD TO GO BACK TO THE SHOP TO HAVE A FAN REPLACED AT A COST OF $800. I EXPECT THAT NEXT MONTH I WILL BE PAYING $500 PLUS DOLLARS FOR SOME OTHER REPAIR. I KNEW THAT ONCE THIS REPAIR WAS DONE TO THE MOST IMPORTANT SYSTEM OF THE VEHICLE I WOULD HAVE MAJOR PROBLEMS FOR AS LONG AS I HAVE THIS ENVOY. I AM NOT GOING TO ALLOW THIS COMPANY TO KEEP ME IN THIS SITUATION. THIS IS MY FINAL ATTEMPT TO REASON WITH GMC TO WORK OUT SOME WAY FOR ME TO GET A DEPENDABLE VEHICLE THAT AFFORDS ME THE YEARS OF SERVICE ANY REASONABLE PERSON WOULD EXPECT FOR A 30K INVESTMENT. MY GMC SR # IS 1-5521-9927. I AM QUITE AWARE OF YOUR ASSERTION THAT YOU REPLACED THE ENGINE OUT OF WARRANTY FREE OF CHARGE. I WOULD COUNTER THAT CLAIM BY SAYING THAT THE PROBLEMS WITH THE ENGINE STARTED LONG BEFORE THE WARRANTY EXPIRED. I HAVE THE SERVICE CONTRACT TO SHOW THIS. MY POINT IS I AM STILL STUCK WITH A 2002 GMC TRUCK THAT HAS SUFFERED A MAJOR ENGINE FAILURE AND ALL THE PROBLEMS THAT COME WITH THAT FAILURE AND THIS IS JUST 2003. I WOULD ALSO SAY THAT THE VERY FACT THAT THE ENGINE FAILED SO SOON DOES NOT SPEAK WELL OF THIS VEHICLE OR YOUR COMPANY. I HOPE THIS IS NOT THE STANDARD YOU HAVE ESTABLISHED FOR YOUR VEHICLE. NOW ONLY A FEW WEEKS AFTER THE ENGINE IS REPLACED I AM FACED WITH THE TRUCK GOING BACK TO THE SHOP FOR A MAJOR REPAIR. I STILL HAVE NOT MENTIONED THE OTHER PROBLEMS I HAVE HAD WITH THE ENVOY. LETTERS TO THE BETTER BUSINESS BUREAU,AND CONSUMER PROTECTION AGENCY WILL ALSO BE WRITTEN. PLEASE SEND ME A WRITTEN RESPONSE TO THIS LETTER. KELVIN ONEAL BUCK, CUSTOMER

ENGINE STALLS, CAUSING CONSUMER TO WAIT A HALF AN HOUR TO START VEHICLE AGAIN. THIS HAS HAPPENED THREE TIMES. DEALER HAS INSPECTED VEHICLE AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. ALSO, ABS FAILURE. *AK

I OWN A 2002 GMC ENVOY SLT. MY PROBLEM IS WITH THE REAR GLASS IN THE LIFTGATE. IN THE EIGHT MONTHS OR SO THAT I HAVE OWNED THIS VEHICLE THE REAR GLASS KEEPS POPPING OPEN WHEN I HIT BUMPS. I DO NOT OPEN THE REAR GLASS OR THE LIFTGATE VERY OFTEN RIGHT NOW BUT I PROBABLY WILL ONCE MY CHILD GETS HERE IN MARCH. THAT IS HOW I KNOW ITS NOT FROM FAILING TO CLOSE THE GLASS PROPERLY. THIS HAPPEND AT LEAST 20 TIMES SINCE I HAVE OWNED THE VEHICLE. I TOOK THE CAR TO THE DEALER AND ASKED THEM TO LOOK AT IT AND THEY COULD FIND NOTHING WRONG BUT THERE MUST BE SOME SORT OF DESIGN FLAW THAT ALLOWS THIS THING TO JUST POP OPEN WHEN YOU HIT A SMALL BUMP (ITS NOT JUST LARGE BUMPS OR POTHOLES THAT CAUSE IT TO OPEN). I WOULD REALLY LIKE GMC TO ADDRESS THIS ISSUE BEFORE SOMEONE GETS HURT OR SOMETHING FALLS OUT OF THE REAR OF THE VEHICLE AND INJURES SOMEONE.

OUR 2002 GMC ENVOY WAS PLAGUED WITH REPEATED ELECTRICAL TYPE PROBLEMS NEARLY FROM THE BEGINNING OF OWNERSHIP IN JULY 2001. THESE PROBLEMS INCLUDE LOCKING US OUT WHILE RUNNING, MIRRORS NOT HOLDING PROGRAMMING, CD PLAYER CHANGING TRACKS DURING PLAY, DRIVER SEAT MOVING FORWARD AND CD PLAYER COMING ON WHEN VEHICLE WAS OFF AND NO KEY IN IGNITION, CD PLAYER THAT WAS ON SHUT ITSELF OFF AND THE DRIVER DOOR UNLOCKED DURING DRIVING, "EASY OUT" FEATURE OF THE DRIVER'S SEAT MOVED IT FORWARD INSTEAD OF REARWARD AS PROGRAMMED, FAN AND TEMP. SETTINGS CHANGING, DASHBOARD GAUGES NOT WORKING OR ILLUMINATING WHILE DRIVING. WE MADE REPEATED TRIPS TO A GMC DEALER WITHOUT REPAIR BECAUSE THEY COULD NOT DUPLICATE THE PROBLEMS. AFTER 17 MONTHS OF OWNERSHIP WE WERE NOT HAPPY AND FRUSTRATED TO HAVE AN EXPENSIVE VEHICLE WITH SO MANY PROBLEMS SO EARLY ON. OUR ONLY RECOURSE WAS TO USE THE ARBITRATION PROCESS WITH THE BBB AUTO LINE AND OUR STATE'S LEMON LAW. THE ARBITRATOR'S DECISION REQUIRED GMC TO BUY THIS VEHICLE BACK. WE ARE VERY DISSAPOINTED GMC DID NOT STAND BEHIND THEIR PRODUCT AND CONCERNED THAT THIS VEHICLE WILL BE RE-SOLD AS IS.

WE EXPERIENCED, LIKE A LOT OF PEOPLE WHO POSTED COMPLAINTS WITH NHTSA ABOUT ENGINE FAILURE IN ENVOYS THAT ARE NOT EVEN YEAR OLD OR OVER 10,000 MILES. WE HAD AN EXPERIENCE WITH OUR 2002 ENVOY WHERE ON THURS. 12/19 MY HUSBAND WAS ACCELERATING OFF OF A TAKE OFF RAMP ONTO THE BELTWAY AND ALL OF A SUDDEN HE HEARD A LOUD CLATTERING NOISE. HE PULLED OVER TO THE SHOULDER AND COULD NOT GO ANY FURTHER. WE HAD IT TOWED TO THE GMC DEALER AND THEY DETERMINED THAT THERE WAS A DRIVE TRAIN FAILURE WITH PIECES FOUND DOWN TO THE SIX CYCLINDER HEAD. THEY ARE REPLACING THE ENGINE WITH AN "UPDATED" ENGINE, WHICH MEANS TO ME THAT THERE WAS A PROBLEM WITH THE FIRST RUN ENGINES. ACCORDING TO COMPLAINTS POSTED TO YOUR WEBSITE THIS HAS HAPPENED TO LOTS OF PEOPLE. WHEN IS THE RECALL COMING? STOPPING ABRUPTLY IN THE MIDDLE OF THE HIGHWAY IS VERY DANGEROUS. DOES IT TAKE SOMEONE TO GET KILLED BEFORE A RECALL CAN BE DONE? WE ARE IN NEGOTIATIONS WITH GMC AT THIS TIME. I WOULD LIKE A RESPONSE TO MY E-MAIL.

ENGINE DIED AT HIGH SPEED ON HIGHWAY, FORTUNATELY NO ACCIDENT. ENGINE HAD TO BE REPLACED BY GM DUE TO DEFECTIVE MANUFACTURE, PISTON RING SLIPPED AND DAMAGED DRIVE SHAFT. EXTREMELY FRUSTRATING EXPERIENCE DEALING WITH GM.

CONSUMER CALLED COMPLAINING, HAVING PROBLEMS WITH TRAILER RUNNING LIGHT PLUG WHICH IS NOT WORKING PROPERLY. DEALER HAS INSPECTED IN LAST YEAR AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. ALSO THE CONSUMER STATES THERE IS NOT INSTRUCTION ON THE MANUAL BOOK FOR THIS LIGHT PLUG. PLEASE PROVIDE FURTHER INFORMATION. TS