2002 GMC ENVOY Complaints

MY VEHICLE ROLLED BACKWARDS DOWN A HILL AND CRASHED INTO A WATERFOUNTAIN AND A TREE IN MY FRONT YARD. BACKING OUT OF MY GARAGE I STOPPED QUICKLY AFTER JUST EXITING MY GARAGE ON A SLOPE OF ABOUT 6% GRADE. I HAD SPILLED COFFEE, I PUT THE VEHICLE INTO PARK AND STEPPED OUT WHEN THE CAR ABRUPTLY ROLLED BACKWARD. BOTH OF MY CHILDREN WERE STRAPPED IN THEIR SEATS AND I TRIED TO LEAP BACK ACROSS THE DRIVERS SEAT WITH MY LEGS HANGING OUT THE DOOR. WE TRAVELED 50 FEET BEFORE HITTING THE WATERFOUNTAIN AND TREE. THE RUSHING WATER FROM THE FOUNTAIN SOUNDED LIKE FULE READY TO EXPLODE. I WAS TAKEN TO THE HOSPITAL WITH AN INJURY TO MY RIGHT LEG. I INFORMED GMC THE FOLLOWING DAY, FEB 1ST. ON FEB 7TH I RECEIVED A RESPONSE TO MY COMPLAINT FROM ROGER LEWIS, CUSTOMER RELATIONSHIP MANAGERT INFORMING ME THAT "HIS INVESTIGATION" REVEALED NO EVIDENCE OF A PRODUCT DEFECT. I BECAME AWARE THAT MY VEHICLE HAD BEEN RECALLED FOR THIS VERY PROBLEM AND THAT ANOTHER RECALL, NOT INCLUDING MY VEHICLE VIN, BUT THOSE MADE TWO MONTHS LATER HAVE BEEN RECALLED FOR A SIMILAR PROBLEM. I CALLED GMC INFORMING THEM AND THEY WERE UNWILLING TO EXAMINE THE CASE FURTHER. I AM CONCERNED THAT GMC IS IGNORING A LIKELY UNFIXED TRANSMISSION PROBLEM WHICH IS POTENTIALLY DANGEROUS. *AK

WHILE DRIVING IN INCLEMENT WEATHER THE DRIVERS VEHICLE HIT A PATCH OF BLACK ICE SENDING THE VEHICLE OFF THE ROAD HITTING A STONE RETAINING WALL HEAD ON, NEITHER PASSENGER NOR DRIVERS SIDE AIR BAGS DEPLOYED. NLM

DAMPERS LOCATED INSIDE HEATER CONTROL SYSTEM ARE VERY ANNOYING. DRIVER CAN CONSTANTLY HEAR SHUTTER OPENING AND CLOSING AS VEHICLE ACCELERATES. *AK *YH

MIRRORS 'WANDER' EVERY TIME VEHICLE IS UNLOCKED, FAIL TO RETURN TO SETTINGS CREATING AN UNREASONABLE DANGER TO THE OCCUPANTS OF THIS VEHICLE AS WELL AS OTHER VEHICLES WHEN CHANGING LANES OR MERGING INTO TRAFFIC DUE TO LACK OF VISABILITY OF THE AREA BEHIND THE VEHICLE. TRANSMISSION FAILED ON A SLIGHT INCLINE WITH PARKING BRAKE ENGAGED AND TRANSFER CASE LOCKED AND IN 4WD AND TRANSMISSION IN PARK - VEHICLE BEGAN ROLLING BACKWARDS DOWN THE SLIGHT GRADE. THERE WAS A RECALL FOR THIS PROBLEM - CAMPAIGN WAS COMPLETED AT DEALER, BUT FIX IS UNKNOWN TO THE OWNER.

WHILE CONSUMER'S WIFE WAS DRIVING STEERING ROD CAME OFF FROM STEERING WHEEL,CAUSING WHEEL TO NOT STEER. WHEEL WAS JUST FLOPPING AROUND. ALSO, CONSUMER HAD A BRAND NEW MOTOR PUT INTO VEHICLE, AND WAS TOLD THAT WHILE REPAIR WAS DONE STEERING WAS NOT TOUCHED AT ALL.*AK

APPEARS THAT VEHICLE MANUFACTURER HAS OPTED TO NOT INSTALL ALL REAR SEAT BOTTOM LATCHES ON THE REAR PASSENGER SEATING. THIS IS BEING REPORTED BY SEVERAL VEHICLE OWNERS OF THE 2002 CHEVY TRAILBLAZER/GMC ENVOY LINE. IN THE EVENT OF A COLLISION, HAVING ONLY ONE LATCH ON THE LARGER SPLIT SEAT MAY CAUSE THE THE SEAT TO BE JARRED LOOSE WHICH IN TURN COULD POTENTIALLY RESULT IN PASSENGER INJURY. I WOULD LIKE TO KNOW HOW MANY OTHER OWNERS HAVE REPORTED THIS, AND IF THERE'S PLANS BY GM TO CORRECT THIS SITUATION.

WE PURCHASED A $33,000 NEW VEHICLE IN OCTOBER. WE IMMEDIATELY NOTICED THE PASSENGER FRONT SEAT SEATBELT LOCKS THEN STARTS TO TIGHTENING AND NEVER UNLOCKS. I BROUGHT THE ISSUE TO THE SERVICE DEPARTMENT, THE NEW CAR SALES MANAGER, AND GMCS ATTENTION. DEAN CLOUD IN BENTLEYS SERVICE DEPARTMENT TOLD ME THAT THE SEATBELT IS DESIGNED TO LOCK SO A CHILDS SAFETY SEAT CAN BE PUT IN THE FRONT SEAT. I SHOWED HIM THAT THE VISORS IN THE CAR AND THE USERS MANUAL SAY NEVER PUT A CAR SEAT IN THE FRONT WITH THE AIR BAGS. HE SAID THAT THE PASSENGER MUST UNHOOK THE SEAT BELT EVERY FEW MINUTES THEN RECONNECT IT. I FIND THIS UNACCEPTABLE. THE DEALERSHIP IS PUTTING THE PASSENGERS IN THE VEHICLE IN AN UNSAFE AND ILLEGAL SITUATION BY TELLING THEM THE ONLY SOLUTION IS TO DISCONNECT THE SEATBELT WHILE THE VEHICLE IS IN MOTION. THE SEATBELT IN ITS CURRENT CONDITION IS CHOKING THE PASSENGERS, WHICH IS ALSO UNSAFE. THE SEATBELT NEEDS TO BE REPAIRED OR REPLACED. THE DIFFERENTIAL UNIT HAD TO BE REPLACED. THE BEARINGS DID NOT HAVE ENOUGH TOURQE (THAT IS WHT THE DEALER TOLD ME).*AK

VEHICLE STALLED IN STOP AND GO TRAFFIC. VEHICLE AT DEALERSHIP AT THIS TIME.*AK *SLC

MIRRORS WILL NOT HOLD PROGRAMED SETTINGS. WHEN STARTING THE VEHICLE, THEY HAVE TO BE RESET, WHEN CHANGING FROM ONE DIRECTION TO ANOTHER, THEY NEED TO BE RESET. MULTIPLE "SAVE" OF THE SETTINGS MAKES NOT DIFFERENCE. DRIVERS SEAT WILL NOT MOVE INTO THE EASY EXIT POSITION WHICH IS ALSO A PROGRAM FEATURE THAT IS NOT SAVED. MIRRORS GO SO FAR OUT OF DIRECTION THAT YOU EITHER LOOK AT THE PAVEMENT, THE SKY OR THREE LANES TO THE RIGHT OR LEFT.*AK

VEHICLE HAS STALLED TWICE AT 65 MPH. VEHICLE TAKEN TO DEALER 6 TIMES. DEALER REPLACED COMPUTER. *AK CONSUMER STATES VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS. AIR LEVEL SYSTEM DEFLATES EACH NIGHT, PART IS ON BACK ORDER. *SLC