2023 GMC SIERRA 3500 Complaints

The contact owns a 2023 GMC Sierra 3500. The contact stated that while driving approximately 60 MPH, the messages "Service Charging System" and "Service Diesel Emissions System" were displayed, and suddenly the power steering and power brakes malfunctioned, causing the contact to almost lose control of the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 79,000.

My rear wheels randomly lock up and truck violently shakes. It does it randomly in very long trips so GM and every dealer I've brought it to just says that "they cant help me because they cant get it to replicate. Had the same issue with my 2020 and it has an open recall for the exact same thing. This is very dangerous and is going to get someone hurt one day if gm isn't help responsible and fixed their valve body failures for ALL of the 10L1000 L5Ps. Not just 2020-2022....it's ALL OF THEM. 2020-2025!!!

Formal Complaint Against General Motors and Dealership – Ongoing Warranty Issue and Vehicle Inoperability To Whom It May Concern, I am writing to formally escalate a serious and unresolved issue regarding my vehicle, and the lack of meaningful action taken by both General Motors (GM) and an authorized dealership. My case is not isolated, it mirrors the experience of thousands of other GM customers facing the same known mechanical defect, as widely documented in online forums and communities. On [XXX], I purchased a used 2023 GMC Sierra 3500 Denali with approximately 25,000 miles from a dealership. The vehicle included the original factory warranty, and I also purchased an extended warranty for additional coverage. On [XXX], at approximately 26,000 miles, the truck unexpectedly entered limp mode and the check engine light came on while I was driving with my children. Please note—this truck is equipped with the Allison Transmission, which is marketed as one of the most reliable transmissions available. I immediately took the vehicle to Blade Chevrolet in Mount Vernon WA, the nearest dealership, where it remained for nearly a week before a diagnostic was completed. I was informed by the lead mechanic, Jason Visten, that the issue was a failed valve body solenoid #1—a component he clearly identified as a known and widespread issue within GM’s system. Mr. Visten further stated that GM has not been responsive to the dealership's requests for this part, which is currently on national backorder with no estimated timeline for availability. I was even told this specific part is being built for new vehicle production and are being prioritized over parts needed for warranty repairs, leaving my truck unusable and indefinitely sidelined for up to a year per Blade Chevrolet. I contacted GM Customer Service directly and received the same generic response. Also worth mentioning I almost got rear ended cause of limp mode activation and transmission locked up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

Transmission issues 5/5/2025, bearly 15,000 miles on it, was excelerating from a stop heading down hill when rear tires locked up, engine downshifted, engine light and limp mode flashed across my screen. threw it into nutral and coasted to next signal and pulled into gas station back parking lot. No codes pulled. called dealer to share and they knew exactly what was wrong with transmition value body problem. but is my transmission ok? Towed to dealer, no fix in sight. 7th vehicle at dealer with same problem. Others been there for months waiting on same part. Thank God I wasn't towing anything, but now I have to pay for rental and they say they are waiting on parts??

My truck has the shift to park issue and won’t allow me to shut the vehicle ignition off and I cannot shut the vehicle ignition off and it is unsafe and keeps me trapped in my vehicle. I have noticed that it is a common issue and recall on many gmc trucks and I took it to the dealership and they are not wanting to cover it with my two warranties I have on the truck and my vehicle is unsafe. I cannot park the vehicle and shut it off. When I go to put the truck in park on shift column lever, it says shift to park on dash and I turn it on and move shifter to drive and neutral and the vehicle still won’t allow me to shut it off and it shows the same issue.. the issue just began out of no where.

The contact owns a 2023 GMC Sierra 3500. The contact stated that while hauling a trailer and driving approximately 40 MPH, the contact attempted to merge into traffic and the message "Restricted Power Mode" was displayed. During the failure the transmission failed to properly shift into a higher gear, and the vehicle failed to exceed 67 MPH. The contact stated that later while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to the local dealer who diagnosed that the transmission valve body was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 33,800.

Transmission is locking up and making rear wheels violently shake on the highway at high speeds. There is a TSB for the trans valve body on 2020-2022 but it's doing the same for my year and every year with the new 10 speed Allison. It will put your vehicle in power reduce mode as well. I've had a 2020 do it and now my 2023. GM said there is no issue unless they can duplicate it and it does it randomly. So ridiculous for a $90k truck to have issues and then not be able to help.

We were traveling to our cabin in Southern Utah when the Transmission Control Solenoid Valve stuck in an "on" position. We were unable to accelerate more than 55 miles per hour. We stopped in St. George and went to the Chevy dealer for a fix. We were told that they could not get to our vehicle for 2 weeks AND the part is on national back order for 6 weeks. Clearly if it is on national back order, this is a major problem in GM trucks. Our truck is still under warranty and Chevy would not help. We were 130 miles away from home. It was too expensive to tow, no rental cars were available and plane tickets were too expensive. We "limped" the truck home to Las Vegas at 55 mph. Speed limits on [XXX] range anywhere from 65 to 80 mph and there are no back roads. Those speeds are deadly when we could only accelerate to 55. 3 times we were almost rear ended by semi trucks because they came up behind us on a curve at 75 mph. This part failure can be deadly. Fortunately, it was daylight and weather was mostly clear. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 GMC Sierra 3500. The contact stated while driving at various speeds and hauling a 2023 Merhow Horse trailer, the TPMS became inoperable and could not read the trailer tire pressure. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure occurred due to the TPMS sensor location and range. The dealer informed the contact that the TMPS sensor was losing the WI-FI connection because it was located behind the license plate, and the TMPS sensor was designed with a 23-ft. range. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 7,000.

There are 2 issues with this vehicle: #1) The rear window defrost causes an electrical issue that melted the plastic on our rear sliding window. Dealer claims we put something hot against the window but we did not. This appeared after we used the rear defrost. Several other owners have complained about this as well. #2) The vehicle is advertised as having adaptive cruise but it does not have this feature.