2013 GMC TERRAIN Complaints

ON A COLD 12 DEGREE DAY ON 1/19/2020 I WAS DRIVING MY 2013 GMC TERRAIN ON A BUSY STATE HIGHWAY DOING THE SPEED LIMIT OF 55 MPH. OUT OF NO WHERE I BEGAN TO SMELL THE ODOR OF BURNING OIL AND SEEN WHITE SMOKE COMING FROM THE REAR OF MY VEHICLE. AS SOON AS I NOTICED IT MY CAR'S GAUGES STARTED COMING ON. THE CHECK ENGINE LIGHT, A WARNING TO FOR "SERVICE STABILITRAK", THEN THE WARNING FOR "ENGINE POWER REDUCED". AT THE MOMENT MY CAR ALL THE SUDDEN SHUT OFF WHILE DRIVING DOWN A MAJOR HIGHWAY! THERE WAS NO POWER STEERING AND IT WAS VERY HARD FOR ME STEER MY CAR INTO THE PARKING LOT OF WALMART AND SAFELY OFF THE ROAD. ONCE IN THE PARKING LOT I GOT OUT OF THE CAR AND CHECKED MY OIL. SMOKE IS ROLLING OUT OF THE DIPSTICK SHAFT. I CHECK MY OIL WEEKLY DUE TO GM'S OIL CONSUMPTION ISSUES WITH THE 2013 GMC TERRAINS AND ON 1/15/2020 THE OIL WAS AT FULL, WAS OF NORMAL COLOR AND CONSISTENCY WHEN I FUELED AND CHECKED IT THAT DAY. SO I WAS SHOCKED TO SEE THAT THERE WAS NO OIL ON MY DIPSTICK AND INSTEAD A MILKY BROWNISH SLUDGE ON IT. I SENT MY FIANCE TO BUY ME 2 QUARTS OF OIL JUST TO GET IT TO THE WALMART SERVICE DEPARTMENT SO THEY COULD LOOK AT IT SINCE I WAS IN THE WALMART PARKING LOT. I ADDED THE OIL DROVE IT 100 YARDS TO THE SERVICE DEPT OF WALMART. THE SERVICE MAN PULLED IT INTO THE GARAGE AND THEN INFORMED ME A FEW MINUTES LATER THAT THE REAR MAIN SEAL BLEW AND OIL WAS FLOWING OUT OF IT. IT WAS NOT DRIVEABLE SO I HAD TO HAVE IT TOWED TO A GM DEALER. THE GM DEALER CALLED ME THIS MORNING 1/21/2020 TO INFORM ME THAT THE REAR MAIN SEAL BLEW DUE TO MOISTURE IN THE INTAKE AND A FROZE THE PCV MODULE AND CAUSED TO MUCH PRESSURE TO BUILD UP AND BLEW THE SEAL. THE DEALER QUOTED THE REPAIRS TO BE $2065.69 AND INFORMED ME THAT THE REPAIRS ARE NOT COVERED UNDER THE GM SERVICE BULLETIN #14882 BECAUSE MY VIN NUMBER IS NOT INCLUDED IN THE SERVICE BULLETIN.

REAR ENGINE SEAL BLEW ACCORDING TO BULLETIN 14882 MARCH 2015 CAUSED BY A FROZEN PCV VALVE. PURCHASED THE VEHICLE USED FROM A GM DEALERSHIP AS A GOOD USED SUV. WHEN REPORTING THE PROBLEM,THEY SAID THERE WAS NO BULLETIN,CHANGED THEIR MIND,BUT SAID VIN DISQUALIFIED IT FOR REPAIRS AND SAID I HAD BAD LUCK VEHICLE IS UNUSABLE AS IT BLOWS OIL THRU THE SEAL WHEN IN OPERATION

INTERMITTENT ELECTRICAL PROBLEMS WHILE DRIVING OR STOPPED 1. WHEN THE CAR IS RUNNING RADIO CONTROLS DO NOT WORK. CANNOT TURN OFF, ADJUST VOLUME OR CHANGE STATION. 2. IF THE RADIO IS TURNED OFF WHEN YOU START THE CAR, SOMETIMES YOU CANNOT TURN IT ON. 3. CONTROL PANEL BELOW RADIO IS NOT ILLUMINATED AT TIMES. 4. SEAT HEATER LIGHT ON CONTROL PANEL DID NOT TURN ON WHEN BUTTON WAS PRESSED. COULDN'T TURN SEAT HEATER OFF 4. TIRE PRESSURE DIAGRAM IS INCORRECT. SHOWS THE WRONG UNDERINFLATED TIRE. 5. LIGHTS ON ODOMETER/RADIO PANEL WILL SOMETIMES CHANGE TO VERY BRIGHT OR VERY DIM. THE KNOB TO CONTROL THE BRIGHTNESS DOES NOT WORK WHEN THIS HAPPENS. 6. A FEW TIMES THE A/C KICKED ON WHEN DRIVING AND WE WEREN'T USING THE AUTOMATIC CLIMATE CONTROL FEATURE. 7. AFTER THE CAR HAS BEEN PARKED IN THE GARAGE FOR HOURS, THE CONTROL PANEL WILL SPONTANEOUSLY LIGHT UP FOR NO REASON. 8 EVERYTHING POINTS TO CONTROL PANEL BUT SINCE PROBLEMS ARE INTERMITTANT DEALER WONT REPLACE. AND YOUR FORM STUPIDLY ALLOWS ONLY 1 DATE WHEN THERE WERE 20 INCIDENTS OVER A YEAR IN TIME.

TOOK MY CAR FOR A GMC RECALL AND AFTER WAITING FOR 5 HOURS THEY DIDN'T FIX MY CAR

SHOWED STABILITY TRACK. I WAS DRIVING ON THE HIGHWAY WHEN IT SHOWED SERVICE STABILITY TRAK THEN ENGINE POWER REDUCED. IT TOOK MY SPEED FROM A 65 TO 35 IN AN INSTANT CAUSING ME TO ALMOST CRASH. THEN THE CAR STARTED TO JERK AS I TRIED TO DRIVE TO FIND SOMEWHERE SAFE.

THE ABS LIGHT IS ON AND SERVICE ENGINE SOON LIGHT HAS BEEN ON SINCE MY WIFE HAS BOUGHT HER CAR IN SEPT 2018 WHEN SHE HAD A WARENTY THE DEALER SOLD HER A CAR MADE HER SIGN PAPER WORK BEFORE SHE COULD EVEN TEST DRIVE VEHICLE KNOW WE HAVE A VEHICLE THAT DOESNT WORK PROPERLY TRACTION CONTROL IS OFF STABILITRACK IS ON DASH NOTIFICATION ALSO TIMING CHAIN IS BAD AND CRANKSHAFT NEEDS TO BE REPLACED ACORDING TO DIAGNOSTIC CODE DEALERSHIP IN ALEXANDRIA MN LAKES AREA AUTO SALES ERIC GARDENER IS THE OWNER WHICH REFUSES TO FIX OR GIVE US DIFERENT CAR MY FAMILY HAS 5 DISABLED PEOPLE THAT WE NEED TO TRANSPORT AND KNOW CANT BECAUSE OF THE DEALERSHIP SELLING US A CAR THATS NOT RELIABLE

MY TERRAIN RAN OUT OF OIL AND HAD NO LEAKING ANYWHERE. FOUND OUT FROM THE DEALER THAT THESE VEHICLES HAVE A HUGE PROBLEM WHERE THEY ARE BURNING OIL INTERNALLY AND NEED THEIR PISTONS AND RINGS REPLACED. HAD TO GO IN EVERY 500 MILES AND HAVE THEM CHECK THE OIL. IT WAS DOWN EVERY TIME I WENT IN AND THEY WOULD HAVE TO ADD OIL. I THOUGHT I WAS STILL UNDER WARRANTY AND COME TO FIND OUT AFTER FINISHING THE OIL CONSUMPTION TESTING THAT I WAS NOT. THE BILL WOULD HAVE BEEN OVER $5000 OF WHICH I AM A SINGLE MOTHER WITH A CAR PAYMENT FOR A CAR THAT IS NOW JUNK. MY CAR EVENTUALLY DIED DUE TO THE OIL PROBLEM AND OTHER COMMON ISSUES KNOWN TO GMC. IT IS NOT FAIR

PURCHASED CAR USED FROM GMC DEALER 88,706 MILES. 1 PREVIOUS OWNER THTA PURCHASED FROM GM DEALER NEW, I PURCHASED EXTRA 100,000 WARRANTY IN ADDITION. I DRIVE ABOUT 10 MILES TOTAL A DAY ABOUT 3 DAYS A WEEK TO WORK, SO I HAVE NOT PUT MANY MILES ON IT. 30 DAYS AFTER PURCHASE WHEN DRIVING HOME FROM WORK GOT TO DRIVEWAY, CAR DUMPED LARGE QUANTITIES OF OIL ON DRIVEWAY. NO WARNING LIGHTS EVER CAME ON TO INDICATE A PROBLEM. DIAGNOSTICS SHOULD HAVE INDICATED PRESSURE BUILD-UP. CAR HAD HESITATED A BIT AT THE LAST STOPLIGHT BEFORE MY HOUSE ON THE WAY HOME BUT NOT BAD AND ONLY ONE TIME. OIL ALL OVER UNDERSIDE OF VEHICLE. TOWED TO DEALER, GM KNOWS OF THE ISSUE BUT MY VIN IS NOT ON "THE LIST" FOR THE "SERVICE ADJUSTMENT" NOT A RECALL BUT IT SHOULD BE.. NOBODY CAN SAY WHY. WILL COVER PART BUT NOT ALL OF THE DAMAGE DESPITE THIS BEING THE RESULT OF A REALLY POOR ENGINE DESIGN THAT IS A "HIGH OIL CONSUMPTION" VEHICLE. IS THIS THE 70S? THAT SHOULD NOT EVEN BE A THING IN 2019. THE OIL SLUDGE IN ENGINE CAUSED THE PCV TO FREEZE UP IN THE COLD TEMPS AND IT BLEW OUT THE REAR MAIN SEAL FOR THE ENGINE. THEY WANT $1300 FROM ME TO FIX AND GM IS COVERING PART OF THE COST. BUT IF IT IS A DESIGN FLAW AND THEY KNEW ABOUT IT, THEY SHOULD HAVE FIXED IT BEFORE THEY SOLD IT. EXTENDED WARRANTY WILL NOT COVER THIS BECAUSE THEY DO NOT INCLUDE THE PCV. LIKELY WILL NOT EVER COVER ANYTHING WITH THE ENGINE SINCE IT IS A DESIGN FLAW AND THOSE ARE BY DEFINITION PRE-EXISTING AND HIGH OIL CONSUMPTION THAT IS NOT COMING OUT ON THE GROUND IS FOULING UP SOMETHING. SO MY FIRST PAYMENT IS NOT EVEN DUE YET AND I ALREADY OWE MONEY TO SOMEONE ELSE AND IT IS SIGNIFICANT MONEY THAT WILL NOT BE EASY TO PAY. IF THIS HAD HAPPENED ON THE HIGHWAY, I WOULD HAVE LOST USE OF THE VEHICLE AT HIGH SPEED AND WOULD LIKELY HAVE CAUSED A CRASH.

EXTREMELY COLD DAY DRIVING HOME AND CAR STARTED TO BUCK A LITTLE, THEN A FEW MINUTES LATER IT STARTED TICKING. NEXT THING MY CAR SHUTS OFF AND ENGINE LIGHT COMES ON WHILE DRIVING DOWN THE FREEWAY. THE CAR BLEW IT'S REAR MAIN SEAL OUT AND AFTER READING IT SOUNDS LIKE MANY OTHER HAVE HAD THIS PROBLEM. I HAD CHECKED THE OIL TWO DAYS PRIOR AND IT WAS FULL. THE CAR HAD NO OIL IN IT. I BASICALLY SPENT 16,000 AND 3 YEARS LATER THE CAR IS JUNK.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 30 MPH, THE ENGINE MADE AN ABNORMAL NOISE AND SMOKE EMITTED FROM THE EXHAUST WITHOUT WARNING. THE ENGINE BEGAN TO STALL AND THE CONTACT PULLED OVER AND ATTEMPTED TO PLACE OIL IN THE VEHICLE; HOWEVER, THE OIL LEAKED OUT. THE VEHICLE WAS TOWED TO STEVEN LUST AUTOMOTIVE (1314 6TH AVE SW, ABERDEEN, SD 57401, (605) 277-4261) WHERE IT WAS DIAGNOSED THAT THE PCV VALVE WAS FAULTY. THE CONTACT STATED THAT THERE WAS AN UNKNOWN MANUFACTURER RECALL THAT WAS PLACED ON HER YEAR, MAKE, AND MODEL VEHICLE; HOWEVER, THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE MECHANIC THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE MANUFACTURER RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 61,067.