2012 GMC TERRAIN Complaints

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE HER GRANDSON WAS DRIVING APPROXIMATELY 40-45 MPH, A DEER JUMPED INTO THE FRONT OF THE VEHICLE CAUSING SEVERE DAMAGE TO THE FRONT END OF THE VEHICLE BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT MENTIONED THAT THE RADIATOR WAS PUSHED INTO THE ENGINE. THE CONTACT SUSTAINED WHIPLASH INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY THE INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 103,000. *AS *AS

MY FAMILY AND ME WERE TRAVELING IN A DOWN POOR IN A LARGE CITY. SUDDENLY MY WINDSHIELD WIPERS WENT WENT PAST THE WINDOW WHILE IN MOTION AND STOPPED WORKING. THIS WAS VERY UNSAFE AND WE WERE BLINDED FROM THE RAIN AND COULD NOT SEE THE TRAFFIC IN FRONT OF US. I SLOWED DOWN AND SOMEHOW FOUND MY WAY TO THE SIDE OF THE INTERSTATE WITHOUT HITTING OR BEING HIT BY ANYONE. THIS ISSUE COULD HAVE KILLED US. THIS IS VERY DANGEROUS. I FOUND THAT THIS IS A COMMON ISSUE IN THIS MODEL AND THE 2013 ACTUALLY HAS A RECALL FOR THE SAME ISSUE.

I USED MY WINDSHIELD WIPERS ON THE HIGHEST/FASTEST SETTING THE OTHER DAY FOR THE 1ST TIME EVER. I USUALLY ONLY USE THE LOW OR MEDIUM SETTING. THE WINDSHIELD WIPERS WORKED FOR ABOUT 1 MINUTE AND THEN THEY STOPPED WORKING COMPLETELY. THEY FROZE IN PLACE AND MY DEALER IS RECOMMENDING A REPLACEMENT OF THE WIPER MOTOR AND CONNECTIONS. I AM READING ONLINE AND IT LOOKS LIKE GM RECALLED THE 2013 TERRAINS FOR THIS EXACT ISSUE AND THAT YOUR COMPANY WAS LOOKING INTO WHETHER THEY SHOULD RECALL 2010-2012 TERRAINS AS WELL. I WOULD LIKE ANY INFORMATION YOU HAVE ABOUT THE POSSIBILITY OF THAT RECALL BECAUSE I THINK ITS RIDICULOUS THAT GMC HAS NOT RECALLED THIS ITEM WHEN IT WAS CLEARLY AN ISSUE FOR THE 2013 MODEL USING THE SAME PARTS. THIS IS EXTREMELY DANGEROUS WHEN THE WIPERS FAIL WHEN THEY ARE GOING THE FASTEST. THAT IS WHEN THE WIPERS ARE NEEDED THE MOST BECAUSE IT MEANS IT IS RAINING EXCESSIVELY. GM SHOULD HAVE TO PAY FOR MY REPAIRS CONSIDERING THIS IS A KNOWN ISSUE AND I'M HOPING YOUR COMPANY CAN HELP GET THEM TO FINISH RECALLING ALL YEARS MODELS. THANKS.

AFTER OWNING THIS CAR FOR OVER 4 YEARS WE ARE JUST NOW FINDING OUT THAT GENERAL MOTORS HAS ISSUED WHAT THEY CALL SPECIAL BULLETINS ON THE EXCESSIVE OIL CONSUMPTION PROBLEM WE HAVE BEEN HAVING. WE FIRST STARTED NOTICING THE PROBLEM IN FEBRUARY OF 2018 WHEN THE CAR STARTED VIBRATING, SHAKING, AND STALLING WHILE DRIVING. I TOOK THE CAR TO FIRESTONE TO HAVE THE OIL CHECKED AND THE CAR WAS SHAKING SO BAD THAT THEY REFUSED TO EVEN LOOK AT IT FOR FEAR OF BEING HELD LIABLE FOR DAMAGES. COME TO FIND OUT THAT MY CAR ONLY HAD ABOUT 1.5 QUARTS OF OIL IN IT AND AFTER THE OIL WAS CHANGED IT BEGAN RIDING SMOOTH AGAIN. HOWEVER WE NOTICED AFTER ABOUT 6 WEEKS IT WAS LOW ON OIL AGAIN. BASICALLY WE ENDED UP HAVING TO GET A OIL CHANGE EVERY 6-7 WEEKS OR AT LEAST ADD A QUART OF OIL TO THE CAR EVER 3 WEEKS. NOW WE'VE COME TO FIND OUT THAT SPECIAL BULLETINS(BULLETIN #16118 OR 14882) HAVE BEEN ISSUED ON THIS PROBLEM WITH MY TERRAIN. MY PROBLEM IS NO LETTER OR CONTACT WAS EVER SENT TO NOTIFY ME OF THIS ISSUE. MY CAR HAS BEEN TO THE LOCAL GMC DEALER ON MULTIPLE OCCASIONS AND I WOULD LIKE TO KNOW WHY I WAS NEVER NOTIFIED ABOUT THIS PROBLEM OR THESE BULLETINS. THE PROBLEM I HAVE NOW IS AFTER READING THE BULLETIN WE'VE COME TO FIND OUT THAT MY CAR MAY BE OUT OF THE WARRANTY PHASE. I CURRENTLY HAVE 132,000 MILES ON IT AND THE TSP SAYS 7 1/2 YEARS OR 120,000 MILES. IF WE HAD BEEN MADE AWARE OF THE TSP WE WOULD HAVE SURELY TAKEN IT TO THE DEALERSHIP TO HAVE IT CHECK. BETTER YET, WHEN MY CAR WAS AT THE DEALERSHIP FOR A FUEL LINE PROBLEM OR REPAIR OF THE MOON ROOF WE WOULD HAVE EXPECTED TO BE NOTIFIED OF ANY TSP'S THEN. I STRONGLY FEEL THAT THIS EXCESSIVE OIL CONSUMPTION ISSUE WITH MY CAR SHOULD BE FIXED, AS IT HAD LESS THAN 120,000 MILES ON IT WHEN THE PROBLEM FIRST STARTED OCCURRING OVER A YEAR AND 1/2 AGO AND WE WERE NEVER NOTIFIED IN A TIMELY FASHION.

ON SATURDAY, 5/11/19, AT ABOUT 10 PM, WHILE DRIVING ON I-264, AT ABOUT 60 MPH, IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ALL THE WAY UP. THE RAIN WAS SO HEAVY I COULD NOT SEE OUT THE FRONT WINDOW AND SLOWED DOWN AND GRADUALLY PULLED OFF TO THE SIDE WITH MY PASSENGER LOOKING OUT FOR THE GUARDRAIL. WHEN THE RAIN LET UP A LITTLE, I REALIZED I WAS PARTIALLY BLOCKING AN ON RAMP AND PULLED FARTHER FORWARD. THIS WAS A VERY DANGEROUS SITUATION AS A CAR IN THE TRAVEL LANE COULD HAVE HIT ME (WHEN SLOWING DOWN) OR I COULD HAVE BEEN HIT WHILE BLOCKING THE ON RAMP DURING THIS PERIOD OF HEAVY RAIN. WHEN THE RAIN SLOWED MORE, WE DROVE 2 MILES TO THE NEXT EXIT AND PULLED OFF IN A STORE PARKING LOT. I REPLACED THE WIPER FUSE, BUT LATER DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE 40+ MILES HOME HOPING THE RAIN WOULD STAY AT A DRIZZLE AND PULLING TO THE SIDE ANY TIME THE RAIN CAME DOWN HARD ENOUGH TO CAUSE VERY LIMITED VISIBILITY. IT TOOK US WELL OVER TWO HOURS TO MAKE THE 40 MILE TRIP HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD LITTLE CHOICE SINCE WE SINCE THERE ARE NO REPAIR SHOPS OPEN AT THAT HOUR. UPON GETTING HOME, WE TOOK THE TERRAIN TO OUR LOCAL AUTO REPAIR SHOP TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAINS AS THERE IS A PLASTIC GEAR IN THE WIPER MOTOR THAT ROUTINELY BREAKS WHEN THE MOTOR IS ON HIGH. THE MECHANIC SAID THE PROBLEM IS SO COMMON THAT THE DEALERS' KEEP THE WIPER MOTOR IN STOCK AND HE COULD GET THE MOTOR (PART) IMMEDIATELY WITHOUT HAVING TO ORDER IT. IF THIS IS TRUE, I'D RECOMMEND A RECALL OF THE WIPER MOTOR AND THAT REPLACEMENT MOTOR CONTAIN A METAL (OR STRONGER) GEAR THAT IS LESS LIKELY TO BREAK WHEN THE MOTOR IS ON HIGH SPEED. BECAUSE YOU CANNOT JUST BUY/REPLACE THE GEAR, THE WHOLE MOTOR HAD TO BE REPLACED WHICH COST US $278.

WHILE DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ABOUT HALFWAY UP. AFTER PULLING OVER TO THE SIDE OF THE ROAD, WE DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE SEVERAL MILES WITH VERY LITTLE VISIBILITY UNTIL WE COULD FIND A SAFE PLACE TO PULL OVER TO TRY TO ACCESS THE SITUATION FURTHER. WE WERE 4 HOURS FROM HOME GOING ON A WEEKEND TRIP, ABOUT AN HOUR FROM OUR DESTINATION. WE HAD TO GET RAIN-X (SUGGESTED FROM THE AUTO ZONE WE WERE ABLE TO FIND) AND APPLY IT TO MAKE IT TO OUR DESTINATION. WE COULDN'T FIND ANY DEALERSHIPS WHO COULD HELP US ON THE WEEKEND, SO WE HAD TO HOPE FOR THE BEST DRIVING BACK HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD NO CHOICE SINCE WE WERE HOURS AWAY FROM HOME AND COULD NOT FIND ANY PLACE TO HELP US. UPON GETTING HOME, I TOOK THE TERRAIN TO OUR DEALERSHIP AND HAD TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAIN'S AND MY HUSBAND'S 2013 WAS RECALLED FOR THE EXACT SAME PROBLEM. I DO NOT UNDERSTAND HOW ONLY ONE YEAR CAN BE RECALLED WHEN IT IS CLEARLY A PROBLEM WITH ALL YEARS. IT SET US BACK $302.74 FOR THE REPAIR AND THAT WAS AFTER THE DEALERSHIP GAVE US A SMALL DISCOUNT.

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ED KOEHN CHEVROLET (616-866-9511, LOCATED AT 4650 14 MILE RD NE # M-57, ROCKFORD, MI 49341) WHERE IT WAS DIAGNOSED THAT THE WIPER MOTOR AND TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE CALLED BACK BY A REPRESENTATIVE. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

GETTING A RATTLING/WHINING SOUND FROM MY CAR, AND WHEN I COME TO STOP IT SHAKES AN VIBRATES. JUST PURCHASED THIS VEHICLE ABOUT 6 MONTHS AGO FROM A DEALERSHIP, I VERY A LITTLE WORRIED ABOUT THIS VEHICLE. PLEAE ADVIVSE ME ON WHAT TO DO. CAN NOT AFFORD TO FIX ANY MAJOR PROBLEMS. HELP!!!!!!!!!!!!!!!!!!!!!!

MY SERVICE BAG LIGHT CAME ON ABOUT 1 MONTH AGO. WHEN I TOOK IT TO THE DEALER TO CHECK IT OUT. THEY SAID MY YEAR IS NOT IN THE RECALL LIST. THEY ALSO SAID NONE OF THE AIR BAGS WILL WORK UNTIL IT GETS FIXED. I AM LIVING ON A LIMITED INCOME AND CANNOT AFFORD TO FIX THE AIR BAGS. EVERY YEAR BEFORE AND AFTER OF GMC TERRAIN HAVE BEEN RECALLED. I DON'T UNDERSTAND WHY MY 2012 HAS NOT BEEN RECALLED. WITH THIS BEING A MANUFACTURED PROBLEM I BELIEVE GMC SHOULD PAY TO FIX THE AIR BAGS. I AM AFRAID TO TAKE MY GRANDCHILDREN WITH ME TO THE STORE.

HIGH OIL CONSUMPTION. NO LEAKS UNDER CAR. I'VE TO ADD 3 QUARTER OF OIL EVERY WEEK.