2018 GMC TERRAIN Complaints

I HAVE AROUND 6 TO 7 MONTH WITH THE VEHICLE AND SINCE DAY ONE IT MADE A WEARD NOISE IN THE ENGINE TRANSMISSION AREA AND THE VEHICLE DOESNT RESPOND AND PERFORM WELL I TOOK IT TO THE DEALERSHIP AND AT FIRST THEY STATED IT WAS SOMETHING WITH THE TRANSMISSION AND THEN THEY STARTED GIVING ME MANYDIFERENT EXCUSES AND THAT IT WAS NORMAL BUT STILL THE SUV WOULDNT RESPOND I CALLED GM AND THEY OPENED A TICKET BUT AFTER THAT THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT IN OTHER WORDS THEY TOLD ME I HAD TO DEAL WITH THE ISSUE. YESTURDAY FEB 26,2019 THE SUV STARTED HAVING WORST PROBLEMS AS TO WHERE IT WOULD NOT RUN MOR THEN 33 MILES A HOUR IT STARTED SHAKING RPMS GOING WILD THE VEHICLE ONLY HAS 5500 MILES ON IT. I DONT KNOW WHAT TO DO OUT OF THIS TIME I HAVE WITH IT THE VEHICLE HAS BEEN MORE TIMED AT THE DEALERSHIP THAN WITH ME

WHEN I DRIVE MY CAR AFTER COMING OUT OF REVERSE THE CAR REVS UP BETWEEN 35 AND 45 RPMS. THIS IS WHEN IT IS GOING ABOUT 25 MPH. WHEN I REMOVE MY FOOT FROM THE GAS THE CAR JERKS VIOLENTLY FORWARD AND RPMS DROP TO 25RMS. WHEN I GIVE IT SOME GAS THE RPMS GO UP AGAIN TO THE 35-45 RPM. THE ONLY WAY TO GET THIS TO STOP IS TO PULL OVER, PUT THE CAR IN PARK, TURN OFF THE CAR AND OPEN THE DOOR. I LET IT SIT FOR ABOUT 10 MIN AND THEN TURN IT BACK ON AND DRIVE. I HAVE BROUGHT IT TO THE DEALER SEVERAL TIMES AND THEY KEEP TELLING ME THERE IS NOTHING WRONG THAT WHEN THEY PLUG IT IN EVERYTHING COMES BACK FINE. I HAVE HAD OTHER PEOPLE IN THE CAR AND IT HAS HAPPENED WITH WITNESSES SO I AM NOT IMAGINING IT. THIS IS A BRAND NEW VEHICLE AND STARTED HAPPENING A FEW DAYS AFTER I GOT IT. THE DATE I AM GIVING OF WHEN IT HAPPENED IS THE LATEST ONE - IT STARTED 8/18.

CONTINUE TO EXPERIENCE RADIO RESETTING (COMPLETELY SHUTTING DOWN AND RESETTING GIVING YOU THE GMC LOGO) AS YOU DRIVE DOWN THE ROAD, WITH PHONE CONNECTED WITH USB AND WITHOUT. CONTINUE TO EXPERIENCE USB NOT PRODUCING ENOUGH POWER TO MY PHONE TO RUN WAZE FROM THE USB PORT UNDER THE RADIO. PHONE CALLS WILL FADE IN AND OUT BETWEEN THE RADIO AND THE PHONE CALL...BEING CONNECTED VIA BLUETOOTH TO THE TRUCK. CONTINUE NOT BEING ABLE TO ANSWER THE CALLS VIA BLUETOOTH. TRUCK HAS BEEN INTO 2 DIFFERENT DEALERSHIPS....BOTH HAVE "RESET" THE SYSTEM...BUT IT CONTINUES TO DO THE SAME THINGS...OR SOMETHING NEW EVERY WEEK. PARTS HAVE BEEN ORDERED TO REPLACE USB PORT...STILL WAITING. BOUGHT THE CAR NEW....BEEN ONGOING...BEEN IN THE DEALERSHIPS 10-15 TIMES NOW. NO SOLUTION

MY VEHICLE HAS BEEN MAKING A NOISE EVERY SINCE THE DAY OF PURCHASE. IT STARTED AS A VAGUE SOUND AND HAS SINCE GOTTEN WORSE. THE NOISE IS COMING FROM THE REAR EXHAUST. AT CERTAIN SPEEDS OF TRAVEL THE NOISE GETS WORSE. I HAVE DONE A VISIBILITY CHECK OF THE REAR EXHAUST PIPE AND NOTICED THE ASSEMBLED EXHAUST WHERE IT WAS WELDED IS LOOSE AND SHAKING. I'M NOT FOR SURE IF THIS IS WHERE THE NOISE IS COMING FROM BUT IT COULD USE SOME INVESTIGATION. I PURCHASED MY VEHICLE WITH NO MILEAGE ABOUT 5 MONTHS AGO FROM HENNESSY GMC IN MORROW GEORGIA.

THE NAVIGATION/MEDIA CENTER WILL EITHER GO COMPLETELY BLACK OR COMPLETELY WHITE SCREEN EVEN WHEN BACKING UP YOU LOSE THE CAMERA AND CAN'T SHUT OFF THE RADIO. IF THE SCREEN GOES WHITE DURING EVENING DRIVING THE REFLECTION OF THE WINDSHIELD IS SO SEVERE I CAN'T DRIVE AND THE SYSTEM WILL NOT SHUT OFF WHEN THE POWER BUTTON IS DEPRESSED. I HAVE TAKEN IT TO DEALERSHIP, THEY REPLACED THE RADIO ONCE. IT IS DOING IT AGAIN LESS THAN A MONTH LATER. GMC SAID THEY KNOW ABOUT THIS ISSUE WITH THE VEHICLE BUT DO NOT KNOW WHY OR HAVE A FIX. IN THE MEAN TIME I AM TO DRIVE MY VEHICLE SINCE THEY DO NOT SEE THIS AS A SAFETY CONCERN. I HAVE ATTACHED A PHOTO FROM YESTERDAY I WAS IN THE PROCESS OF BACKING UP WHEN THE WHOLE SCREEN WENT BLACK. I WAS BACKING OUT OF MY DRIVEWAY ONTO A CITY STREET. WHEN WE GOT TO OUR DESTINATION AND SHUT THE CAR OFF THE RADIO STAYED ON EVEN ONCE WE EXITED THE VEHICLE AND SHUT AND LOCKED THE DOORS. I AM WORRIED ABOUT THE POTENTIAL OF A FIRE HAZARD AS WELL.

MY VEHICLE IS STALLING AND STUTTERING WHILE TRYING TO ACCELERATE. IT ALSO DOES THE SAME WHEN DECELERATING. THE TRUCK WILL JERK AND STUTTER. ALSO MAKING NOISE LIKE A VACUUM CLEANER WHILE THIS IS GOING ON. I JUST PURCHASED THIS VEHICLE IN SEPTEMBER 2018 AND IT HAS BEEN GOING ON SINCE NOVEMBER 2018

WHEN I AM DRIVING THE POWER STEERING DOESNT WORK WELL AND THE STEERING IS HARD TO TURN AND KEEP VEHICLE IN ITS LANE IT ALSO DOES NOT COME BACK TO THE STRAIT POSITION OR CENTER IF ITS TURNING LEFT YOU HAVE TO BRING IT STRAIGHT AND IT IS HARD TO TURN SO IT GOES BACK AND FORTH ROUGHLY I FEEL IT LOOKSLIKE I AM DRUNK DRIVING OR SOMETHING IS WRONG WITH THE OPERATOR BUT ITS IN THE STEERING MAYBE THE SPEED SENSING PART OR SOMETHING BUT THE SERVICE CENTER AT THE DEALERSHIP SAYS IT DRIVES THE WAY IT IS SUPPOSED TO IT IS WHEN I AM DRIVING WITH THE GAS ON SO IT SEEMS TO BE SPEED SENSING

AT NIGHT WHILE STOPPED, AS YOU SHIFT THE CAR INTO REVERSE, THE REAR VIEW CAMERA DISPLAY IS BLINDING BRIGHT. ITS BRIGHT LIGHT IS BEING REFLECTED BY THE WINDOWS BACK INTO THE CAR, MAKING IT IMPOSSIBLE TO SEE OUT THE WINDOWS OF THE VEHICLE. WHILE OTHER CAR FUNCTIONS - RADIO, PHONE, AND NAVIGATION - WHICH ALL USE THE SAME DISPLAY SCREEN AS THE BACKUP CAMERA, DIM THEMSELVES FOR NIGHT USE, THE REAR VIEW CAMERA DISPLAY IS AS BRIGHT AT NIGHT AS IT IS DURING THE DAY, CAUSING THIS ISSUE. THIS IS A PERMANENT, REPEATABLE ISSUE.

TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT NIGHT AND ATTEMPTING TO BACK INTO THE DRIVEWAY, THE BACK UP CAMERA WAS TOO BRIGHT AND WAS DIFFICULT TO SEE. THE CONTACT STATED THAT THE SIDE VIEW MIRRORS DID NOT HELP DUE TO THE TINTED WINDOWS. THE VEHICLE WAS TAKEN TO SCHEPEL BUICK GMC (219-472-1449, LOCATED AT 3209 LINCOLN HWY, MERRILLVILLE, IN 46410) WHERE THE TECHNICIAN CONFIRMED THAT IT WAS A SAFETY ISSUE, BUT STATED THAT THERE WAS NO REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300. *TT*JB

TL* THE CONTACT OWNS A 2018 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE'S ELECTRICAL SYSTEM FAILED. THE VENTS LOCATED NEAR THE INSTRUMENT PANEL EMITTED A STRONG BURNING ODOR WHEN THE HEATING SYSTEM OR AIR CONDITIONING SYSTEM WAS ACTIVATED. IN ADDITION, THE FRONT END OF THE VEHICLE EXHIBITED A STRONG VIBRATION THAT CAUSED THE STEERING WHEEL TO VIBRATE. FURTHERMORE, WHEN THE REAR HATCH DOOR WAS CLOSED, THE REAR HATCH DOOR LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE HUB CLIPS SEPARATED. ON STAR PERFORMED A DIAGNOSTIC AND PROVIDED THE CONTACT WITH DIAGNOSTIC CASE NUMBER: 109309958. THE VEHICLE WAS TAKEN TO RAINBOW NORTHSHORE BUICK GMC (2925 NORTH HIGHWAY 190, COVINGTON, LA 70433, (888) 494-1484) FOR INSPECTION. THE DEALER ONLY CLEARED THE ON START CONNECTIVITY CODES AND INFORMED THE CONTACT THAT THERE WAS A DEFECTIVE MODULE. THE MANUFACTURER DID NOT HAVE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.