2013 GMC TERRAIN Complaints

THE REAR MAIN SEAL ON THE ENGINE BLEW OUT WHILE DRIVING DUE TO THE PCV SYSTEM BEING FAULTY. MY CAR DIED IN THE MIDDLE OF A BUSY INTERSECTION WITHOUT WARNING IN 10 DEGREE WEATHER WITH NEGATIVE 10 DEGREE WINDCHILL, LEAVING MY FAMILY AND STRANDED WITHOUT THE ABILITY TO EVEN GET HEAT INTO THE CAR.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING LOW SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS PULLED OVER AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 62,000.

THIS (NORMALLY-GARAGED, 1-OWNER, RELIGIOUSLY-SERVICED AT DEALERSHIP) VEHICLE HAD SAT OUTSIDE FOR 38 HOURS WITHOUT BEING STARTED. VEHICLE WAS STARTED IN +4 DEGREE F TEMPERATURE, ALLOWED TO WARM UP, DRIVEN 15 MINUTES ON A 2-LANE ROAD BEFORE STOPPING AT A STOP SIGN. ENGINE BEGAN CHUGGING HEAVILY AS IT LEFT THE STOP, ATTEMPTING TO CROSS 2 LANES OF A DIVIDED 4-LANE HIGHWAY BEFORE TURNING LEFT IN THE OTHER 2 LANES OF THAT HIGHWAY. WITH ENGINE LOSING POWER, DRIVER MANAGED THE LEFT TURN AND PULLED OFF ON RIGHT SHOULDER JUST AS ENGINE SUDDENLY DIED. JUST AS IT DIED, DRIVER NOTICED A BRIEFLY-LIT DASHBOARD INDICATOR SIGNIFYING SOMETHING ABOUT OIL. VEHICLE WAS 3 MONTHS PAST 6-YEAR WARRANTY. IT WAS HAULED SOME 200 MILES TO THE ORIGINAL GM DEALER, OFFLOADED IN PARKING LOT ON SUNDAY EVE. DEALER WAS INFORMED NEXT MORNING, AND LATER RESPONDED THAT IT WOULD NEED A NEW ENGINE. OWNER VISITED DEALER, NOTICED VEHICLE HAD NOT BEEN MOVED SINCE DROPPING IT OFF, BUT DEALER SOMEHOW KNEW ENGINE STATUS. MANAGER WAS SURPRISINGLY UNDERSTANDING. REAR SEAL WAS BLOWN, LIKELY PCV ORIFICE ISSUE (AS IN GM TSB 14882). DEALER SAID GM WOULD PAY 45%, TSB 14882 WOULD COVER $400+, DEALERSHIP WOULD PAY HALF THE REST. OWNER RESPECTS/APPRECIATES DEALERSHIP'S COOPERATION, BUT REMAINS CONCERNED ABOUT POTENTIAL DANGER OF SUDDEN LOSS OF POWER WHILE CROSSING 4 LANES OF HIGH-SPEED TRAFFIC. OWNER LEARNED ABOUT TSB 14882 ONLY AFTER THIS INCIDENT, ONLY VIA GOOGLE, PRIOR TO VISITING DEALER. OWNER STILL DOESN'T KNOW IF VIN IS ON THE TSB 14882 LIST, WHICH, IF IT IS, SHOULD HAVE LED TO A PREVENTIVE FIX PRIOR TO THIS INCIDENT.

LOCAL MECHANIC CHANGES OIL AND REALIZES NO OIL LEAKS AND EXCESSIVE OIL CONSUMPTION. TELLS ME ABOUT THE BULLETIN AND SENDS ME TO GMC. CALL TO MAKE APPOINTMENT SINCE THEY AGREE IT'S UNDER THE SPECIAL COVERAGE. FIRST VISIT WAS TO CHANGE THE OIL AND START THE TEST 9/28/18 100K MILES. SECOND READING WAS GOOD 10/27/18 101K MILES. NEXT READING IT FAILED AT 102K MILES ON 12/1/18. THEY GAVE ME DESCRIPTION OF WHAT WAS WRONG THAT FIT THE BULLETIN AND THIS ASTRONOMICAL PRICE. I INFORMED THEM I KNEW ABOUT THE BULLETIN AND IT SHOULD BE COVERED. THEY THEN LOOKED MY VIN UP AND SAID UNFORTUNATELY MY VIN ISN'T COVERED EVEN THOUGH THE YEAR, MAKE, MODEL AND MOTOR IS THE EXACT AS THE BULLETIN. I CALLED GM CUSTOMER SERVICE WHEN MY LOCAL MECHANIC TOLD ME TO ON MY NEXT OIL CHANGE WITH HIM. 2/28/18 THEY TELL ME THAT THE DEALERSHIP WAS CORRECT I'M NOT COVERED ON THE SPECIAL COVERAGE AND THEY AREN'T SURE WHY. THERE WAS NOTHING ELSE THEY COULD DO FOR ME. SO MY MOTOR IS NOTICEABLY STRUGGLING AT ONLY 100K MILES AND THERE IS NOTHING YOU CAN DO.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE. THE TECHNICIAN STATED THAT THE POSITIVE CRANKCASE VENTILATION HOLE IN THE INTAKE MANIFOLD WAS TOO SMALL AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,700. *BF CONSUMER STATED MANAGED TO RESTART THE MOTOR AND PULLED INTO PARKING LOT. I CHECKED THE CAR OVER AND FOUND OIL OM THE GROUND UNDER THE CAR AND A TRAIL OF OIL COMING INTO THE PARKING LOT. CONSUMER WAS TOLD BY A MECHANIC THESE VEHICLES HAVE THIS PROBLEM. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

MY YEAR MAKE AND MODEL WITH THE SAME 2.4L ENGINE WAS SUBJECT TO A RECALL/ SERVICE BULLETIN #14882 WHICH PERTAINED TO A PLUGGED PCV ORIFICE IN THE INTAKE MANIFOLD WHICH RESULTED IN BLOWING OUT THE REAR MAIN CRANKSHAFT SEAL WHICH COULD RESULT IN ENGINE FAILURE AND A WARNING THAT THE SPAYING OIL CAN RESULT IN LOSS OF VEHICLE CONTROL. A MECHANIC CONFIRMED THAT THIS WAS THE PROBLEM I HAVE, YET GM WILL NOT COVER THE REPAIRS AS THEY SAID MY SPECIFIC VIN WAS NOT COVERED. THE VEHICLE HAS LOW MILEAGE AND I THINK IT IS OUTRAGEOUS THAT GM WILL NOT STAND BEHIND THEIR PRODUCT. THE REPAIRS WILL BE VERY EXPENSIVE.

WE BOUGHT A 2013 GMC TERRAIN IN APRIL 2018 WITH 129K MILES FOR APPROXIMATELY $15K AFTER TAX AND TITLE. WE HAD IT FOR ABOUT 8 MONTHS AND WERE BRINGING IT TO A LOCAL CHEVROLET DEALERSHIP FOR ROUTINE OIL CHANGES EVERY 5,000 MILES. ABOUT 1000 MILES BEFORE OUR NEXT OIL CHANGE IN DECEMBER 2018, WE NOTICED THE ENGINE KNOCKING. THE DASH ILLUMINATED THE CHECK ENGINE SYMBOL. WE CONNECTED AN OBDII READER TO THE PCM AT A NEARBY PART STORE. THE READER DISPLAYED THE CODE P0014; WHICH IS RELATIVE TO "CAMSHAFT POSITION 'B' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 1". WE DISCOVERED THE CODE WAS ASSOCIATED WITH LOW ENGINE OIL. WE CHECKED THE OIL LEVEL AND THERE WAS NO OIL ON THE DIP STICK. WE NEEDED TO POOR 3 1/4 QUARTS OF OIL INTO THE ENGINE. WE NEEDED TO ADD APPROXIMATELY 1 QUART OF OIL EVERY 1 1/2 TO 2 WEEKS THEREAFTER. ABOUT A MONTH WENT BY, AND IN JANUARY 2019, THE DASH DISPLAYED AN ENGINE POWER LOSS MESSAGE AND THE ENGINE SOUNDED LIKE THAT OF A DIESEL ENGINE. WHEN THE ENGINE WAS SHUT OFF, WE NOTICED THE OIL HAD LEAKED ALL OVER THE GROUND. THE VEHICLE WAS BROUGHT TO A MECHANIC WHO DIAGNOSED IT AS HAVING A REAR MAIN OIL SEAL FAILURE, PISTON RINGS WERE BAD, AND THE TIMING CHAIN WAS BAD. WE CALLED THE DEALER WHERE IT WAS PURCHASED. THEY NOTED THE VEHICLE WAS NO LONGER UNDER WARRANTY BECAUSE IT HAS OVER 135K MILES ON IT AND THEY WERE UNABLE TO COMPENSATE FOR THE DAMAGE. WE CALLED THE GM CUSTOMER SERVICE HEADQUARTERS DIRECTLY, AND THEY INFORMED US THE VEHICLE WAS NOT LISTED AS HAVING ANY ISSUES OR RECALLS ACCORDING TO THE VIN. $3500 ESTIMATE TO FIX BY PRIVATE MECHANIC. VEHICLE IS CURRENTLY BEING SERVICED.

DURING THE POLAR VORTEX (JAN 2019) MY MAIN OIL SEAL BLEW ON MY 2013 GMC TERRAIN. THIS WAS CAUSED BY A PLUGGED ORIFICE WITHIN THE PCV SYSTEM. THIS APPEARS TO BE A DESIGN FLAW ON GM'S PART THAT THEY HAVE RECOGNIZED AND EXTENDED SPECIAL COVERAGE AS A RESULT. DESPITE THIS SPECIAL COVERAGE EXISTING THEY STATE MY VIN NUMBER ISN'T INCLUDED. MY PROBLEM AND VEHICLE MEET THE REQUIREMENTS FOR THE SPECIAL COVERAGE EXACTLY AND NOBODY CAN EXPLAIN WHY I'M NOT INCLUDED. IF YOU SEARCH ONLINE THERE ARE LOTS OF OTHER GM OWNERS EXPERIENCING THE SAME THING. THIS BLOWN OIL SEAL CAN RESULT IN DAMAGE TO THE ENGINE AND LOSS OF POWER. HAD I BEEN ON THE INTERSTATE A SERIOUS ACCIDENT COULD HAVE OCCURRED. THE FACT GM KNOWS ABOUT THE PROBLEM AND IS REFUSING TO ADDRESS IS MY ISSUE. SPECIAL COVERAGE 14882 HTTPS://GM.OEMDTC.COM/1899/SPECIAL-COVERAGE-ADJUSTMENT-PLUGGED-PCV-ORIFICE-IN-INTAKE-MANIFOLD-2010-2014-BUICK-CHEVROLET-GMC I DRIVE A 2013 GMC TERRAIN WITH 4 CYLINDER ENGINE. *TR

WE HAVE THE 2.4L EXOTEC ENGINE, PCV FREEZES UP, BLOWS OUT REAR MAIN SEAL, BURNS EXCESSIVE OIL, BOUGHT NEW, 9/2013? CALLED MY LOCAL GMC DEALER, SELLS ONLY GMC'S SINCE 1954, SERVICE DEPT. SAID, THEY HAD NEVER HEARD OF THE PROBLEM, LIARS! WE WENT TO A 2ND GMC DEALER, SERVICE MANAGER SAID, VIN IS NOT IN RECALL? HE WANTED $3100. TO DO A BAND AID FIX? THE BEST SOLUTION FOR AN OWNER OF THESE POS, IS TO TRADE IT IN, WHILE IT'S STILL RUNNING, LET THE GM DEALER, TAKE THE HIT! IT'S THERE OWN FAULT! WON'T BE BUYING AMERICAN NEXT TIME! SAD !!!

I WAS DRIVING MY VEHICLE, HEADING HOME ON A COLD NIGHT WHEN THE ENGINE LIGHT WENT ON, THE DISPLAY SAID "POWER REDUCED TO ENGINE", I STOPPED AND THE CAR JUST SHUT OFF. I TRIED TO RESTART IT AND IT WOULDN'T TURN OVER. I CALLED FOR A TOW TRUCK AND THEY LOOKED IT OVER THE NEXT DAY AND TOLD ME THAT I HAD DROPPED ALL OF MY OIL, WITH THE EXCEPTION OF 1/2 QUART, THE MECHANIC THEN TOLD ME THAT THE PCV PIPE WAS PLUGGED AND FORCED A LEAK AND BLEW CAUSING MY CAR TO LOSE ALL OF IT'S OIL. HE IS NOT A GMC DEALER SO HE CALLED THE NEAREST ONE, MCGRATH (FORMERLY BIRD CHEVROLET) IN DUBUQUE, IOWA AND THEY SAID THAT THAT HAS HAPPENED AND THERE WAS A RECALL ON THEM AND THAT THE CAR SHOULD BE TOWED THERE FOR REPAIR. ONCE THE MECHANIC AT MCGRATH, (RANDY) HAD TAKEN A LOOK AT THE CAR AND RAN MY VIN # HE STATED THAT MY CAR WOULD NOT BE COVERED, EVEN THOUGH THIS SAME THING IS PART OF A RECALL FOR THE SAME MAKE /MODEL/YEAR OF MY VEHICLE. HE SAID THAT I WOULD HAVE TO PAY OUT OF POCKET FOR THE MALFUNCTIONING OF THIS PART. SO FAR I HAVE HAD TO PAY FOR EMERGENCY TOWING, TOWING TO THE DEALER, AND DIAGNOSTIC TESTING, TOTALING $350.00 AND THERE'S BEEN NOTHING DONE YET TO MY VEHICLE.