2013 GMC TERRAIN Complaints

GMC BULLETIN 14882 SPECIAL COVERAGE ADJUSTMENT ' PLUGGED PCV ORIFICE IN INTAKE MANIFOLD THIS BULLETIN NEEDS TO BE EXTENDED ON MY 2013 GMC TERRAIN. MY WIFE WAS DRIVING HOME FROM WORK IN -11 TEMPS AND ALL OF A SUDDEN HER CAR STARTED SPUTTERING AND MAKING A WHINING NOISE. ABOUT A MILE UP THE ROAD HER CAR DASH READS " CRITICAL OIL PRESSURE" AND THE VEHICLE TURNS OFF. MY WIFE WAS STUCK IN THE FREEZING COLD FOR OVER 40 MINUTES BEFORE A TOW TRUCK ARRIVED. THE VEHICLE HAD LESS THAN 58,000 MILES ON IT. I HAD PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE. MY MECHANIC FOUND THAT THE MAIN SEAL AND PCV SYSTEM FROZE UP. HE MENTIONED THAT THE SAME ISSUE THAT GMC RELEASED UNDER BULLETIN 14882 HAD HAPPENED TO MY VEHICLE. I CALLED GM AND THEY TOLD ME THAT IT WOULD NOT BE WARRANTIED AS IT WAS OUT OF WARRANTY 1 DAY PRIOR, THEY ALSO MENTIONED THE BULLETIN DID NOT APPLY TO MY VEHICLE BECAUSE MY VIN DID NOT MATCH THE PRODUCT RECALL. THEY RECOMMENDED THAT I TAKE THE VEHICLE TO A GM DEALER TO INSPECT (IN WHICH THEY SAID I WOULD PAY FOR THE DIAGNOSTIC FEE). I TOLD GM (CUSTOMER CARE) THAT THE VEHICLE WOULD NEED A TOW AS IT WONT START AND UNSAFE TO RUN. I ENDED UP PAYING FOR A TOW TO A GM DEALERSHIP AND THEY LOOKED AT THE VEHICLE AND VERIFIED THAT COST WOULD BE $2200 TO MAKE THE REPAIRS AND VERIFIED THAT THE ISSUE IS THE SAME AS BULLETIN 14882. I HAVE OPENED UP A CASE WITH GM CUSTOMER CARE BUT HAVE GOTTEN NOWHERE WITH THEM ON WHY MY VEHICLE IS NOT ADDED TO THE 14882 BULLETIN WHEN THEIR MECHANICS ARE SAYING ITS THE SAME PROBLEM. I HAVE GOTTEN A RUN AROUND FROM GM CUSTOMER CARE TEAM AND AN UNRETURNED CALL FROM MANAGEMENT ASKING TO FURTHER DISCUSS THE SPECIFICS ON WHAT MEETS THE BULLETIN 14882 AND WHY VEHICLE ISN'T PART OF THE RECALL. THE GM DEALERSHIP I TOOK MY VEHICLE TOO EVEN STATED THEY HAVE WORKED ON 4-5 OF THE SAME PCV VALVE FREEZE IN THE LAST COUPLE WEEKS. SOMEONE PLZ HELP!

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 55 MPH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE FAILURE PREVENTED THE RADIO, FUEL GAUGE, AND OTHER COMPONENTS FROM WORKING. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE FOR DIAGNOSTIC TESTING, BUT NO FAILURE CODES WERE PRODUCED. THE CONTACT TOOK THE VEHICLE TO KOCOUREK GMC (1500 MORNING GLORY LN, WAUSAU, WI 54401) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WOULD HAVE TO PAY REGULAR PRICE IN ORDER TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE UNRELATED RECALL ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000.

WHILE DRIVING HOME I STOPPED AT A TRAFFIC LIGHT AND NOTICED A KNOCKING SOUND IN LOW RPM RANGE. I CONTINUED THE REMAINING 1 MILE HOME. WHEN I GOT HOME AND OUT OF THE VEHICLE I COULD SMELL BURNING OIL. I LOOKED UNDER THE VEHICLE AND THERE WAS A PUDDLE OF OIL ON THE GROUND AS WELL AS LOTS OF OIL DRIPPING FROM THE VEHICLE. AFTER HAVING A GM TECHNICIAN DIAGNOSE THE ISSUE, IT WAS DETERMINED THAT THE PCV VALUE HAD CLOGGED/FROZEN CAUSING INCREASED PRESSURE IN THE CRANKCASE AND BLOWING OUT THE REAR MAIN OIL SEAL. THIS IS THE SAME PROBLEM THAT WAS STATED IN A SERVICE BULLETIN (SB-10057977-8108) THAT GM HAS OUT. MY VIN NUMBER IS NOT COVERED WITH THIS BULLETIN FOR SOME REASON, BUT THIS IS A COMMON PROBLEM WITH THIS DRIVETRAIN. THE SERVICE BULLETIN (SB-10057977-8108) SHOULD BE EXPANDED TO COVER ALL VEHICLES WITH THE 2.4 LITER 4 CYLINDER ENGINE. MY VEHICLE IS JUST 2 MONTHS OUT OF WARRANTY AND GM IS ONLY OFFERING TO COVER 30% OF THE REPAIR COST. THIS IS A COMMON PROBLEM AND NEEDS TO BE RESOLVED.

DRIVING TO FAMILY DINNER ON CHRISTMAS DAY AND VEHICLE STALLED AND DIED ON SIDE OF ROAD IN -35 DEGREE WEATHER. NO INDICATION OF FAILURE, NO DASH WARNING INDICATORS. VEHICLE WAS MOVING AT POSTED SPEED LIMIT (55MPH) WHEN INCIDENT OCCURRED. ROAD CONDITIONS WHERE GOOD...SUNNY DAY. VEHICLE WAS TOWED TO LOCAL GM DEALERSHIP (WHEELER'S AUTOMOTIVE OF ABBOTSFORD, WI) AND, AFTER A DIAGNOSTIC, IT WAS CONFIRMED THAT THE CRANK SHAFT MALFUNCTIONED CAUSING A CONNECTING ROD TO GO THROUGH THE ENGINE BLOCK...A CATASTROPHIC MALFUNCTION WITHIN THE ENGINE ITSELF. CONTACTED GM CUSTOMER SERVICE MULTIPLE TIMES TO GET REIMBURSEMENT FOR THE REPAIR COSTS (NEW ENGINE) AND WE WERE TOLD THAT OUR VEHICLE WAS OUT OF WARRANTY. OUR WARRANTY ENDED 08/30/2017 WITH 100,003 MILES. OUR VEHICLE CURRENTLY HAS 102,XXX MILES. OIL CHANGES WERE ALWAYS COMPLETED AT A GM CERTIFIED REPAIR CENTER (WHEELER'S OF MARSHFIELD, WI). THERE WAS NO INDICATED FROM A MECHANIC THAT THERE WAS A PROBLEM WITH THE OIL, AND THERE WAS NO DASH INDICATORS TO LET US KNOW AS CONSUMERS THERE WAS AN ISSUE. THIS IS A MALFUNCTION OF THE GM 2.4L DIRECT INJECTION ENGINE, AND THIS NEEDS TO BE INVESTIGATED AND RECALLED. COUNTLESS FAMILIES DEPEND ON A SAFE AND RELIABLE VEHICLE TO MAINTAIN THEIR HOUSEHOLD. PLEASE FIND ATTACHED AN EMAIL WITH GM CUSTOMER SERVICE, THE INFORMATION CAN BE REQUESTED AND OBTAINED THROUGH THE CONTACT INFORMATION THROUGH THEM. IF NEEDED WE CAN PROVIDE A SALES/REPAIR INVOICE AND PHONE RECORDS OF US CONTACTING GM CUSTOMER SERVICE MULTIPLE TIMES. PLEASE REPLY ASAP

ALL THE OIL LEAKED OUT REAR OF ENGINE, WHILST PARKED AT WORKPLACE.CRANKCASE PRESSURE, MOISTURE BUILD UP, AND/OR SLUDGE BUILD UP. ACCORDING TO BULLETIN PIP5093A CAUSED BY COLD TEMPERATURE, IT GOT DOWN TO ABOUT 17 DEGREES HERE IN TEXAS. MECHANIC SAYS IT WILL COST $1,800.00TO REPAIR. GMC DEALER SAYS IT'S NOT A RECALL AND IS NOT COVERED. APPARENTLY, A LOT OF THE 2.4L ENGINES IN SEVERAL MODELS HAVE HAD THIS SAME PROBLEM HAPPEN. AUTO HAS 90,000 MILES ON IT, AND I ONLY DRIVE ABOUT 10 MILES DAILY. ACCORDING TO GM BULLETINS THIS IS KNOWN TO THEM, AS IT HAS OCCURRED NUMEROUS TIMES. I BELIEVE THAT GM NEEDS TO ADDRESS THIS PROBLEM AND REIMBURSE THE OWNERS OF THESE VEHICLES FOR THESE EXPENSIVE REPAIRS.

THE VEHICLE CONSUMES OIL AT A RATE MUCH HIGHER THAN "NORMAL". BETWEEN MANUFACTURES RECOMMENDED OIL CHANGE INTERVAL THE VEHICLE WILL CONSUME 40-50% OF THE ENGINES OIL CAPACITY. THIS IS DETERMINED TO NOT BE OUT OF SPECIFICATION IN REGARDS TO ISSUED SERVICE BULLETINS FOR THE VEHICLE, BUT IS NOT "NORMAL" OR STATED AS OPERATING AS DESIGNED BY THE GMC OPERATION MANUAL/DOCUMENTATION. THERE HAVE BEEN OTHER PERFORMANCE AND RELIABILITY ISSUES WITH THE VEHICLE RELATED TO IGNITION AND TIMING WHEREAS THE VEHICLE WILL NOT RUN/START/OR STALLS(CAMSHAFT POSITION SENSOR ISSUES). SERVICE BULLETINS ON THE SAME VEHICLE INDICATED EXCESSIVE WEAR ON TIMING CHAIN ASSEMBLIES(WHICH CAN LEAD TO TIMING ISSUES) AS A RESULT OF THE EXCESSIVE OIL CONSUMPTION. UPON TAKING THE VEHICLE TO THE DEALER AND UNDERGOING MULTIPLE OIL CONSUMPTION TESTS WHICH REVEALED OIL USAGE AT A RATE OF .4 - .5 QUARTS PER 1,500 MILES, IT WAS DETERMINED THE VEHICLE DOES NOT QUALIFY FOR COVERAGE UNDER THE ISSUED SERVICE BULLETIN.

THERE ARE SEVERAL ISSUES WITH THIS VEHICLE WHICH MAKES ME THINK THIS CAR WAS A LEMON, UNREPORTED BY ORIGINAL OWNER, OR IN A FLOOD; 1ST, THE REAR HATCH STRUTS WERE TOTALLY RUSTED OUT AND INOPERABLE (REINFORCING MY FLOOD THOUGHT.) 2ND, THE VEHICLES MPG IS NOWHERE NEAR THE ADVERTISED 22/32 - I MENTIONED MY CONCERN SEVERAL TIMES TO THE SERVICE DEPT, THE SALES MAN, AND THE CERTIFIED SALE MANAGER; THEIR SOLUTION - THEY RESET THE GAUGE ON THE DASHBOARD! 3RD, WITHIN DAYS OF MY PURCHASE, I NOTICED A KNOCK UNDER MY CAR THAT SOUNDED LIKE AN AXLE WAS GOING TO BUST THROUGH MY FLOORBOARD IT WAS KNOCKING SO HARD! AFTER NUMEROUS SERVICE REPAIR ATTEMPTS & VISITS BACK TO THE DEALER, ONE VISIT LASTING APPROXIMATELY 7 DAYS, THEY THINK THEY'VE FIXED THE PROBLEM. SECONDARY FUEL TANK FUEL PUMP MODULE - (CONTRIBUTING TO FUEL CONSUMPTION ISSUE?) 4TH, THE WINDSHIELD WIPERS STOPPED WORKING WHILE I WAS DRIVING TO WORK, IN THE FAST LANE, @ 6AM ONE DARK, RAINY MORNING, DURING A TORRENTIAL DOWN POUR ALMOST CAUSING A MAJOR PILE UP! 5TH, CHECK ENGINE LIGHT, STUMBLES AND MISFIRES ON ACCELERATION, SHUTS OFF WHEN STOPPED AT A STOP SIGN OR TRAFFIC LIGHT. REPAIRED/SEVERAL HUNDRED DOLLARS LATER. 6TH, THE CONTINUING ISSUES HAVE BEEN, BUT NOT LIMITED TO REDUCED ENGINE POWER, ROUGH IDLE, ENGINE SPUTTERS, HESITATES, POOR GAS MILEAGE, & EXCESSIVE OIL CONSUMPTION. 7TH, ANOTHER CHECK ENGINE LIGHT, NOW FUEL-INJECTORS NEED REPLACED (ANOTHER CONTRIBUTOR TO FUEL CONSUMPTION ISSUE?) . AFTER FURTHER REVIEW OF THE VEHICLE'S CPO PAPERWORK, THIS IS NOT THE CERTIFIED VEHICLE BEING REFERRED TO ON THE PAPERWORK. THERE ARE ITEMS CHECKED OFF ON THE REPORT THAT DO NOT APPLY TO THIS VEHICLE. I WOULD HAVE NEVER OVERPAID FOR A CPO VEHICLE HAD I KNOW THEIR "RIGOROUS STANDARDS" MEANT ABSOLUTELY NOTHING! I HAVE BOUGHT MANY CARS IN MY LIFE, BOTH NEW AND USED CARS AND NEVER HAD ANY OF THE ISSUES I AM HAVING WITH THIS VEHICLE!

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 35 MPH, THE GEAR SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING. THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION BECAUSE IT FAILED TO REGISTER WHEN THE GEAR WAS SHIFTED TO PARK. THE VEHICLE WAS TAKEN TO VICTORY CHEVROLET (717 RHYNE RD, CHARLOTTE, NC 28214 (704) 790-7800), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE FAILURE MILEAGE WAS 93,685.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHEN THE LIFTGATE WAS OPENED REMOTELY, IT WOULD OPEN AND THEN CLOSE UNEXPECTEDLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME FOR APPROXIMATELY FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

THE VEHICLE HAS A HIGH OIL CONSUMPTION. EVERY 1K MILES IT CONSUMES ABOUT 1QT. I HAVE TO ADD OIL EVERY MONTH. I SEE A LOT OF THE SAME COMPLAINT OVER THE INTERNET REGARDING THE GMC TERRAIN 2010-2013 WITH THE SAME PROBLEM FROM FACTORY. GM RELEASED A BULLETIN BUT THERE IS NO RECALL. I HAVE TO PAY FIR A FACTORY PROBLEM. #13-06-01-003H: EXCESSIVE OIL CONSUMPTION ' PERFORM OIL CONSUMPTION TEST AND/OR INSTALL PISTON AND PISTON RING KIT ' (FEB 9, 2016) HTTPS://GM.OEMDTC.COM/1893/EXCESSIVE-OIL-CONSUMPTION-2010-2013-BUICK-CHEVROLET-GMC