2013 GMC TERRAIN Complaints

WINDSHIELD WIPER RECALL GENERAL MOTORS IS STALLING RECALLED WINDSHIELD WIPER REPAIR CAUSING SAFETY CONCERN FOR MY GRANDDAUGHTER.

THE BACK HATCH OF MY 2013 GMC TERRAIN HAS PERFORATING CORROSION AND THE DEALERSHIP (WHITE'S MOUNTAIN, CASPER, WY) WON'T REPAIR IT AND NEITHER WILL GENERAL MOTORS DESPITE IT STILL BEING UNDER WARRANTY

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1 YEAR AGO I WAS DRIVING IN TORRENTIAL RAIN AND MY WIPERS STOPPED GIVING ME ZERO VISIBILITY DOING 60 IN THE FAST LANE OF A MAJOR HIGHWAY CAUSING ME TO SWERVE OFF THE ROAD AND LAND IN A DITCH. LUCKILY NO ONE WAS HURT. I COMPLAINED TO GMC BUT NOTHING WAS DONE. I TOOK TO DEALER AND HAD WIPER BALL JOINT REPLACED AND WIPERS. YESTERDAY, 1 YEAR AND 2 MONTHS ALMOST TO THE DAY- MY WIPERS GAVE OUT AGAIN WHILE DRIVING IN RAIN AND HAIL. I DO NOT FEEL SAFE IN THIS VEHICLE AND AM DISGUSTED WITH GMC'S RESPONSE TO THIS DEADLY MISFUNCTION.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY/WIPER) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 06/09/17 *JS

TAKATA RECALL - AS I WAS DRIVING TO WORK ON A LOCAL ROAD IT STARTED TO RAIN ONE MORNING. I FLIPPED THE SWITCH TO TURN ON MY WIND SHIELD WIPERS AND THEY WOULD NOT MOVE. THE NEXT DAY I WENT TO THE DEALERSHIP AND THEY SAID IT MIGHT BE AN ELECTRICAL PROBLEM AND THAT IT WOULD COST A TON OF MONEY BECAUSE THEY WOULD HAVE TO TAKE PARTS OFF IN ORDER TO GET TO THE WIPERS TO SEE WHAT WAS CAUSING THE WIPERS TO NOT WORK. THEY JUST DID NOT MOVE AT ALL. I RECEIVED A RECALL LETTER IN SEPTEMBER OF 2016 FOR THE WIPERS SAYING THAT THERE WAS A DEFECT. I TOOK MY TERRAIN BACK TO THE DEALERSHIP AND TOLD THEM THERE WAS A RECALL. THEY LOOKED IT UP AND SAW THAT IT WAS INDEED A RECALL BUT THAT GMC HAD NOT FIGURED OUT HOW TO FIX IT. THEY SAID I NEEDED TO WAIT FOR ANOTHER LETTER. I HAVE BEEN CHECKING THE WEBSITE EVERY MONTH TO SEE IF THE RECALL HAS BEEN UPDATED AND IT HAS NOT. NOW ITS FEBRUARY 2ND OF 2017 AND THERE IS STILL NOT A SECOND LETTER EXPLAINING HOW TO FIX THE DEFECT OR THE PARTS TO FIX IT WITH. WHEN YOU FLIP THE SWITCH TO TURN ON THE FRONT WIPERS THEY DO NOT MOVE, BUT YOU CAN HEAR THE MOTOR FOR IT GOING. THE WIPERS IN THE BACK WORKS, JUST NOT THE FRONT. *TR

NOTIFIED OF RECALL RELATING TO WINDSHIELD WIPERS IN SEPT 2016, BUT MANUFACTURER STILL HAS NOT FIXED VEHICLE BECAUSE PARTS NOT YET AVAILABLE. VIN IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON A BUSY HIGHWAY DURING TORRENTIAL DOWNPOURS, MY 2013 GMC TERRAIN'S WINDSHIELD WIPERS BECAME IMMEDIATELY INOPERABLE WITH NO WARNING. THE WIPERS WENT OFF THE SIDE OF THE CAR & IMMEDIATELY PUT MYSELF & CHILDREN IN DANGER. I WAS IN THE LEFT PASSING LANE & IMMEDIATELY PUT MY HAZARDS ON & OPENED THE WINDOW TRYING TO LOOK OUT BECAUSE IT'S WAS EVENING TRAFFIC COMMUTE TIME. I WAS ABLE TO PULL OVER IN A VERY UNSAFE LOCATION PUTTING MYSELF & CHILDREN AT RISK, BUT HAD NO CHOICE DUE TO THE HIGH TRAFFIC VOLUME & CONCRETE CONSTRUCTION BARRIERS ON BOTH SIDES. I CAME HOME & GOOGLED WHAT THE ISSUE CAN BE, ONLY TO FIND THERE IS A RECALL BUT THERE IS NO REMEDY FOR THIS AT THE PRESENT TIME. THE RECALL IS 2013 VISIBILITY: WINDSHIELD/WIPER WASHER:MOTOR. NHTSA CAMPAIGN # 16V582000 (SUMMARY: GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN MODEL YEAR 2013 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. IN THE AFFECTED VEHICLES, THE BALL JOINTS IN THE WINDSHIELD WIPER MODULE MAY CORRODE AND WEAR OVER TIME, POSSIBLY RESULTING IN ONE OR BOTH OF THE WINDSHIELD WIPERS BECOMING INOPERATIVE. CONSEQUENCE: INOPERATIVE WINDSHIELD WIPERS MAY REDUCE THE DRIVER'S VISIBILITY, INCREASING THE RISK OF A CRASH. ACTIONS: THE REMEDY FOR THIS RECALL CAMPAIGN IS STILL UNDER DEVELOPMENT. AN INTERIM NOTICE WAS SENT TO OWNERS ON SEPTEMBER 8, 2016. OWNERS WILL RECEIVE A SECOND NOTICE WHEN THE REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT CHEVROLET CUSTOMER SERVICE AT 1-800-222-1020 OR GMC CUSTOMER SERVICE AT 1-800-462-8782. GM'S NUMBER FOR THIS RECALL IS 25302. FOR DETAILED INFORMATION & SUPPORTING DOCUMENTS, SEE THE OFFICIAL NHTSA PAGE CONCERNING RECALL #16V582000 )I WAS ABLE TO CRY TO AAA ABOUT HOW UNSAFE I WAS & THEY IMMEDIATELY SENT A DRIVER TO TOW ME HOME. *TR

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.