2015 GMC TERRAIN Complaints

WHEN RENTING A GMC 2015 TERRAIN FROM NATIONAL CAR RENTAL IN PHOENIX AZ IN MAY 2015, UPON RETURNING THE VEHICLE WE NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WAS A SLIDING DOOR BETWEEN THE SUN ROOF AND THE INTERIOR OF THE VEHICLE AND WE NEVER OPENED THE SUN ROOF OR THE SLIDING DOOR AND WAS SURPRISED WHEN THE SUN ROOF WAS SHATTERED. WE WERE CHARGED BY NATIONAL CAR RENTAL $750.00 FOR THE REPAIR AND STILL CAN'T FIGURED OUT HOW OR WHEN THIS HAPPENED. WE DIDN'T EXPERIENCE ANY EXTREME HOT PHOENIX TEMPERATURES DURING THAT TIME AND THE VEHICLE WAS PARKED IN A GARAGE WHEN NOT USED. WE DIDN'T EVEN KNOW THAT THERE WAS A SUN ROOF AS WE WERE TRANSPORTING OUR 1 YEAR OLD GRAND DAUGHTER AROUND IN AN INFANT SEAT IN THE BACK SEAT. IF WE WOULD HAVE EVEN KNOWN ABOUT THE SUN ROOF WE WOULDN'T HAVE OPENED ANYWAY. WE DON'T KNOW IF WE RENTED THE VEHICLE THAT HAD THIS DAMAGE BEFORE WE LEFT THE RENTAL AREA OR NOT AS WHO EVER LOOKS FOR DAMAGE ON TOP OF A RENTAL VEHICLE AND WE ALWAYS CHECK AROUND THE VEHICLE, WE WILL NOW CHECK AND PROBABLY NEVER RENT ANOTHER VEHICLE WITH A SUN ROOF. IT IS UNFORTUNATE THAT RENTAL CAR COMPANIES HAVE POLICIES THAT NEVER ALLOW THESE TYPES OF DAMAGES TO BE REPORTED WHEN SAFETY IS AT RISK. UPDATE 9/15/15*CW *CN

WHILE SWITCHING LANES IN TRAFFIC ( AROUND 15 MPH), THE VEHICLE SHUT OFF (INCLUDING RADIO GAUGES AND ENGINE). PUT ON HAZARDS, SWITCHED FROM DRIVE TO PARK, AND RESTARTED THE CAR. *TR

TO WHOM IT MAY CONCERN, YESTERDAY, 3/22/15, MY WIFE AND I WERE DRIVING WHILE CAROL TOOK HER FOOT OFF THE GAS PEDAL AS WE WERE APPROACHING A STOP LIGHT. AT THAT TIME THE CAR STARTED ACCELERATING. IS THIS A NEW PROBLEM OR HAS IT BEEN REPORTED BEFORE? WHO DO I CONTACT TO INVESTIGATE THIS ISSUE AND ENSURE THAT MY VEHICLE IS SAFE? MY DAUGHTER BOUGHT A 2014 GMC TERRAIN LAST YEAR AND I'M CONCERNED ABOUT HER VEHICLE AS WELL. *TR

WHILE MAKING A RIGHT TURN AT THE BOTTOM OF A FREEWAY OFFRAMP THE KEYS ON THE KEYRING ATTACHED TO THE KEY IN THE IGNITION GOT STUCK IN THE STEERING WHEEL. THIS BRIEFLY PREVENTED ME FROM EXITING THE TURN, AND THEN WHEN THE KEYS BROKE FREE THE CAR HAD TURNED ITSELF OFF!! I HAD NO POWER STEERING, NO POWER BREAKS AND NO HEADLIGHTS. I WAS ON A SLIGHT DOWNGRADE AND WAS ABLE TO COAST TO THE NEXT BLOCK WHERE I TURNED RIGHT OUT OF TRAFFIC BEFORE COMING TO A FULL STOP. I WAS THEN ABLE TO RESTART THE CAR AFTER PUTTING INTO NEUTRAL (OR PARK, DON'T REMEMBER). THE KEYCHAIN THAT GOT STUCK WAS FROM ENTERPRISE RENTAL AND HAD 2 KEY-FOBS ON IT PLUS A PLASTIC ID TAG ON A SMALL WIRE RING. THIS, COMBINED WITH THE POOR PLACEMENT OF THE IGNITION SWITCH, HAS RESULTED IN MY HITTING THE KEYS WITH MY HANDS WHILE STEERING SEVERAL TIMES SINCE RENTING THE CAR 5 DAYS AGO. THE IGNITION SWITCH IS LOCATED VERY CLOSE TO THE WHEEL AND THE IGNITION KEY WHICH STICKS OUT OF THE LARGE KEY-FOB IS VERY CLOSE TO THE STEERING WHEEL EVEN WITHOUT OTHER KEYS ON THE RING. TESTING THIS IN MY DRIVEWAY IT IS VERY EASY TO TURN THE CAR OFF WHILE IN DRIVE. VERY SCARY! *TR