2012 GMC TERRAIN Complaints

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS SEVERE CORROSION ON THE REAR DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THE DOOR WAS INCORRECTLY SEALED AND NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

GMC REFUSES TO HELP. I AM CONTACTING BECAUSE I OWN A 2012 GMC TERRAIN AND WE JUST STARTED HAVING ISSUES WITH OUT RADIO WHERE IT WILL TURN ON EVEN WITH THE CAR OFF. OUR GMC DEALER SAID THAT THEY HAVE SEEN THIS ISSUE ALOT AND SINCE MY VEHICLE JUST CAME OUT OF WARRANTY IN FEB. IT WILL COST US $150. WHAT CAN WE DO SINCE THIS IS A FAULT IN THE RADIO FLASHING NOT SOMETHING WE HAVE DONE. IF THE RADIO TURNS ON WHILE THE CAR IS OFF WHAT ELSE WILL START DOING THAT. *TR

I WAS DRIVING UP A SLUSHY HILL AND HAD TO STOP MIDWAY UP THE HILL. ONCE I PROCEEDED UP THE HILL MY CAR JUST SPUN TIRE,SO I PUT THE CAR IN REVERSE AND BACKED BACK DOWN THE HILL. I THEN DROVE TO WORK AND PARKED MY CAR. WHEN I STARTED MY CAR TO LEAVE WORK THE SERVICE AWD ALERT CAME ON. THIS IS THE SECOND TIME SINCE DEC. 2013 THAT THE AWD HAS GONE OUT IN MY VEHICLE. I LIVE IN AN AREA WHERE SNOW IS PREVALENT AND PURPOSELY BOUGHT AN AWD VEHICLE FOR PEACE OF MIND AND NOW FOR THE SECOND TIME IT IS OUT! *TR

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT AFTER INSERTING THE KEY INTO THE IGNITION SWITCH, THE SWITCH WOULD NOT TURN AND THE VEHICLE FAILED TO START. ALSO, THE CONTACT INDICATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH. AFTER REMOVING THE KEY FROM THE IGNITION SWITCH THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN REPLACED THE IGNITION KEY BUT WITHIN DAYS OF RETRIEVING THE VEHICLE THE FAILURE HAD RECURRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 65 MPH, THE STEERING WHEEL LOCKED WITHOUT WARNING. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED TO CONTROL THE STEERING WHEEL. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

WE HAD BEGUN TO CROSS AN INTERSECTION AND, WHILE OUR SPEED WAS FROM A DEAD STOP, THE OTHER DRIVER BLEW THROUGH A RED LIGHT AND HIT US AT WHAT WAS PROBABLY THE SPEED LIMIT OF 40MPH. HER CAR STRUCK US IN THE RIGHT FRONT PASSENGER SIDE AND AGAIN ON THE REAR PASSENGER SIDE. WE, MYSELF WHO WAS DRIVING, AND MY WIFE, WHO WAS THE PASSENGER ON THE SIDE HIT, WERE BOTH THROWN HARD TO THE RIGHT AT IMPACT, CAUSING INJURIES TO US BOTH, MOST NOTABLY, MY WIFE. SHE HIT HER HEAD VERY HARD ON EITHER THE PASSENGER DOOR FRAME OR THE PASSENGER WINDOW. NO AIRBAGS DEPLOYED. NO SIDE AIRBAGS, NO FRONT AIRBAGS. NO AIR BAGS DEPLOYED! *TR

VEERED OFF SIDE OF HIGHWAY, STRUCK SOMETHING HEAD-ON AND WAS RENDERED UNCONSCIOUS AS HEAD HIT STEERING WHEEL. I WAS TRANSPORTED UNCONSCIOUS IN AMBULANCE FROM CRASH SCENE TO LOCAL HOSPITAL, WHERE I WAS AN INPATIENT FOR TWO DAYS. EXTENSIVE DAMAGE TO FRONT OF VEHICLE INDICATED THE SEVERITY OF IMPACT... YET AIR BAGS DID NOT DEPLOY. I BELIEVE AIR BAGS SHOULD HAVE DEPLOYED ON IMPACT AND I WOULD NOT HAVE BEEN RENDERED UNCONSCIOUS, AND COULD HAVE CONTROLLED VEHICLE TO AVOID STRIKING TREE, BRUSH, ETC. I CONTACTED GMC CORPORATE.. TO ADVISE MY CONCERNS FOR SAFETY... RECEIVED A FOLLOW UP TELEPHONE CALL FROM GMC REPRESENTATIVE... (HE) EXPRESSED NO INTEREST IN MY COMPLAINT... REFUSED TO COMMENT ON MY STATEMENT THAT AIR BAG FAILED TO DEPLOY RESULTING IN EXTENSIVE DAMAGE TO FRONT OF VEHICLE AND SUSTAINING A HEAD INJURY AS NO BAG DEPLOYED. NO MATTER THAT I AM LEASING THE VEHICLE AND FEAR FOR MY SAFETY... I WAS ADVISED THAT GMC HAD NO FURTHER INTEREST IN THIS MATTER AND WOULD NOT EVALUATE MY SAFETY CONCERNS. *TR

I INADVERTENTLY VEERED OFF SIDE ROADWAY, (VA HIGHWAY 220) COLLIDING WITH A TREE/ROADSIDE SHRUBS, ETC (WAS KNOCKED UNCONSCIOUS AS FOREHEAD HIT STEERING WHEEL ON INITIAL IMPACT). AIRBAGS DID NOT DEPLOY ALLOWING ME TO SUSTAIN A HEAD INJURY THAT KNOCKED ME UNCONSCIOUS... FOREHEAD WAS GASHED WITH SIGNIFICANT BLEEDING. I WAS TRANSPORTED BY AMBULANCE IN UNCONSCIOUS STATE. DAMAGE TO VEHICLE IS IN EXCESS OF $8,000 SO FAR AS VEHICLE STILL IN REPAIR SHOP WITH MASSIVE FRONT END DAMAGE THAT AFFECTS STEERING LINKAGE, ETC. THE IMPACT OF VEHICLE AGAINST FOLIAGE, TREES SHRUBS, SHOULD HAVE FORCED AIR BAGS TO DEPLOY AND I BELIEVE THAT I WOULD NOT HAVE SUSTAINED A HEAD INJURY THAT RENDERED ME UNCONSCIOUS WITH MILD CONCUSSION AND COULD NOT CONTROL VEHICLE LEAVING ROADWAY. *TR

WE HAVE HAD THE GMC TERRAIN SHUT DOWN TWICE WHILE DRIVING. BOTH TIME THE CAR CENTER CONSOLE GOES COMPLETELY BLACK AND YOU HAVE NO CONTROL OVER THE VEHICLE. WE BROUGHT IT IN FOR SERVICE BUT THEY COULD NOT FIND ANYTHING WRONG, AFTER THE SECOND TIME THEY STILL FOUND NOTHING WRONG BUT THEY DECIDE TO REPLACE THE CARS INTERNAL COMPUTER. THE ISSUE WAS REPORTED TO CORPORATE GM BUT NOT MUCH WAS MADE IF IT. AFTER ALL THE NEWS WITH OTHER GM VEHICLE I'M CONCERNED THIS THAT THIS MAY BE HAPPENING WITH OTHER GMC TERRAIN VEHICLE. MY WIFE WHO IS THE PRIMARY DRIVER IS VERY FRIGHTEN TO DRIVE THE CAR SINCE THIS. IF YOU HAVE ANY FURTHER QUESTION PLEASE FEEL FREE TO CONTACT ME. *TR

ON 8/2/12 I PURCHASED MY GMC TERRAIN BRAND NEW IN ASHLAND CITY, TN. I MOVED TO WEST PALM BEACH IN OCTOBER 2012. THE CURRENT MILES ON THE VEHICLE ARE 44,039. I GOT AN OIL CHANGE, FILTER AND MULTI-POINT INSPECTION ON 10/24/13 BY THE LOCAL GMC DEALER. ON 10/23/13 I TOOK MY VEHICLE IN TO HAVE A RECALL REPAIRED AT SCHUMACHER BUICK/GMC. THE RECALL # IS 12312. A MONTH LATER THE VEHICLE WOULD LUNGE SHARPLY FORWARD WHILE DRIVING AND A HEAVY SHAKING VIBRATION (BOTH WHILE DRIVING AND AT A STOP) BELOW MY FEET IN THE VEHICLE (FLOOR BOARD). I TOOK THE VEHICLE TO SCHUMACHER BUICK/GMC 3031 OKEECHOBEE BLVD, ON 11/11/13 AND IT REMAINED UNTIL 11/15/14 AND THE PROBLEM WAS NOT IDENTIFIED. I RETURNED THE VEHICLE FOR THE SAME PROBLEM ON 12/21/13 (SAME DEALER) AND IT WAS PICKED UP ON 12/31/13. THE FIRST SERVICE ADVISOR WAS ROB DEAL HE TOLD ME THAT THE VEHICLE SHIFTS ITS DRIVABILITY TO THE DRIVER AND NOTHING WAS WRONG. I TOOK MY VEHICLE BACK A SECOND TIME FOR THE SAME PROBLEM THIS TIME (IT WAS GETTING WORST) MY REP WAS "[XXX]". HE SAID IT WAS THE "ECO" BUTTON IN THE CAR, IF PUSHED MAKES THE CAR RUN ROUGH." ON MARCH 7, 2014, I CONTACTED GMC CORPORATE OFFICE AND SPOKE TO SHERRY AND REQUESTED A FULL ANALYSIS OF MY CAR. THIS TIME I WENT TO ANOTHER GMC DEALER LOCALLY (LAKE PARK SCHUMACHER) AND MY SERVICE TECH WAS [XXX]. PER [XXX] IT IS A TRANSMISSION ISSUE -LEFT ON MY VOICEMAIL AND SAVED" SPECIFICALLY HE SAID IT WAS THE "CONTROL PRESSURE VALVE CAUSING IT TO LUNGE FORWARD AND IT WAS IMPROPER." HE SAID IT WAS "UNCOMMON TO SEE THIS ISSUE." THE REASON I TOOK THE VEHICLE IN IS THAT I ALMOST REAR ENDED TWO PEOPLE WHILE DRIVING DUE TO THE VEHICLES LUNGES AND HAVE MY BODY JOLTED INTO THE GLASS THE FORCE WAS SO STRONG WITH THE LUNGE. I FEAR FOR MY SAFETY AND THAT OF MY 12 YEAR OLD DAUGHTER IN THIS CAR. I WAS CONTACTED ON 3/13/14 THAT THE VEHICLE WAS READY FOR PICK-UP AND IT HAD BEEN FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR